Balaju Hotel & Suites

Hotels
8.9 (216 reviews)
Boulevard Manuel Avila Camacho 1371 , Veracruz , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Great location
Good value for money
Cons:
Smell of moisture
Bed firmness
Small TV in room
High breakfast prices

Categories

Cleanliness
8.31
Mixed feedback regarding cleanliness; cleanliness praised, but complaints about moisture smell in some rooms.
Service
9.28
Consistently positive feedback on staff friendliness and attention.
Location
9.32
Highly praised for its convenient location near attractions.
Room Quality
8.77
Some complaints about bed firmness and small TV, but overall good with nice views.
Amenities
8.8
Pool and other amenities appreciated, though some suggest improvements.
Value for Money
8.96
Generally good value mentioned, but slight concerns over breakfast costs.
Food and Beverage
8.61
Food is good but some reviewers noted small portions.
Overall Experience
9.18
Overall positive experience highlighted by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:08

Property Description

Stunning Views and Modern Comforts

At Balajú Hotel & Suites, immerse yourself in breathtaking views of the Gulf of Mexico and Veracruz city from the comfort of your room. The outdoor swimming pool offers a refreshing escape, while amenities like free Wi-Fi and free parking ensure a hassle-free stay.

Luxurious Room Features

Indulge in the modern conveniences of air-conditioned rooms equipped with flat-screen cable TV, a coffee maker, and a safety deposit box for your peace of mind. The private bathrooms add an extra touch of luxury to your stay.

Dining Excellence and Nearby Attractions

Savor a delightful mix of Mexican and international cuisine at Tilingo Restaurant and Bar, or explore the vibrant culinary scene in the port area. With the city center and airport just a short distance away, convenience is at your fingertips.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Balajú Hotel & Suites now.

Important information:

Please note that breakfast is included only for adults. Children must pay an extra fee.

Continental breakfast consists of: coffee, bread, fruit and juice.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 216 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.77
Amenities: 8.8
Value for Money: 8.96
Food and Beverage: 8.61
Overall Experience: 9.18
A
Arturo • solo_traveller • mx
9
2026-05-30 • via Nuitee
I
Ingrid Lyn • solo_traveller • mx
7
Pros:

pues las habitaciones son amplias y cómodas , limpias

Cons:

la alberca no es adaptada , para niños pequeños o gente como yo que no sabemos nadar, y las toallas están viejitas.

2026-05-27 • via Nuitee
S
Salvador • solo_traveller • mx
8
Pros:

Habitaciones amplias y limpias.

Cons:

Desayuno mínimo . Malisimo. Elevador sin aire acondicionado. Uno de ellos con un mes descompuesto.

2026-05-26 • via Nuitee
A
Alejandro • solo_traveller • mx
10
2026-05-25 • via Nuitee
I
ITZEL JANET • solo_traveller • mx
10
Pros:

Mi estancia fue agradable, el desayuno super rico, incluso el que ofrecen ellos. No fuimos a la piscina pero me gustó mucho.

Cons:

No tengo inconveniente por el momento.

2026-05-21 • via Nuitee
M
Moya • solo_traveller • cl
10
Pros:

La atención, dedicados, extremamente amables y serviciales.
Especial mención para Magaly, en recepción, que se encargó de asegurarse que la estancia con mi familia fuera espectacular. Muchas gracias 🙏🏼🙏🏼🙏🏼

2026-05-07 • via Nuitee
J
Juan • solo_traveller • mx
9
Buena ubicación, lugar tranquilo y atención excelente.
Pros:

Restaurant excelente, buena comida y un lugar confortable

Cons:

La tranquilidad y buena atención

2026-05-03 • via Nuitee
A
Abel • solo_traveller • mx
9
Pros:

El trato del personal es muy bueno, las instalaciones son de 10, la alberca está muy bien.

Cons:

La hora del check in tal vez pudiera se pudiera modificar a 2 hrs antes.

2026-04-30 • via Nuitee
L
LAURA • solo_traveller • mx
8
Amabilidad y excelente ubicación
Pros:

El servicio fue excelente, el personal fue muy amable Me dieron la habitación antes y eso fue de enorme apoyo porque llegué demasiado temprano. Es un buen lugar. Solo que la comida no es muy buena. Es mejor sailr a la cafetería Andersen que desayunar ahí, le falta un bar. Muchas gracias por su hospitalidad, estuve muy a gusto.

Cons:

la comida y que no tiene bar

2026-04-27 • via Nuitee
M
Maria • solo_traveller • mx
10
Pros:

La atencion la vista

2026-04-14 • via Nuitee
G
Gabriel • family_with_children • mx
9
2026-04-05 • via Nuitee
T
Tadeo • family_with_children • mx
9
2026-04-05 • via Nuitee
W
williams • family_with_children • us
10
2026-04-04 • via Nuitee
A
Antonio • extended_group • mx
10
De lujo
Pros:

Muy limpio y ordenado

Cons:

Todo muy bien y la atención excelente

2026-04-04 • via Nuitee
A
Abigail • family_with_children • mx
8
Pros:

La ubicación

Cons:

Q la alberca no tiene área para niños

2026-04-01 • via Nuitee
S
Silvia J • couple • us
10
2026-03-29 • via Nuitee
L
Lety • extended_group • mx
10
Pros:

la tranquilidad del espacio. la buena organización y la amabilidad del personal

Cons:

todo estuvo exelente

2026-03-16 • via Nuitee
A
Axel • family_with_children • mx
10
Pros:

They're widely kind with you

2026-02-23 • via Nuitee
D
David L Woods • family_with_children • us
8
Cons:

The bed.

2026-02-23 • via Nuitee
C
CRISTIAN ABEL • family_with_children • mx
9
Pros:

el baño

Cons:

la tv muy pequeña y en el mueble

2026-01-20 • via Nuitee