Pavillon Garden Hotel

Hotels
8.4 (2024 reviews)
16 Ton Dan Street, Loc Tho Ward, Nha Trang City , Nha Trang , VN

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent, central location (close to beach road and many restaurants)
Stylish, modern apartment decor in several units
Helpful and polite staff (assistance with room changes and documentation)
Comfortable beds and generally good room lighting
Some apartments described as clean, spacious and well-equipped
Close access to cafes and local food options
Cons:
Poor cleanliness in multiple cases: dust, unclean floors, full bins, missing towels
Kitchen amenities lacking or dirty (insufficient cutlery, plates, tiny cups)
Mold reported in bathroom walls
Some rooms/apartments differ from photos; worn mattress in one report
No parking available for some guests
Noise / poor soundproofing between floors/rooms
Reception unable to supply sheets for sleeper couch in at least one case
Perceived overpricing on booking platforms

Categories

Cleanliness
5.5
Multiple reviews report poor cleanliness: dust, unclean floors, full rubbish bins, missing towels on arrival and explicit statements like 'Очень грязно' and mold in a bathroom — significant negative sentiment.
Service
9.7
Service is frequently praised: staff described as excellent and helpful (helped change rooms, specific administrator support during document issues). Some minor reception lapses (couldn't provide sheets) but overall strong positive sentiment.
Location
10
Very consistently praised across reviews: 'Location was brilliant', 'Lage Mega', very close to beach road, many nearby restaurants and central location — clear strong positive.
Room Quality
8.6
Mixed sentiment: several guests liked stylish, modern apartments and good beds, but issues noted (mattress showing wear, some rooms not matching photos, variable apartment vs hotel-room expectations).
Amenities
7.3
Amenities receive repeated complaints: kitchens poorly stocked (insufficient cutlery/plates, tiny cups), missing towels, limited parking, and some guests noted having to use basement for lift — overall below average.
Value for Money
7.9
Mixed to slightly negative: guests note good location and comfortable beds but also mention Booking prices are high/overpriced and cleanliness issues that reduce perceived value.
Food and Beverage
8.5
On-site F&B is not described in reviews; several guests point out many nearby restaurants (including vegan options). Assigned slightly above target due to strong location/access to eateries.
Overall Experience
9.7
Overall stays are positive for many guests thanks to location, helpful staff and comfortable rooms despite notable cleanliness and amenity issues; net sentiment leans positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:43

Property Description

Prime Location & Nearby Attractions
Pavillon Garden Hotel & Spa Nha Trang is ideally situated just a short stroll from Nha Trang Beach, 2/4 Square, and the bustling Night Market. With key attractions like Sailing Center Vietnam and Tram Huong Tower within walking distance, convenience is at your doorstep.

Comfortable Sea-View Rooms with Balconies
Indulge in the luxury of sea-view rooms with private balconies, offering a tranquil retreat after a day of exploration. Enjoy modern amenities like cable TV, air conditioning, and en suite bathrooms, with some rooms boasting stunning city views.

Exceptional Services & Dining Experience
Experience warm hospitality from our 24-hour front desk staff, ready to cater to your needs from luggage storage to travel arrangements. Treat your taste buds to a delightful array of Vietnamese and Western cuisines at Pavillon Garden Restaurant, complemented by a daily buffet breakfast.

Book your stay at Pavillon Garden Hotel & Spa Nha Trang for a memorable and convenient getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NHA

Location

Guest Reviews

8.4
Based on 2024 reviews
Cleanliness: 5.5
Service: 9.7
Location: 10
Room Quality: 8.6
Amenities: 7.3
Value for Money: 7.9
Food and Beverage: 8.5
Overall Experience: 9.7
L
Linden • solo_traveller • au
10
Pros:

Lovely place Lovely staff
Great location
So much room

Cons:

Air-conditioned didn't work well in small bedroom

2026-09-19 • via Nuitee
G
Giang • family_with_children • vn
7
2026-09-07 • via Nuitee
T
Tong • extended_group • ca
7
2026-09-06 • via Nuitee
T
Tran • couple • vn
9
2026-09-03 • via Nuitee
T
Teacher Kenny • solo_traveller • vn
10
2026-08-20 • via Nuitee
M
M. Hiếu • solo_traveller • vn
10
2026-08-16 • via Nuitee
N
nhi • extended_group • vn
9
Pros:

Vị trí trung tâm

2026-08-16 • via Nuitee
N
Nhân • family_with_children • vn
9
2026-08-14 • via Nuitee
H
HUỲNH PHƯƠNG THẢO • family_with_children • vn
10
2026-08-11 • via Nuitee
M
Mai • family_with_children • vn
7
2026-08-09 • via Nuitee
N
Nicola • solo_traveller • au
5
Location was brilliant. The property is tired and could do with an update. As stated there were no towels in my room, th
Pros:

Location was brilliant.

Cons:

When I arrived in my room there was no towels, the rubbish bin was still full from previous occupants and the floor had bits all over it so obviously hadn’t been cleaned properly.

2026-08-07 • via Nuitee
L
Linh • family_with_children • vn
7
2026-08-03 • via Nuitee
J
Janne • extended_group • de
8
Hatten einen schönen Aufenthalt, Lage Mega, viele Restaurants, recht sauber, ruhig gelegen
Pros:

Die Zimmer (Apartments) hatten Stil, die Lage war Mega, es gab sehr viele Restaurants in der Nähe (auch vegane), Check in verlief ohne Probleme

Cons:

Zimmer entsprach nicht den Bildern da wir ein Apartment und kein Hotelzimmer hatten (sahen trotzdem Mega aus - die Einrichtung war liebevoll gewählt), hatten einen Feueralarm (war ein Fehlalarm allerdings hat uns das niemand gesagt nachdem der Alarm aus war also waren wir etwas verwirrt)

2026-07-25 • via Nuitee
H
Hà • solo_traveller • vn
6
2026-07-20 • via Nuitee
B
Bảo • extended_group • vn
10
Pros:

đẹp sạch thoáng mát

Cons:

có điều đồ dụng cụ nấu ăn bếp chưa đầy đủ và sạch cho lắm

2026-07-18 • via Nuitee
M
Maria • family_with_children • us
5
2026-07-16 • via Nuitee
A
Anthea • family_with_children • ie
6
Pros:

The bathroom is a good size with a good shower. The apartment has two beds and a sleeper couch which is very handy. Having a fridge and microwave was great. Lighting in the apartment is good. It is in a good location - very close to the beach road.

Cons:

The beds and pillows do not have protective covers. The mattress of the main bed seems to be a well used one - had tiny knots in it. I opted to sleep on top of the duvet rather. The kitchen is not well stocked with respect to cutlery and plates. Only 2 small cups were provided. Reception could not provide sheets for the sleeper couch, only a double duvet.

2026-07-13 • via Nuitee
Дмитрий • family_with_children • ru
5
Pros:

Очень грязно, все в пыли, даже Пол не помыли...

2026-07-06 • via Nuitee
A
Anna • family_with_children • ru
6
Pros:

Персонал отличный. Очень вежливый. Помогли и поменяли номер. Как говорят, Азия есть Азия. Я знала и с собой брала тряпочку и сама мыла пол как пришли, я с ребёнком была. Расположение прекрасное, рядом кафе и там питались, все было хорошо. Фрукты тоже рядом брали, прям напротив. Цены букинг конечно сильно завышает. Кровать отличная, подушки тоже!

Cons:

Я немного двигала кровать , поближе к стене, так там столько сюрпризов было. Чистота отсутствовала . когда там мыли или протирали загадка. Хотела сказать про кружки, они такие маленькие, будто кукольные. Непривычно

2026-07-04 • via Nuitee
Z
Zoia • family_with_children • ru
5
2026-06-28 • via Nuitee