Homewood Suites by Hilton Chicago Downtown - Magnificent Mile

Air conditioning was loud in the bedroom and not working in the living room

The toaster was broken. It was not the cleanest, with peeling and cracking paint and rusty fixtures in the bathroom. There was no exhaust fan in the bathroom but we could hear directly in to the room next to us through what should've been the exhaust fan. Lighting was really dark - no major overhead lighting. Having the window blinds open made it like 10 degrees hotter. The gym didn't have everything that was pictured. The elevators were so slow sometimes waiting 15-20 minutes when it was busier. Housekeeping only came once in 8 days and when we left trash out in front of our door, no one ever came to get it. The one time they did come, they left a pile of laundry in our living room that may or may not have been dirty but definitely an extra set.

El aire acondicionado no nos funcionó correctamente y se generó una fuga de agua, aunque vino personal de mantenimiento para arreglarlo. El asensor si dura bastante en llegar entonces es mejor salir con tiempo para esperar el asensor.

We had two rooms. One was fine but the other room had many problems with the air conditioning. Even after being changed to another room, the new room also had problems with the air conditioning.

Bastante sucio y viejo

The hotel should have refunded or credited for the poor condition of the gym and pool area as it was advised at the time of booking that the pool was out of order.

When I arrived at my room, I noticed that the air conditioner didn't work in my bedroom. They did send a tech right away who told me the air compressor burned out so he offered me a fan. They also offered to switch rooms with no problem when the space became available. The gym was a total disappointment because they didn't have one treadmill and I really enjoy working. One of the elliptical machines was broken. The lack of gym equipment was very disappointing, especially by the hotel being in a prime location you expect the gym to be somewhat accommodating. I had to find a planet fitness nearby because exercise is a great stress reliever for me. The swimming pool was out of commission as well.The breakfast situation was very disappointing as well because we shared the Hampton inn breakfast space with the Homewood suites breakfast space, which caused a long line at the waffle machine and the breakfast was subpar, they can definitely use some better quality food and more options. The staff made up for the shortcomings of the accommodations.

Where do I begin, the rooftop pool was being renovated, the door lock wouldn’t let us in half the time we tried, the bedroom air conditioning didn’t work well at all, the deadbolt lock was hanging on by three very lose bolts. We checked in on a Thursday & checked out on a Sunday. All this we informed them before we went out Friday morning after realising the room never actually got cold over night.

On top of that the morning of departure I waited 10 minutes for the lift. The lift situation is Absolutely horrible.

* The cost was a bit high

Very outdated rooms. Air conditioning is old and not working properly. Smell in the hotel is not good and the hallways have a musty smell. Carpets need a good cleaning. Overall, the hotel can benefit from some renovation.

Our main issue was the air conditioner in both rooms that we booked. We arrived at this hotel in a week that it was extremely hot in Chicago. When we got into our rooms the air conditioner was at 65F and it felt humid and musty. We decided to give some time and went for a walk. We came back and the air conditioner didn’t cool off the rooms. We called the front desk and sent the maintenance guy at 10pm. We had an infant and a child with us. The guy told us the air conditioning was working. The rooms were very warm still. We called front desk and requested a new room. They gave us a new room but before moving my family I made sure the air conditioner was working which unfortunately was the same.

We decided to move into another property because the front desk was not much help and they kept telling us that the air conditioner was working good. It was hard to do all this changes and we couldn’t be in a place with some comfort for our children. We moved to another property close by, more modern, clean, and with air conditioning working!!!

Definitely, not a good start for us in our first time in Chicago. We love the Hilton brand hotels but this one was a big disappointment and not to the Hilton standards.

Was not aware that the pool was under renovation. I saw the picture of the pool and the beautiful view from the room and that was what convinced me to book. The view from the room was decent. The worse part was the elevators. Waited more than 20 minutes for an elevator and finally had to take more than 20 flights of stairs in order to not miss breakfast. Finally made it to breakfast but felt rushed because there was only 15 minutes left till breakfast was over. Then valet was another story, took a while because everyone was checking out and having trouble with the elevators.

For some reason my deposit was never refunded even though the room was left clean