The Hilton Garden Inn Buffalo-Downtown

Hotels
•
Hilton Garden Inn
8.4 (766 reviews)
10 Lafayette Square , Buffalo , us
+1 716-848-1000

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable stay
Cons:
Dirty rooms
Lack of customer service
Old furniture

Categories

Cleanliness
7.43
Multiple mentions of dirty rooms and unclean areas.
Service
8.4
Mixed responses; some felt the service was lacking while others had positive experiences.
Location
9.94
Well-located for downtown attractions, generally appreciated.
Room Quality
8.39
Some rooms were noted as comfortable, but several had cleanliness issues and old furniture.
Amenities
8.42
Amenities mentioned were appreciated, but some reported poor quality.
Value for Money
7.38
Guests felt that the price did not match the quality of the hotel.
Food and Beverage
7.93
Breakfast was mentioned positively but overall experiences varied.
Overall Experience
9.3
General sentiment was positive, but with notable issues affecting opinions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 02:26

Property Description

Luxurious Amenities
The Hilton Garden Inn Buffalo-Downtown offers a perfect blend of comfort and convenience with an indoor pool, fitness centre, and free WiFi access. Each room is well-equipped with a TV, air conditioning, and satellite channels for your entertainment.

Exceptional Services
Enjoy top-notch services including an airport shuttle, a 24-hour front desk, and a bar to cater to all your needs during your stay. The hotel also provides meeting facilities and laundry services to ensure a hassle-free experience for all guests.

Convenient Location
Situated in Buffalo, The Hilton Garden Inn Buffalo-Downtown is the ideal choice for both leisure and business travelers. Book your stay now and experience the ultimate in hospitality and relaxation.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs USD 18 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 766 reviews
Cleanliness: 7.43
Service: 8.4
Location: 9.94
Room Quality: 8.39
Amenities: 8.42
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 9.3
H
Hannah • family_with_children • us
9
Roomy and comfortable but smelly.
Pros:

Location. Big room!

Cons:

No parking. Kinda smelly (our room smelled like weed)

2026-07-24 • via Nuitee
M
Miller • solo_traveller • ca
9
2026-07-23 • via Nuitee
M
marina • solo_traveller • lt
9
2026-07-22 • via Nuitee
K
Kimberly • solo_traveller • us
5
2026-07-19 • via Nuitee
L
Loree • couple • us
9
Clean and friendly staff.
Pros:

Staff was friendly and helpful.

2026-07-18 • via Nuitee
J
Joel • couple • us
7
2026-07-16 • via Nuitee
B
Bismaths • solo_traveller • ca
8
2026-07-12 • via Nuitee
C
Carrie • family_with_children • us
10
2026-07-06 • via Nuitee
A
Andrew • extended_group • us
5
Cons:

No parking!

2026-07-06 • via Nuitee
M
Mytch • couple • ca
2
When I checked in I told the front desk staff that I had pets and I wasn’t informed of any pet fee etc so I assumed ther
Pros:

Cleanliness

Cons:

The check in and check out front desk staff. See below.

2026-07-06 • via Nuitee
J
Joel • couple • us
9
2026-07-06 • via Nuitee
S
Stig • solo_traveller • dk
7
2026-07-03 • via Nuitee
J
Johanna • solo_traveller • us
7
Convenient, comfortable downtown stay
Pros:

Exceptionally helpful and welcoming staff.

Cons:

Rooms and bathrooms are a little dark and dated.

2026-07-02 • via Nuitee
M
Manjunath • family_with_children • us
2
Pros:

For the price I paid it wasn’t worth

2026-07-02 • via Nuitee
J
Jeffrey • solo_traveller • au
8
2026-06-27 • via Nuitee
C
Crystal • solo_traveller • us
8
2026-06-24 • via Nuitee
M
Marco • extended_group • de
5
2026-06-23 • via Nuitee
K
KHIN • solo_traveller • us
10
2026-06-23 • via Nuitee
J
Judy • couple • us
10
From the moment you check in to the moment you check out, everything is 10 out of 10
Pros:

I loved the property. It was very clean.

Cons:

N/a

2026-06-22 • via Nuitee
W
Willem • couple • nl
8
Prima hotel
Pros:

Alles zag er keurig netjes uit en vriendelijk personeel.

2026-06-14 • via Nuitee