Portokali Apartments

Hotels
8.4 (542 reviews)
Kastanaki - Ioanni , Hersonissos , gr

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean pool
Cons:
Poor room maintenance
Unpleasant owner

Categories

Cleanliness
7.36
Issues mentioned such as mold and water leakage detracted from overall cleanliness.
Service
9.33
General sentiment reflects a positive attitude from staff and helpfulness.
Location
8.37
Location is convenient for airport access and quiet at night.
Room Quality
7.82
Some rooms were criticized for size and maintenance, but positive comments about comfort.
Amenities
8.85
Amenities like the pool and parking were appreciated, though some areas need improvement.
Value for Money
8.81
Overall good value considering the positive aspects despite some shortcomings.
Food and Beverage
8.36
Breakfast was decent, but could use more variety and better quality.
Overall Experience
8.33
Enjoyable stay with several positives, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 18:55

Property Description

Outdoor Swimming Pool and Sun Terrace
The quietly located Portokali in Anissaras Village offers an outdoor swimming pool with a sun terrace, perfect for soaking up the sun and enjoying a refreshing dip.

Spacious Apartments with Stunning Views
The apartments at Portokali open to balconies with garden, pool, or Cretan Sea views. The air-conditioned units feature a kitchenette, dining area, and a fridge, providing guests with a comfortable and convenient stay.

Delicious Dining Options
Guests can indulge in a rich Cretan breakfast buffet with fresh local products at the snack bar or explore various nearby restaurants and bars. Whether it's a light meal or a refreshing drink, Portokali offers a delightful dining experience.

Experience relaxation and comfort at Portokali - book your stay now to enjoy the serene surroundings and warm hospitality.

Important information:

Please let Portokali Apartments know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property.
Please note that tap water in the property is drinkable.Swimming pool: Closed from Thu, Oct 15, 2026 until Sat, May 15, 2027
Bar is closed from 2027-05-15 until 2026-10-15
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.4
Based on 542 reviews
Cleanliness: 7.36
Service: 9.33
Location: 8.37
Room Quality: 7.82
Amenities: 8.85
Value for Money: 8.81
Food and Beverage: 8.36
Overall Experience: 8.33
E
Ehud • solo_traveller • il
8
Pros:

הצוות מצויין, הקשבה פתרון תקלות מיידי

Cons:

מקלחת קטנה ומיושנת.ותקלות קטנות שנפתרו מיידית אבל לא היו צריכות להיות.

2026-05-30 • via Nuitee
L
lineja • solo_traveller • lt
6
Pros:

Kambariai švarūs, tvarko kiekvieną dieną.lova patogi.

Cons:

Uodai. Personalas turi pasirūpinti priemones nuo uodų. Per tris dienas pusryčiai tie patys. Net neturi virtuvės,kad galėtų gaminti maistą. Dušas labai mažas, kai prausiesi tai visa vonios kambarys šlapas.

2026-05-29 • via Nuitee
I
Irina Claudia • family_with_children • ro
10
Vacanță
Pros:

Aproape de plajă. Curățenie, grijă față de oaspeți. Portokali Apartaments este o oază de liniște și un loc unde ai toate șansele să te relaxezi și să fii răsfățat. Mulțumim tuturor celor care chiar își dau interesul pentru a mulțumi oaspeții hotelului.

Cons:

Nu am avut nicio nemulțumire. Totul a fost minunat!

2026-05-28 • via Nuitee
L
Loredana • couple • ro
10
2026-05-28 • via Nuitee
F
Finn • extended_group • nl
10
Perfect verblijf
Pros:

Alles

Cons:

Niks

2026-05-28 • via Nuitee
L
Lucas • solo_traveller • fr
7
Excellent rapport qualité-prix
Pros:

Le personnel aux petits soins, très accueillant !
La piscine est très agréable, au calme, sans vis à vis.
Le rapport qualité-prix absolument imbattable !!!
Le petit déjeuner très correct (sauf le café ;))

Cons:

Mal insonorisé, nous entendions tous les bruits des voisins (chasse d'eau, portes, discussions...)

2026-05-27 • via Nuitee
V
Vasileios • solo_traveller • gr
10
Pros:

Πολύ καθαρά δωμάτια όπως και η πισίνα. Νόστιμο πρωινό, ευγενέστατο προσωπικό, πολύ φιλικοί και πρωτίστως άνθρωποι. Συνιστάται ανεπιφύλακτα. Ευχαριστούμε πολύ για την φιλοξενία.

Cons:

-

2026-05-26 • via Nuitee
Z
Zehra • couple • de
7
Pros:

Die Lage ist sehr gut ruhig und vom Trubel weit weg. Zum Strand muss man ein wenig laufen, aber war nicht so dramatisch. Ansonsten alles was man braucht ist im Ort erhältlich. Frühstück reichhaltig.

Cons:

Das Personal war sehr freundlich, jedoch hätte ich mir fürdas Frühstück mehr gewünscht. Z.B. dass die Lebensmittel abgedeckt sind und nichtkommerzielle fliegen umschwärmt werden. Für mich war der Kaffee ungenießbar, in einfachen Maschinen gebrüht und oft kalt. Ich hab mir dann löslichen Kaffee besorgt.

2026-05-25 • via Nuitee
E
Eduard • solo_traveller • gb
10
Pros:

Personalul foarte sociabil

2026-05-25 • via Nuitee
C
chiara • couple • ar
10
Pros:

El lugar era hermoso , con pileta y ubicado a 3 cuadras de la playa por lo cual se podía ir caminando y volver cuando uno quisiera , camas cómodas y amplias y desayuno muy rico , debo destacar también la atención de el personal, fueron muy amables con nosotros.

2026-05-24 • via Nuitee
Z
ZAKARIA • solo_traveller • ma
8
Pros:

L'emplacement, le cadre, le personnel sympathique et accueillant

Cons:

Le bruit des autres personnes occupants les appartements, ca cours dans les escaliers claquent les portes ne respectent pas les autres personnes

2026-05-23 • via Nuitee
J
Jola • couple • pl
1
Pros:

nic

Cons:

bardzo niemiły właściciel, w pokoju był grzyb na ścianie i ciekła woda, meble w kuchni napuchniete od wody, jak prosilismy o pomoc w tej sprawie to zostaliśmy zignorowani właściciel powiedział że nie mamy mu mówić co ma robić. pobyt zakończył się po 1 dniu, a booking uwzględnił nasza reklamację na warunki zamieszkania

2026-05-22 • via Nuitee
A
Anna • family_with_children • de
7
Pros:

Sehr nettes Personal, schöner Pool, es wird gerade renoviert und einiges ist schon schön neu gemacht. Zur Begrüßung gibt es Wein und Gebäck.

Cons:

Die Dusche war leider Mini, keine Aufhängung und das duschen eine kleine Herausforderung. Hatten ein Zimmer nach hinten, da ist die Aussicht nicht so schön. Das Hotel liegt mitten zwischen mehreren Hotel-Anlagen (All inclusive) und der Strand ist auch mit deren Liegen voll. Wir waren nur kurz dort für den Rückflug und das war ok. 20min bis zum Flughafen, war sehr entspannt.

2026-05-20 • via Nuitee
P
Patricia • family_with_children • ca
7
Overall it was a pleasant experience.
Pros:

The pool was nice and the staff were kind

Cons:

The pictures didn’t quite match what we got. Air conditioning didn’t work very well so the room was very hot.

2026-01-19 • via Nuitee
M
Maryo • extended_group • be
8
Pros:

Tout

2026-01-19 • via Nuitee
A
Arianna • couple • it
7
Soggiorno piacevole
Pros:

Staff super accogliente e disponibile. Piscina all’aperto con bar a bordo piscina aperto fino a tarda sera. Sdraio a bordo piscina. Posto auto incluso. Camera accogliente con tavolino all’aperto, prodotti per il bagno. Piccola cucina.
Colazione ricca e varia sia dolce che salata.

Cons:

Struttura interna, in particolare bagno della stanza da rinnovare, doccia piccola, bagno vecchio e non pienamente pulito.

2026-01-19 • via Nuitee
O
Olga • couple • cz
7
Pros:

Příjemný a milý personál čisté pokoje, čistý bazén příjemné prostředí

Cons:

Prakticky žádné vybavení pro vaření a přípravou večeře. Malý prostor v koupelně

2026-01-19 • via Nuitee
A
Andjela • extended_group • rs
9
Pleasant stay, but too many cats and weak internet. Everything else was great.
2026-01-19 • via Nuitee
N
Nadezhda • family_with_children • de
10
Pros:

Чистый уютный отель,вежливый и всегда готовый помочь персонал,у нас была комната с двумя балконами.Завтрак тоже был вкусный! До моря с детьми медленным шагом по жаре 15 минут,там же можно найти и супермаркет и ресторан.На такси от Ираклиона 20 минут и цена 50 евро.Если снять машину,выйдет дешевле и удобнее.

Cons:

Не работал вайфай в комнате,это единственный минус

2026-01-19 • via Nuitee
A
Archie • solo_traveller • au
10
2026-01-15 • via Nuitee