Chattanooga Heritage Inn

Hotels
7.1 (167 reviews)
7641 Lee Highway , Chattanooga , US
+1 423-899-3311

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good location (near downtown/restaurants/river)
Comfortable beds
On-site restaurant and cafe (highly praised)
Reasonable pricing / good value for many guests
Pool and other amenities noted positively
Some rooms reported as very clean and welcoming
Cons:
Serious cleanliness problems reported (bugs, cockroaches, ants, filthy rooms, dirty jacuzzi)
Hot water issues
Maintenance problems (leaks, broken appliances, loud toilets, dated rooms)
No elevators causing inconvenience
Noise disturbances (car alarms, people in hallway)
Billing/fees and refund disputes; at least one report of rude interaction

Categories

Cleanliness
4
Multiple guests reported serious cleanliness issues: rooms described as filthy, presence of bugs/cockroaches/ants, dirty jacuzzi, hair in towels and smelly rooms; several guests left because of hygiene concerns.
Service
8.8
Predominantly positive comments about staff: friendly, helpful, accommodating (early check-in, responsive). A few isolated negative interactions (rude staff at safe, refund refusal) but overall service is considered a strong point.
Location
8
Many guests praised the location (close to downtown, restaurants and river); a minority noted it felt distant from some activities. Generally viewed as convenient.
Room Quality
6
Mixed room quality: comfortable beds and clean/dated rooms reported, but also complaints of small bathrooms, hard mattresses, loud toilets, leaks and some rooms with pests or poor maintenance.
Amenities
8
Positive mentions of on-site restaurant, cafe, pool and overall facilities; some maintenance issues cited (broken coffee pot, non-working lamp) but amenities are generally seen as good.
Value for Money
7.5
Several guests called it great value and reasonably priced; however, billing/fee disputes and denied refund requests reduced perceived value for some visitors.
Food and Beverage
9
Strong praise for the restaurant and cafe: excellent food, wide cake selection and positive dining experiences reported repeatedly.
Overall Experience
5.5
Overall mixed: many positives (staff, food, location, comfortable beds) but significant negatives around cleanliness and maintenance led to notably lower overall satisfaction for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Convenient Location and Pet-Friendly Policy
With easy access to the interstate and just a short drive from downtown Chattanooga, the Best Western Heritage Inn welcomes your furry friends to enjoy a comfortable stay with you.

Comfortable Rooms with Essential Amenities
Each room is equipped with modern conveniences like a cable TV, microwave, and refrigerator, ensuring a relaxing and stress-free experience for every guest.

On-Site Dining Options and Services
Indulge in delicious meals at the City Cafe throughout the day or explore other culinary delights with convenient service options. Additionally, enjoy the convenience of vending machines and round-the-clock front desk assistance during your stay.

Ready to make unforgettable memories at the Best Western Heritage Inn in Chattanooga? Book now and secure your spot for a delightful getaway.

Important information:

Please note only dogs can be accommodated upon request. Rooms are subject to availability so please contact the property after booking.

Please note there is a nonrefundable pet fee of USD 15 plus tax per pet per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Wed, Mar 31, 2027
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Guest Reviews

7.1
Based on 167 reviews
Cleanliness: 4
Service: 8.8
Location: 8
Room Quality: 6
Amenities: 8
Value for Money: 7.5
Food and Beverage: 9
Overall Experience: 5.5
S
Sara • family_with_children • us
8
2026-10-27 • via Nuitee
K
Kelsey • solo_traveller • us
8
Really like the environment and convenience. Will return.
Pros:

I enjoyed the location. Not crowded or anything. Was nice.

Cons:

The hot water wasn’t good. Even after running for an extended period of time.

2026-10-26 • via Nuitee
J
James • family_with_children • us
7
2026-10-23 • via Nuitee
T
Teresa • couple • us
2
This was the worst experience I have ever had at a hotel!!
Pros:

Location

Cons:

The room was smelly, the safe was rude and added a lot of fees on top of that I had already paid booking.com

2026-10-23 • via Nuitee
P
Patricia • family_with_children • us
7
Great value for the price.
Pros:

The staff were so friendly! Super clean. Great value!

Cons:

The distance to downtown and activities. Small bathroom.

2026-10-22 • via Nuitee
F
Fawn • family_with_children • us
1
Pros:

The restaurant

Cons:

It was nasty, there was no hot water, and people would just stand in front of the door talking, we eneded up leaving and requesting a refund

2026-10-21 • via Nuitee
L
Lewis • family_with_children • us
7
2026-10-13 • via Nuitee
T
Trenna • couple • us
10
2026-09-17 • via Nuitee
J
Josue • solo_traveller • us
10
2026-09-13 • via Nuitee
T
Terri • couple • us
10
I had a nice night and comfortable
Pros:

It was quite

Cons:

Having to be upstairs

2026-09-11 • via Nuitee
M
Melissa • solo_traveller • us
3
Pros:

The only thing I liked was the comfortable bed..

Cons:

What i didnt like was that they didnt have elevators so I had to change my room to downstairs because I had lots of stuff to carry and didnt want to lug it up and downstairs as I was by myself.. so got into the downstairs room and had ants crawling all over thw night stand in between the beds... NOPE!!! Went straight back to the front desk to inform them and they came looked for themselves and then put in another room rooms down.. its ok for the most part but just still was not happy.. I had 2 night stay but had to leave early suddenly the 2nd night and request a refund from the property manager for the one night and they refused... so lost out on that as well.. Will not stay there again... pictures make the hotel look spectacular but then when I got there, nothing like it pictured..

2026-09-10 • via Nuitee
J
Jason • solo_traveller • us
7
2026-09-05 • via Nuitee
L
Liam • extended_group • us
7
2026-09-04 • via Nuitee
T
Terri • solo_traveller • us
10
Very nice
Pros:

Clean rooms

Cons:

Location

2026-09-03 • via Nuitee
S
Stephanie • solo_traveller • us
10
Pros:

It was very clean, safe and comfortable

2026-09-03 • via Nuitee
W
Wade • couple • us
10
Very nice
Pros:

Very clean

Cons:

Location

2026-09-01 • via Nuitee
Q
Quandre • couple • us
8
2026-08-31 • via Nuitee
H
Hughes • extended_group • us
10
2026-08-26 • via Nuitee
W
Williams • solo_traveller • us
6
Loved it could use a little maintenance
Pros:

The staff was very pleasant and helpful

Cons:

The mattress was hard and the toilet was so loud when it filled up u had to shut the door all the way.

2026-08-17 • via Nuitee
K
Kristal • couple • us
6
2026-08-15 • via Nuitee