Cambria Hotel New York - Chelsea

Hotels
Cambria Hotels
9 (5016 reviews)
123 West 28th Street , New York , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Unfriendly service
High noise levels

Categories

Cleanliness
8.58
Some guests mentioned issues with cleanliness, such as towel shortages and room cleaning delays.
Service
9.05
While some reviews noted staff unfriendliness, others highlighted helpful interactions, leading to a balanced service rating.
Location
9.59
Many reviews praised the hotel's great location, making it convenient for travel and access to activities.
Room Quality
9.04
There were mentions of room size being decent, though complaints about noise impacted the score.
Amenities
8.57
Amenities received mixed feedback; some were appreciated, while others like the rooftop bar were noted as lacking.
Value for Money
8.53
Some guests felt the hotel was overpriced compared to the services received.
Food and Beverage
9.08
There was no specific mention of food and beverage quality, hence it reflects standard expectations for this hotel tier.
Overall Experience
9.55
Despite some drawbacks, guests generally had a positive overall experience according to various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:02

Property Description

Rooftop Bar with City View

Experience the vibrant pulse of New York City from the rooftop bar and lounge at Cambria Hotel New York - Chelsea. Enjoy breathtaking city views while sipping on your favorite cocktail.

Modern Amenities

Relax in style in our well-appointed rooms equipped with cable TV, air conditioning, and cozy seating areas. Stay connected with free WiFi and indulge in convenience with a microwave, refrigerator, and coffee machine in every room.

Convenient Location

Located just steps away from iconic landmarks such as the Empire State Building, Madison Square Garden, and Penn Station, our hotel offers easy access to the best of the city. Plus, with Newark Liberty International Airport only 17 km away, your travels are made hassle-free.

Ready to elevate your New York City experience? Book your stay at Cambria Hotel New York - Chelsea now.

Important information:

Cambria Hotel New York - Chelsea reserves the right to place a hold on the guest's credit card to cover incidentals.

All housekeeping on request every 3rd night stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Property Accessibility

Total Disability Score: 72.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 5016 reviews
Cleanliness: 8.58
Service: 9.05
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.55
J
JUAN CARLOS solo_traveller es
10
2026-08-30 via Nuitee
N
Nigel extended_group us
1
2026-08-29 via Nuitee
D
Dmitrii solo_traveller gb
6
Good location, but poor housekeeping, noise and frustrating lift waits
Pros:

The location is good, close to restaurants and NY Penn Station. The room was fairly spacious and included tea and coffee facilities as well as a useful fridge.

Cons:

The room was dirty on arrival, with dust, hair and sticky marks on the floor. Housekeeping had already finished for the day, and the floor was never cleaned properly during my stay. Staff also repeatedly knocked or tried to enter despite the “Privacy” sign.

Housekeeping later removed one of my bags, assuming it was rubbish, and I had to contact the hotel to get it back. The manager was quite defensive about this.

The lifts were often occupied by housekeeping carts, causing long waits during the day. The room was also poorly soundproofed, with noticeable street noise in the mornings.

2026-08-29 via Nuitee
Ákos solo_traveller hu
9
2026-08-28 via Nuitee
H
HAJIN solo_traveller kr
10
2026-08-27 via Nuitee
K
Karen family_with_children us
3
2026-08-27 via Nuitee
D
dimosthenis extended_group gr
10
2026-08-27 via Nuitee
F
Frati family_with_children it
9
Ottima struttura per essere al centro di NY
Pros:

Eccezionale la posizione. Centralissima, servita in modo eccellente, ma defilata al punto giusto per essere molto tranquilla.

Cons:

La pulizia era un po’ approssimativa, ma almeno veniva fatta tutti i giorni. Qualche problema sugli asciugamani: non erano sempre per tutti.

2026-08-26 via Nuitee
N
Nicole family_with_children us
7
The location was convenient. Our stay was comfortable.
Pros:

The location was very convenient, easily accessible from Penn Station. The staff were friendly and accommodating.

Cons:

The room feels cramped and the sink in our bathroom was clogged when we first used it, called the front desk to request for a new room. They sent a facilities guy to unclogged it, said something about the sink cover needs replacement, never came back to replace it.

2026-08-26 via Nuitee
K
Klaus extended_group de
8
Pros:

Lage super und sehr freundliches Personal. Optimale Lage um New York zu erkunden.

2026-08-26 via Nuitee
R
Richard solo_traveller us
7
2026-08-25 via Nuitee
S
Sandra couple us
10
Love everything about this hotel ☺️🤘🏻 🙏
Pros:

Todo es MUY bonito todo centrico Casandra Ella es una Linda persona del lobby 🤩🤩☺️

Cons:

Todo me gusto es mi primera VEZ en este hotel i claro que vendria otra vez 🙏 todo MUY limpio

2026-08-25 via Nuitee
D
Devin extended_group us
10
Pros:

Great place to stay. Excellent staff. Great location to explore NYC. We stay here every time we are in town.

Cons:

Modern, clean and the staff are great.

2026-08-25 via Nuitee
N
Noa solo_traveller il
7
סך הכל סבבה מעולה
Pros:

מיקום מעולה

Cons:

לקח זמן לדברים להגיע כל פעם שביקשנו
למשל מגבות וכאלה

2026-08-25 via Nuitee
I
Ilasan88 solo_traveller it
8
Buona struttura in centro
Pros:

Struttura abbastanza centrale, a 15 minuti da times square. Le principali attrazioni sono tutte raggiungibili a piedi con una passeggiata. La camera grande, letto discretamente comodo. Dalle 7 alle 10 sono disponibili vicino alla reception bevande per far colazione (caffè americano, cioccolata calda e tè). Abbiamo quasi sempre fatto colazione sul rooftop.

Cons:

Le pulizie venivano effettuate nel tardo pomeriggio, puntualmente quando tornavamo in camera per un riposino, quindi per diversi giorni la camera non è stata pulita. Il dispenser del bagno schiuma non è stato mai ricaricato. Il bagno minuscolo, peggio di quelli giapponesi.

2026-08-24 via Nuitee
O
Osvaldo couple co
8
Pros:

Está muy bien ubicado, nos encantó el rooftop , el barman muy amable ! Sin duda la mejor atención de Chelsie en recepción ! Habla español e inglés, muy amable

Cons:

De 7 noches que estuvimos alojados, 3 días no nos asearon la habitación

2026-08-24 via Nuitee
A
Alexander couple us
8
2026-08-24 via Nuitee
D
Diamond couple au
7
Really good stay
Pros:

Large rooms (bathroom tiny but plenty space in a double x 2 bed room. Comfortable beds, cleans. Location perfect

Cons:

Bathroom was tiny but still functional

2026-08-23 via Nuitee
N
Nancy couple es
10
Genial
Pros:

El personal es amable, la habitación es espaciosa y limpia, la cama es grande y cómoda. La ubicación está genial, Chelsea es mi lugar favorito para alojarme en la ciudad, y está calle de las flores es una belleza.
Tienen café, té y chocolate caliente de cortesía de 6 a.m a 10 a.m

2026-08-23 via Nuitee
M
Milena extended_group rs
8
2026-08-23 via Nuitee