Hotel Santa Ana

Hotels
8.9 (2061 reviews)
Calle 45, 503. Colonia Centro , Mérida , MX

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Excellent central but quiet location
Friendly, helpful staff
Nice courtyard and attractive property
Good breakfast (house-made)
Parking available across the street
Pleasant pool
Cons:
Rooms are small, basic and sometimes humid
Weak shower/low water pressure and toilet flush issues
Occasional mismatch/issue with parking availability on booking platforms
No hotel bar and no guest laundry
Room lighting and furnishings can be lacking

Categories

Cleanliness
9
Generally described as clean and well-kept (e.g., 'Solid, clean', 'Pulizia discreta'); public spaces and courtyard praised.
Service
9.4
Multiple mentions of very friendly, helpful staff and responsive reception; specific praise for breakfast/kitchen staff and hosts assisting with stay.
Location
9.6
Consistently praised as ideal — very central yet quiet, within walking distance of main sights and markets.
Room Quality
7.1
Several complaints about small, simple rooms: limited shower pressure, weak toilet flush, poor lighting, somewhat basic furnishings and occasional humidity.
Amenities
8.4
Attractive courtyard, nice (though sometimes small) pool and parking availability reported; missing/limited amenities noted (no bar on site, no guest laundry, one report of promised parking not available).
Value for Money
9
Multiple comments indicate good price/quality balance and convenient included parking, making the stay good value for the location.
Food and Beverage
9.1
Breakfast repeatedly described as very good/home-made and delicious; kitchen/breakfast staff singled out for praise.
Overall Experience
9.6
Overall very positive guest impressions: charming property, lovely patio/courtyard, friendly staff, and convenient location lead many to recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:21

Property Description

Central Location and Outdoor Pool
Hotel Santa Ana, centrally located in Mérida, offers a refreshing outdoor pool for guests to relax and unwind. Just 200 metres from the renowned Paseo Montejo Avenue, the hotel's prime location provides easy access to the city's attractions.

Comfortable Rooms and Convenient Amenities
The rooms at Hotel Santa Ana are equipped with cable TV, air conditioning, and private bathrooms with complimentary toiletries. Additionally, guests can enjoy the convenience of a telephone line and fans in the rooms.

Convenience and Services
With a 24-hour front desk, garden, tour desk, and laundry services, Hotel Santa Ana ensures a comfortable stay for all guests. Explore the nearby Santa Ana Market and various dining options within walking distance.

Experience the charm of Mérida with Hotel Santa Ana as your base. Book now for a memorable stay with complimentary Wi-Fi and free parking.

Important information:

Deluxe rooms are on the ground floor, standard suites are on the second and third floor.

Please note that Standard Double rooms will be assigned as follows:
- 1-2 guests will receive one double bed, and one single bed
-2-4 guests will receive two double beds

Bed configuration for the standard double rooms is subject to availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MID

Location

Guest Reviews

8.9
Based on 2061 reviews
Cleanliness: 9
Service: 9.4
Location: 9.6
Room Quality: 7.1
Amenities: 8.4
Value for Money: 9
Food and Beverage: 9.1
Overall Experience: 9.6
P
Patricia • solo_traveller • mx
10
I love this charming hotel and will continue to come back and stay every I'm in Merida.
Pros:

I've stayed at the hotel many times over the years and it has never, ever disappointed me. The staff are always very friendly and helpful, the bed's comfortable, there's excellent internet, which is important as I work online, good water pressure and plenty of hot water. Everything is always very clean and the hotel is quiet and peaceful with gardens and a beautiful pool in the middle. There's a cafeteria downstairs for breakfast and a comfortable seating area with sofas. The hotel is in a perfect area just half a block from the pretty church on the square. There are numerous good restaurants and eateries. It's all easy walking distance from the main square with the cathedral and also for a stroll up the Paseo de Montejo.

Cons:

Nothing I don't like.

2026-09-17 • via Nuitee
D
Daniel • solo_traveller • mx
9
Clean, comfortable, great location.
Pros:

Great location within walking distance of many attractions, but away from central noise. Nice restaurant in the hotel with good service.

2026-09-15 • via Nuitee
G
Guilherme • family_with_children • pt
9
excelente localização
Pros:

Excelente localização. Perto do comércio e restaurantes. Este hotel têm estacionamento privado. Quartos limpos com o essencial para estadia.

2026-09-14 • via Nuitee
F
Filipe • solo_traveller • fr
9
Pros:

Personnel au petit soin, emplacement super, petit déjeuner frais et très bon, et surtout la piscine entourée de végétation. Super séjour en plein centre de Merida. Les chambres sont simples et donnent sur le patio donc plutôt sombre, mais ce n' est pas un problème !

2026-09-12 • via Nuitee
C
Carlos Alberto • couple • mx
7
2026-09-11 • via Nuitee
S
Stephane • family_with_children • fr
7
2026-09-06 • via Nuitee
F
Framora • solo_traveller • it
7
Pros:

Camera pulita, posizione comoda, splendida corte con piante rigogliose.
Ottima colazione anche se a pagamento

Cons:

La camera era
spoglia e poco luminosa.

2026-09-02 • via Nuitee
A
Alistair • family_with_children • gb
9
Lovely hotel, nice atmosphere, great location and great value for money.
Pros:

Great location, lovely building and great value for money. Service and staff were great.

Cons:

The beds weren’t that comfortable. They had plastic sheets or protectors that also weren’t that comfortable.

2026-08-31 • via Nuitee
N
nicola • couple • it
10
2026-08-26 • via Nuitee
P
paul • solo_traveller • us
9
2026-08-24 • via Nuitee
G
Giampiero • family_with_children • it
9
ottimo x un soggiorno di un paio di notti
Pros:

la posizione della struttura è ottima ..buon rapporto qualità prezzo

Cons:

le stanze al piano terra sono un po umide però sono stati molto gentili e dopo aver chiesto un cambio ci hanno subito spostati al piano superiore

2026-08-22 • via Nuitee
J
jeremie martin • solo_traveller • fr
9
Pros:

Excellent accueil, très jolies parties communes. Bien pmace

2026-08-22 • via Nuitee
L
Luca • extended_group • it
8
Un piacevole soggiorno
Pros:

La piscina immersa in un giardino tropicale e gli spazi comuni con decorazioni locali. Reception molto accurata e accogliente.

Cons:

Stanza un po’ troppo piccola e arredi un po’ datati

2026-08-21 • via Nuitee
J
Javier • solo_traveller • es
9
2026-08-20 • via Nuitee
C
Céline • family_with_children • fr
7
2026-08-19 • via Nuitee
E
elcadejo • solo_traveller • gt
9
2026-08-19 • via Nuitee
S
Sabrina • solo_traveller • fr
7
Cons:

Pas d'eau chaude ni le soir ni le matin...
Literie pas top
Chien qui aboie sans arrêt et raisonne dans la chambre sinon personnel aimable

2026-08-18 • via Nuitee
C
Carlos • family_with_children • es
7
Bien pero sucio y viejo
Pros:

Estaba muy céntrico y las zonas comunes tenían mucho encanto

Cons:

La limpieza deja un poco que desear y las habitaciones necesitan un lavado de cara

2026-08-18 • via Nuitee
A
AURELIE • family_with_children • fr
9
Bel hôtel typique dans le centre
Pros:

J’ai adoré le charme d’un hôtel typique style mexicain / colonial.
Propre et bien tenu
Très bon petit déjeuner
Très bien situé proche du centre-ville. Mais assez éloigné de la station bus ADO (il faut prendre un taxi 100$. Sinon 30mn à pied).
Piscine bien agréable.

Cons:

La chambre manque un peu de deco, et ça dénote un peu par rapport au hall de l’hôtel et à la salle restaurant / salon.

2026-08-18 • via Nuitee
E
eric • solo_traveller • fr
10
Un hotel comme on mes aime
Pros:

Un hotel plein de charme, les chambres donnent sur une cour interieure luxuriante avec une.petite piscine .
La chambre etait.comfortable.
L hotel dispose d un vaste lobby avec restauration.
Belle deco avec des objets artisanaux que.l on peut acheter
Personnel souriant.affable et de bons conseils.
Idealement situé pour visiter a pied le centre historique .

2026-08-17 • via Nuitee