Hotel Gracery Shinjuku

Hotels
8.3 (15574 reviews)
Shinjuku-ku Kabukicho 1-19-1 , Tokyo , JP
+81 3-6833-1111

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Lift / Elevator
Laundry
Luggage storage
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Review Highlights

Pros:
Excellent central Shinjuku location
Friendly, warm and helpful staff
Unique Godzilla theme and character
Good showers / in-room bathtubs
Generally clean and modern property
Cons:
Rooms are frequently very small with limited luggage space
Beds and pillows described as hard or uncomfortable
Perceived as pricey for room size; breakfast sometimes expensive
Occasional crowding/noisy nightlife area and litter outside
Operational issues: laundry dryers and elevator access complaints

Categories

Cleanliness
8.5
Generally described as modern and clean in multiple reviews, though some guests noted rooms are not always fully cleaned daily and there was litter around the hotel exterior at times.
Service
9
Staff frequently called helpful, warm and accommodating, going above and beyond for guests; a few comments noted rushed or slightly distant service in lounge areas.
Location
9.6
Consistently praised as an excellent, central Shinjuku location close to the station and nightlife; very convenient for sightseeing despite occasional crowding and a few safety/late-night concerns.
Room Quality
6.2
Many guests reported very small rooms, limited luggage space, and small or very hard beds; layout and twin-bed configurations also cited as inefficient.
Amenities
8.6
Unique Godzilla theme, in-room bathtubs and strong showers, coffee/tea facilities and other amenities were liked; some operational issues reported (broken laundry dryers, elevator access complaints).
Value for Money
7.7
Mixed sentiment: location and service justify the price for many, but several guests felt the rooms were small for the rate and breakfast could be overpriced, lowering perceived value.
Food and Beverage
7.3
Breakfast received mixed reviews — some guests praised it as excellent, others found it poor and expensive compared with local options.
Overall Experience
9.5
Overall highly recommended by many reviewers for location, staff friendliness and unique character (Godzilla); negatives (small rooms, crowds, occasional cleanliness/service quirks) tempered but did not dominate most guests' overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Comfortable Rooms and Convenient Location

Hotel Gracery Shinjuku, open since April 2015, offers comfortable rooms with free WiFi just a 5-minute walk from JR Shinjuku Station. Seibu Shinjuku Station is also conveniently close, just a 3-minute walk away.

Exceptional Services and Amenities

The hotel provides 24-hour reception, dry cleaning, laundry, and ironing services. Guests can enjoy a Japanese-style and Western breakfast buffet at the on-site restaurant. The multilingual concierge service and currency exchange machine add to the convenience.

Unique Features and Nearby Attractions

Notably, the hotel terrace boasts the iconic Godzilla Head, offering a unique experience. Within walking distance, guests can explore Shinjuku Gyoen National Garden and Shinjuku Golden Gai, making Hotel Gracery Shinjuku the perfect choice for a memorable stay.

Book now for an unforgettable experience at Hotel Gracery Shinjuku!

Important information:

Entry to the 8th floor terrace (Godzilla Head) will be suspended for the time being.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Location

Property Video

Guest Reviews

8.3
Based on 15574 reviews
Cleanliness: 8.5
Service: 9
Location: 9.6
Room Quality: 6.2
Amenities: 8.6
Value for Money: 7.7
Food and Beverage: 7.3
Overall Experience: 9.5
T
Tim • couple • au
10
Would highly recommend
Pros:

Excellent hotel, modern and clean

Cons:

Nothing was bad

2026-10-31 • via Nuitee
A
ambra • family_with_children • it
10
2026-10-31 • via Nuitee
L
Latifa • family_with_children • fr
8
Pros:

Le petit déjeuner. Les équipements.

Cons:

La chambre trop petite 18m2 à 2 c'est juste

2026-10-31 • via Nuitee
L
Liza • couple • us
10
Great stay, will definitely stay again if we are in Shinjuku,
Pros:

Location. Close to everything and minutes away from
The train station which was convenient. Staff was helpful and accommodating. Love the shower and separate toilet.

Cons:

Nothing bad about the property but noticed that there were a lot of litter around the corner of the hotel especially early in the morning. Also, lots of shady people but nothing to be concerned about.

2026-10-31 • via Nuitee
C
Cameron • couple • nz
10
2026-10-31 • via Nuitee
P
Pierpaolo Ferrazzo • family_with_children • it
8
2026-10-30 • via Nuitee
L
Leigh • couple • au
8
Very good
Pros:

Great location

Cons:

Small rooms for the price . No early check in with out charge , no late check out.

2026-10-30 • via Nuitee
A
ARTI • family_with_children • in
8
Cons:

The room size was very small. No place to open the suitcases. The bed was exceptionally small for two two people

2026-10-30 • via Nuitee
P
Pierpaolo Ferrazzo • family_with_children • it
8
2026-10-30 • via Nuitee
M
Michele • family_with_children • se
8
Pros:

Location, services, bathtub in the room and friendly staff.

Cons:

The room and the bed were a bit too small.

2026-10-30 • via Nuitee
A
ANGELIKA • couple • il
9
מלון טוב עם מיקום מעולה
Pros:

מיקום מעולה, צוות נהדר, מיטות נוחות

Cons:

חדר קטן , כיור בתוך החדר

2026-10-30 • via Nuitee
M
Martien • couple • nl
7
Hartje levend, bruisend Tokyo. Beetje plastic, druk, buitenlaag, alsof je self in een anime zit. Maar niet willen missen
Pros:

Midden in druk centrum waar alles te beleven is, beetje ver van de metro maar makkelijke wandeling. Snelle kiften. Oké kamer met goed uitzicht. Vooral heerlijke douche. Koffie en thee prima.,Godzilla is grappig. En in een stad waar heel veel te doen is. Bv disaster preparedness training

Cons:

Indeling kan beter vooral twee losse bedden kost veel ruimte, beter 1 groot bed, het ontbijt was slecht van wat wij in Japan gezien hebben en duur. Beter zelf ergens ontbijt regelen, lekkerder en voor minder. Personeel is natuurlijk vriendelijk maar afstandelijk.

2026-10-30 • via Nuitee
M
Manil Ranasinghe • family_with_children • gb
9
Pros:

Nice room with a great city view. Staff were helpful and friendly. Great location.

Cons:

Pillows were really hard!

2026-10-29 • via Nuitee
D
Deanty Mulia • couple • jp
6
2026-10-29 • via Nuitee
D
David • couple • il
7
סביר
Pros:

המיקום מרכזי

Cons:

חדרים קטנים מיטה לא נוחה

2026-10-29 • via Nuitee
T
Tayla • couple • au
10
Delightful experience with a warm welcome and hospitality from the staff
Pros:

Hotel Gracery was an excellent choice for our first Japan holiday! Location is great, right in the middle of everything and a short walk to Shinjuku station, which despite all the rumours wasn’t as hard to navigate as I expected.
Gracery staff were so warm, welcoming and always went above and beyond to make our stay comfortable and gave us a lovely card congratulating us on our honeymoon.

Cons:

Nothing! Leaving out one side of the building late at night might feel a little unsafe, but there are so many options for how to enter from the station side, this was never a concern!

2026-10-29 • via Nuitee
D
Dr. Sunil R • couple • in
9
Good place.
Pros:

Almost Everything worked well, friendly staff, followed instructions.

Cons:

The driers in the laundry didn't work well. Need replacement urgently. Everyone complained.

2026-10-29 • via Nuitee
J
Julian Malinsky • couple • ca
8
Cons:

Room was small, especially with 4 pieces of luggage.

2026-10-29 • via Nuitee
A
Alexandra • couple • au
10
Pros:

Excellent location, room size was fine as we had carry on Only, any larger (ie suitcases) and it would have felt a bit tight.

2026-10-29 • via Nuitee
T
Tal • family_with_children • il
6
Pros:

The staff, the Godzilla theme.

Cons:

Small room. They don't fully clean the room every day (maybe if you specifically request they will). Need 2 elevators to reach your room. I guess the location is great if you're young and looking to party. For me and my wife it was way too crowded, drunks everywhere and women who harass you for their "services".

2026-10-29 • via Nuitee