Homewood Suites by Hilton Chicago Downtown - Magnificent Mile

Hotels
•
Homewood Suites by Hilton
8.4 (1423 reviews)
152 East Huron Street , Chicago , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor food service

Categories

Cleanliness
6.9
Multiple guests reported issues with room cleanliness and bedbugs.
Service
9.9
Staff were praised for being friendly and helpful, especially Lynette.
Location
9.9
Guests highlighted the perfect location, close to many activities.
Room Quality
7.9
Some guests reported inadequate room amenities; the room was cold and not heated.
Amenities
7.9
Reported issues with elevators and insufficient breakfast service.
Value for Money
8.9
Pricing concerns noted due to parking fees and daily hold on credit cards.
Food and Beverage
6.9
Breakfast was criticized for being repetitive and poorly managed.
Overall Experience
8.9
Overall decent experience with significant issues that affected stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:15

Property Description

Prime Location near Michigan Avenue
Situated steps away from Michigan Avenue, our hotel in the heart of Chicago offers self-catering suites, ideal for exploring the vibrant shopping and dining scene.

Luxurious Suites with Stunning Views
Indulge in our spacious suites equipped with full kitchens, 2-burner stove tops, and even select suites with breathtaking views of Lake Michigan and the Chicago skyline. Enjoy the extra space with a sizable living area and 2 bathrooms.

Convenience and Comfort
Benefit from complimentary WiFi, a 24-hour front desk, and reception services during your stay. With Millennium Park, Navy Pier, and Lake Michigan beach access nearby, your Chicago adventure awaits.

Book now for an unforgettable stay at Homewood Suites by Hilton Chicago Downtown/Magnificent Mile.

Important information:

The following services are not available:
- Pool
- Fitness center
- Breakfast
- Onsite Parking

Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.4
Based on 1423 reviews
Cleanliness: 6.9
Service: 9.9
Location: 9.9
Room Quality: 7.9
Amenities: 7.9
Value for Money: 8.9
Food and Beverage: 6.9
Overall Experience: 8.9
N
NICOLE • family_with_children • us
8
Pros:

3105 however the TVs did not work. I called twice but still did not come up to fix connection.

2026-09-19 • via Nuitee
T
Thomas • solo_traveller • de
8
2026-09-18 • via Nuitee
M
Maria • family_with_children • it
7
Tutto sommato si sta bene
Pros:

Posizione centrale … praticamente sulla Magnificent mile e vicino le fermate di bus per raggiungere diversi punti … colazione varia e abbondante sia nel dolce che nel salato

Cons:

La pulizia viene effettuata tutti giorni con cambi di asciugamani quindi nulla da dire purtroppo però dal piano cottura ogni sera venivano fuori degli animaletti dovuti credo alla struttura fatta di legno dovrebbero prendere dei provvedimenti su questo

2026-09-15 • via Nuitee
S
Spoon Sr. • solo_traveller • us
6
Pros:

The rooms view. Loved it!!

Cons:

Hotel needs to be cleaned. Carpets are filthy thru out the hotel. Room furniture need cleaning as well.

2026-09-14 • via Nuitee
J
Jennifer • solo_traveller • us
5
Great location, amenities lacking
Pros:

It was in a great location, parking and valet were easy and convenient.

Cons:

The interior looked run down and dated. There was no water available to purchase in the lobby for our entire stay. The walls were paper thin; we could hear everything happening in the rooms surrounding us and in the hallway. In our suite, the pull out bed was nothing but springs; it was so uncomfortable and unusable for sleep. There was no soap in the bathroom for handwashing. The bedroom smelled like urine. Its a good thing we did not spend much time in the room.

2026-09-14 • via Nuitee
A
Alvaro Jesus • couple • es
9
Ubicación fantastica y vistas desde la suite fantásticas
Pros:

La ubicación EXCELENTE, la habitación suite con vistas EXCELENTE.
Desayuno basico pero decente, normal, gym basico tb con vistas excelentes

Cons:

Excepto un manager de recepción que fue súper amable, atento y eficiente, el resto en recepción en general bastante antipáticos, les cuesta llegar al aprobado ( tuvimos un desencuentro porque pedimos que limpiaran la habitación a las 11 am y a las 1900 no estaba hecha

2026-09-14 • via Nuitee
J
Juliette • family_with_children • de
10
2026-09-13 • via Nuitee
J
Judy • solo_traveller • gb
2
Pros:

I am very disappointed how my family and I have been treated during and after our holiday. We had a long flight to Chicago and during our check in I was told to pay 700 dollars for deposit. I told the staff that this is not correct as what was stated on booking.com was 100 dollars and needed WiFi to even speak to booking.com. All our requests were rejected and was asked to pay the deposit of 700 dollars, if not we cannot check it. The hotel had already been paid in full via booking.com and we had no choice to make that payment.

During check out on the 1st of September, I was told refund will be made into the account immediately. And as at today, 12th of September, I haven't received the refund.

This is very disappointing and annoying because we are in dept due to this amount and I keep sending messages to both booking.com and the hotel, but no one is responding.

I will never recommend any one to book this hotel or through booking.com because if a deposit is deducted from your account you need to call every lawyer you know to take legal actions before you receive the deposit back.

Poor practices like this should be discouraged and not entertained.

Cons:

Everything was appalling.

Breakfast was the same and tasted the same.

The elevator was dirty and long wait was annoying

2026-09-12 • via Nuitee
S
Schumacher • solo_traveller • us
4
Pros:

Housekeeping staff was very nice. Room was big with furnished kitchen.

Cons:

Very worn facility, elevators incapable of handling busy times(20 min wait one morning). Smelly air-conditioning. Just a really shifty hotel, especially considering the neighborhood, which BTW has deteriorated as well.

2026-09-11 • via Nuitee
K
Konrad • couple • pl
1
10 DAYS
Pros:

The size of the room was very big and the view was amazing from our room, we also loved the location right next to the harry potter shop, very close to the river walk, to navy pier, short 10-15 min walk to the bean etc and main attractions, the staff were very friendly, and they offered bag storage.

Cons:

NOW THE NEGATIVES

- BREAKFAST WAS OK BUT NOT MUCH VARIETY
- THE AIR CON WAS BLOWING LIKE A TURBO ENGINE FROM A PLANE
- THERE WAS NO POOL
- SHOWER WAS POOR AND OUTDATED
- NO LATE CHECK OUT WHEN ASKED


NOW THE HUGE NEGATIVE WHICH IS EVEN NOW CRIMINAL - HILTON TRIED ON SEVERAL ATTEMPTS TO TAKE 300 USD AFTER MY STAY FOR SOMETHING, I EMAILED THEM TO ASK WHAT THE AMOUNT WAS FOR AND THEY GHOSTED ME, I HAVE PROOF OF EMAILS , THEY ALSO ACTUALLY TOOK 180 USD AGAIN FOR SOMETHING THEY DID NOT INFORM ME ABOUT, I HAD TO DO A CHARGEBACK AND CONTACT BOOKING ABOUT THIS.

2026-09-11 • via Nuitee
P
Paola • extended_group • cl
9
Pros:

The hotel is very well located. You have all the stores and Michigan Avenue close by so it is perfect to walk around and to enjoy a lot of Chicago main sports.

Cons:

The air conditioner wasn’t very good

2026-09-11 • via Nuitee
M
Manuel • family_with_children • ar
9
Muy buen hotel con excelente ubicación para vacaciones
Pros:

La ubicación es inmejorable, es lo que más destaca. Luego el hotel es típico para familias. No lo recomiendo para viajes de negocios, pero en general por precio y calidad pra vacaciones es una excelente opción, tiene una cocina muy práctica.

Cons:

La piscina no estaba operativa, y no fui informado previamente.

2026-09-10 • via Nuitee
K
Kamlesh • family_with_children • us
4
Great location and spacious room, but unfortunately the AC did not work properly.
Pros:

The location was excellent and the room was spacious.

Cons:

The AC did not work properly during our entire stay. We asked to speak with a manager, but no one came to speak with us. We also requested another room, but we were not given one. This was very disappointing, especially while traveling with a baby.

2026-09-06 • via Nuitee
C
Clara • solo_traveller • es
10
2026-09-06 • via Nuitee
A
Antje • solo_traveller • de
9
Pros:

Sehr grosse Zimmer/Appartments, prima Ausstattung, und mega Ausblick .

Cons:

Frühstück war einfach zu wenig Auswahl und Abwechslung, und das Essen von Pappteller mit Plastibesteck war gar nicht meins.

2026-09-06 • via Nuitee
P
Pamela • family_with_children • ve
1
No lo recomiendo
Pros:

Absolutamente nada

Cons:

Sucio y adicional no tenían mi habitación

2026-09-05 • via Nuitee
K
Kamila • solo_traveller • pl
9
2026-09-05 • via Nuitee
M
Miguel • couple • us
3
Aire acondicionado muy mal
Pros:

El aire acondicionado estaba mal toda la estancia y hubo noches que pasamos calor

Cons:

Los equipos están muy viejos y por lo tanto ya no dan el servicio que deben de dar

2026-09-03 • via Nuitee
W
William • couple • us
9
The staff was ok. No one was clear about when it get my deposit back and they refused to give me a receipt.
Pros:

The property was very clean and welcoming.

Cons:

My room has plenty of space and amenities.

2026-09-02 • via Nuitee
N
Natalie • couple • gb
8
Good value for money, great location, clean and good for extended stay
Pros:

Housekeeping staff was great - she kept the room super clean and was super flexible with our timings too.
Location was phenomenal - right in the middle of Magnificent Mile with walking distance to shopping and the beach.
Room was spacious which was great because we had a longer stay.
Good value for money - certainly does the job.

Cons:

Hotel is aged and no-frills but does the job at the price point.
Elevator takes forever if you hit peak times during the morning when everyone is moving through breakfast, starting the day or checking out.

2026-09-02 • via Nuitee