Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Spacious rooms and terraces (some with private jacuzzis)
Beautiful tropical garden and pleasant pool
Friendly, helpful staff and good reception service
Central location close to shops and restaurants
Good value for money
Quiet, relaxing atmosphere
Cons:
Occasional dirty pool/jacuzzi (especially in low season)
Water cuts reported at night in at least one review
Some beds/sofa-beds described as uncomfortable or too hard
Maintenance issues in low season (kitchen under-equipped, minor wear)
Isolated reports of humidity/poor smell in an initial room and pillows not comfortable

Categories

Cleanliness
7.2
Mixed: several guests praised overall upkeep of garden and pool area, but multiple notes of a dirty jacuzzi/pool (seasonal), a room that smelled of humidity, and occasional housekeeping issues (pool/jacuzzi cleanliness).
Service
9.2
Strongly positive: many reviews mention very friendly, attentive and helpful staff; front desk assisted with a room change and guests repeatedly highlight warm reception and good service.
Location
9
Very positive: repeatedly described as central and close to shops, restaurants and transport conveniences (7-Eleven nearby); convenient for exploring Tulum though beach requires a short transport ride.
Room Quality
8
Generally good: rooms frequently described as spacious, comfortable and some with private jacuzzis or penthouse terraces; some negatives include a few hard beds, an uncomfortable sofa-bed and occasional humidity/odor in a specific room.
Amenities
8
Positive overall: attractive tropical garden, pleasant pool, private jacuzzis for some rooms, parking and on-site restaurant; a few mentions of limited maintenance in low season and a sparsely equipped kitchenette in one apartment.
Value for Money
8.8
Favourable: explicit praise for excellent value/price and several guests saying the property was worth the stay given location, space and facilities.
Food and Beverage
8.2
Generally positive: restaurant and breakfast received compliments and some guests called the on-site restaurant ‘awesome’; limited negative feedback on F&B overall.
Overall Experience
8.8
Positive stay: many guests described the property as peaceful, relaxing and would return; highlighted the tropical atmosphere, friendly staff and comfortable stay despite a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:55

Property Description

Luxurious Outdoor Pool
Indulge in relaxation at Xscape Tulum's inviting outdoor pool, perfect for a refreshing dip under the sun. Enjoy pool views from the comfort of your room, creating a tranquil atmosphere for your stay.

Convenient Amenities
Experience convenience with 24-hour front desk service, tour desk assistance, and luggage storage available to cater to your every need. Stay connected with free WiFi throughout the property and make use of the free parking provided for a hassle-free stay.

Proximity to Attractions
Located near Tulum's main square and the famous Archeological Site, Xscape Tulum offers easy access to popular destinations. Explore the nearby Tulum beaches and easily reach Cancún International Airport within 90 minutes.

Book your stay at Xscape Tulum now to enjoy a perfect blend of comfort and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.4
Based on 968 reviews
Cleanliness: 7.2
Service: 9.2
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 8.8
Food and Beverage: 8.2
Overall Experience: 8.8
L
Laurent • solo_traveller • fr
9
Super !
Pros:

J’ai tout aimé au sein de l’hôtel. Les employés, la chambre, le jardin, la piscine, le petit-déjeuner, l’accès à tout le centre ville, les restaurants et magasins, le parc Jaguar et la plage, tout à pied et à vélo. Les employés sont particulièrement gentils et intéressants. Merci !

2026-09-17 • via Nuitee
Y
yume • couple • fr
9
2026-09-16 • via Nuitee
M
Maira • couple • it
8
Un buon hotel
Pros:

Struttura molto bella e con un gran potenziale ma forse un po datata e la pulizia lascia un po a desiderare

2026-09-08 • via Nuitee
T
Tal • couple • il
8
Pros:

תמורה מעולה למחיר ממש ממש

2026-09-07 • via Nuitee
K
Kelly • solo_traveller • us
10
Cozy little hideaway with excellent staff
Pros:

The staff is so amazing, they help you with everything, super friendly and great location

Cons:

It’s perfect

2026-09-06 • via Nuitee
A
ares • family_with_children • es
9
2026-09-02 • via Nuitee
M
Militello • extended_group • it
7
2026-08-30 • via Nuitee
B
Banfi • couple • it
9
Piacevole e comodo
Pros:

La struttura si è presentata come una piccola oasi immersa nel verde, una piscina molto carina cosa come tutto l’esterno, personale preparato e gentile, stanza pulita, spaziosa con ogni comfort, abbastanza vicino al centro. La struttura presenta anche un bar/ristorante al suo interno, comodo per colazione e cena.

Cons:

Nulla da ridere

2026-08-27 • via Nuitee
C
Carmignani • couple • it
8
Pros:

Che era molto vicina a tutto

Cons:

Non proprio pulita al massimo

2026-08-26 • via Nuitee
A
Anna • solo_traveller • pl
10
2026-08-26 • via Nuitee
A
Alessandra • couple • it
8
2026-08-24 • via Nuitee
M
Marta Francesca Luigia • couple • it
8
Pros:

Personale gentilissimo, posto tranquillo senza il caos dei resort

2026-08-23 • via Nuitee
E
Emsi31 • solo_traveller • fr
8
Bien
Pros:

Le petit déjeuner au top et servi avec attention
La verdure partout
Le côté bohème
L'espace des chambres
La piscine
A pied pas trop loin du centre 15 minutes

Cons:

Près d'une route
Les salles de bain bétonnées et froides

2026-08-23 • via Nuitee
O
Oscar • family_with_children • es
8
Bien pero sin TV
Pros:

Todo bien

Cons:

No tiene TV en la habitación

2026-08-23 • via Nuitee
U
UNAI • solo_traveller • es
9
2026-08-21 • via Nuitee
A
Alberto • solo_traveller • es
10
Pros:

La habitación perfecta, el jacuzzi y piscina estupendos.
El trato del personal muy bien. En pleno pueblo con mucha hostelería cerca.
La playa está a distancia de coche q era nuestra idea.

2026-08-19 • via Nuitee
U
Uxue • solo_traveller • es
6
Pros:

Relación calidad precio y la piscina

Cons:

La distribución del apartamento, solo se podía enfriar la habitación y en la cocina no se podía estar del calor

2026-08-18 • via Nuitee
J
Jesus • couple • mx
8
Bonito, pero, húmedo y no hay jacuzzi
Pros:

No hay jacuzzi, habitaciones de mucho tiempo sin grandes remodelaciones

2026-08-17 • via Nuitee
V
Valeria • solo_traveller • es
9
2026-08-17 • via Nuitee
H
Hans-Jürgen • solo_traveller • de
9
2026-08-17 • via Nuitee