Holiday Inn Express & Suites Ottawa East-Orleans by IHG

Hotels
•
Holiday Inn Express
8.6 (919 reviews)
500 Brisebois Crescent, Ottawa, Ontario , Ottawa , ca
+1 613-824-8444

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean comfortable rooms
Good breakfast options
Cons:
Cleanliness issues
Staff shortages during busy times

Categories

Cleanliness
7.59
Some reviews indicated cleanliness issues, such as not receiving the booked room and reports of not enough staff overseeing areas.
Service
9.56
Numerous mentions of friendly and helpful staff, especially Alzira, contributed to the positive sentiment regarding service.
Location
8.6
Convenient location close to major amenities and visiting areas as noted in multiple reviews.
Room Quality
8.05
Rooms were generally spacious and well-maintained, though some guests mentioned they felt outdated.
Amenities
8.58
Amenities like breakfast were praised for variety and quality, though staff shortages were noted.
Value for Money
8.64
Generally consistent with the service and cleanliness rating; guests felt it was worth what they paid.
Food and Beverage
9.09
Positively reviewed for breakfast choices and attentive cafeteria staff.
Overall Experience
8.66
Guests reported satisfactory stays overall despite some concerns over cleanliness and service availability.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:58

Property Description

Convenient Location and Modern Amenities

Holiday Inn Express & Suites Ottawa East-Orleans offers a prime location near Highway 174 and the Shenkman Arts Centre. Guests can enjoy the convenience of an indoor pool, fitness areas, and a complimentary hot buffet breakfast each morning. Free WiFi and parking add to the overall guest experience.

Comfortable Rooms with Essential Features

Each air-conditioned room features a 42-inch HDTV, coffee machine, microwave, and mini fridge. Guests can also make use of the private bathroom with a hairdryer for added convenience.

Business and Leisure Facilities

The hotel boasts a 24-hour front desk, meeting rooms, and a business centre for guests' use. With the Place D'orleans Shopping Centre nearby and downtown Ottawa just a short drive away, this hotel caters to both business and leisure travelers.

Ready to experience comfort and convenience at Holiday Inn Express & Suites Ottawa East-Orleans? Book your stay now!

Important information:

Pool now open.

Please note, the correct GPS coordinates for this hotel are 45.481032, -75.512167. Simply typing in the address to your GPS system might lead you to a different location.

Please note the upcoming renovation at our property, Holiday Inn Express Ottawa East – Orleans (YOWOR)

From March to April 2026, the hotel will close our 2nd floor for guestroom renovations. During this time, we are dedicated to providing excellent service and will take extra care to ensure our guests’ experience is not compromised.

Display dates: February 26, 2026 to April 30, 2026.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 919 reviews
Cleanliness: 7.59
Service: 9.56
Location: 8.6
Room Quality: 8.05
Amenities: 8.58
Value for Money: 8.64
Food and Beverage: 9.09
Overall Experience: 8.66
C
chafia • family_with_children • ca
8
Matelas très confortables
Pros:

Le petit déjeuner était complet et riche mes enfants ont adoré l’emplacement était proche de tout, merci

Cons:

La porte de dressing était endommagé et ne se ferme pas

2026-07-25 • via Nuitee
G
Gabriele • solo_traveller • ca
8
Very clean and very comfortable beds.
Pros:

The property is always very clean and staff are very friendly. The beds are very comfortable.

2026-07-24 • via Nuitee
2
276traceyv • Friends getaway
10
Marie was amazing!
Pros:

Great hotel and honestly Marie was amazing! Friendly & working constantly to keep the hotel running smooth and sparkly clean from the minute we arrived to the second we left! Great job!

2026-07-22 • via Tripadvisor
Y
Yves • family_with_children • ca
9
SUPER
2026-07-21 • via Nuitee
C
Christoph • family_with_children • de
9
Wir hatten einen sehr guten Aufenthalt als Familie, das Personal ist sehr freundlich, das Frühstück war sehr gut, wir ha
Pros:

Hervorragende Ausstattung, sauberes großes Zimmer, Parkplatz am Haus, Pool, sehr gutes Frühstück, freundliches Personal

2026-07-21 • via Nuitee
S
Souhila • couple • ca
10
2026-07-20 • via Nuitee
L
LU • family_with_children • ca
10
2026-07-19 • via Nuitee
A
Aurélie • family_with_children • fr
9
2026-07-18 • via Nuitee
E
Elizabeth • solo_traveller • ca
10
Pros:

Le personnel
Le déjeuner

2026-07-18 • via Nuitee
C
Carol • solo_traveller • us
10
Pros:

good

Cons:

scrambled eggs only not vegie ommlet

2026-07-18 • via Nuitee
G
Gaucher • solo_traveller • ca
8
Pros:

La propreté, le personnel présent au déjeuner, l'emplacement, les lits confortables

Cons:

Le bruit et la température intermittente de l'air climatisé. Malgré que les lits étaient tdès confortables, le bruit et la variation constante de la température ont rendu le sommeil difficile.

2026-07-18 • via Nuitee
M
Maurice • family_with_children • rw
9
2026-07-17 • via Nuitee
O
Olivier • family_with_children • ca
10
2026-07-14 • via Nuitee
L
Louisette • family_with_children • ca
7
2026-07-13 • via Nuitee
Z
Zalinorvia • solo_traveller • ca
10
Pros:

The service was great, the room was clean, the breakfast was great. The staff was respectful and friendly.

Cons:

However the tub was clogged after 1 shower. And the remote was not available until we went to request it.
The pillows were not comfortable but I did not remove points for these

2026-07-13 • via Nuitee
J
Junaid • couple • ca
10
2026-07-13 • via Nuitee
C
CRS • solo_traveller • ca
2
Pros:

Chambre de belle grandeur et confortable

Cons:

Il n on pas fait la chambre entre les 2 nuits ces le coter que je n ai pas aimé

2026-07-12 • via Nuitee
M
Massinissa • family_with_children • ca
10
Nice place for the weekend
Pros:

Breakfast was gorgeous

Cons:

Breakfast till 10:30

2026-07-12 • via Nuitee
K
kunalo108 • Friends getaway
10
One night hotel stay
Pros:

Breakfast was good it was fresh n tasty
Good service by alzira sephora and mirlene mc

2026-07-11 • via Tripadvisor
S
Shyrobokov • solo_traveller • ca
9
Pros:

Very cozy, clean and nice placed, close to center.
Breakfast good!

2026-07-11 • via Nuitee