Xscape Tulum

Hotels
•
Independent
8.8 (103 reviews)
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780 , Tulum , MX
+52 984 871 3784

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Facilities

Boat tours nearby
Free WiFi
24-hour front desk
Garden
Luggage storage
Designated smoking area
Concierge service
ATM/banking
Snorkeling nearby
Scuba diving nearby
See all facilities

Review Highlights

Pros:
Excellent wait staff
Great location within walking distance to downtown
Cons:
Jacuzzi garden room was cold
Potential cleanliness issue with the room

Categories

Cleanliness
8.3
The jacuzzi garden room was described as more like a cold tub, implying potential cleanliness or maintenance issues.
Service
9.3
The wait staff was excellent, indicating high service quality.
Location
9.3
All of downtown Tulum was within walking distance, showcasing a favorable location.
Room Quality
8.3
The jacuzzi garden room was more like a cold tub, suggesting mixed feelings about the room quality.
Amenities
8.8
Standard quality for this hotel tier.
Value for Money
8.8
Standard quality for this hotel tier.
Food and Beverage
8.8
Standard quality for this hotel tier.
Overall Experience
8.8
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 03:25

Property Description

Experience the vibrant heart of Tulum at Xscape Tulum, where comfort and adventure converge!

Recreational Amenities
Dive into our refreshing outdoor pool or enjoy the local scenery with our bicycle rentals. Engage in a world of exploration while we offer bike storage for your convenience.

Delicious Dining
Savor mouthwatering dishes at our on-site restaurant, and unwind with a drink at the bar/lounge. Start your day right with a cooked-to-order breakfast served daily from 7:00 AM to noon.

Comfort & Convenience
Relax in one of our 27 air-conditioned guest rooms equipped with complimentary Wi-Fi, private bathrooms featuring designer toiletries, and daily housekeeping. Our 24-hour front desk and luggage storage ensure a seamless stay.

Don't miss your chance to experience Tulum like never before—book your stay with us today!

Important information:

  • Pool access available from 9:00 AM to 10:00 PM.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.8
Based on 103 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.3
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
G
Gitte • family_with_children • dk
9
Jeg ville helt sikkert komme igen hvis jeg skal til she til Tulum🤗
Pros:

Super centralt og meget lækker tropisk have med en flot pool. Vi nød at være i haven og bade. Værelserne var fine og alt var som beskrevet.
Personalet var meget venlige og hjælpsomme. Vi blev taget godt imod.

2026-07-24 • via Nuitee
J
Jesus • family_with_children • es
8
En líneas generales bien
Pros:

Comodo

Cons:

Te cortan el agua À partir de las 21h hasta las 7:30h, la cama supletoria un sofá cama incomodisimo

2026-07-23 • via Nuitee
T
Trish • extended_group • au
10
Xscape Tulum is one of the best places we have stayed in. It is so peaceful and relaxing. Close to shops and restaurant
Pros:

The property was so inviting and relaxing. The pool was fabulous. The setting was tropical and so fabulous. The staff and restaurant were awesome.

Cons:

The bed was a little hard. All else was fabulous.

2026-07-23 • via Nuitee
A
Antoine • couple • fr
10
2026-07-15 • via Nuitee
E
Eric • solo_traveller • be
9
Pros:

Chambres grandes et confortables. Certaine avec jacuzzi privatif sur la terrasse. Jardin et piscine centrale très agréable.

2026-07-07 • via Nuitee
M
Marius • couple • es
10
Buen hotel en el centro de Tulum
Pros:

Todo estuvo muy bien. Habitación grande, limpio y cómodo. Personal muy amable.

Cons:

No hemos podido usar el jacuzzi en el balcón, porque era sucio, pero es normal porque realmente llovía casi todos los días.

2026-07-03 • via Nuitee
J
Julia Naomi • couple • de
8
Tolle Lage, geräumiges Penthouse-Apartment mit Pool, nette Mitarbeiter und schöne Anlage!
Pros:

Wir hatten einen sehr schönen Aufenthalt. Wir haben das Penthouse-Apartment gebucht mit Pool und Küche. Das ,,Zimmer‘‘ war sehr groß, tolle Dachterasse und bequemes Bett. Die Mitarbeiter waren sehr freundlich und insgesamt hatte man ein richtig cooles Dschungel-Gefühl in der Anlage. Ein paar Minuten entfernt gibt es einen 7-Eleven und die Hauptstraße mit Restaurants, Bars, Einkaufmöglichkeiten ist ca. 7min entfernt. Für den Strand muss man ein Colectivo/Fahrrad/Taxi nehmen, laufen ist zu weit.

Cons:

Die Liegen auf der Dachterasse waren schon etwas alt und die Küche leider eher schlecht ausgestattet, ein paar Utensilien mehr hätten es auf jeden Fall leichter gemacht. Und vielleicht noch eine kleine Standard-Ausstattung mit Öl, Salz, Pfeffer (für den Preis hätten wir sowas erwartet😊)

2026-06-30 • via Nuitee
K
Kenta Noler • solo_traveller • es
10
Hotel Perfecto para Tulum
Pros:

Me encantó. Muy amplio y con todas las comodidades

Cons:

..

2026-06-28 • via Nuitee
D
David • solo_traveller • es
9
Pros:

Sus zonas verdes

Cons:

La habitación que nos ofrecieron inicialmente olía muy mal, tenía humedad , no tenía vistas y era un segundo sin ascensor.
A la mañana siguiente el encargado de recepción nos hizo un cambio y nos ofreció un apartamento muy mono y con vistas a la piscina

2026-06-25 • via Nuitee
J
Juan • solo_traveller • mx
10
Pros:

Lo cerca de todo y las intalaciones

2026-06-22 • via Nuitee
L
Laura • solo_traveller • es
8
Pros:

El personal fue muy amable. El espacio esta cuidado y el lugar era muy tranquilo.

Cons:

Las almohadas no eran muy cómodas y la piscina estaba algo sucia aunque seguramente fuese por ser temporada baja.

2026-06-19 • via Nuitee
E
Elisa • couple • it
10
Una pausa rilassante che consigliamo a tutti
Pros:

Dovevamo soggiornare due notti, ma, una volta arrivati abbiamo chiesto subito di potere rimanere più a lungo. La camera era molto spaziosa e dotata di tutto il necessario. La vasca privata è stata una bella coccola e ci ha permesso di rinfrescarci anche nelle giornate più calde. Tutto il resto perfetto, il parcheggio per l'auto, la piscina, il personale, la colazione, il ristorante. Non abbiamo sentito il rumore della strada perchè in vacanza usiamo i tappi e non abbiamo inconvenienti.

2026-06-17 • via Nuitee
C
Cecilia • couple • it
8
Buono
Pros:

Struttura moderna e molto accogliente. Persona presente all'ingresso h24. Parcheggio molto comodo e vicino alla via principale di Tulum. Staff molto cordiale

Cons:

La nostra camera era abbastanza polverosa, la doccia non aveva il porta sapone e non si riescono ad aprire le finestre per far cambiare l'aria con il risultato che la stanza sapeva un pò di chiuso.

2026-06-08 • via Nuitee
F
Florent • couple • mx
10
2026-06-07 • via Nuitee
L
Léa • couple • fr
10
2026-06-02 • via Nuitee
C
Ceri • couple • nz
10
Great stay in Tulum - short walk into town
Pros:

Great stay in Tulum - 10 minute walk into town. Friendly staff, good restaurant, large and comfortable rooms with good air conditioning. Lovely pool and the surrounding gardens are very nice! Would stay again!

2026-05-31 • via Nuitee
M
Montiel • solo_traveller • mx
10
Pros:

Es un Hotel muy agradable, cómodo y tranquilo, tiene mucha vegetación y lo hace verse muy bien. Sus habitaciones son amplias.

Cons:

Que el restaurante para comer y cenar solo tiene la opción de Sushi, creo que si tuvieran un restaurante de comida internacional estaría bien.
Que dejan usar las instalaciones a personas locales, sin estar hospedadas en el Hotel.

2026-05-29 • via Nuitee
P
Paul • solo_traveller • gb
10
Excellent. Highly recommend.
Pros:

Everything was fantastic. Great location, close to the town. Quiet, beautiful hotel like illustrated on the pictures. Brilliant service. Luis was excellent.,

2026-05-28 • via Nuitee
L
Linda • couple • nl
9
Prijs kwaliteit verhouding is geweldig
Pros:

Prachtig hotel op een goede locatie, mooi ingerichte kamers, vriendelijk personeel

Cons:

Het bed is aan de korte kant, 180 cm, wel lekker breed. En weinig schaduw op het dakterras van het pent house

2026-05-27 • via Nuitee
M
manon • solo_traveller • fr
5
Pros:

La disponibilité du personnel
Situé à 13 minutes à pied de la station ADO

Cons:

Situé en bordure d’une route très passante et extrêmement bruyante : poids lourds, motos, quads, scooters et voitures circulent à vive allure aussi bien de jour que de nuit. Le bruit est très intense ; même avec des boules Quies, j’avais l’impression de dormir au bord d’une autoroute. J’ai demandé à changer de chambre, mais cela n’a pas réellement amélioré la situation.

Même constat pour la piscine, qui était bruyante et sale. En sortant de l’hôtel, il n’y a pas de trottoir : on arrive directement sur cette route dangereuse et mal éclairée.

L’hôtel semble vieillissant. Dans ma salle de bain, il n’y avait pas de fenêtre, seulement une moustiquaire. La porte de la chambre, qui est une baie vitrée, était cassée. Il y a également beaucoup de moustiques, probablement en raison du jacuzzi.

2026-05-25 • via Nuitee