Lotte Hotel Hanoi

Hotels
•
Lotte Hotels
9.8 (1381 reviews)
54 Lieu Giai Street , Hanoi , vn
+84 24 3333 1000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Modern facilities
Friendly staff
Great location
Clean rooms
Cons:
Delayed check-in for one guest
Weak shower drainage in a tall building

Categories

Cleanliness
9.75
The hotel is described as very clean and well-maintained.
Service
10
Staff friendliness and helpfulness received high praise.
Location
10
The location is great, with many nearby attractions.
Room Quality
9.72
Rooms are spacious and comfortable, meeting expectations.
Amenities
9.76
Facilities are complete with a spa and pools.
Value for Money
9.71
The overall experience and facilities justify the pricing.
Food and Beverage
9.74
Breakfast and food quality received positive mentions.
Overall Experience
9.7
Overall sentiment is highly positive, exceeding expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:15

Property Description

Luxurious Accommodation with Modern Amenities

Strategically located in Hanoi, Lotte Hotel Hanoi offers modern and luxurious accommodation with free WiFi access throughout the property. It features an outdoor pool, indoor pool, a fitness centre, sauna facility, and free parking on site. Guests enjoy free early check-in and late check-out.

Convenient Location and Nearby Attractions

This non-smoking hotel is just 1.2 km from Giang Vo Exhibition Centre and 1.8 km from Vietnam Museum of Ethnology. The famous One Pillar Pagoda is 2.2 km away, while Noi Bai International Airport is accessible within a 20 km drive.

Exceptional Services and Dining Options

At Lotte Hotel Hanoi, guests may indulge in a pampering massage at the spa. The friendly 24-hour front desk staff can assist with laundry, car rental, and tour arrangements. The in-house restaurant serves a delectable selection of local and Western dishes, with room service options available for guests’ convenience.

Book your stay at Lotte Hotel Hanoi for a luxurious and convenient experience.

Important information:

Please note that due to the nature of the Club Lounge, guests must be at least 12 years old to gain access and entry.

Please note that maintenance work will be carried out and closed from first Monday of each month, the outdoor swimming pool heating system is typically operated only in Saturdays and Sundays, the operation schedule might be adjusted according to the actual weather conditions.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.8
Based on 1381 reviews
Cleanliness: 9.75
Service: 10
Location: 10
Room Quality: 9.72
Amenities: 9.76
Value for Money: 9.71
Food and Beverage: 9.74
Overall Experience: 9.7
公司 • family_with_children • jp
9
2026-08-06 • via Nuitee
G
Gurdial • family_with_children • gb
10
2026-08-03 • via Nuitee
_
_T3026HU • Business
10
Lotte Hotel Hanoi Stay Review
Pros:

From check-in, the staff were friendly, which gave me a great first impression.
The accommodation was cleaned neatly, and I received clean cleaning and laundry services during my stay. Even when dining at the restaurant, the staff were kind and did their best to resolve my concerns. Thank you very much.
In particular, Phuong Anh (Ms.), who works on the club lounge floor, was very kind during check-in and check-out.

2026-07-27 • via Tripadvisor
T
Trine • family_with_children • dk
9
2026-07-25 • via Nuitee
R
Roi • extended_group • us
10
Pros:

Gym amazing

2026-07-23 • via Nuitee
C
Compass36727581430 • Business
10
Great experience in Hanoi
Pros:

Room is ver clean, services staff is pleasant. Location is very conveniennce

2026-07-22 • via Tripadvisor
W
WAFA • couple • ae
7
Pros:

Good hotel with location

2026-07-22 • via Nuitee
S
Ssw1 • solo_traveller • sa
9
2026-07-20 • via Nuitee
K
kemo009 • solo_traveller • sa
8
2026-07-18 • via Nuitee
A
Abdulmajeed • family_with_children • sa
9
Pros:

حداثة المبنى وفخامته وسعة الغرفة والحمام وجمال الأثاث والتصميم، وأيضاً وجود المركز التجاري والسوبرماركت في الأدوار السفلية للمبنى، وكذلك دور الإطلالة على هانوي مع وجود رسوم للدخول

Cons:

سكنت في الدور الحادي والخمسون ومع ذلك تصل أصوات أبواق السيارات للأعلى وهو أمر مفاجئ لارتفاع المبنى، وأيضاً المفترض أن الزجاج عازل للصوت، كما لا يوجد قائمة للطعام الحلال في بوفيه الفطور

2026-07-15 • via Nuitee
K
Kevin • couple • za
8
The rooftop deck is a highlight. Nice big modern hotel that is a good option for corporate travelers.
Pros:

It’s big, modern and clean.

Cons:

It’s very corporate and lacks character.

2026-07-14 • via Nuitee
L
LOLWA MAHDI • couple • qa
8
2026-07-10 • via Nuitee
D
Daydream48868519829 • Friends getaway
10
Professional advice and help
Pros:

Duy and Dzung is very helpful on helping me to use internet on my mobile as the Vietel app using all Vietnamese language. It will provide me a great time in Vietnam with internet. Thanks for their professional help.

2026-07-04 • via Tripadvisor
P
Parag • solo_traveller • ke
10
Pros:

the room was very spacious and comfortable. Lots of eating places within 10min walking distance.

2026-07-04 • via Nuitee
C
Cunder • solo_traveller • si
10
Pros:

Vsi v hotelu so bili izredno prijazni in uslužni!

Cons:

Nimam pripomb.

2026-07-03 • via Nuitee
N
Nicholas • family_with_children • us
10
Pros:

Great service, liked location and facilities (pool, fitness center, etc.) were great.

2026-07-03 • via Nuitee
L
Linda En Gerrie • couple • nl
8
2026-06-30 • via Nuitee
Y
YUSAKU • solo_traveller • ph
10
2026-06-29 • via Nuitee
C
Compass66365482922 • Family
10
Amazing View, Impeccable Service at Lotte Hotel Hanoi
Pros:

A Wonderful stay in Hanoi
My sisters and I had a staycation at Lotte Hotel Hanoi. To be honest, everything was amazing.
From the check-in and check-out process, all the staff members were very nice, friendly and always willing to support us
In addition, when I came to the room, I was really impressed by the view, the spacious layout and the cleanliness. With 2 nights staying here, the Housekeeping team helped me a lot, especially Ms Le Them ,Ms Lan and Ms Linh.Who was always attentive, warm and thoughtful. They are very well trained and truly dedicated to delivering excellent experiences to us
Really look forward to choosing Lotte Hotel Hanoi again.

2026-06-27 • via Tripadvisor
Y
yoshikazu • couple • vn
6
Pros:

誕生日のお祝いで食事と宿泊をしました。
素敵なおもてなし、ありがとうございました。

Cons:

食事の際、特別な日を演出していたので、もう少し気遣って欲しかった。
スタッフが気付くのが遅くて、何度も大声で呼ぶハメになっていた。

2026-06-27 • via Nuitee