The Hilton Garden Inn Buffalo-Downtown

Hotels
•
Hilton Garden Inn
8.4 (785 reviews)
10 Lafayette Square , Buffalo , US
+1 716-848-1000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
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Review Highlights

Pros:
Great location
Friendly staff
Comfortable stay
Cons:
Dirty rooms
Lack of customer service
Old furniture

Categories

Cleanliness
7.43
Multiple mentions of dirty rooms and unclean areas.
Service
8.4
Mixed responses; some felt the service was lacking while others had positive experiences.
Location
9.94
Well-located for downtown attractions, generally appreciated.
Room Quality
8.39
Some rooms were noted as comfortable, but several had cleanliness issues and old furniture.
Amenities
8.42
Amenities mentioned were appreciated, but some reported poor quality.
Value for Money
7.38
Guests felt that the price did not match the quality of the hotel.
Food and Beverage
7.93
Breakfast was mentioned positively but overall experiences varied.
Overall Experience
9.3
General sentiment was positive, but with notable issues affecting opinions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 02:26

Property Description

Luxurious Amenities
The Hilton Garden Inn Buffalo-Downtown offers a perfect blend of comfort and convenience with an indoor pool, fitness centre, and free WiFi access. Each room is well-equipped with a TV, air conditioning, and satellite channels for your entertainment.

Exceptional Services
Enjoy top-notch services including an airport shuttle, a 24-hour front desk, and a bar to cater to all your needs during your stay. The hotel also provides meeting facilities and laundry services to ensure a hassle-free experience for all guests.

Convenient Location
Situated in Buffalo, The Hilton Garden Inn Buffalo-Downtown is the ideal choice for both leisure and business travelers. Book your stay now and experience the ultimate in hospitality and relaxation.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BUF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 785 reviews
Cleanliness: 7.43
Service: 8.4
Location: 9.94
Room Quality: 8.39
Amenities: 8.42
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 9.3
V
Virginio • solo_traveller • it
9
Pros:

La posizione è la colazione. Una cameriera molto gentile ci ha seguito per soddisfare le richieste di cibo senza glutine

Cons:

La chiusura della piscina

2026-09-11 • via Nuitee
S
Stevan • solo_traveller • de
8
2026-09-11 • via Nuitee
H
Helen • couple • au
10
2026-09-09 • via Nuitee
S
Shaozeng • couple • ca
8
2026-09-07 • via Nuitee
J
Joyce • family_with_children • ca
8
Great
Pros:

Variety of Breakfast shoukd be increased

2026-09-07 • via Nuitee
D
Dominique • couple • us
3
2026-09-06 • via Nuitee
M
Mariam • couple • ca
10
Pros:

Nice front disc people

Cons:

The room was dirty

2026-09-06 • via Nuitee
S
Scott • solo_traveller • us
6
Pros:

The room was nice, clean and comfortable. The hotel was definitely clean

Cons:

We payed 296 for the night and a pool was supposed to be included. When we got there there was a sign that the pool was closed for renovations. This wasn't told to be when I was purchasing the hotel. We booked that place for the pool. The breakfast was insanely expensive. 14 dollars for a buffet all that was included was cereal, and fruit. Very disappointing. No parking, staff seemed very unfriendly

2026-09-02 • via Nuitee
T
Tiffany • extended_group • us
8
2026-08-31 • via Nuitee
S
Sebastian • extended_group • pl
6
2026-08-28 • via Nuitee
L
Lorraine • solo_traveller • us
10
Pros:

Todo

2026-08-26 • via Nuitee
I
ILARIA • family_with_children • it
6
2026-08-23 • via Nuitee
T
Teresita • solo_traveller • us
9
2026-08-22 • via Nuitee
S
simone • family_with_children • de
9
Es war kurz aber schön
Pros:

Im jotell ist es sehr angenehm, leider konten wir das Frühstück nicht testen da wir einen sehr frühen Flug hatten

Cons:

Es ist unangenehm wenn man vor dem hotell parkt und rund um obdachlos liegen und einen direckt anbetteln. Abends strahlt der ort keine Sicherheit aus

2026-08-21 • via Nuitee
K
Kristen • solo_traveller • us
9
Cons:

No parking on site

2026-08-19 • via Nuitee
K
Kilgallon • family_with_children • us
8
2026-08-19 • via Nuitee
H
Heorhii • solo_traveller • us
6
Pros:

Honestly, we paid a significant amount of money for this hotel, and I can say with absolute certainty that we will not be coming back.

First of all, the first unpleasant surprise happened at check-in, when we found out that the hotel does not have its own parking, even though parking was one of the main reasons we chose this hotel in the first place (!!!). We were told to park in a public city parking lot, which we had to pay for ourselves.

What was an even bigger surprise was receiving the hotel bill and seeing that the hotel had charged us $42 for parking. My question is: what exactly was this $42 charge for if our car was parked in a public city parking lot the entire time, and we paid for that parking ourselves?

Then there was breakfast. Many reviews mention that the breakfast is good, but as someone from Europe who genuinely cares about food, I have to say that we did not enjoy it. On the first morning, I got pancakes for my child and a waffle for myself, and I simply could not eat either one. The waffle was so unappetizing that I couldn’t finish it, and we were basically left hungry. Thankfully, there was some fruit, which is what I ended up eating.

We did not leave a tip, and on the second day we noticed that the woman serving us barely interacted with us at all. On the first day, we were offered coffee and tea, which were brought to us, and we received attentive service. On the second day, nobody even came over to us.

We are perfectly capable of getting things ourselves, but the point is that we had already paid for the service, and any additional payment, including a tip, should be voluntary, not something that seems to affect the level of service you receive.

The room itself was actually fine. It was clean and tidy, and we have no complaints about the room in general. However, once again, there were additional charges that left a very bad impression.

2026-08-17 • via Nuitee
D
Dieterly • couple • us
9
2026-08-15 • via Nuitee
R
Rafael • extended_group • es
5
Hotel venido a menos
Pros:

Hotel con restos de grandeza pero venido muy a menos, antiguo y sin actualizar.

Cons:

Reservas con la opción de que el hotel tiene piscina y al hacer el chek-in te dicen que la piscina está cerrada. Muy mal. La habitación que nos dan pierde agua el inodoro, nos la cambiaron, pero pareció que nos hacían un favor. La moqueta de los pasillos sucia y vieja.

2026-08-14 • via Nuitee
C
candice • couple • ca
5
2026-08-14 • via Nuitee