Candlewood Suites Carrollton by IHG

Hotels
•
Candlewood Suites
9 (314 reviews)
1296 Canton Road Northwest , Carrollton , US
+1 330-627-1200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
No breakfast
Cleanliness issues noted

Categories

Cleanliness
8.16
Some dissatisfaction noted due to cleanliness issues and odor from towels.
Service
10
Multiple reviews highlight staff as friendly and very helpful.
Location
9.13
Conveniently located for trips, though some concerns about surroundings.
Room Quality
9.67
Rooms are reported as nice and comfortable with good amenities.
Amenities
8.62
Kitchenette and laundry machines appreciated, but some complaints on ice machines.
Value for Money
9.15
General satisfaction with offerings, though minor complaints on supplies.
Food and Beverage
7.61
No breakfast was available, which was disappointing for some guests.
Overall Experience
9.66
Most guests expressed willingness to return indicating a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:57

Property Description

Luxurious Amenities

Relax in a gazebo next to the outdoor pool at Candlewood Suites Carrollton. Enjoy free WiFi and a full kitchen in each room, complete with a stove top for your convenience.

Convenient Facilities

The hotel boasts a 24-hour front desk, fitness centre, and business centre for all your needs. Take advantage of the barbecue facilities and free parking during your stay.

Ideal Location

Located just 3 km from Carrollton city centre, indulge in shopping and dining experiences. Explore the Wather Museum, only 48 km away, for a day of fun and learning.

Book your stay at Candlewood Suites Carrollton now for a perfect blend of relaxation and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAK

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 314 reviews
Cleanliness: 8.16
Service: 10
Location: 9.13
Room Quality: 9.67
Amenities: 8.62
Value for Money: 9.15
Food and Beverage: 7.61
Overall Experience: 9.66
H
Hunter • couple • us
8
Cons:

Bed was a little uncomfortable, some dishes weren’t fully cleaned.

2026-09-15 • via Nuitee
K
kenneth • solo_traveller • us
10
excellent
Pros:

lot of room

Cons:

liked everything

2026-09-14 • via Nuitee
H
Heather • solo_traveller • us
9
Pros:

Manager was very nice and accommodating especially since Bookings.com put me in a bed dilemma. They were overbooked and Ronda made us as comfortable as possible.

2026-08-28 • via Nuitee
C
Christine • family_with_children • us
4
Subpar hotel, but kind and friendly staff
Pros:

The town of Carrolton is very small. The nearest Walmart is 45 minutes away. The do have a Dollar General Market across from the hotel that is open until midnight daily which did help to get food stuffs and other items. The are not any chain sit down restaurants in the town outside of a Pizza Hut. There are a few fast food restaurants. This may not be a problem for some staying in this area, but understand it is rural and far from an established larger town with more chain stores and restaurants.

Cons:

The hotel is very dated. The Wifi had issues the entire time we were there. The general manager told us that the hotel is dealing with a contract issue with the internet company. The room was ok meaning it was clean enough to stay in without bed bugs and mold. There were grease hand stains on the curtains. The rug was visibly ground down after years of dirt and needs to be steam cleaned or removed. I did not walk on the rug without shoes for the entire stay. The TV was very small for a suite type room. The kitchen area was nice to have, but I would not have used any of the cups, utensils, or dishware due to the overall years of the hotel rooms not being deep cleaned. The staff was very kind and did provide us with towels when needed. Our room was never serviced, we stayed for 4 nights. There wasn't a garbage pail in the bathroom, but I was given one when I asked at the front desk. They do have a 24 hour coffee machine in a little hotel store in the lobby with a variety of creamers and syrups. There is a nice pool area and an outdoor picnic area, but it was too rainy and cold to use the pool.

2026-08-27 • via Nuitee
R
Rebecca • solo_traveller • us
10
2026-08-17 • via Nuitee
L
Lacey • couple • us
6
Pros:

The location was great. The staff was friendly. The rooms were big, and got cold.

Cons:

It smelled terrible. The plumbing SUCKED. The refrigerator froze EVERYTHING even on the recommended setting. The pool was DIRTY and the grills, grill but are hanging by a thread! Oh and the bed HARD AS A ROCK.

2026-08-10 • via Nuitee
K
Karen • family_with_children • us
10
2026-07-21 • via Nuitee
M
Marna • couple • us
9
Pros:

Lovely accommodations, but the ice maker in our room didn’t work

2026-06-14 • via Nuitee
S
Sollars II • solo_traveller • us
7
Nice place, clean rooms, but lacking on the extras like wifi and breakfast service.
Pros:

The room was spacious and clean. Plenty of parking. Bed was comfortable.

Cons:

The internet didn't work for the first 3 days at all. After that it was still very sketchy. The ice maker in my room didn't work. There was no breakfast included. When I needed to do laundry, there were no machines available and at least one was out of order.

2026-05-31 • via Nuitee
B
Bessy • family_with_children • us
10
Great
Pros:

super clean and friendly

Cons:

nothing

2026-05-25 • via Nuitee
H
Heather • family_with_children • us
1
Won't be back
Cons:

Did not receive room reserved. Sheets smelled dirty as if not washed. No WiFi connection. TV channels were hit and miss.

2026-05-19 • via Nuitee
N
NANZHENG • solo_traveller • sg
9
2026-05-07 • via Nuitee
D
Danner • solo_traveller • us
7
2026-05-05 • via Nuitee
T
Thomas • solo_traveller • us
2
Pros:

Location was nice

Cons:

Bed was like sleeping on a rock hard as a rock ...and the room smelled like dirty feet

2026-05-04 • via Nuitee
J
James • family_with_children • us
10
2026-05-02 • via Nuitee
S
Suzannne • extended_group • us
9
2026-04-25 • via Nuitee
6
681krisn • Business • Cincinnati, Ohio
10
Nice, clean budget hotel, but customer service is fantastic!!
Pros:

Clean, nice budget hotel. But whatever the company is paying Rhonda, the front desk manager, is not enough. She is fantastic, friendly, knowledgeable, knows all her regulars, but friendly to new guests as well. I needed to ice an injury I have, and she called her daughter to bring a bag of ice for me from her home. Sometimes it seems people forget customer service, but she is the epitome of it. Thanks Rhonda - and thanks Rhonda's daughter!

2026-04-14 • via Tripadvisor
D
Diane • couple • us
7
It was a a nice stay but we were exhausted after trying to sleep.
Pros:

Close to the family we were visiting. Had some nice things in the room.

Cons:

Was loud with the trucks going down road. The heater was very loud and woke up up each time it turned on. No kleenex in room.

2026-03-31 • via Nuitee
M
Marnell • solo_traveller • us
8
The place was clean and the staff friendly.
Pros:

I left before breakfast. The staff was friendly and helpful.

Cons:

Nothing

2026-03-30 • via Nuitee
M
Mary Beth • solo_traveller • us
9
2026-03-29 • via Nuitee