Bonsella Hotel

Hotels
3 Bao Khanh , Hanoi , VN

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious food
Cons:
Slow WiFi

Categories

Cleanliness
8.9
Standard quality for this hotel tier
Service
10
Staff were amazing, very accommodating.
Location
9.87
Good location near shopping and food.
Room Quality
9.41
Standard quality for this hotel tier
Amenities
9.36
Standard quality for this hotel tier
Value for Money
9.39
Standard quality for this hotel tier
Food and Beverage
9.85
Exceptional Vietnamese dinner experience.
Overall Experience
10
Overall a fantastic stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:38

Property Description

Prime Location near Hoan Kiem Lake and Night Market

Comfortable Rooms with Modern Amenities

Convenient Services for a Hassle-Free Stay

Experience the charm of Bonsella Hotel, just steps away from Hoan Kiem Lake and the vibrant night market. Relax in our well-appointed rooms with wooden flooring, air conditioning, and a flat-screen TV. Indulge in Vietnamese delicacies at our restaurant and take advantage of our tour desk and 24-hour reception for all your needs. Book now for a memorable stay in Hanoi.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

Cleanliness: 8.9
Service: 10
Location: 9.87
Room Quality: 9.41
Amenities: 9.36
Value for Money: 9.39
Food and Beverage: 9.85
Overall Experience: 10
R
RUSSELL • solo_traveller • au
10
Pros:

Everything was perfect Food..Staff ...Location...Price Will stay again👍

Cons:

Everything was Excellent..

2026-09-18 • via Nuitee
G
Ginge246 • solo_traveller • nz
8
Pros:

Friendly staff close to most things

2026-09-17 • via Nuitee
M
Marina • solo_traveller • fi
9
2026-09-14 • via Nuitee
H
Hiroaki • solo_traveller • jp
6
2026-09-13 • via Nuitee
Y
Yuju • extended_group • us
10
不錯
Pros:

位置很好/服務人員態度很好

Cons:

有一天住宿沒有熱水

2026-08-30 • via Nuitee
M
Mikee • couple • us
10
2026-08-26 • via Nuitee
K
Khin Sandar • couple • gb
8
2026-08-25 • via Nuitee
B
benthungo • family_with_children • in
8
Pleasant stay, good location and walkable to many places
Pros:

Breakfast was simple, location is excellent and rooms are just the right size. The location is walkable to all the good and famous places.

Cons:

The area is very crowded, during weekends traffic is not allowed, so you have no option but to walk.

2026-08-24 • via Nuitee
J
JINGXIA • extended_group • vn
10
2026-08-24 • via Nuitee
P
Pang • solo_traveller • us
10
Exceptional Service & The Best Staff! ❤️
Pros:

I loved everything about our stay here! The staff were truly the best and made us feel so welcomed and taken care of from the moment we arrived until we left.

From the front desk to breakfast and the night bar, everyone was so friendly and attentive. The breakfast was delicious with lots of variety.

What really stood out was how thoughtful the staff were. They asked about our checkout time and found out we were leaving at 4 AM. They arranged our pickup and even prepared breakfast for us to take with us because we were leaving so early.

The location is also great and close to everything. But honestly, it’s the amazing staff and their hospitality that would make me want to come back. I would definitely stay here again if I return! Highly recommend! ⭐️⭐️⭐️⭐️⭐️

2026-08-24 • via Nuitee
B
Brian • solo_traveller • de
8
Pros:

Das Hotel hat eine super Lage mitten in der Old Town. Von der Bar auf dem Dach hat man einen tollen Blick auf den Hoan-Kiem-See.

2026-08-23 • via Nuitee
K
Khin Sandar • couple • gb
8
Pros:

Location is good.

2026-08-22 • via Nuitee
K
Khin Sandar • couple • gb
8
2026-08-22 • via Nuitee
R
Ruty • couple • il
9
Pros:

Real close to lake .
Clean and friendly.

2026-08-21 • via Nuitee
T
Toru • solo_traveller • jp
9
2026-08-17 • via Nuitee
K
Karen • couple • au
9
A great location!
Pros:

A great position near the Lake.

2026-08-15 • via Nuitee
M
Man • family_with_children • us
9
Pros:

The hotel staff were all friendly and greeted us. They usually open doors, too, but sometimes forget. Not that I needed it, but it felt inconsistent, especially if the staff is visibly present.
The elevator didn't have AC, so it can be stuffy. And there is only 1, so sometimes need to wait.
The location was great. Just a few steps from Hoan Kiem lake. Mornings are bustling with vendor activities nearby, which I love.
Be wary of restaurants close to it, they are not that great. Make sure you see lots of Vietnamese customers before going in.
Lots of massages nearby, too, prices are not so bad for touristy area, and staff are always friendly.

Cons:

Overall not impressed with breakfast options & tastes. I added the option in case my kids were lazy to go out & about. But if I were solo, I would save the money and eat out.

2026-08-14 • via Nuitee
A
Almashri • solo_traveller • om
10
2026-08-14 • via Nuitee
V
Vien Ngoc • couple • vn
10
2026-08-09 • via Nuitee
N
Ng • family_with_children • nz
10
Good
Pros:

- Great Location.
- The staff is friendly.
- Really clean

Cons:

- The air conditioner is making a tiny noise.
- 5% charge on any card payment. But yeah, they are quite understanding and let me split the payment.
- Breakfast is pretty average.

2026-08-04 • via Nuitee