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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Wine/champagne
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Airport drop off
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Airport pick up
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Pet bowls
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Pet basket
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Auditory guidance
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in the elegance of the 5-star Hotel Polski, offering spacious rooms and luxury suites adorned with warm colors and modern amenities like free WiFi, satellite TV, and minibars.
Fine Dining Experience
Savor authentic Polish dishes at the hotel's restaurant, Pijarska 17, and enjoy impeccable service from the friendly staff available 24/7 to cater to your needs and assist with tour arrangements.
Prime Location
Conveniently situated opposite St. Florian’s Gate and a short walk from the Main Market Square, Hotel Polski Pod Białym Orłem provides easy access to top attractions like the Wawel Royal Castle, ensuring a memorable stay in Krakow.
Book now to experience luxury and convenience at Hotel Polski!
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.
Location
Guest Reviews
Location is perfect. Breakfast is one the best, wow.
Cleaning of the carpet in the bathrooms could be better
街と一体化したホテルです。シングルルームは最小限のスペースですが、十分な設備です。シュークリーナーのオイルはとても上質。
トイレの水タンクが満水の後も、プッシュボタンを工夫しないと流れ続けるのがもったいない、ルーム305.
Location location location
splendido hotel elegante nel suo stile classico, accanto al museo, di fronte la porta cittadina, ad angolo con la via principale, 5 minuti dalla piazza centrale e 10 dalla stazione. la stanza ampia e piena di tutto quello che serve per un piacevole soggiorno, bagno grande e moderno. colazione ricca e variegata
Perfect location. 5min walk to Rynek Glowny and a main train station.
Very comfortable and large bed.
Very nice and clean room.
We asked for a dessert from a hotel restaurant's menu, got very rude answer: "oven is not working".
When asked about laundry, been told to look for it in the city.
Breakfast pretty basic for a 5* hotel. Definitely not worth all 5 of it.
Mila obsluga ,piekne wneteza ,blisko pieknej ulucy ,wspaniale
Cudowny hotel puekne wnwtrza
シングルは小さいが、きれいで快適です。タオルヒーターがあり、8月でも日中は16度と寒い時にルームヒーターになりました。乾燥気候で肌荒れが気になリましたが、部屋にボディローションがあるのは良かったです。
ヘアートリートメントがあると、さらに良い。深夜にフロント不在の時間帯があり心配しました。
Gostei de tudo. Funcionários muito prestáveis. Tudo muito limpo. Obrigada por tudo
If you want a close to center hotel with friendly staff and live in a hotel that takes you back to 18th century
Then this is the one
The only thing I really liked about this hotel was its location. The staff were nice and helpful, and the bed was comfortable. Other than that, there wasn’t much that stood out.
If you are looking for a truly modern, high-quality five-star hotel, I would strongly advise against staying here. I honestly found it difficult to understand how this property is rated as a five-star hotel.
The hotel is extremely old-fashioned and badly in need of renovation. On our first night, we were given a room with a window facing a wall, so there was virtually no natural light at all. The air in the room was unbearable, with a strong smell of dampness and mustiness. Almost everything felt old and worn out—the furniture, the common areas, the linens, and especially the bathroom. The bathtub was so old, stained, and grimy that I honestly did not feel comfortable using it.
For a five-star hotel, the bathroom amenities were also surprisingly poor. There were no proper separate toiletries—just one basic liquid that was apparently meant to serve as body wash, shampoo, and everything else. This was far below what I would expect from a five-star property.
We barely managed to get through the first night. After speaking with reception, they did move us to another room, which was somewhat better. At least the smell of dampness and mustiness was less intense. However, the view was still extremely disappointing. The window faced an area where garbage and waste were stored, and whenever we tried to open the window, the smell of rubbish came directly into the room. As a result, we couldn’t really keep the window open.
The bathroom in the second room also had a very unpleasant smell, and the bathtub was in such poor condition, with years of grime and buildup, that taking a shower was genuinely unpleasant and uncomfortable.
Overall, this was one of my worst hotel experiences. The only real positive thing about this property is its location. The staff were kind and did try to help when we complained, and the bed itself was comfortable, but unfortunately, those positives do not make up for the overall condition of the hotel.
Wszystko
Nic
Przede wszystkim lokalizacja, obok najpiekniejszych obiektów Krakowa. Dobry kontakt, poprosiłam o pokój od podwórza i daleko od windy, prośba została spełniona. W pokoju czysto, łazienka też w porządku.
Proponuję dołożyć jedną mniejszą poduszkę. Te dostępne są bardzo grube, duże i mniejszy człowiek nie może z nich korzystać.
This was my fourth stay at this hotel. I absolutely love the atmosphere of this historic place - it has a charm and character. The room was immaculately clean and the staff are always very pleasant, helpful and professional.
The breakfasts are absolutely delicious, and I especially enjoy the lovely breakfast room and the little gardens.
For me, this hotel is truly an oasis of peace and tranquility in the heart of Krakow.
The only thing I would suggest improving is the shower floor. The plastic floor in the shower cabin is quite slippery and having a non-slip bath mat or similar safety mat would be a practical way to help prevent possible accidents.
Posizione e struttura
Sniadania bardzo dobre, lokalizacja świetna. Mało programów telewizyjych
Location, hotel deco
Nothing
Excellent hotel
Non
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