JEN Singapore Orchardgateway by Shangri-La

Hotels
•
Shangri-La Group
8.7 (9029 reviews)
277 Orchard Road #10-01 , Singapore , sg
+65 6708 8888

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Too expensive
Dated bathroom design

Categories

Cleanliness
8.16
Rooms were spacious and clean; however, some comments on room quality indicate dated designs.
Service
9.13
Staff provided excellent service, including special touches for guests celebrating anniversaries.
Location
9.17
Fantastic location with easy access to MRT and proximity to shopping and attractions.
Room Quality
8.12
Rooms are comfortable and soundproofed; some guests mentioned average room conditions.
Amenities
8.65
Great amenities including a rooftop pool and varied breakfast, but some comments suggest areas for improvement.
Value for Money
8.61
Perceived as a bit expensive but overall offers a good experience for its price point.
Food and Beverage
8.66
Breakfast praised for variety and quality, though some specific preferences were noted.
Overall Experience
9.13
Overall positive experience with memorable highlights and excellent staff interaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:24

Property Description

Panoramic City Views
Enjoy breathtaking vistas of the city skyline from our rooftop space and infinity-edged pool.

Convenient Location
Located in the heart of Orchard Road, with easy access to public transport and nearby shopping and entertainment areas.

Modern Amenities
With free WiFi, fully air-conditioned rooms, and a fitness centre, we ensure a comfortable stay for all guests.

To book your stay at JEN Singapore Orchardgateway by Shangri-La and experience the best of Singapore, visit our website now!

Important information:

Please note that the swimming pool's operating hours are from 06:00 to 23:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Guest Reviews

8.7
Based on 9029 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 9.13
F
Fiedler • solo_traveller • de
9
2026-08-22 • via Nuitee
T
Tanya • family_with_children • au
9
Lovely stay and great location
Pros:

Great location and enjoyed the room and pool

Cons:

Staff at breakfast need to explain to guests how to use the sign especially in busy periods. Not everyone understood how to use it

2026-08-22 • via Nuitee
C
Carola • couple • de
8
Pros:

Super Lage, toller Pool auf dem Dach, hervorragendes Frühstück

Cons:

Kein echtes Bad, nur Glaskabinen mitten im Zimmer

2026-08-22 • via Nuitee
P
PIETRO • couple • it
7
2026-08-21 • via Nuitee
M
Michael • solo_traveller • at
10
2026-08-21 • via Nuitee
J
Jeroen • family_with_children • nl
10
De poolbar op 19 hoog. Zalig ontbijt en diner op de 10e!
Pros:

Het ontbijt EN diner buffet zijn ongeëvenaard lekker en uitgebreid.

Het summum zijn de baden op het dak en de bar. Heerlijk uitzicht en gewoon geweldig om te hebben midden in de stad op 19 hoog!

Cons:

-

2026-08-21 • via Nuitee
P
Patrick • family_with_children • au
8
2026-08-21 • via Nuitee
D
dorothee • solo_traveller • fr
7
2026-08-20 • via Nuitee
M
Michela • couple • it
10
Pros:

Piscina stupenda, vista magnifica, camere grandi, belle e comode e colazione super! In foto non rende ha superato anche le nostre aspettative!

2026-08-20 • via Nuitee
V
Volica • couple • ch
8
Sehr schön
Pros:

Sauberkeit,nette Personal und sehr schöne Pool mit Aussicht

Cons:

Es war überall sehr kühl, Klimaanlage sehr stark eingestellt

2026-08-20 • via Nuitee
F
faleri • couple • id
10
2026-08-20 • via Nuitee
A
Andrea • couple • it
8
Hotel consigliato!
Pros:

Posizione eccellente,comodissima per spostamenti in città in quanto la metropolitana è sotto l’hotel.

Cons:

Nulla, forse solo la lobby che anziché essere al primo piano è al decimo.

2026-08-20 • via Nuitee
A
Anna • extended_group • it
10
2026-08-20 • via Nuitee
A
AScott • solo_traveller • gb
10
Excellent location
Pros:

Lovely view of the city skyline from the rooftop pool. Good food, clean, and friendly staff. Really convenient as near MRT and all the malls.

Cons:

None.

2026-08-20 • via Nuitee
K
Kristina • solo_traveller • au
8
Great place for stop over.
Pros:

Good location - Somerset MRT within same building. Very comfortable room.

Cons:

Having to queue for breakfast, but once in, all good. Pool area was very busy.

2026-08-19 • via Nuitee
N
Nancy • couple • ke
10
2026-08-19 • via Nuitee
尹汶 • family_with_children • tw
9
2026-08-19 • via Nuitee
B
bambôô • solo_traveller • re
8
Pros:

Bel emplacement et belle chambre. Lits faits chaque jour et serviettes changées.
Belle piscine pour un bon moment détente

Cons:

Les prix pratiqués au bar de la piscine, très élevés .
Après 11h de vol , nous avons poussé nous même nos valises jusqu'à notre chambre

2026-08-19 • via Nuitee
K
Kevin • couple • de
9
Top Aufenthal/hotel, um Singapur zu entdecken
Pros:

Lage top - direkt am Einkaufszentrum und an MRT/Bushaltestelle
Personal sehr nett
Pool top: Aussicht und bis 22uhr geöffnet

Cons:

Interkontinentales Frühstück eher asiatisch angehaucht - aber sehr gut

2026-08-19 • via Nuitee
L
Lulu • family_with_children • au
10
2026-08-19 • via Nuitee