JEN Singapore Orchardgateway by Shangri-La

Hotels
•
JEN by Shangri-La
8.7 (8745 reviews)
277 Orchard Road #10-01 , Singapore , sg

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Too expensive
Dated bathroom design

Categories

Cleanliness
8.16
Rooms were spacious and clean; however, some comments on room quality indicate dated designs.
Service
9.13
Staff provided excellent service, including special touches for guests celebrating anniversaries.
Location
9.17
Fantastic location with easy access to MRT and proximity to shopping and attractions.
Room Quality
8.12
Rooms are comfortable and soundproofed; some guests mentioned average room conditions.
Amenities
8.65
Great amenities including a rooftop pool and varied breakfast, but some comments suggest areas for improvement.
Value for Money
8.61
Perceived as a bit expensive but overall offers a good experience for its price point.
Food and Beverage
8.66
Breakfast praised for variety and quality, though some specific preferences were noted.
Overall Experience
9.13
Overall positive experience with memorable highlights and excellent staff interaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:24

Property Description

Panoramic City Views
Enjoy breathtaking vistas of the city skyline from our rooftop space and infinity-edged pool.

Convenient Location
Located in the heart of Orchard Road, with easy access to public transport and nearby shopping and entertainment areas.

Modern Amenities
With free WiFi, fully air-conditioned rooms, and a fitness centre, we ensure a comfortable stay for all guests.

To book your stay at JEN Singapore Orchardgateway by Shangri-La and experience the best of Singapore, visit our website now!

Important information:

Please note that the swimming pool's operating hours are from 06:00 to 23:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for S$ 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 8745 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 9.13
J
Jacqueline • family_with_children • sg
9
Pros:

Breakfast was good. Location was excellent

2026-06-13 • via Nuitee
L
Lama • couple • lb
9
2026-06-12 • via Nuitee
L
Lorraine • couple • au
10
Great
Pros:

I liked the shops under the hotel

2026-06-12 • via Nuitee
K
Keziban Nur • couple • de
8
Pros:

Zimmergröße und Lage waren hervorragend!

Cons:

Die Toilette war nicht zu 100% privat.

2026-06-12 • via Nuitee
G
Gabriela • couple • de
9
Ein Hotel in dem man gerne wieder kommt
Pros:

Traumhafte Aussicht auf die Stadt
Coole Club Lounge

Cons:

Teilweise rochen die Zimmer modrig , als würde die Klimaanlage nicht richtig arbeiten .

2026-06-11 • via Nuitee
M
marie • couple • fr
9
RAS
Pros:

Tout

Cons:

Payer le supplément de la vue sur la ville alors qu’il y a aucun vue

2026-06-11 • via Nuitee
P
Peter • couple • au
9
2026-06-11 • via Nuitee
W
Wieslaw • couple • au
10
Favourite hotel in Singapore
Pros:

Great location, fabulous rooftop pool, clean and comfortable and very helpful and competent staff.

Cons:

Nothing

2026-06-11 • via Nuitee
J
john • couple • au
10
2026-06-10 • via Nuitee
H
Heidi • couple • au
9
Can’t wait to return
Pros:

Great location beautiful staff lovely clean room great view

2026-06-10 • via Nuitee
C
Calvin • solo_traveller • my
9
Pros:

Location. Near to shopping malls, Somerset station. Decent pricing. Helpful staff. Stayed here many times before when it was Pheonix Hotel. Good memories.

Cons:

No complaints

2026-06-09 • via Nuitee
B
Birgit • family_with_children • de
9
Tolles Hotel mit sensationellem Dachpool ideal für Städtetrip
Pros:

Sensationeller Pool mit tollem Ausblick
jederzeit Liegen am Pool frei
An der Pool Bar extrem freundliches Personal

Cons:

Lärmpegel im Frühstücksraum ähnelt einer Kantine

2026-06-08 • via Nuitee
R
Richard • couple • za
8
2026-06-08 • via Nuitee
M
Maria Zehavit • extended_group • ph
9
Comfortable and easy to go around
Pros:

Close proximity to malls and transportation

Cons:

Buffet breakfast is the same

2026-06-08 • via Nuitee
I
Iryna • solo_traveller • de
10
Pros:

Чистота, сервис, вкусные завтраки, бассейн.
Приветливый персонал!
Все супер!

Cons:

Старый запах ковралина в номере и в коридоре

2026-06-08 • via Nuitee
G
GOH • solo_traveller • sg
7
Pros:

Good location, spacious room

Cons:

Breakfast selection port

2026-06-08 • via Nuitee
S
Shabana • family_with_children • nz
10
I booked this as a treat for my 50th birthday celebrating with my husband and 3 teenagers. After 10hrs of travelling and
Pros:

The photos online were true to what we got. It was clean, modern, the rooms and hotel were quiet, great city views. Would recommend.

Cons:

Nothing.

2026-06-07 • via Nuitee
L
Lorenz • couple • de
10
Gepflegtes Stadthotel mit sehr guter Lage
Pros:

Lage zentral an MRT Station - Flughafentransfer problemlos möglich.
Separater Trinkwasserhahn an Waschbecken.
Sauberkeit ist wirklich sehr gut.
Liegen am Pool ausreichend vorhanden - ach nachmittags.

Cons:

Das Hotel ist im gehobenen Preisfeld - liegt allerdings auch an Singapur.

2026-06-07 • via Nuitee
N
Noreen • couple • au
10
Pool area and club lounge out if this world
Pros:

Loved it as soon as we walked in beautiful hotel, cant fault them

Cons:

Nothing

2026-06-07 • via Nuitee
H
Hiroki • solo_traveller • jp
8
2026-06-06 • via Nuitee