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Facilities
Property facilities
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Guest education on local ecosystems and culture
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Car hire
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Kid meals
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Public transport tickets
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Happy hour
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Cooking class
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Bicycle-friendly property
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Hotel Emerald Waters Classy offers chic and modern rooms with free WiFi, ensuring a comfortable stay for guests. Each room is equipped with essential amenities such as a flat-screen cable TV, safe, and minibar.
Convenient Location
Situated in Hanoi, the hotel is conveniently located near popular attractions like Ngoc Son Temple and Hoan Kiem Lake, allowing guests to explore the city with ease. With Noi Bai International Airport just 21 km away, travel convenience is guaranteed.
Relaxation and Leisure
Guests can unwind at the hotel's spa or enjoy a meal at the on-site restaurant. The 24-hour front desk, tour desk, and garden provide added convenience and relaxation options during the stay.
Experience luxury and convenience at Hotel Emerald Waters Classy. Book your stay now for an unforgettable experience.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
People 7 years old and over stay for VND 350,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
It is in the heart of old quarters. Awesome stay
Almost eveything
Sehr gute Lage mitten in der Altstadt. Nachts trotzdem ruhig. Restaurant im Hotel. Extrem höfliches und in allen Belangen hilfreiches Personal. Vor allem Ms. Claire hat alle unsere Anfragen sofort gelöst und Touren bzw. Fahrten organisiert.
The staff were friendly, respectful, and always ready to help. Everyone was amazing, especially Ton, one of the best receptionists I’ve ever met. He was professional, welcoming, and made our stay even more enjoyable.
This hotel was well presented, and in a great location. The service was exceptional and all the staff well presented
Excellent location. It was within walking distance to everything.All the staff were very helpful & friendly. We would highly recommend staying here
The location and price are both great. The staff were really nice and helpful. The breakfast was a big surprise for a hotel of this grade... fantastic! Overall a great stay.
Nothing really. The room was a bit spartan, but for a hotel of this level, that is to be expected.
Ideal location , very friendly staff , quiet area , nice clean rooms
Bed was a little on the hard side, ( staff put an extra layer on it to help)
The staff were very helpful informative
friendly. Especially Tina on reception and Jennie the Sales Manager. The hotel is in an excellent location.
I can’t give it a perfect score because a breakfast staff person was sick and it took much communication to get them to mask, and sure enough , I got sick 2 days later which affected the rest of the trip. The manager did the best they could once I pointed out the problem, but by then it was too late. I’m sure they will correct that type of problem in the future because they were responsive once they understood.
The staff and the service. They care about your trip! The staff in the morning give us so many good advice about the trip to ha long bay. Everything is scheduled and you just need to enjoy it. The day we left Tina and Alex also helps us a lot before our bus trip. They offered us towel, hair dryer and a place to take a shower even we check out in the morning. I was so happy to choose this as my first trip to Vietnam.
Nope
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