JEN Singapore Orchardgateway by Shangri-La

Hotels
•
JEN by Shangri-La
8.7 (8818 reviews)
277 Orchard Road #10-01 , Singapore , sg
+6567088888

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Too expensive
Dated bathroom design

Categories

Cleanliness
8.16
Rooms were spacious and clean; however, some comments on room quality indicate dated designs.
Service
9.13
Staff provided excellent service, including special touches for guests celebrating anniversaries.
Location
9.17
Fantastic location with easy access to MRT and proximity to shopping and attractions.
Room Quality
8.12
Rooms are comfortable and soundproofed; some guests mentioned average room conditions.
Amenities
8.65
Great amenities including a rooftop pool and varied breakfast, but some comments suggest areas for improvement.
Value for Money
8.61
Perceived as a bit expensive but overall offers a good experience for its price point.
Food and Beverage
8.66
Breakfast praised for variety and quality, though some specific preferences were noted.
Overall Experience
9.13
Overall positive experience with memorable highlights and excellent staff interaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:24

Property Description

Panoramic City Views
Enjoy breathtaking vistas of the city skyline from our rooftop space and infinity-edged pool.

Convenient Location
Located in the heart of Orchard Road, with easy access to public transport and nearby shopping and entertainment areas.

Modern Amenities
With free WiFi, fully air-conditioned rooms, and a fitness centre, we ensure a comfortable stay for all guests.

To book your stay at JEN Singapore Orchardgateway by Shangri-La and experience the best of Singapore, visit our website now!

Important information:

Please note that the swimming pool's operating hours are from 06:00 to 23:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for S$ 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 8818 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 9.13
L
Louise • solo_traveller • au
9
Accomplished, well appointed hotel. Close to shops/trains with great city views.
Pros:

Room was comfortable, access to Club was great for drinks during the day and a good range of canapes and drinks early evening. Was good value for the 'extra'. Location is close to large shopping malls, and transport. Nice roof top pool with views over the city. Breakfast was excellent with a huge choice and large enough to avoid queues while I was there (but I did go down early). It was a great stopover location hotel. Easy access to the trains for sightseeing.

Cons:

Thought the pool side bar was quite expensive for what it was, but probably standard for the area.

2026-07-04 • via Nuitee
J
Jane • extended_group • gb
7
Lovely hotel in great location
Pros:

Lovely rooftop pool and bar with great views across to the Marina Bay hotel. Great location right by the MRT too

2026-07-03 • via Nuitee
C
ceri • couple • au
8
A nice central place to stay and explore the city
Pros:

Location was great!

2026-07-03 • via Nuitee
C
Cristina • family_with_children • fr
10
Execeptional
Pros:

The hotel was amazing, the breakfast was good, the stuff was exceptional. A special thanks you to Yin Yin that made us feel amazing and our kid. It was our anniversary and Yin Yin made us such a beautiful surprise and we feel so grateful for this. Thanks you again and I can’t wait to come back next time.

Cons:

All was amazing

2026-07-03 • via Nuitee
N
Ninka • couple • au
10
2026-07-03 • via Nuitee
H
HERMAN • family_with_children • id
8
Pros:

Clean and great location

2026-07-03 • via Nuitee
C
Christian • family_with_children • gi
10
2026-07-03 • via Nuitee
A
Anna • family_with_children • se
8
2026-07-02 • via Nuitee
M
Mamoun • solo_traveller • fr
9
Pros:

Quasiment tout

Cons:

Pas d espace fumeur dans l hotel. Qualité de la cuisine du room service moyenne

2026-07-02 • via Nuitee
T
Tanja • couple • at
10
2026-07-02 • via Nuitee
S
Sascha • couple • au
6
Good location basic hotel big chain
Pros:

Location

Cons:

Pillows
Limited food inroom
Average breakfast
Its a kid hotel they were everywhere

2026-07-01 • via Nuitee
D
Dimitrios • couple • gr
10
Pros:

Location, ambience, roof top pool, friendliness and professionalism of the staff

Cons:

Nothing

2026-07-01 • via Nuitee
S
Shane • couple • au
10
2026-07-01 • via Nuitee
G
Ganzorig • family_with_children • mn
10
Breakfast is not bad, but not good :)
2026-07-01 • via Nuitee
R
Röttger • solo_traveller • de
8
2026-07-01 • via Nuitee
F
Fernandino • extended_group • ph
10
A great place to stay in when in Singapore
Pros:

Location is perfect. Near malls and metro

Cons:

None

2026-07-01 • via Nuitee
S
Sandra • extended_group • nl
9
Perfectly situated in the city center to explore Singapore and relax
Pros:

For us, the hotel is perfectly situated to explore the city and offers a calm oasis in the middle of town to escape the hassle. Very friendly and helpful team to ensure we had a wonderful stay. We especially liked the rooftop pool & bar.

Cons:

Bathrooms could benefit from some refurbishment - the shower in the bathtub is difficult and slippery to use.

2026-07-01 • via Nuitee
D
Daniela • family_with_children • au
10
Thanks for a great first time stay!
Pros:

Roof top pool was extraordinary!

Cons:

Nothing

2026-06-30 • via Nuitee
M
Michael • couple • gb
10
Lovely and relaxing stop in the heart of Singapore
Pros:

Great location, fantastic pool

2026-06-30 • via Nuitee
C
Chia Hung • family_with_children • tw
9
2026-06-30 • via Nuitee