Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Outstanding staff service
Spacious and clean rooms
Cons:
Issues with cleanliness
Limited buffet variety

Categories

Cleanliness
7.73
Generally clean but noted issues with the toilet and missed items in the room.
Service
8.9
Outstanding service highlighted by multiple staff members, especially Maryjane.
Location
8.44
Location is good, though mentioned as a bit far from town.
Room Quality
7.89
Rooms are spacious and clean, with some missed amenities.
Amenities
8.12
Standard amenities, but room for improvement in variety of buffet options.
Value for Money
7.88
Good overall value, but suggestions for improvement in room features.
Food and Beverage
8.23
Standard food quality, with requests for increased variety at buffets.
Overall Experience
8.4
Very enjoyable stay, looking forward to returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:02

Property Description

Luxurious Accommodation
PrideInn Azure Hotel Nairobi Westlands offers elegantly decorated rooms with modern amenities, including a fireplace, flat-screen TV, and minibar. Relax in style and comfort during your stay.

Dining and Entertainment
Indulge in a culinary journey at the à la carte and buffet restaurant, offering a variety of delicious dishes. Unwind with a drink at the bar or socialize in the shared lounge. Enjoy a memorable dining experience without leaving the hotel premises.

Convenient Location
Situated just 4.5 km from Nairobi's central business district, and in close proximity to shopping centers and the airport, PrideInn Azure Hotel Nairobi Westlands provides easy access to key destinations. Experience convenience and luxury at its best.

Experience luxury, convenience, and top-notch service at PrideInn Azure Hotel Nairobi Westlands. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Location

Guest Reviews

8.2
Based on 701 reviews
Cleanliness: 7.73
Service: 8.9
Location: 8.44
Room Quality: 7.89
Amenities: 8.12
Value for Money: 7.88
Food and Beverage: 8.23
Overall Experience: 8.4
F
Francoise • solo_traveller • cm
9
2026-10-30 • via Nuitee
K
Kakooza • couple • ca
7
My stay was so good.staffattwnded to me all time since Iwas sick Only that they had no hot water yet Ineeded it to sho
Pros:

I mean staff is nice

Cons:

There wasn’t hot water. It wasn’t working at all.

2026-10-28 • via Nuitee
S
Sud • solo_traveller • be
10
2026-10-28 • via Nuitee
D
dany • extended_group • fr
1
Inadmissible : un chantier ouvert au public !
Cons:

Nous revenons extrêmement déçus de notre séjour au PrideInn Azure Hotel Nairobi. C’est tout simplement une honte de continuer à accueillir des clients et de louer des chambres dans de telles conditions, d'autant plus pour un établissement qui pratique des tarifs assez onéreux.

Dès l'arrivée, le décor est planté : l’hôtel est en plein chantier. La façade est éventrée, des échafaudages sont dressés un peu partout, et des tas de gravats s'accumulent jusque devant la piscine. Dans les couloirs, la poussière est omniprésente et plusieurs chambres laissées entrouvertes servent de dépotoir à gravats.

Pour couronner le tout :

Chambre : Très vieillissante, mobilier abîmé, moquette sale et défraîchie.
Restaurant et parties communes : Le mobilier de la salle de restaurant est dans le même état d'usure avancée (tables et chaises fatiguées). Le cadre est déplorable. C'est dommage, car le petit-déjeuner en lui-même était pourtant très bon.

Accueil et mesquinerie commerciale : C'est le seul hôtel de tout notre voyage au Kenya où les boissons chaudes à l'accueil sont payantes (comptez 400 KES pour un simple chocolat chaud !).

Cet hôtel a un besoin urgent d'être rénové de fond en comble et aurait dû être intégralement fermé pendant les travaux au lieu de faire subir ce cauchemar à ses clients payants. Passez votre chemin !

2026-10-26 • via Nuitee
S
Sodiq • solo_traveller • ng
5
Pros:

I liked the breakfast options and the room sizes.

Cons:

The elevator takes a while before it comes and it sounds like construction is going on.

2026-10-23 • via Nuitee
D
David • couple • ke
10
2026-10-22 • via Nuitee
H
Henk de B • family_with_children • nl
7
2026-10-18 • via Nuitee
G
Georgia • family_with_children • gb
6
2026-10-18 • via Nuitee
F
Francoise • family_with_children • cm
9
2026-10-14 • via Nuitee
L
Linda odula • family_with_children • ke
8
Pros:

The location, comfort and cleanliness

Cons:

The lift waiting time is too long, since its only one

2026-10-13 • via Nuitee
S
Sofía • couple • es
5
2026-10-12 • via Nuitee
B
Bonface • solo_traveller • ke
10
2026-10-08 • via Nuitee
C
Carsten • couple • de
7
Schönes Hotel in guter Lage
Pros:

Frühstück war sehr gut und vielfältig , Mitarbeiter sehr freundlich!

2026-10-07 • via Nuitee
F
Farah • couple • eg
6
Overall good safe stay - I would recommend it!
Pros:

Welcome & check in
we were greeted with warm towels and welcome drink. We were seated until check in is done, I think it took about 5-8 mins. Hotel personnel explained everything and were polite. Room was tidy and ready for move in.

Location is great, very safe, windows have a good view especially in the higher floors. AC worked really well.

Very big and comfortable bed

Cons:

Room
The water didn’t work, we called the receptionist, and it was fixed within 45 -60mins to be far but the water didn’t have the cleanest smell during our entire stay, maybe because of a clog.

Also they give you one key, and u need it to access the elevator to go anywhere so it doesn’t make sense to give 2 people 1 card.

Escalator took so much time to come and sometimes skipped the floor even though its marked from before.

There was also a staff room/storage on my floor the door was always open there was electricity cords everywhere it looked very creepy. It shouldn’t be open/should anyone see it, especially if there are kids…it could be dangerous

2026-09-17 • via Nuitee
A
Adenike • couple • gb
1
Very Bad
Pros:

⭐️ 1 Star — Extremely Disappointing Experience

Honestly, this hotel was a huge disappointment and nowhere near the standard I expected. The property is poorly maintained and appears to have been neglected for some time.

The elevator is constantly breaking down, which is extremely inconvenient for guests. On top of that, there seems to be construction or maintenance work going on every single day. The constant banging and drilling are unbearable and completely ruin any chance of having a peaceful stay.

The smell throughout the building is absolutely horrible. It is difficult to understand how guests are expected to stay comfortably in an environment with such persistent unpleasant odours.

The condition of the rooms is even more concerning. The walls are swollen and visibly covered with mould. This is completely unacceptable for hotel accommodation and raises serious concerns about hygiene and the general condition of the property.

Unfortunately, the staff service was also disappointing. Some members of staff clearly need better training, as the level of professionalism and customer service was inconsistent.

Overall, this hotel desperately needs proper management, maintenance and investment. The combination of mouldy rooms, terrible smells, constant construction noise, a repeatedly faulty elevator and poorly trained staff made the stay extremely unpleasant.

For what guests are paying, this standard is simply unacceptable. I would not recommend this hotel and would certainly not stay here again unless there are significant improvements.

Management really needs to take these complaints seriously. Guests deserve much better.

Cons:

Maintenance and health and safety is the issue

2026-09-15 • via Nuitee
S
Saidu • extended_group • ng
8
Pros:

Fantastic! Serene environment

Cons:

Water in the bathroom is not hot enough and the weather is cold.

2026-09-15 • via Nuitee
M
mutua • solo_traveller • ke
10
Pros:

The room was great

2026-09-12 • via Nuitee
C
Claudia • couple • gb
10
2026-09-12 • via Nuitee
P
Prieto Cano • solo_traveller • es
5
Pros:

La ubicacion y limpieza

Cons:

La ducha estropeada, en vez de ducha en rociador parecía la cascada del niagara, las tarjetas de entrada a la habitacion no funcionaban correctamente, ni encencía la luz de la habitación y tubimos que bajar 3 veces hasta que por fin funciono.

He de decir que pasamos otra noche anteriormente a esta y todo iba perfecto, además había albornoces, cosa que en la 2a ocasión tampoco estaban siendo habitaciones de la misma categoria.

2026-09-12 • via Nuitee
C
Coenraad Kleinhans • solo_traveller • za
9
Pros:

Spacious rooms and friendly staff

Cons:

One lift was not working causing long delays to get to the lobby or breakfast

2026-09-11 • via Nuitee