Holiday Inn Express & Suites Ottawa East-Orleans by IHG

Hotels
•
Holiday Inn Express
8.6 (992 reviews)
500 Brisebois Crescent, Ottawa, Ontario , Ottawa , CA
+1 613-824-8444

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean comfortable rooms
Good breakfast options
Cons:
Cleanliness issues
Staff shortages during busy times

Categories

Cleanliness
7.59
Some reviews indicated cleanliness issues, such as not receiving the booked room and reports of not enough staff overseeing areas.
Service
9.56
Numerous mentions of friendly and helpful staff, especially Alzira, contributed to the positive sentiment regarding service.
Location
8.6
Convenient location close to major amenities and visiting areas as noted in multiple reviews.
Room Quality
8.05
Rooms were generally spacious and well-maintained, though some guests mentioned they felt outdated.
Amenities
8.58
Amenities like breakfast were praised for variety and quality, though staff shortages were noted.
Value for Money
8.64
Generally consistent with the service and cleanliness rating; guests felt it was worth what they paid.
Food and Beverage
9.09
Positively reviewed for breakfast choices and attentive cafeteria staff.
Overall Experience
8.66
Guests reported satisfactory stays overall despite some concerns over cleanliness and service availability.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:58

Property Description

Convenient Location and Modern Amenities

Holiday Inn Express & Suites Ottawa East-Orleans offers a prime location near Highway 174 and the Shenkman Arts Centre. Guests can enjoy the convenience of an indoor pool, fitness areas, and a complimentary hot buffet breakfast each morning. Free WiFi and parking add to the overall guest experience.

Comfortable Rooms with Essential Features

Each air-conditioned room features a 42-inch HDTV, coffee machine, microwave, and mini fridge. Guests can also make use of the private bathroom with a hairdryer for added convenience.

Business and Leisure Facilities

The hotel boasts a 24-hour front desk, meeting rooms, and a business centre for guests' use. With the Place D'orleans Shopping Centre nearby and downtown Ottawa just a short drive away, this hotel caters to both business and leisure travelers.

Ready to experience comfort and convenience at Holiday Inn Express & Suites Ottawa East-Orleans? Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: YOW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 992 reviews
Cleanliness: 7.59
Service: 9.56
Location: 8.6
Room Quality: 8.05
Amenities: 8.58
Value for Money: 8.64
Food and Beverage: 9.09
Overall Experience: 8.66
T
Tuong-Vi • family_with_children • ca
10
2026-09-19 • via Nuitee
J
Joanne • solo_traveller • ca
10
Pros:

Location fantastic very clean

2026-09-15 • via Nuitee
A
Anita • extended_group • ca
10
2026-09-13 • via Nuitee
M
Markow • solo_traveller • ca
10
Pros:

The front desk were very friendly the breakfast was excellent the room was very clean I will be coming back for a stay

Cons:

I liked everything

2026-09-13 • via Nuitee
Q
Qi • family_with_children • ca
10
2026-09-13 • via Nuitee
H
Hassan • solo_traveller • ca
9
2026-09-11 • via Nuitee
M
Mohammad • family_with_children • ca
9
Good place to stay for the family
Pros:

Good professional hard-working staff

Cons:

Sofa-bed was thin; too noisy at night until midnight - possibly there was a group tour!

2026-09-10 • via Nuitee
J
James • couple • gb
6
2026-09-09 • via Nuitee
S
Serge • couple • ca
10
Cons:

?!! Not sure. Was all good! Maybe a bar would have been better. Even a mini bar. Arrived in Labour Day Monday? Could not find an open store to buy a bottle of wine.

2026-09-09 • via Nuitee
N
Natalie • extended_group • ca
7
Pros:

Breakfast was good

Cons:

It could be a bit cleaner

2026-09-09 • via Nuitee
L
lefebvre • solo_traveller • ca
10
2026-09-09 • via Nuitee
Y
Yvette • solo_traveller • ca
9
Pros:

Beds and towels were clean. Also the rooms.

Cons:

Not enough option for restaurant.
Also the elevators could be cleaner

2026-09-08 • via Nuitee
P
Pech • solo_traveller • ca
10
2026-09-07 • via Nuitee
F
Fariel Rabina • solo_traveller • ca
3
2026-09-07 • via Nuitee
S
Scott • solo_traveller • ca
9
Good stay
Pros:

very good breakfast and dinning room!

Cons:

Not much

2026-09-07 • via Nuitee
R
Romain • solo_traveller • mf
10
Pros:

Belle et grande salle de petit dej. Le personnel sympa.
Le petit déjeuner varié.
Grand parking et facile d'accès.

2026-09-07 • via Nuitee
B
bikramjit • family_with_children • ca
7
2026-09-06 • via Nuitee
S
simou • solo_traveller • dz
8
2026-09-06 • via Nuitee
B
Baker • solo_traveller • ca
10
Pros:

Front desk ladies night & morning..

Cons:

The bees flying around the garbge lol

2026-09-06 • via Nuitee
A
Annick • family_with_children • ca
10
Excellent for me to visit family that lives in the area.
Pros:

Breakfast was great and friendly staff that kept it replenished.

2026-09-05 • via Nuitee