Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Cons:
Cleanliness issues
Staff service inconsistency

Categories

Cleanliness
8.05
Multiple reviews mentioned issues like mold and uncleaned areas, indicating poor cleanliness standards.
Service
9.02
Some negative experiences were reported regarding staff response, but overall, some guests found the staff to be friendly.
Location
10
Many reviews praised the convenient location, highlighting it as a major positive aspect.
Room Quality
8.56
Rooms were described as comfortable by some but with issues regarding booking discrepancies and noise levels.
Amenities
8.51
Reviews pointed out limited amenities and maintenance issues like noise from the pool pump.
Value for Money
8.04
Many guests felt the hotel did not provide good value for the price paid, especially considering the mentioned issues.
Food and Beverage
9
Breakfast was rated positively by some, but there were mentions of limited food options.
Overall Experience
10
Despite various issues, some guests had an enjoyable experience, particularly praising specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:53

Property Description

Charming Vietnamese-style Accommodation
Silk Queen Hotel offers a charming stay in Hanoi with tastefully furnished rooms and free WiFi. Explore nearby attractions like Ngoc Son Temple, St Joseph’s Cathedral, and Hoan Kiem Lake.

Modern Amenities
Each room at Silk Queen Hotel features air conditioning, a minibar, and a flat-screen TV. Enjoy the convenience of the 24-hour front desk, fitness centre, and business centre.

Authentic Dining Experience
Indulge in Vietnamese cuisine at the buffet restaurant or opt for room service. With friendly staff and a range of services, Silk Queen Hotel ensures a memorable stay in Hanoi. Book now for an unforgettable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 6 years old and over stay for VND 414,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1081 reviews
Cleanliness: 8.05
Service: 9.02
Location: 10
Room Quality: 8.56
Amenities: 8.51
Value for Money: 8.04
Food and Beverage: 9
Overall Experience: 10
S
Szymon • couple • gb
8
2026-06-19 • via Nuitee
A
Ashraf • extended_group • au
9
2026-06-19 • via Nuitee
J
Jake • extended_group • au
9
Great location, breakfast and beds. Overall great value for money
Pros:

This property was in a great location and is good value for money. The breakfast was great with plenty of options. Beds were super comfortable. The hotel gave one of our rooms a free upgrade to a street room which was greatly appreciated.

Cons:

The bathrooms were showers in a free standing bath with a hand held shower head only. This wasn’t ideal but made it work.

2026-06-19 • via Nuitee
A
Albert • solo_traveller • au
9
Pros:

The room was spacious and the bed was large and extremely comfortable.The breakfasts were delicious with plenty of variety. Of

Cons:

The pool and pool area was a bit small and not very shaded.

2026-06-16 • via Nuitee
B
Brett • couple • au
6
Pros:

Staff lovely, pool refreshing , great Loc

Cons:

A bit tired and basic facilities

2026-06-14 • via Nuitee
S
Sharp • couple • au
9
Would stay there again - very good accommodation.
Pros:

It was neat tidy comfortable and great location.

Cons:

Just a little tired.

2026-06-12 • via Nuitee
M
Mailo • extended_group • us
8
meet my basic needs.
Pros:

Central location to everything. Air con works well and hot water always consistent. Staffs were friendly.

Cons:

needs updates, hall way has no air con and pool was dirty.

2026-06-10 • via Nuitee
G
Gervais • family_with_children • ca
8
2026-06-10 • via Nuitee
L
Laura Frederikke Skov • couple • dk
10
2026-06-09 • via Nuitee
M
Matthew • couple • gb
7
Good location, nice breakfast.
Pros:

The location was fantastic and breakfast had much to offer.
The staff were friendly and helpful with a couple of things we needed sorting.
The swimming pool was clean.

Cons:

The cleanliness of our room was below average with lots of dust and hairs in the bathroom.
There is building work going on next door, where the staff had to go and ask them to stop at 10.45pm. This did stop, but it was happening all day.

2026-06-04 • via Nuitee
R
Reynolds • couple • au
9
Great staff and location
Pros:

Breakfast was excellent

2026-05-31 • via Nuitee
A
antonio • solo_traveller • es
8
Hotel bien ubicado
Pros:

UBICACIÓN

2026-05-31 • via Nuitee
T
Tonkes • couple • au
10
2026-05-30 • via Nuitee
P
parknine9 • couple • au
9
Great location and the rooftop pool was a great place to relax when it was too hot.
Pros:

Great location. The staff were very helpful, the rooftop pool was a great place to hang out in the afternoon when it was too hot.

Cons:

The room we wer in just had a window to a small courtyard with very little light and looking at antoher hotel room. I'd get a better room.

2026-05-30 • via Nuitee
C
Christelle • extended_group • fr
9
Un séjour très agréable avec piscine au rooftop appréciable après une journée de marche
Pros:

L’emplacement au centre de la ville et proximité lac

2026-05-29 • via Nuitee
G
Guillaume • solo_traveller • au
10
2026-05-28 • via Nuitee
M
mimere • solo_traveller • be
10
Superbe
Pros:

L emplacement est ideal, a l entrée du vieux quartier, 5 min du lac, sans etre trop au centre de la circulation.
Le personnel est au top, super souriant. Des portiers vous ouvrent les portes avec joie.
Petit dejeuner au top aussi, buffet tres complet avec possibilité d avoir des oeufs ou omelettes.
Chambre bien spacieuse avec petit fauteuil 2 places.
La piscine sur le rooftop est un gros plus plur se rafraîchir

Cons:

Seul petit bemol, la salle de bain qui disposait d une baignoire avec un rideau et non d une douche

2026-05-28 • via Nuitee
G
Grace • couple • gb
10
2026-05-25 • via Nuitee
S
Stephen • solo_traveller • gb
10
SQ 4 ME
Pros:

As with every place I've stayed in Vietnam, the staff were outstanding; attentive, capable and willing to go above & beyond the call of duty to help their customers.
The hotel is perfectly positioned to explore Beer St, Train St., The Hanoi Hilton, Army Museum, night market, Lake Of The Sword, St Joseph's cathedral etc.
Stayed 2 nights in 602 which is an inner room and the only window looks out onto what I'd call an inner shaft.. Normally I'd balk at that but in fact it was a blessing because it was really quiet at night and combined with lined curtains it made for an uninterrupted sleep.
Aircon, bathroom, toiletries, tea, coffee were all more than adequate.
Lovely big comfy bed & pillows and last but not least, they serve a great buffet breakfast.

Cons:

Can't think of a single thing.

2026-05-21 • via Nuitee
S
Stephen • solo_traveller • gb
10
SQ 4 ME 2
Pros:

Second time at this hotel after an overnight Halong Bay cruise.
This time I was given a free upgrade and have to say Wow! This room was at the back of the hotel and was humongous, I thought Superking was the largest bed size but this was something else, Very Big Budda maybe? Also had a nice two seater couch which I'd have liked in my house!
In any case, fab room, same great staff & breakfast and I forgot to mention in my previous review the rooftop pool which is a great place to cool off after a sticky day in Hanoi.
The hotel looked after my main luggage whilst I was in Halong and when I checked out early they opened the breakfast room sooner than normal to accomodate me.

Cons:

I'd have to invent something.!

2026-05-21 • via Nuitee