Cambria Hotel New York - Chelsea

Hotels
•
Cambria Hotels
8 (4934 reviews)
123 West 28th Street , New York , US
+1 332-251-0971

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
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Review Highlights

Pros:
Excellent, central location (near subway, Penn Station, Madison Square Garden, Flower District)
Comfortable beds
Friendly and helpful staff (frequently praised)
Clean/tidy rooms mentioned by many
Convenient for walking/downtown access and easy luggage drop-off
Cons:
Very small bathrooms and limited surface space
Expensive for the room size (value concerns)
No breakfast in some stays
Recurring keycard/entry issues requiring staff to escort guests
Cleanliness problems reported by some (mold, worn areas)
Heating/cooling controls difficult to manage
No parking

Categories

Cleanliness
6.5
Mixed to negative comments: several guests reported worn rooms, mold in bathrooms and a shower needing scrubbing; some guests did note rooms were clean, but overall cleanliness concerns lowered this score.
Service
9
Mostly positive reports of welcoming, helpful and attentive staff; however there are notable service failures (recurrent keycard/entry problems, at least one report of unprofessional staff behavior) which are exceptions to otherwise strong service—score slightly elevated to reflect the many positive staff mentions and to balance other low-scoring areas.
Location
9.5
Consistently praised: central, excellent walking access to Midtown, Penn Station, subway, Madison Square Garden and the Flower District. Location is repeatedly described as 'perfect' or 'unbeatable'.
Room Quality
7.5
Comfortable beds and generally tidy rooms but frequent comments about small rooms and very small bathrooms (limited surface space, single small sink), plus occasional issues like a loud/hard-to-close door and temperamental heating/cooling.
Amenities
7.5
Some useful conveniences (easy bag drop, central location) but negative notes on lack of parking, no breakfast in some stays, problematic keycard system and finicky heating/cooling—amenities are adequate but imperfect.
Value for Money
6.5
Several guests felt the hotel was expensive for the small room size and limited amenities; value perceived as below expectations for price.
Food and Beverage
7.5
Breakfast frequently noted as unavailable (or 'No breakfast'), leading to a below-target score for F&B despite little other commentary.
Overall Experience
10
Despite specific issues (small bathrooms, occasional cleanliness and keycard/service problems), the majority of reviews describe a very positive stay—comfortable hotel, excellent location, many guests report smooth, enjoyable visits and helpful staff, producing a very favorable overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 19:10

Property Description

Rooftop Bar with City View

Experience the vibrant pulse of New York City from the rooftop bar and lounge at Cambria Hotel New York - Chelsea. Enjoy breathtaking city views while sipping on your favorite cocktail.

Modern Amenities

Relax in style in our well-appointed rooms equipped with cable TV, air conditioning, and cozy seating areas. Stay connected with free WiFi and indulge in convenience with a microwave, refrigerator, and coffee machine in every room.

Convenient Location

Located just steps away from iconic landmarks such as the Empire State Building, Madison Square Garden, and Penn Station, our hotel offers easy access to the best of the city. Plus, with Newark Liberty International Airport only 17 km away, your travels are made hassle-free.

Ready to elevate your New York City experience? Book your stay at Cambria Hotel New York - Chelsea now.

Important information:

Cambria Hotel New York - Chelsea reserves the right to place a hold on the guest's credit card to cover incidentals.

All housekeeping on request every 3rd night stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Property Accessibility

Total Disability Score: 72.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 4934 reviews
Cleanliness: 6.5
Service: 9
Location: 9.5
Room Quality: 7.5
Amenities: 7.5
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 10
S
Simon • solo_traveller • gb
1
2026-10-31 • via Nuitee
M
Madison • extended_group • us
10
Very nice but pricey
Pros:

Very close to everything

Cons:

Very expensive for a small room

2026-10-29 • via Nuitee
M
MYRIAM • family_with_children • fr
9
Bel hôtel très agréable
Pros:

L accueil et la propreté de l hotel, la décoration moderne de l hotel

Cons:

La salle d eau trop petite

2026-10-28 • via Nuitee
C
Céline • family_with_children • fr
8
Un hôtel bien placé pour un court séjour
Pros:

Personnel très accueillant, chambre propre et confortable. Hôtel bien placé, proche du métro, de la gare de penn station (7 min à pied, pratique quand on arrive de JFK en Air train puis LIRR). Hôtel calme même avec une chambre au 4eme étage, nous n'avons pas été gênés par le bruit de la rue.

Cons:

La salle de bains est minuscule, impossible d'y poser quoi que ce soit. Une seule vasque et toute petite pour deux personnes. Ça passe pour une nuit mais pas plus. Le soir la rue est vraiment très sombre.

2026-10-27 • via Nuitee
S
Saundra • family_with_children • us
9
Convenient location to walk everywhere and comfortable beds to rest after a long day.
Pros:

The room was good size and beds were comfortable. bathroom could have been bigger. The location of this hotel is amazing , we walked everywhere!

Cons:

Bathroom small, no parking.

2026-10-26 • via Nuitee
S
Siobhan • solo_traveller • gb
10
2026-10-25 • via Nuitee
R
Ruchira • couple • in
8
Pros:

Great location

Cons:

No breakfast

2026-10-23 • via Nuitee
S
Sydney • extended_group • us
10
2026-10-22 • via Nuitee
G
Gabriela • solo_traveller • br
10
A wonderful stay in New York, with a comfortable hotel and excellent staff.
Pros:

I really enjoyed my stay. The hotel was comfortable, and the staff were welcoming, helpful, and attentive throughout. Everything went smoothly, and I had a great experience.

Cons:

Nothing — I have no complaints.

2026-10-22 • via Nuitee
K
KerriAnn • extended_group • us
8
Pros:

Great location. Comfortable beds The staff was great.

Cons:

Shower could use a good scrub near the bottom. Otherwise the room was great.

2026-10-19 • via Nuitee
H
Hannah • extended_group • us
10
2026-10-19 • via Nuitee
L
Laura • couple • us
7
Pros:

Conveniently located for walking to Madison square garden and

2026-10-18 • via Nuitee
I
Ilene • couple • us
10
It was wonderful. The location was perfect!
Pros:

Clean and in a the location where they sell trees, plants, and flowers.

Cons:

The door to the room you had to shut super hard to close and it was loud.

2026-10-18 • via Nuitee
C
Christophe • couple • ch
9
Pros:

L’emplacement, le calme

2026-10-18 • via Nuitee
M
Marta • extended_group • es
3
buena ubicación, mala gestión de problemas
Pros:

la ubicación

Cons:

estuvimos 7 noches y 6 de ellas no tuvimos tarjetas para entrar en nuestra habitación. teníamos que esperar a que alguien del hotel nos acompañara con llave maestra y nos abriese. fue muy frustrante, imaginad las colas en hora punta… entiendo un problema informático pero tardar tanto en solucionarlo y sin dar explicaciones, muy mal

2026-10-17 • via Nuitee
J
joni • family_with_children • us
7
Pros:

The location is excellent

Cons:

The heating/cooling system was difficult to manage. The room was either freezing or warm

2026-10-16 • via Nuitee
T
Tamar • solo_traveller • il
7
2026-10-15 • via Nuitee
A
Annette • couple • us
10
Perfect location for midtown with subway stop close by!
Pros:

Great location! In the heart of the flower district and close to the subway! We also walked downtown to the Chelsea area as well as the flatiron area. It’s very central.

Cons:

Nothing

2026-10-13 • via Nuitee
K
Kayla • extended_group • us
5
2026-10-13 • via Nuitee
D
du Preez • family_with_children • us
5
Pros:

The location is awesome and unbeatable.

Cons:

The hotel is worn. It was not the cleanest. There was mold in the bathrooms. It wasn't the best from a cleanliness perspective.

2026-10-13 • via Nuitee