Niseko Grand Hotel

Hotels
8.3 (356 reviews)
Niseko 412 , Niseko , JP
+81 136-58-2121

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Onsen
Kind staff
Good breakfast
Nice location
Cons:
Cleanliness issues
Room temperature
Public dressing room

Categories

Cleanliness
7.53
Some guests mentioned the cleanliness issues and old facilities.
Service
9
Staff were described as kind and organized, providing good service.
Location
8.04
Good location for accessing onsens and activities, though some felt it was not great.
Room Quality
6.99
Rooms were criticized for being hot and some complaints about cleanliness.
Amenities
9.02
Guests loved the onsens and breakfast, high quality and enjoyable.
Value for Money
8.48
Guests felt the price matched the quality of service and amenities provided.
Food and Beverage
9.03
Breakfast was specifically highlighted as yummy and enjoyed by guests.
Overall Experience
8.3
Overall positive experiences but noted some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:40

Property Description

Luxurious Onsen Baths and Gourmet Dining
Indulge in the open-air hot spring baths and savor a lavish Japanese multi-course dinner featuring fresh seafood at Niseko Grand Hotel.

Variety of Room Options
Choose from Japanese-style rooms with traditional futon bedding, carpeted rooms with Western beds, or rooms with a tatami seating area, all equipped with modern amenities.

Scenic Views and Convenient Services
Enjoy picturesque mountain views from the large public bathing area, and take advantage of services like ski equipment rentals, luggage storage, and delicious dining options at Pirika restaurant.

Experience the ultimate comfort and relaxation at Niseko Grand Hotel. Book now to secure your stay!

Important information:

The full amount of the reservation must be paid at check-in.

To use the property's free shuttle from JR Niseko Station, please make a reservation at time of booking.

Please be informed that this property does not serve halal food.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CTS

Location

Guest Reviews

8.3
Based on 356 reviews
Cleanliness: 7.53
Service: 9
Location: 8.04
Room Quality: 6.99
Amenities: 9.02
Value for Money: 8.48
Food and Beverage: 9.03
Overall Experience: 8.3
R
RIEKO • solo_traveller • jp
8
Pros:

混浴露天風呂に家族で入れて良かった。とても広い露天風呂なので、他のお客様との距離もとれて、ゆっくり浸かることが出来ました

Cons:

特になし

2026-09-13 • via Nuitee
H
Haruto • extended_group • jp
9
2026-09-08 • via Nuitee
H
haruki • couple • jp
8
2026-09-08 • via Nuitee
M
MAENO • solo_traveller • jp
9
2026-09-07 • via Nuitee
R
Rachel • solo_traveller • il
10
Pros:

The amenities and staff were amazing

2026-09-02 • via Nuitee
T
TAMOTSU • solo_traveller • jp
3
2026-09-01 • via Nuitee
C
Carol • solo_traveller • ch
6
Pros:

Staff tried their best with limited resources. The chef tried to conjure up an amazing experience from frozen ingredients. I feel sorry for the staff.

Cons:

I've stayed in many dated/old Japanese hotels, and I don't mind old and dated, but this place is not well maintained. Main issue is the bad smell in the room, probably from years of bugspray. Management has failed this place, even though staff try their best to make the stay enjoyable.

2026-08-31 • via Nuitee
ＴＳＵＢＡＳＡ • couple • jp
8
2026-08-28 • via Nuitee
H
Horst • solo_traveller • de
9
Gutes Hotel
Pros:

Frühstück und Dinner

Cons:

Keine Schrankfächer, Onsen sehr in die Jahre gekommen

2026-08-24 • via Nuitee
O
ota96 • couple • jp
5
レトロな古い旅館
Pros:

温泉が広くて風流。

Cons:

施設が古く、部屋がカビ臭い。

2026-08-22 • via Nuitee
Y
yukie • couple • jp
4
ご飯が美味しかった
Pros:

料理のクォリティは良かった

Cons:

2階奥の廊下の天井の蜘蛛の巣は一度掃除したほうが良い
多分従業員の外国籍の方（慣れていそうだったので）の浴場の使い方を見て呆れました。
シャワー使って出しっぱなしで露天へ行ったり、桶を使ったであろう、後に何故かシャワーの下とかではなく、浴槽のヘリに放置した。
後に使う人の事を全然考えてないんだな、と思いました。
従業員なら教育してほしい

流石に和室客室が古すぎる
室内にトイレがあったのは良いが、段差が高すぎました

2026-08-19 • via Nuitee
S
Sannomiya • extended_group • jp
10
Pros:

朝食が美味しかったです。ありがとうございました。

2026-08-17 • via Nuitee
S
Sannomiya • extended_group • jp
10
Pros:

朝食が美味しかったです。ありがとうございました。

2026-08-17 • via Nuitee
T
Talya • couple • il
6
לילה אחד נסבל
Pros:

האונסן המשותף אהבתי מאוד כיף ומרגיע

Cons:

האונסן מאוד מיושן חדרים מיושנים מאוד ריח לא נעים בחדר

2026-08-16 • via Nuitee
A
Angelos • extended_group • gr
10
2026-08-15 • via Nuitee
R
Ruud • couple • nl
7
Gedateerd hotel met mooie onsen
Pros:

Ruim opgezet met goede bedden. Erg mooie onsen en een goed ontbijt.

Cons:

Sommige delen zijn erg gedateerd en dringend aan onderhoud toe. Aparte geur in sommige gangen. Kapotte onderdelen rondom de onsen.

2026-08-15 • via Nuitee
K
Kazue • family_with_children • nz
8
2026-08-14 • via Nuitee
M
Maren • extended_group • de
5
Zu teuer für ein antiquiertes Ambiente - der Name Grand Hotel ist ein Witz!
Pros:

Sehr schönes Onsen und ein tolles Frühstück!

Cons:

Das Haus ist sehr vergammelt und in den 70ern des letzten Jahrhunderts steckengeblieben. Sehr ungemütliche Atmosphäre, altes Mobiliar, abgewetzer Teppichboden, Fassade unansehnlich, Sanitär-Ausstattung vorsintflutlich. Dafür viel zu teuer!

2026-08-14 • via Nuitee
T
TANAKA • family_with_children • jp
5
2026-08-09 • via Nuitee
J
James • solo_traveller • gb
10
2026-08-07 • via Nuitee