Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beautiful location on a private island
Spacious and modern rooms
Good food and varied amenities
Cons:
Deficient housekeeping services
Variable service quality

Categories

Cleanliness
7.96
Housekeeping was deficient, with limited types of towels despite specific requests.
Service
9.43
Service at the hotel was generally prompt and enthusiastic, though variable.
Location
9.47
The hotel is located on a private island, providing a peaceful escape from the city hustle.
Room Quality
8.92
The upgraded room was generous in size, providing comfort despite some layout concerns.
Amenities
9.45
The hotel offers extensive amenities including a renowned spa and spacious grounds.
Value for Money
8.91
A valuable stay for the quality and experience offered, suitable for seasoned travelers.
Food and Beverage
8.46
Food quality was good, but service varied from prompt to slow.
Overall Experience
9.43
Overall, a good experience, despite some drawbacks in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:07

Property Description

Luxurious Island Retreat

Lagoon-View Spa and Outdoor Pools
Indulge in relaxation at the lagoon-view spa and take a dip in one of the three outdoor pools.

Culinary Delights and Scenic Views
Savor Venetian cuisine at the rooftop restaurant or enjoy a meal by the pool at the family restaurant. With four restaurants and three bars on site, culinary options are abundant.

Charming Accommodations and Serene Surroundings
Experience comfort in air-conditioned rooms and suites, some with garden views and others with access to the rooftop pool deck. Explore the grounds featuring a church, olive groves, and cycling paths.

Book now to immerse yourself in the luxury and tranquility of JW Marriott Venice Resort & Spa.

Important information:

The property reserves the right to pre-authorize the credit card on the reservation at any time given prior to the guest arrival.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VCE

Location

Property Video

Guest Reviews

9
Based on 986 reviews
Cleanliness: 7.96
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 9.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
J
Jean Luc • solo_traveller • be
9
2026-08-28 • via Nuitee
S
Samir • family_with_children • at
10
Traumhaftes Hotel und auf jeden Fall etwas Besonderes!
2026-08-27 • via Nuitee
C
Charles • couple • fr
9
2026-08-26 • via Nuitee
V
Vianney • couple • fr
9
Pros:

Magnifique hôtel, un week-end incroyable.
La piscine sur le toit avec la vue sur Venise, le petit déjeuner est vraiment de qualité.

2026-08-25 • via Nuitee
M
Michael • solo_traveller • at
8
Great rooms, great location, yet bot really 5 star level
Pros:

Arrival ny taxi boat is a true James bond experience

Cons:

The gardens and outside areas look like they could use some love also, some parts of the hotel interior (like the restaurant) are not 5 star level

2026-08-25 • via Nuitee
K
Klaus • couple • de
9
Entspannte Tage
Pros:

Exklusiv auf einer Insel, schönes Zimmer mit Balkon und herrlich ruhig
Großes Angebot beim Buffet

2026-08-25 • via Nuitee
D
Duggan • family_with_children • ie
1
DONT STAY HERE! 2 Star at best
Pros:

The entrance in is amazing, and the cooking course we did is fabulous.

Cons:

We had several serious concerns:

Around the children’s pool, many of the surrounding tiles were cracked. We witnessed a man’s foot go through one of them, which raised an obvious safety concern.
The sunbeds were stained and poorly maintained.
The pool staff were unfriendly and made the area feel unwelcoming.
The water in one of the fountains was dark green and appeared unhygienic, yet children were putting their hands into it.
The hotel’s interior felt very dated and institutional, more like its former use as a hospital than a luxury five-star property.
The food and drinks were excessively priced, including €13 for a beer, without the quality or overall experience to justify those prices.
Taken together, these issues meant the hotel simply did not feel like a five-star property. Given the considerable amount we paid, we left feeling extremely disappointed and that our stay did not represent reasonable value for money.

2026-08-25 • via Nuitee
S
Stephem • family_with_children • gb
9
2026-08-24 • via Nuitee
R
Ruslan • couple • ua
10
Огромное спасибо отэлю за внимание! Все было идеально!!!
Pros:

Идеальное место для отдыха в Венеции! 🇮🇹❤️

Если бы не этот отель, думаю, Венеция не оставила бы у меня настолько ярких впечатлений. Здесь прекрасно всё: персонал — супер, отель — шикарный, территория — просто вау! 🔥

Отдельно понравилась атмосфера и публика — всё действительно соответствует уровню и статусу отеля.

Однозначно рекомендую на 100%! Место, куда хочется вернуться снова. 👌

2026-08-24 • via Nuitee
C
Catherine • family_with_children • gb
9
Pros:

Swimming pool

Cons:

The great playground could be open even when the swimming is not ! ( ou longer hours for swimming pool !

2026-08-24 • via Nuitee
J
JEFFREY • family_with_children • gb
3
A damp, fly-infested suite with an advertised bathroom sealed shut, followed by an attempted €200-per-night upsell inste
Cons:

Disappointing treatment from a supposedly luxury hotel

Our stay at the JW Marriott Venice was disappointing and fell far below any reasonable expectation of a five-star hotel.

We had booked what was advertised as a suite with two bathrooms, yet the second bathroom was completely inaccessible. When we initially questioned this, the hotel claimed that “the rooms are all different,” implying that our suite simply did not have the advertised second bathroom.

This explanation was insulting and plainly did not match what we could see. The bathroom door was still inside our suite, but its handle had been removed and a screw had been driven through the door to ensure that it could not be opened. As the suite was on the ground floor, we could even see the sealed-off bathroom from outside the building through its window. It was obvious that a bathroom existed but had deliberately been taken out of use. We felt the hotel was treating us like mugs.

Worse still, the room smelled strongly of damp. This was not a minor inconvenience. It made the room deeply unpleasant and significantly affected our family holiday.

We complained about the inaccessible bathroom and the smell of damp, but the hotel’s initial response was astonishing. Rather than provide the suitable suite we had already paid for, they tried to upsell us to another room for an additional €200 per night. In other words, their proposed solution to giving us a damp, defective suite that did not match what had been advertised was to charge us even more money.

Partway through our stay, the situation became even worse when we discovered a large number of flies in the room. We subsequently identified them as drain flies, which thrive in damp conditions and breed in drains and decaying organic matter. The flies appeared to be coming from the sealed-off bathroom. Our two children had been sleeping directly beside it.

2026-08-23 • via Nuitee
M
Majérus • solo_traveller • fr
10
2026-08-21 • via Nuitee
J
Jean Luc • solo_traveller • be
9
Pros:

Tout

Cons:

Rien

2026-08-20 • via Nuitee
T
Taja • extended_group • si
4
Pros:

The location is truly exceptional — you are in Venice, yet at the same time away from the crowds and chaos of the city. Upon arrival, the unique setting, atmosphere, and the entire concept of the property make you feel as though you are about to experience something truly special. Unfortunately, that feeling quickly fades, and this is where the five-star experience ends.

Cons:

Unfortunately, the service throughout our stay fell far below what one would expect from a five-star hotel, especially a JW Marriott. At the rooftop, we were initially treated as non-hotel guests and refused lunch service without anyone even asking whether we were staying at the property. When we were eventually served, even the basic table setup was missing.

The issues continued throughout our stay: the pool was shockingly dirty, our room was still not cleaned by 4 p.m. on two consecutive days despite raising the issue, and a member of housekeeping even used our personal phone charger to charge their own phone. Breakfast service was equally inattentive, with coffee regularly taking more than 20 minutes, while a glass of Prosecco was charged at an additional €12.

There were also serious billing concerns. A charge from another room appeared on our bill and, upon checking, staff confirmed that the receipt had not even been signed. We were also told at check-in that our room was fully paid, yet the following day our card — provided for a €450 deposit authorization — was charged €1,450 without our prior knowledge.

Most disappointing was the response from management. Despite raising these issues, the Front Office Manager appeared largely indifferent and made no meaningful effort to address or resolve our concerns.

Mistakes can happen, but a luxury hotel is defined by how it handles them. Sadly, both the service and management response fell far below five-star standards. Without question, our most disappointing experience within the JW Marriott brand.

2026-08-17 • via Nuitee
M
Maria • family_with_children • dk
9
2026-08-17 • via Nuitee
T
Tom • couple • gb
6
Loved the hotel and Venice
Pros:

We thought the actual hotel was exceptional, and very impressed with the facilities

Cons:

The service from the staff was bad, we had multiple occasions.

2026-08-17 • via Nuitee
A
Avi • couple • il
10
2026-08-16 • via Nuitee
N
Natalia • family_with_children • es
10
2026-08-16 • via Nuitee
B
Björn • couple • de
10
Pros:

Just perfect ….

2026-08-16 • via Nuitee
K
Kirsten • couple • de
9
Sehr angenehmes Hotel mit erstaunlichem Service und guter Küche in fantastischer Lage
Pros:

Das Dachterrassen Restaurant war sehr sehr gut, der Service dort perfekt und super freundlich. Qualität der Speisen sehr gut.
Sensationeller Ausblick auf Venedig.
Entspannte Location auf Insel. Die Ruhe ein Genuss.
Zimmer okay , Bett komfortabel, Ausblick indem den Garten etwas traurig

Cons:

Der Pool nur für Erwachsene ist viel zu klein,
Ein System nicht erkennbar, Reservierung offiziell nicht möglich, dann aber doch bei einigen Mitarbeitern!!!
Ein echter Minuspunkt. Man wählt das Hotel wegen seiner Lage sprich seinem Poolangebot

2026-08-16 • via Nuitee