Alp Hotel Masella

Hotels
7.9 (92 reviews)
Av. Pie de Pistas S/N , Masella , ES

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Excellent location (close to ski slopes)
Friendly, helpful staff
Well-maintained swimming pool
Clean/common areas noted by some guests
Good food reported by some visitors
Cons:
Rooms old / need renovation
Thin walls / noise between rooms
Stained/poorly changed sheets reported
Small beds
Sauna broken or non-functional
Poor dinner buffet / bad coffee

Categories

Cleanliness
6.8
Mixed mentions: some guests praised cleanliness and pool area, but at least one report of stained sheets and visibly unclean carpet indicates inconsistent housekeeping.
Service
9.4
Consistently praised: multiple reviews highlight friendly, helpful staff from reception to bar and room service; several reviewers explicitly call out excellent service.
Location
9.8
Very strong: repeatedly noted as 'very well situated' and close to ski slopes — one of the hotel's main strengths across reviews.
Room Quality
6
Multiple complaints: rooms described as old, in need of renovation, small beds, thin walls (noise issues), worn carpets and cracked balcony walls — overall outdated condition.
Amenities
7.4
Mixed: pool is well maintained and appreciated, but some amenities failed (sauna not working), and some rooms lack basic items (no kettle); overall uneven offering.
Value for Money
7.2
Perceived as a budget/no-frills option: several guests note the hotel is cheap and reasonable for the price, though many feel it needs investment to match expectations.
Food and Beverage
7
Mixed to slightly negative: some praise the food, while others criticize the dinner buffet and coffee; dining atmosphere also mentioned as occasionally hostile.
Overall Experience
9.6
Overall positive due to excellent staff and prime location despite dated rooms and some cleanliness/amenity issues — many guests would value the stay for location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:45

Property Description

Mountain Retreat with Spa Facilities
Located at the foot of Masella ski slopes, Alp Hotel Masella offers a serene escape surrounded by forests. Enjoy free Wi-Fi, mountain views, and rejuvenating spa facilities during your stay.

Family-Friendly Activities
With a free mini-club for children, ski storage, and ski hire, the hotel caters to families looking for a fun-filled vacation. Adults can also partake in various activities like hiking, mountain biking, rafting, horse riding, and hot-air ballooning.

Delicious Dining and Convenient Access
Indulge in a variety of culinary delights at the large buffet restaurant serving breakfast, lunch, and dinner. Whether you're visiting in winter for skiing or in summer for outdoor adventures, Alp Hotel Masella provides easy access to the slopes and nearby attractions. Book now to experience the perfect blend of relaxation and excitement.

Important information:

Please note that from Sunday to Thursday during the school year, school groups may use the hotel. Guests may experience light disturbances.

When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that guests aged 13 or older are considered adults.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRO

Location

Guest Reviews

7.9
Based on 92 reviews
Cleanliness: 6.8
Service: 9.4
Location: 9.8
Room Quality: 6
Amenities: 7.4
Value for Money: 7.2
Food and Beverage: 7
Overall Experience: 9.6
S
Sonia • solo_traveller • es
10
Pros:

La ubicación, la tranquilidad y las geniales desde nuestro balcon

Cons:

El desayuno es muy básico y hay poca variedad

2026-08-27 • via Nuitee
U
URBIZTONDO • couple • es
3
Pros:

Ubicación

Cons:

La TV no funionaba bien era imposible mantener un canal.
El hotel en general parecía viejo.

2026-08-26 • via Nuitee
V
Virginiaa696 • solo_traveller • es
8
Esta bien aunque necesita alguna mejora.
Pros:

Nos gusto mucho el trato en recepción, las dos chicas super simpáticas y agradables.
La habitación muy limpia.
Y la ubicación perfecta.

Cons:

No nos gusto la ubicación donde esta situado el gimnasio, que tienes que pisar la piscina interior... No es práctico.
La habitación no tenia xampú, aunque si dispensador de gel.
La habitación no tiene neverita para guardar el agua fresquita por ejemplo y las paredes son tan delgadas que se escuchan las conversaciones de la habitación de al lado.

2026-08-25 • via Nuitee
N
Nuria • couple • es
8
2026-08-24 • via Nuitee
M
Martinez Munné • solo_traveller • es
10
Pros:

El personal, encantado. La Mónica la recepcionista es fantástica, atenta, resolutiva, empàtica Bona persona. Molt agradable. L'entorn del hotel, tranquil i a prop de diversos pobles. El personal d'animació i el personal del restaurant també un 10. Molt agradables i atents a totes les necessitats.

2026-08-21 • via Nuitee
R
Raquel • family_with_children • es
7
2026-08-21 • via Nuitee
J
Jose Maria • couple • es
5
Medio - bajo
Pros:

La ubicación

Cons:

Desayuno

2026-08-20 • via Nuitee
S
Shaw • solo_traveller • br
7
Ótima localização, porém fui infeliz na escolha do período.
Pros:

Ótima localização, na frente da pista de esqui.

Cons:

Problema que as pistas de iniciantes não estavam abertas, já não havia mais neve, acho que o hotel poderia ter dado essa informação, paguei duas diárias em vão, pois fui embora no mesmo dia :(

2026-07-05 • via Nuitee
R
Ruiz • solo_traveller • es
7
2026-06-13 • via Nuitee
M
Marion • couple • fr
2
Pros:

Très hostile

Cons:

Tout

2026-05-20 • via Nuitee
C
CAMILA • family_with_children • es
5
Pros:

A localização.

Cons:

Sauna não funcionava, quartos mais velhos, porém ducha boa e cama boa

2026-04-26 • via Nuitee
F
Flores • family_with_children • es
8
Bien: personal amable, ubicación, piscina, limpieza Mejorar: reformas, no es barato y se ve antiguo.
Pros:

Que estaba limpio, el personal, la piscina y la ubicación.

Cons:

Q las habitaciones necesitan renovar.. están muy antiguas.

2026-04-09 • via Nuitee
M
MONTSE • family_with_children • es
8
2026-04-06 • via Nuitee
S
Sen • family_with_children • es
10
2026-03-22 • via Nuitee
R
RAUL • family_with_children • es
6
Pros:

La cercanía a las pistas de esqui

Cons:

Se escuchaba mucho ruido entre habitaciónes y en la primera planta encima de bufet mucho ruido también

2026-03-13 • via Nuitee
C
Clara • family_with_children • es
7
2026-03-12 • via Nuitee
J
Jesús • family_with_children • es
8
Cons:

Las camas son pequeñas

2026-02-23 • via Nuitee
A
ALEXANDRE • family_with_children • es
2
Excelente servicio, falta invertir en las habitaciones!
Pros:

El hotel está bien ubicado y el personal es excelente

Cons:

El hotel es barato, por lo que tampoco se puede pedir lo que no pagamos, está claro pero en general se vé bastante machacado, se entiende por volumen de gente pero pequeños cambios hacen la diferencia. La moqueta de la habitacion se ve antigua, las sábanas estaban sucias (habia restos de algo) - se veían cambiadas pero se veían restos de algo o igual habian tocado el suelo en el momento de cambiarlas.
Las paredes son de papel, se oye todo. La pared del balcon estaba agrietada (HAB 314) - las toallas no, olian bien. En fin, si se puede invertir un poco yo creo que ustedes podrían rentabilizarlo rápidamente.

2026-02-23 • via Nuitee
M
marta • family_with_children • es
5
Pros:

Hotel muy bien situado, pero le falta una reforma urgente. Muy viejo todo

Cons:

Muy sencillo

2026-02-23 • via Nuitee
A
A K • family_with_children • de
7
A no-frill Hotel with nice view.
Pros:

The hotel staff is very friendly and supportive, right from reception to room service to bar/restaurants. The swimming pool is well-maintained. Food is also good.

Cons:

This is basically a no-frill hotel. Do not expect a water kettle or other common amenities.

2026-02-22 • via Nuitee