Neighbourgood Newlands

Hotels
8 (1677 reviews)
10 Hemlock Street , Cape Town , za

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Central, safe location
Friendly and welcoming staff (generally)
Clean rooms and bathrooms
Good value for money
Easy parking / convenient for work travel
Comfortable, uncomplicated vibe
Cons:
Noise from adjoining rooms, roof or outside building work
Fitness centre / restaurant closures unannounced
Lousy or limited coffee/menu at breakfast
Room wear-and-tear (damage, cigarette debris on balcony)
Isolated severe service/security incident
Small in-room work surfaces and some faulty items (kettle, pillows)

Categories

Cleanliness
8.5
Rooms and bathrooms are repeatedly praised as clean and well kept; isolated issues such as balcony cigarette debris and some wear-and-tear were reported.
Service
7.5
Staff are frequently described as friendly and welcoming, and check-in is seamless for many, but there are serious service failures reported (notably a confrontational security incident and poor handling of closed amenities).
Location
9
Multiple guests call the location central, safe and the best in Cape Town — a consistently strong point despite occasional external noise from building work or roof areas.
Room Quality
7.5
Rooms are generally comfortable and clean, but issues noted include small work surfaces, thin interleading walls (noise), visible wear and tear, balcony litter and a cracked kettle; pillows replacement was also requested.
Amenities
7
Mixed reports: parking and coffee praised by some, but key amenities (fitness centre, restaurant) were closed at times without prior notice and in-room kettle was faulty for at least one guest.
Value for Money
8.5
Several guests explicitly state this is great value for money and good value given the location and cleanliness.
Food and Beverage
7.5
Breakfast is described as fresh and healthy by some, but others complained of lousy coffee, a limited menu and lack of preferred dinner options (e.g., ribs/steaks).
Overall Experience
8.5
Overall positive with many repeat guests and recommendations, though the stay for some was marred by amenity closures, noise and at least one severe, humiliating staff/security incident.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 06:00

Property Description

Luxurious Accommodation and Amenities
Experience modern rooms with private bathrooms, flat-screen TVs, and balconies available in select rooms. Enjoy a delicious breakfast with various options and dine at the on-site restaurant offering local cuisine.

Convenient Facilities
Benefit from a fitness centre, shared kitchen, concierge service, and luggage storage. Free private parking, a shared lounge, and a terrace are also available during your stay.

Multilingual Staff and Nearby Attractions
Our receptionists speak Afrikaans, English, French, and Irish to assist you better. Explore nearby attractions like Kirstenbosch National Botanical Garden and CTICC easily from our prime location.

To book your perfect stay at Neighbourgood Newlands, reserve now and experience excellence in hospitality.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CPT

Location

Guest Reviews

8
Based on 1677 reviews
Cleanliness: 8.5
Service: 7.5
Location: 9
Room Quality: 7.5
Amenities: 7
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 8.5
S
Sanra • solo_traveller • za
10
Pros:

Parking was included. Reception staff very friendly

2026-08-21 • via Nuitee
M
Mfocwa • solo_traveller • za
10
Value for money, safe, cooworking area could be less loud
2026-08-20 • via Nuitee
D
Dale Hermanson • solo_traveller • za
10
2026-08-18 • via Nuitee
S
Sabeehah • solo_traveller • za
9
Would stay here again!
Pros:

Tastefully decorated, amazing location.

Cons:

There was a bit of dust by the big lamp, I found it when I was switching the lamp off. Also the white walls near the room entrance were a bit dirty.

2026-08-16 • via Nuitee
L
Lesley-Anne • solo_traveller • za
10
Pros:

Very welcoming place to stay. Location is excellent and staff are fantastic. Perfect for couple of nights. Lovely restaurant and great coffee! Will be back.

2026-08-15 • via Nuitee
J
Jayo147 • solo_traveller • za
10
2026-08-13 • via Nuitee
U
Ursula • solo_traveller • za
10
2026-08-13 • via Nuitee
P
Phillip • solo_traveller • za
7
2026-08-12 • via Nuitee
R
Rania • couple • za
10
2026-08-12 • via Nuitee
C
Charlene 🇿🇦 • solo_traveller • za
8
2026-08-12 • via Nuitee
I
Irvin Bradley Wayne • family_with_children • za
10
Fantastic!
Pros:

The place was clean. Staff was good and nothing was too much

Cons:

I i cant say

2026-08-12 • via Nuitee
M
Melissa • couple • za
8
Love it for the most part
Pros:

Location was close to SACAP where I needed to be all week

Cons:

Our cleaning of the room daily was average.

2026-08-11 • via Nuitee
H
Hadebe • solo_traveller • za
10
Pros:

Everything!!

Cons:

None!

2026-08-10 • via Nuitee
G
Giovanni • solo_traveller • za
9
First time, not the last
Pros:

Quick check-in, confortable bed, very good shower

Cons:

Having been here in winter, I found the room a bit cold and I was enable to heat it, despite the air conditioning which evedently doesn't work well. Anyway, there was a good duvet 👍

2026-08-10 • via Nuitee
D
Deidre • solo_traveller • za
5
2026-08-09 • via Nuitee
M
Marilize • solo_traveller • za
6
2026-08-09 • via Nuitee
H
Harold • solo_traveller • za
8
2026-08-09 • via Nuitee
N
Nicholas • solo_traveller • za
8
Pros:

Staff are always friendly and welcoming. Rooms are nice and clean

2026-08-08 • via Nuitee
M
Makhosazana • solo_traveller • za
5
Pros:

Loved the area

Cons:

For me it didnt serve the purpose of my stay. I was there specifically for exams and the table inside the room was so small it didnt serve the purpose and during the day there were people working outside on the side of building which disturbed me. I needed a quiet place and less distractions and I didn't get that.

2026-08-08 • via Nuitee
M
Mohamed • solo_traveller • za
7
Pros:

Location

Cons:

Lousy coffee at breakfast. And hardly a menu to talk about. On the last evening a security guard knocked on my room door at dinner time and refused to leave. Asking me to accompany him to reception.

This hotel bears the notoriety of the worst, humiliating experience I have ever borne in 35 years of global travel. Shameful, unprofessional and unbecoming behaviour. Not sure how staff are trained at Neighbourgood to behave in such a manner.

2026-08-05 • via Nuitee