Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent, friendly and attentive staff
Prime beachfront location with great ocean views and proximity to Sian Ka’an
Beautiful, spacious bungalows and large rooms/bathrooms
Nice pool, restaurant and attractive garden/private beach seating
Family-friendly accommodation with large family cottages
Cons:
Large amounts of sargassum on the beach preventing swimming and causing a foul smell
Perceived poor value for money given price and level of finish
Isolated but severe room defects reported (rotted wood, leaks, black marks, scorpion)
Some maintenance issues (pool upkeep, aging buildings); breakfast not always included

Categories

Cleanliness
7
Multiple reviews cite unpleasant sargassum piled on the beach causing a foul smell and preventing swimming; one guest reported black marks, a leaking toilet and a scorpion in the room—overall cleanliness and beach hygiene are notable negatives.
Service
10
Repeated praise for very friendly, attentive and helpful staff; several reviews highlight excellent service that made stays special.
Location
9.8
Consistently praised: beachfront location, great ocean views and proximity to the Sian Ka’an reserve; location is a major positive despite the sargassum issue.
Room Quality
9.6
Many guests describe beautiful, spacious bungalows and large bathrooms; however one detailed negative report mentions rotting wood, cracks and poor construction—overall rooms are mostly very good but with occasional serious defects.
Amenities
9.2
Pool, restaurant, private beach seating and garden are noted as attractive features; a few remarks about pool maintenance and nearby abandoned cabins slightly reduce the score.
Value for Money
7.2
Several guests explicitly call out poor value for the price charged (too expensive for the level of finish and services), including one guest who felt the stay was a major disappointment relative to cost.
Food and Beverage
9.2
Limited direct commentary; restaurant is mentioned positively by some, though one guest noted no breakfast included for the price—overall F&B impressions are generally good but not heavily detailed.
Overall Experience
10
Despite the recurring beach/sargassum problem and some isolated severe room issues, the majority of reviews describe a very warm, charming stay with great staff, location and rooms — net experience is highly positive for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:52

Property Description

Beachfront Paradise in Tulum National Park

Thatched Cabins with Tropical Views
Experience the charm of colorful thatched cabins overlooking lush gardens or the sea. Each cabin boasts stylish décor with rustic accents, complete with mosquito nets, fans, and a private bathroom. Relax in a hammock on your balcony and soak in the serene surroundings.

Relaxation and Excursions
Indulge in massages and beauty treatments, or book a local excursion through the hotel's 24-hour reception. Let the staff assist with arranging airport transfers for a seamless travel experience. Explore the nearby Mayan ruins of Tulum or venture to the Sian Ka’an Biosphere Reserve.

Convenience and Comfort
With an open-air restaurant, free Wi-Fi, and a prime beach location, Zamas Hotel offers the perfect blend of convenience and comfort. Your beachfront retreat awaits – book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

9
Based on 383 reviews
Cleanliness: 7
Service: 10
Location: 9.8
Room Quality: 9.6
Amenities: 9.2
Value for Money: 7.2
Food and Beverage: 9.2
Overall Experience: 10
M
MARGHERITA • couple • lu
9
L’hotel è in un’ottima posizione e include una spiaggia privata. A causa del sargasso non abbiamo potuto utilizzarla ma
2026-11-07 • via Nuitee
W
Wojciech • family_with_children • pl
10
Pros:

wspaniały hotel nad morzem, cudowny widok z przedsionka chatki na palmy na tle morza - chatki bardzo gustownie urządzone z lodówką, sejfem itp. bardzo nam się podobało

Cons:

brak szczotki do toalety

2026-11-07 • via Nuitee
L
Laura • couple • nl
9
Pros:

Staff was incredibly kind and helpful. They brought our luggage to the room, gave us good dinner recommendations, booked our airport transfer, managed our late check-out and always asked us how our days were.

We had a very nice room at the beach front! There are 5 huts: the first 2 are big and the other 3 are smaller (bit too small if you ask me). But luckily we were in de bigger one with a great bathroom, which was the ultimate beach experience.

The hotel offers a nice, small but varied breakfast, lunch and dinner menu. We loved the chilled fresh coconuts in the mornings. The quality of the food was good! We have many lunches at the beach in front our hut.

We were here in the beginning of November, there was still some sargassum left, but not much. We didn't mind the little salty wiffs every now and then, it was very minimal. The Marines team came to clean up the beach for a couple mornings, by the end of the week there was barely any sargassum left. Which left us with a lovely clean private beach!

2026-11-07 • via Nuitee
L
Laetitia • couple • fr
10
Pros:

Chambre très confortable et calme. Belle vue sur l'océan !

2026-11-06 • via Nuitee
L
Lyn • couple • ca
10
Wonderful
Pros:

Beautiful place, rooms were so unique and comfortable, staff were extremely friendly, helpful and knowledgeable. Would definitely stay there again

2026-11-06 • via Nuitee
K
Kelly • couple • ca
10
2026-11-05 • via Nuitee
P
PETRIZZELLI • extended_group • fr
9
Pros:

Quasi parfait magnifique maisonnette

Cons:

Sargas de partout....

2026-11-05 • via Nuitee
J
Jennifer • extended_group • gb
10
Pros:

Everything! The staff were so helpful and friendly, nothing is too much trouble. Our room was incredible, with a view of the sea. There was unfortunately still quite a lot of sargassum (seaweed) when we visited, but the pool was wonderful, and the staff suggested other beaches we could go to. The food in the restaurant was absolutely delicious, even with cheeky raccoons trying to steal it!

Cons:

Nothing, everything was great.

2026-11-01 • via Nuitee
K
Kostiantyn • extended_group • gb
10
A unique experience full of charm and character with a great beach and pool and some of the friendliest most helpful sta
Pros:

I liked the fact it had lots of character. It was quirky, it wasn’t a beach club and it felt homely and very Mexican.

Cons:

Nothing

2026-10-27 • via Nuitee
P
Patrick • family_with_children • ch
8
Top Lage und überaus freundliches Personal
Pros:

Der Service und die Betreuung waren wirklich hervorragend. Das gesamte Personal war äusserst freundlich, aufmerksam und hilfsbereit. Bei Problemen oder besonderen Wünschen wurde immer sofort versucht, eine Lösung zu finden. Als wir aus gesundheitlichen Gründen drei Tage früher abreisen mussten, war das Hotel unglaublich verständnisvoll und kooperativ. So viel Entgegenkommen habe ich selten erlebt.

Sehr grosse, geräumige und saubere Zimmer. Täglich kostenloses Trinkwasser im Zimmer und ein sehr guter, zuverlässiger Roomservice. Auch die Sicherheit war top: Nachts war Sicherheitspersonal auf dem Gelände und vor den Bungalows präsent und kontrollierte, dass keine unbefugten Personen auf das Hotelareal kamen.

Die Lage ist ebenfalls super. Viele leckere Restaurants in allen Preisklassen, Apotheken und 7-Eleven befinden sich in unmittelbarer Nähe, teilweise nicht einmal eine Gehminute entfernt.

Den Poolbereich hatten wir etwas grösser erwartet. Da wir ausserhalb der Hauptsaison dort waren und der Pool selten voll war, hat uns das aber nicht gestört.

Der einzige grosse Minuspunkt war der Sargazo, wofür das Hotel natürlich nichts kann. Während unseres Aufenthalts waren enorme Mengen vorhanden, sodass Baden im Meer nicht möglich war. Der Geruch nach Fisch und besonders gegen Abend nach verfaulten Eiern war teilweise sehr intensiv – an manchen Tagen sogar so stark, dass ich nachts davon aufgewacht bin.

Zum Glück gibt es in der Umgebung viele schöne Alternativen wie Lagunen und Cenoten. Auch dafür hat uns das Hotel tolle Ausflugs- und Badetipps gegeben.

Insgesamt ein tolles Hotel mit aussergewöhnlich gutem Service. Wir haben uns sehr wohl und sicher gefühlt und würden es definitiv weiterempfehlen.

Cons:

Pool und der Sargazo

2026-09-14 • via Nuitee
K
kristin • solo_traveller • us
9
Pros:

Staff were amazing, room was fantastic

Cons:

Couldn't use the private beach due to seaweed.

2026-09-07 • via Nuitee
E
Enrico • extended_group • it
9
Pros:

It seemed to live in the jungle. Fantastic, Swimming pool very nice

Cons:

The sand and the sea were full of algae: it was not possible to have a bath into the sea.

2026-09-07 • via Nuitee
F
Frédéric • solo_traveller • fr
9
Pros:

Chambres très agréables, super salle bains. Cadre proche de la plage, au calme. Personnel adorable. Cela aurait été idyllique sans les sargasses, qui empêchent toute baignade.

Cons:

Restaurant trop cher (mais petit-déjeuner très bon).

2026-09-05 • via Nuitee
Y
Yuliana • couple • fr
10
Pros:

Personnel très amiable et sympathique , les installations sont magnifiques!

2026-09-03 • via Nuitee
S
Sharon • couple • gb
9
Lovely beach side hotel
Pros:

The staff were so friendly. It’s a cute beachside hotel. Lovely restaurant onsite. Pool area is lovely (although across the road). Shops and resultants really close. 7/11 across the road.

Cons:

Breakfast (whilst not included) starts from 9am, and we found this too late.

2026-09-02 • via Nuitee
C
Caroline • couple • nz
10
This was one of five hotels we stayed in whilst in Mexico and it was the best! The guys on reception, Daniel & Ferna
Pros:

The amazing staff at Zamas Hotel made our stay and the gorgeous rooms.

Cons:

Nothing at all.

2026-08-29 • via Nuitee
S
Silvia • family_with_children • it
8
Piccolo hotel rilassante sulla spiaggia
Pros:

Bell’hotel direttamente sulla spiaggia. Camera familiare molto spaziosa e in stile rustico messicano con bei colori. Abbiamo apprezzato molto la veranda esterna con sdraio ed amache e l’affaccio sul giardino di palme, dotato di ulteriori amache: il pomeriggio la brezza dalla spiaggia creava un bel clima rilassante.
Belle le parti comuni e la piccola spiaggia privata (non abbiamo potuto usufruirne a causa del sargasso in questo momento ma in altri periodi e’ sicuramente un plus dell’hotel).
Staff molto cordiale e disponibile a soddisfare le nostre richieste.
Ottimo rapporto qualità prezzo.
Ci tornerei con piacere

Cons:

Solo piccole cose. Metterei più basi di appoggio delle valigie nelle camere e ganci per appendere gli asciugamani nel bagno.

2026-08-26 • via Nuitee
H
Hans • extended_group • nl
8
2026-08-25 • via Nuitee
S
Siebe • family_with_children • nl
9
Erg ontspannen plek en personeel
Pros:

Uitzicht over de zee - groot balkon - comfortabele bedden - traditionele look

2026-08-24 • via Nuitee
G
Gérard • solo_traveller • fr
8
2026-08-24 • via Nuitee