Embassy Suites Louisville Downtown

Hotels
•
Embassy Suites Hotels
8.8 (927 reviews)
501 South Fourth Street , Louisville , us
+1 502-813-3800

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly and professional staff
Clean rooms
Cons:
Valet service improvements needed
Housekeeping issues
Food quality inconsistencies

Categories

Cleanliness
8.38
Some reviews mentioned cleanliness issues such as below-average housekeeping service.
Service
9.35
The staff was frequently described as friendly and professional.
Location
9.39
Multiple reviews highlighted the hotel's excellent location, especially for local attractions.
Room Quality
8.34
Rooms were mentioned as clean but some guests felt they did not match advertised photos.
Amenities
8.87
Amenities like the breakfast and vending machines were appreciated, but some felt improvements are needed.
Value for Money
8.83
Most reviews expressed that the hotel was worth the cost, with some minor complaints.
Food and Beverage
8.38
Breakfast received mixed reviews with some praising it and others finding it lacking in variety.
Overall Experience
8.85
The overall sentiment was positive with recommendations for others to stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:47

Property Description

Prime Location near Entertainment District
Located next to Fourth St. Live!, our historic downtown Louisville hotel offers proximity to Whiskey Row and top attractions.

Luxurious Amenities for Comfort
Enjoy an indoor pool, 24-hour fitness centre, and complimentary cook-to-order breakfast. Relax in rooms with a separate seating area, sofa bed, and 46-inch HDTV.

Convenience and Dining Options
Benefit from a 24-hour business centre, 15,000 sq. ft. of event space, and on-site fine dining at Catch 23. Unwind at our nightly complimentary reception with snacks and beverages.

Book your stay at Embassy Suites Louisville Downtown for a memorable experience in the heart of the city.

Important information:

Please note the pool and gym are closed and breakfast service is suspended until further notice. Breakfast will be offered in a grab-and-go bag option at this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 45 per day.

Location

Guest Reviews

8.8
Based on 927 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 8.85
J
Jackson • solo_traveller • us
10
Pros:

Pool and breakfast. Beautiful hotel and clean.

2026-07-25 • via Nuitee
L
Lisa • couple • us
10
Very nice and would love to go back
Pros:

Everything was fantastic

Cons:

Valet was different but I wouldn’t say I didn’t like it I just keep forgetting things in my car.

2026-07-23 • via Nuitee
G
Glyn • couple • us
7
Pros:

Staff was awesome

Cons:

Dirty windows and a little rough at night outside the property

2026-07-20 • via Nuitee
B
Billy • solo_traveller • us
10
Pros:

Great stay!!!

2026-07-20 • via Nuitee
J
Jan Wouter • extended_group • nl
4
Very disappointed.
Cons:

Reserved 2 rooms, but only one available. They just blamed booking.com and offered no compensation or apology. It took 3 calls to receive extra comforters. Wifi and tv down for one whole day. Breakfast sub par with poor selection. Reserved 100 per night on credit card for incidentals, which was never communicated. Then on top of that overcharged credit card not in line with final bill.

2026-07-18 • via Nuitee
B
Brent • extended_group • us
5
Good location, could improve cleanliness and in need of a huge upgrade in restaurant service.
Pros:

Great location

Cons:

Arrived at the restaurant about 18 minutes before they closed after a long day of driving. We were famished. Asked if we could order something fast as we were aware they were closing. We were told yes and that is where the customer service ended. Every person we had contact with from that moment on made us feel very unwelcome. We spent $200 between 3 people for dinner. I would expect more hospitality, not disgust that they might have to stay 10-15 minutes longer. There were other people still there when we hurriedly ordered and finished eating.

2026-07-17 • via Nuitee
A
Arne • solo_traveller • de
7
Pros:

Friendly staff, cleanliness

Cons:

Not enough light switches, room didn't keep temperature for long

2026-07-16 • via Nuitee
C
Carla • extended_group • us
10
Pros:

The room was amazing. The breakfast was high level and I loved the location of the hotel as well.

2026-07-14 • via Nuitee
C
Celestine • couple • us
10
Hotel is very elegant. I think Valet Parking rates could be a little lower than $45/night.
Pros:

Great downtown location, walkable to food and sites. Room was awesome. Breakfast and evening reception-awesome, as usual.

Cons:

Valet Parking rate of $45/day.

2026-07-09 • via Nuitee
M
Motley • couple • us
10
2026-07-09 • via Nuitee
S
Shameka PARRISH-WRIGHT • solo_traveller • us
9
My guests enjoyed their stay. I rented 4 rooms..Great service.
Pros:

Clean. Breakfast.

Cons:

Parking but normal for area.

2026-07-07 • via Nuitee
D
Devon • solo_traveller • us
10
2026-07-07 • via Nuitee
K
Kristin • family_with_children • us
9
Convenient location
Pros:

Breakfast was excellent! Lots of options for a continental breakfast. Room was very spacious and comfortable.

Cons:

Parking is quite expensive but that is to be expected in downtown.

2026-07-03 • via Nuitee
S
Shelton • couple • us
3
2026-06-30 • via Nuitee
T
Tim • couple • us
10
2026-06-28 • via Nuitee
F
Fahy • couple • us
1
Very clean, very loud
Pros:

It was clean

Cons:

Way too big- the location was on top of a very loud concert hall across the street

2026-06-27 • via Nuitee
D
Deidre • couple • us
10
2026-06-25 • via Nuitee
P
Patricia • extended_group • us
4
Pros:

Ol

Cons:

The room head, long, black hair in the corner of the shower, which tells me it wasn’t clean properly. I spoke with the staff and they had it corrected. I was disappointed that they were no facilities within the building, such as a lounge or a bar, which the previous Embassy suite type stayed at have had that type of thing gift shop was very limited

2026-06-24 • via Nuitee
S
Seungyeon • family_with_children • us
10
Pros:

Breakfast was great!

Cons:

We reserved two rooms that could have been adjacent, but they were not assigned next to each other for our family.

2026-06-23 • via Nuitee
K
Karlee • family_with_children • us
10
Excellent stay. Exceeded my expectations.
Pros:

I loved our room and how big it was. The bed was very comfortable and clean. The complimentary evening service was a huge plus for our family of five. My husband and I got to enjoy two drinks per night while the kids could get as much juice/soft drinks. There was a little area with meats, cheese, fruit, crackers and dip. It was all complimentary. The breakfast was nice, with an omelet and eggs cooked to order. The lobby smelled so nice, and the staff were friendly.

Cons:

The indoor pool was colder than expected.

2026-06-21 • via Nuitee