Hyatt House Salt Lake City Downtown

Wonderful hotel, great and friendly staff available whenever i needed something. Great breakfast, room was super comfortable and great amenities.

Room was spacious and clean

The hotel is nice and clean. The issue is with all of the additional fees that aren’t clear when booking. We were traveling with a dog and the pet fee says $75 online it was $100 when I checked in. The $25 parking isn’t communicated well. If I knew it was going to be that much I would have just stayed somewhere else. They’re much nicer more interesting places to stay at that price.

The front desk staff were unhelpful and came across as rude. They seemed unable to answer questions or make any decisions without first contacting a manager, who was not onsite.
The interaction typically went like this:
Guest: "There's a discrepancy with my reservation."
Agent: "I can't help with that. Let me check with the manager."
20 minutes later...
Agent: "The manager said no."
Guest: "Can you explain why?"
Agent: "No, that's just what I was told."
This created unnecessary delays and made it difficult to get simple questions answered. The front desk staff appeared to have little authority, and every request seemed to be denied by management without explanation. The hotel also seemed understaffed, and the front desk agent was clearly overwhelmed.
I expect a much higher level of customer service from a Hyatt property.

Modern, cell, friendly attentive staff, comfortable rooms. 24/7 coffee, good breakfast.

I checked in with my family a day after they did, was told that my parking would be covered on the room by the desk , a week later I received a parking ticket for the parking in the garage.
They would not respond to emails on the matter and ignored my issue completely even to the general manager’s office.

The room was squeaky clean, and the King suite was well equipped with hotspots and everything you'd need to make a light supper. The location was very walkable to many sites downtown. I also liked that the breakfast choices were plentiful and healthy.

De locatie. Het hotel is centraal gelegen, makkelijk bereikbaar en een parkeergarage ernaast.

close to convention center. nice breakfast.

The outdoor pool and spa were disgusting. The spa was covered in algae and had what appeared to be a piece of poop at the bottom of it. The pool also had algae and bugs floating around. When I went to scoop out the bugs I discovered there was a roach in the pool. I complained to the front desk and asked to speak to the manager. Despite being on site the manager Rachael refused to come speak with me. The front desk left her messages and emailed her, I emailed her, and every-time I went to the desk to ask to speak with her in person, they told me she would get back with me but she never did. I even complained to corporate and have yet to hear back from her. I will never stay here or at a Hyatt again.

The price is decent and there are positives (nice staff, great housekeepers, solid breakfast) but I hated my week in this hotel. The WiFi was terrible and frequently unable to connect. No streaming capabilities on in room TVs (it’s 2026…nobody wants basic cable in an extended stay style hotel). Pool and hot tub were downright nasty, with stuff floating in the water and surfaces that badly need to be cleaned. Minimal closet and dresser space despite the idea that you’re in a suite.

Location

Very nice I enjoyed my stay… location is perfect, staff is nice I really enjoyed every aspect… and of course I can’t forget- it was very clean… 10 out of 10, I recommend

The person that checked us in was super nice. I loved how everything was so clean