JEN Singapore Orchardgateway by Shangri-La

Hotels
•
Shangri-La Group
8.7 (9100 reviews)
277 Orchard Road #10-01 , Singapore , SG
+65 6708 8888

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Too expensive
Dated bathroom design

Categories

Cleanliness
8.16
Rooms were spacious and clean; however, some comments on room quality indicate dated designs.
Service
9.13
Staff provided excellent service, including special touches for guests celebrating anniversaries.
Location
9.17
Fantastic location with easy access to MRT and proximity to shopping and attractions.
Room Quality
8.12
Rooms are comfortable and soundproofed; some guests mentioned average room conditions.
Amenities
8.65
Great amenities including a rooftop pool and varied breakfast, but some comments suggest areas for improvement.
Value for Money
8.61
Perceived as a bit expensive but overall offers a good experience for its price point.
Food and Beverage
8.66
Breakfast praised for variety and quality, though some specific preferences were noted.
Overall Experience
9.13
Overall positive experience with memorable highlights and excellent staff interaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:24

Property Description

Panoramic City Views
Enjoy breathtaking vistas of the city skyline from our rooftop space and infinity-edged pool.

Convenient Location
Located in the heart of Orchard Road, with easy access to public transport and nearby shopping and entertainment areas.

Modern Amenities
With free WiFi, fully air-conditioned rooms, and a fitness centre, we ensure a comfortable stay for all guests.

To book your stay at JEN Singapore Orchardgateway by Shangri-La and experience the best of Singapore, visit our website now!

Important information:

Please note that the swimming pool's operating hours are from 06:00 to 23:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Guest Reviews

8.7
Based on 9100 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 9.13
M
Margit • extended_group • de
8
Die Lage des Hotels ist für alle Aktivitäten in Singapore ideal!
Pros:

Die Lage des Hotels ist für alle Unternehmungen in Singapore ideal. Die Frühstücksauswahl am Büfett ist mehr als reichlich. Das Zimmer war ausreichend groß.

Cons:

Höchst problematisch war der fehlende Hinweis des Personals an der Rezeption, dass ab dem späten Abend das Hotel nur über die Aufzüge zu erreichen ist, die von der Straße aus zugänglich sind. Wir kannten nur die Aufzüge, die von der Metrostation aus zugänglich sind, die jedoch am späten Abend außer Betrieb sind. Die Hotel-Rezeption war zu diesem Zeitpunkt telefonisch nicht mehr zu erreichen…

2026-10-23 • via Nuitee
V
Varun • family_with_children • in
10
Pros:

The staff was amazing. my wife left her phone in the room when we checked out and realised it only whe. we checked into other hotel. staff at the hotel helped us retreive the phone

Cons:

nothing

2026-10-23 • via Nuitee
U
Uka • couple • ch
10
Grossartiges Hotel
Pros:

Das Hotel war grossartig. Die Lage war perfekt, direkt nebenan hatte man viele Einkaufsmöglichkeiten. Die Zimmer waren sehr modern und sauber. Würde dieses Hotel wieder wählen.

Cons:

Alles war sehr gut.

2026-10-22 • via Nuitee
I
Imelda • couple • au
8
location was really good!
Pros:

location is good

Cons:

guests have to walk to another set of lifts to get to the rooms.

2026-10-21 • via Nuitee
M
Marina • extended_group • hr
10
Pros:

great location, nice pool, good breakfast

2026-10-21 • via Nuitee
D
Daniel • solo_traveller • us
9
2026-10-21 • via Nuitee
Y
Yang Guan • family_with_children • sg
9
2026-10-20 • via Nuitee
B
Bruno • solo_traveller • au
9
Great friendly staff and the location and facilities like the pool and gymnasium
Pros:

This has been my goto stopover hotel when traveling to and from Europe and its always the friendly staff and the facilities and the location

2026-10-20 • via Nuitee
R
Robin • couple • gb
8
Great location, friendly staff, large rooms, spectacular rooftop pool and extensive breakfast. It was our wedding annive
Pros:

Location, pool, breakfast

Cons:

Gym rather small and limited

2026-10-20 • via Nuitee
N
Nina • family_with_children • ch
10
Excellent séjour à refaire sans lassitude
Pros:

Emplacement, propreté, décor, le confort, le restaurant, la piscine sur le toit, la gentillesse et professionnalisme du personnel.

Cons:

Rien à signaler

2026-10-20 • via Nuitee
N
Nakagawa • couple • jp
9
Pros:

・ホテルが機能的というか、部屋は快適にすごせました。
・屋上にバーとプールがあるので、夜景が見られてよかったです。

Cons:

・地下鉄直結で便利でしたが、エレベーターの故障で、ホテルのフロアまでボタンが押せなくて困った。隣のホテル側のエレベータがあってそっちは大丈夫でした。

2026-10-20 • via Nuitee
Y
Yen • family_with_children • au
9
Great value, amazing location
Pros:

The location is amazing just upstairs from the shops and MRT. The room is quite decently size and for a small family it felt spacious. We especially loved the extra hooks in the bathroom to hold all the towels which is something very rare that we spot in hotels. Room was always cleaned well and staff were super friendly and helpful was able to use WhatsApp to communicate to them quite easily and requirements were delivered quite promptly.

Cons:

Nothing to fault

2026-10-19 • via Nuitee
F
Francesco • couple • au
9
2026-10-19 • via Nuitee
H
HUI CHUNG • extended_group • tw
9
Pros:

地點、服務人員都非常親切

Cons:

房間隔音不太好
半夜聽到隔壁在聊天

2026-10-19 • via Nuitee
S
Stefan • couple • at
9
2026-10-18 • via Nuitee
S
Sagar B. Mehta • family_with_children • ae
3
Pros:

The location and public transport convenience

Cons:

Extremely small rooms and poor attitude of the staff, quite unhelpful and impolite staff. Not at all worth the price.

2026-10-17 • via Nuitee
A
Andrew • couple • ae
9
Nice hotel and location
Pros:

The location is excellent and the room is comfortable

Cons:

It is difficult to get a seat at the pool in the afternoon and evening and the lifts take a long time to get to the upper floors.

2026-10-16 • via Nuitee
D
darren • extended_group • au
9
2026-10-15 • via Nuitee
M
Michaela • couple • at
9
2026-10-15 • via Nuitee
A
Amit • couple • il
9
2026-10-15 • via Nuitee