Hilton Garden Inn Palo Alto

Hotels
•
Hilton Garden Inn
8.4 (538 reviews)
4216 El Camino Real , Palo Alto , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Comfortable stay
Plentiful parking
Cons:
Cleaning service issues
Rude staff at bar
High parking fees
Pool and hot tub unavailable

Categories

Cleanliness
7.23
Room was not cleaned properly during stay, which impacted overall sentiment.
Service
9.7
Staff was generally friendly and helpful; some issues with bar staff noted.
Location
8.24
Convenient location but neighborhood safety and aesthetics were concerns.
Room Quality
7.69
Room quality affected by noise and some issues with cleanliness.
Amenities
8.72
Indoor pool and hot tub were unavailable, impacting value.
Value for Money
7.68
High price for services that did not meet expectations.
Food and Beverage
9.23
Buffet breakfast not included; good dining options available.
Overall Experience
8.7
Mixed feelings due to cleanliness issues and amenities not being as advertised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:24

Property Description

Luxurious Indoor Pool

The Hilton Garden Inn Palo Alto offers a luxurious indoor pool for guests to relax and unwind during their stay.

Modern Amenities and Elegant Decor

Experience modern amenities and elegant decor in every room at the Hilton Garden Inn Palo Alto. From free WiFi to flat-screen cable TVs, each room is designed to provide comfort and convenience.

Convenient Location

Located just 10 minutes' drive from the Shoreline Amphitheatre and within close proximity to Stanford University, the Hilton Garden Inn Palo Alto offers a convenient location for both leisure and business travelers.

Book now to experience the perfect blend of luxury and convenience at the Hilton Garden Inn Palo Alto.

Important information:

Please note:
Parking is available for a nightly fee of 20 USD per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 538 reviews
Cleanliness: 7.23
Service: 9.7
Location: 8.24
Room Quality: 7.69
Amenities: 8.72
Value for Money: 7.68
Food and Beverage: 9.23
Overall Experience: 8.7
C
Cumyia • couple • us
9
2026-09-03 • via Nuitee
L
Lesly • family_with_children • us
10
Pros:

The staff so nice. Very clean and comfortable room. Also the pool area was very clean.

2026-08-30 • via Nuitee
A
Arnau • couple • us
8
2026-08-28 • via Nuitee
M
Myoung Soo • couple • us
7
Pros:

방이 spacious함. 호텔이 전반적으로 새로지은듯 깨끗함. 가격은 비싸지만 동네는 걸어다녀도 안전함.

Cons:

아침 식사의 메뉴가 다양하지 않음. 근처에 먹을 곳은 적오도 0.5 마일 가야 함. 또한 주차가 overight인 경우 유료였음.

2026-08-15 • via Nuitee
E
Eric • family_with_children • us
9
2026-08-14 • via Nuitee
E
Emre • solo_traveller • tr
9
2026-08-10 • via Nuitee
M
Maribel • couple • us
10
2026-08-10 • via Nuitee
E
Esengulova • family_with_children • us
1
Cons:

We stayed one night, but when we returned to our room the next evening, we found that it had been assigned to someone else who was already staying there. All of our food, including my baby’s food and milk, her bottles, were in the hotel room.

The hotel gave us a new room. I asked if they could provide some milk for my baby since we no longer had access to our supplies. The milk they brought from the restaurant , after drinking and falling asleep she cried all night, when I tried the milk in the fridge it was spoiled. I was so worried that I considered taking her to the emergency room. I cried all night with her and people at reception said there is nothing they can do about it.

I had classes at Stanford the next morning, which was the reason for our trip, but instead we spent the entire night exhausted and distressed.

This was a shocking experience and not what I expected from a Hilton hotel. Unfortunately, this is not the first time I’ve encountered a room assignment issue like this at a Hilton property. I would not recommend this hotel.

2026-08-07 • via Nuitee
M
Marc • family_with_children • us
10
2026-07-19 • via Nuitee
H
Herman • couple • us
10
Fun night with the family
Pros:

It was big and exceptional

Cons:

I couldnt complain

2026-07-18 • via Nuitee
S
SEEKINGTOEXPLORE • solo_traveller • us
10
Pros:

Very clean and great breakfast.

2026-07-17 • via Nuitee
T
Terry • solo_traveller • us
10
Very comfortable bed and spacious room., will stay here again.
2026-07-15 • via Nuitee
M
Melissa • solo_traveller • us
10
The experience was great our 4 th of July weekend get away was a memorable stay from our great America day to dinner and
Pros:

Relaxing , quiet , clean , indoor pool

Cons:

Breakfast food choice

2026-07-14 • via Nuitee
R
Romero • solo_traveller • us
10
Pros:

Nice and quiet 😊

2026-07-14 • via Nuitee
C
Charmaine • couple • us
10
2026-07-14 • via Nuitee
Z
Zoilo • extended_group • us
10
Very respectful & friendly staff
Pros:

Outstanding staff

Cons:

N/A

2026-07-13 • via Nuitee
S
Sakin • extended_group • kz
9
2026-07-08 • via Nuitee
S
Sakin • family_with_children • kz
8
2026-07-08 • via Nuitee
M
Maiya • solo_traveller • us
6
2026-07-07 • via Nuitee
B
BobBLaJolla • Business • Napa, Napa Valley, California
8
Best Bargain in Palo Alto
Pros:

The room was well furnished and very comfortable. The hotel staff was very professional. For anyone visiting Stanford I highly recommend the Hilton Garden Inn..

2026-07-06 • via Tripadvisor