Chattanooga Heritage Inn

Hotels
7.4 (222 reviews)
7641 Lee Highway , Chattanooga , US
+1 423-899-3311

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Outdated room quality

Categories

Cleanliness
6.29
Several reviews mentioned dirty carpets, bathrooms, and overall cleanliness issues.
Service
8.26
The staff were frequently described as friendly and helpful across multiple reviews.
Location
8.3
The hotel's convenient location and proximity to amenities were positively highlighted.
Room Quality
6.75
The room quality received mixed reviews; some guests enjoyed the layout while others mentioned it being outdated.
Amenities
7.78
Amenities such as the diner and comfortable beds were appreciated, though some commented on the need for updates.
Value for Money
7.74
Most guests found the price to be reasonable for the service provided, despite some concerns.
Food and Beverage
6.79
The diner was convenient but the food quality received mixed reviews; a few mentioned it was not great.
Overall Experience
7.26
Overall experiences were varied with highlights on staff and affordability but noted issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:29

Property Description

Convenient Location and Pet-Friendly Policy
With easy access to the interstate and just a short drive from downtown Chattanooga, the Best Western Heritage Inn welcomes your furry friends to enjoy a comfortable stay with you.

Comfortable Rooms with Essential Amenities
Each room is equipped with modern conveniences like a cable TV, microwave, and refrigerator, ensuring a relaxing and stress-free experience for every guest.

On-Site Dining Options and Services
Indulge in delicious meals at the City Cafe throughout the day or explore other culinary delights with convenient service options. Additionally, enjoy the convenience of vending machines and round-the-clock front desk assistance during your stay.

Ready to make unforgettable memories at the Best Western Heritage Inn in Chattanooga? Book now and secure your spot for a delightful getaway.

Important information:

Please note only dogs can be accommodated upon request. Rooms are subject to availability so please contact the property after booking.

Please note there is a nonrefundable pet fee of USD 15 plus tax per pet per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Wed, Mar 31, 2027
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Guest Reviews

7.4
Based on 222 reviews
Cleanliness: 6.29
Service: 8.26
Location: 8.3
Room Quality: 6.75
Amenities: 7.78
Value for Money: 7.74
Food and Beverage: 6.79
Overall Experience: 7.26
T
Trenna • couple • us
10
2026-09-17 • via Nuitee
J
Josue • solo_traveller • us
10
2026-09-13 • via Nuitee
T
Terri • couple • us
10
I had a nice night and comfortable
Pros:

It was quite

Cons:

Having to be upstairs

2026-09-11 • via Nuitee
M
Melissa • solo_traveller • us
3
Pros:

The only thing I liked was the comfortable bed..

Cons:

What i didnt like was that they didnt have elevators so I had to change my room to downstairs because I had lots of stuff to carry and didnt want to lug it up and downstairs as I was by myself.. so got into the downstairs room and had ants crawling all over thw night stand in between the beds... NOPE!!! Went straight back to the front desk to inform them and they came looked for themselves and then put in another room rooms down.. its ok for the most part but just still was not happy.. I had 2 night stay but had to leave early suddenly the 2nd night and request a refund from the property manager for the one night and they refused... so lost out on that as well.. Will not stay there again... pictures make the hotel look spectacular but then when I got there, nothing like it pictured..

2026-09-10 • via Nuitee
J
Jason • solo_traveller • us
7
2026-09-05 • via Nuitee
L
Liam • extended_group • us
7
2026-09-04 • via Nuitee
S
Stephanie • solo_traveller • us
10
Pros:

It was very clean, safe and comfortable

2026-09-03 • via Nuitee
T
Terri • solo_traveller • us
10
Very nice
Pros:

Clean rooms

Cons:

Location

2026-09-03 • via Nuitee
W
Wade • couple • us
10
Very nice
Pros:

Very clean

Cons:

Location

2026-09-01 • via Nuitee
Q
Quandre • couple • us
8
2026-08-31 • via Nuitee
H
Hughes • extended_group • us
10
2026-08-26 • via Nuitee
W
Williams • solo_traveller • us
6
Loved it could use a little maintenance
Pros:

The staff was very pleasant and helpful

Cons:

The mattress was hard and the toilet was so loud when it filled up u had to shut the door all the way.

2026-08-17 • via Nuitee
K
Kristal • couple • us
6
2026-08-15 • via Nuitee
J
Jennifer • solo_traveller • us
1
Pros:

The staff was decent.

Cons:

Cockroaches in my room

2026-08-12 • via Nuitee
L
lazydoc • solo_traveller • us
8
Pros:

GOOD ROOM CLOSE TO DOWNTOWN AND OCOEE RIVER, UNFORTUNATELY GUEST LET THEIR CAR ALARM GO OFF 3 TIMES IN ONE NIGHT DESTROYING GOOD NIGHT REST

2026-08-04 • via Nuitee
W
Whitney • solo_traveller • us
8
Pros:

The price the staff and the pool was amazing

Cons:

The coffee pot was broke the lamp didn't work

2026-08-03 • via Nuitee
T
Terri • solo_traveller • us
10
2026-08-03 • via Nuitee
M
Montgomery • solo_traveller • us
10
Pros:

Everything was great it was clean it had nice staff and it was in a good location near a few restaurants and convenient stores

2026-08-03 • via Nuitee
A
Allison • couple • us
10
I will definitely be booking this property again.
Pros:

Very reasonably priced. Had an excellent restaurant attached to it with very good food and an amazing selection of cakes of all flavors and cheesecakes all sold by the slice. The beds are comfortable. The location was good.

Cons:

The rooms were a little dated but clean.

2026-08-03 • via Nuitee
A
Angel • solo_traveller • us
10
Pros:

I loved how the staff was very friendly and if I needed anything they where right there. Love the location.

2026-08-03 • via Nuitee