JEN Singapore Orchardgateway by Shangri-La

Hotels
•
JEN by Shangri-La
8.7 (8687 reviews)
277 Orchard Road #10-01 , Singapore , sg

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Too expensive
Dated bathroom design

Categories

Cleanliness
8.16
Rooms were spacious and clean; however, some comments on room quality indicate dated designs.
Service
9.13
Staff provided excellent service, including special touches for guests celebrating anniversaries.
Location
9.17
Fantastic location with easy access to MRT and proximity to shopping and attractions.
Room Quality
8.12
Rooms are comfortable and soundproofed; some guests mentioned average room conditions.
Amenities
8.65
Great amenities including a rooftop pool and varied breakfast, but some comments suggest areas for improvement.
Value for Money
8.61
Perceived as a bit expensive but overall offers a good experience for its price point.
Food and Beverage
8.66
Breakfast praised for variety and quality, though some specific preferences were noted.
Overall Experience
9.13
Overall positive experience with memorable highlights and excellent staff interaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:24

Property Description

Panoramic City Views
Enjoy breathtaking vistas of the city skyline from our rooftop space and infinity-edged pool.

Convenient Location
Located in the heart of Orchard Road, with easy access to public transport and nearby shopping and entertainment areas.

Modern Amenities
With free WiFi, fully air-conditioned rooms, and a fitness centre, we ensure a comfortable stay for all guests.

To book your stay at JEN Singapore Orchardgateway by Shangri-La and experience the best of Singapore, visit our website now!

Important information:

Please note that the swimming pool's operating hours are from 06:00 to 23:00.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for S$ 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 8687 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 9.13
A
Atie • solo_traveller • gb
9
Pros:

The pool, the staff ( reception and cleaning staff) are friendly and helpful

2026-05-23 • via Nuitee
L
Lizmari • solo_traveller • se
7
Potential för riktigt bra hotellvistelse
Pros:

Bra läge och trevligt hotell,

Cons:

... inte så lösningsfokuserade vid problem...
Lite dåliga öppettider för poolhäng.

2026-05-23 • via Nuitee
B
Bonvini • solo_traveller • id
9
2026-05-23 • via Nuitee
A
Atul • solo_traveller • ae
8
Good value for money for short stays.
Pros:

Very good breakfast. Great housekeeping staff.

Cons:

Entrance. I arrived at midnight and was very difficult to get in.

2026-05-23 • via Nuitee
W
Willis • couple • gb
10
Great 3 night break
Pros:

Our room was at the end of the corridor with great views across the city.

Cons:

Nothing to change

2026-05-22 • via Nuitee
A
Alexandra • couple • at
10
Tolles Hotel mit schönem Pool am Dach
Pros:

Super Lage in Singapur ! Mit dem Bus oder der Metro ist man gleich überall- in Fußnähe sind div Restaurants- und eine riesige Mall ist gleich beim Hotel !
Super Pool mit top Aussicht und einer guten Bar ! Das Frühstück ist toll - sehr umfangreich-

Cons:

Nichts

2026-05-22 • via Nuitee
A
ADAM • family_with_children • pl
10
2026-05-22 • via Nuitee
A
Alison G. • solo_traveller • au
10
2026-05-21 • via Nuitee
H
HANANE • couple • be
8
2026-05-21 • via Nuitee
D
Daman • solo_traveller • au
10
2026-05-20 • via Nuitee
M
Mark • couple • gb
10
2026-05-20 • via Nuitee
M
Masako • extended_group • jp
9
とても快適でこちらに決めてよかったです
Pros:

ロケーションが最高でした。中心地にあるわりに静かで 駅直結なので観光のあいまに部屋にもどり休憩してまた出かけられ身体も楽でした。　洗面所に備え付けの浄水器がありよかったです。４泊しましたがとても快適でした。期間中友人の誕生日がありフロントにいったらマカロンと可愛いケーキを冷蔵庫にいれてくださりうれしかったです。また次回もこちらにします。プールからの眺めも最高でした。

Cons:

トイレ、洗面所とベッドルームの仕切りがもう少しあるといいなと思います。わりとオープンなスタイルです。

2026-05-20 • via Nuitee
A
Alona • couple • cz
10
Pros:

Umístění, střešní bazén

2026-05-20 • via Nuitee
N
Nausica • family_with_children • au
9
The staff, breakfast and swimming pool were incredible. Overall great place to stay!
Pros:

The swimming pool is incredible.

Cons:

Pick up near a big shopping mall makes it busy and stressful when carrying a baby and many bags.

2026-05-19 • via Nuitee
D
David • couple • ca
8
Pros:

Breakfast buffet was very good

Cons:

Choice of music and volume too loud in the club lounge

2026-05-19 • via Nuitee
J
Julie • couple • gb
9
Mind blowing culture
Pros:

Very central to attractions

Cons:

The lift air conditioner

2026-05-19 • via Nuitee
K
Kagerer • couple • at
8
2026-05-19 • via Nuitee
N
Nicole • couple • au
10
Highly recommend
Pros:

Excellent staff, well located, generous breakfast, wonderful roof top pool with a view.

2026-05-18 • via Nuitee
V
Verena • couple • at
10
Pros:

Sehr sauberes Hotel super Lage, Zimmer Top, Frühstück riesig und lecker

2026-05-18 • via Nuitee
M
Michael • couple • be
10
2026-05-18 • via Nuitee