Cloud Hotel & Suites

Hotels
7.1 (650 reviews)
Diamond Plaza, Parklands , Nairobi , ke

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Excellent/helpful staff
Great breakfast (varied and praised)
Clean and air-conditioned rooms (reported by some)
Overall positive stay / very good experience
Cons:
Toilets/bathroom maintenance needed
Fridge in room not working
No lifts to restaurant/pool; elevators poorly maintained
Pool/jacuzzi water quality (too cloudy)
Undisclosed billing for visitors
Room/showroom fittings outdated

Categories

Cleanliness
6.5
Mixed comments: several guests report toilets and bathrooms needing maintenance and elevators not well maintained, though some guests specifically call rooms clean.
Service
7.8
Generally praised: multiple mentions of efficient, friendly and helpful staff; one negative report related to billing policy that affected perceived service.
Location
8.3
Consistently positive: many guests highlight the location and ambiance as a strong point.
Room Quality
6.7
Mixed: several positive notes about rooms being fine, but specific issues reported such as a non-working fridge and requests to upgrade/showroom condition.
Amenities
5.8
Problems reported with pool/jacuzzi water quality and lack of lifts to restaurant/pool; elevators and access areas noted as poorly maintained.
Value for Money
5.5
Concerns about undisclosed billing for visitors reduce perceived value despite decent rooms and service.
Food and Beverage
8.5
Strong positive sentiment: multiple guests describe the breakfast as amazing and very varied.
Overall Experience
7.7
Overall positive: several guests call it their best stay or a very good experience, tempered by maintenance and billing issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:36

Property Description

Luxurious Accommodations
Experience elegance and comfort in our African-inspired rooms and suites, equipped with modern amenities like flat-screen TVs, air conditioning, and free WiFi. Upgrade to our spacious suites for a separate seating area and stunning city views.

Rooftop Dining and Leisure
Start your day with a delicious breakfast at our rooftop restaurant overlooking the city, then unwind by the outdoor pool. Explore our additional facilities including a games room, nightclub, and casino for endless entertainment options.

Convenient Location and Services
Conveniently situated near City Park and Nairobi central, our hotel offers easy access to shopping, dining, and entertainment options. Take advantage of our 24-hour front desk, tour desk, and airport shuttle services for a seamless stay.

Book now for an unforgettable stay at Cloud Hotel & Suites!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NBO

Location

Guest Reviews

7.1
Based on 650 reviews
Cleanliness: 6.5
Service: 7.8
Location: 8.3
Room Quality: 6.7
Amenities: 5.8
Value for Money: 5.5
Food and Beverage: 8.5
Overall Experience: 7.7
S
SANJEEV • solo_traveller • in
9
Pros:

Hi, i stayed in August, 2026 for one night, room was good clean and comfortable just need to change washroom mirror otherwise washroom also good, break was good but with many options need to increase more options for vegetarians

2026-08-15 • via Nuitee
R
RAJIV • solo_traveller • in
7
Pros:

Close by to market area with some restaurants and Super market.

Cons:

Surprisingly Payment is taken in advance 3 days before my arrival at hotel..

2026-08-14 • via Nuitee
L
Linet Anyango • solo_traveller • at
7
2026-08-13 • via Nuitee
D
Doleschal • solo_traveller • at
8
Pros:

Sehr hifsbereite Personal. Tolle Lage, Leckere Frühstuck, grosses sauberes Schwimming pool and Fitnessraum. Am erste Abend hatten wir ein Upgrade auf ein Suit das war fabelhaft.

Cons:

Werbung über ein indoor Spielplatz,was angeblich nicht mehr aktuel war. Keiner wusste davon und keiner fuhlte sich daźu zuständig

2026-08-12 • via Nuitee
A
Abdiazizfx • solo_traveller • so
7
2026-08-11 • via Nuitee
A
Awadh • solo_traveller • ae
5
Area is good near lot of restaurants
Pros:

Area is good everything you need is around you

Cons:

Is inside the business building

2026-08-09 • via Nuitee
B
BHOJO • solo_traveller • ke
10
Pros:

Overall Best Stay

2026-08-04 • via Nuitee
K
Kagunya • solo_traveller • ke
10
Pros:

Excellent efficient service

2026-08-02 • via Nuitee
J
Joel • solo_traveller • cd
6
2026-07-23 • via Nuitee
S
Sameer • solo_traveller • tz
8
Pros:

The location and ambiance was wonderful.

Cons:

The fridge in my room wasn't working.

2026-07-09 • via Nuitee
B
Bhundia • solo_traveller • ke
5
Pros:

Location

Cons:

Staff and fittings are old

2026-07-09 • via Nuitee
S
Sheila M • couple • ug
7
It was okay. The staff was great, breakfast was great
Pros:

The breakfast was amazing.

Cons:

The elevators didn’t look well maintained in terms of cleanliness.

2026-06-23 • via Nuitee
C
Chinnasami • family_with_children • us
5
2026-06-23 • via Nuitee
S
Sanjiw • extended_group • in
1
2026-06-16 • via Nuitee
M
MOHAMMED • solo_traveller • gb
7
2026-06-10 • via Nuitee
F
FAIZ ABDALLA ALI • solo_traveller • ke
8
Pros:

Location good

Cons:

Maintenance of toilets

2026-06-04 • via Nuitee
F
FAIZ ABDALLA ALI • solo_traveller • ke
8
Pros:

Good location

Cons:

Toilets needs maintenance

2026-06-04 • via Nuitee
A
akberali • couple • ae
1
2026-06-03 • via Nuitee
A
akberali • couple • ae
1
2026-06-03 • via Nuitee
M
MOHAMMED • solo_traveller • gb
8
Pros:

Staff friendly good character n helpful

Cons:

Showroom needs to upgrade

2026-06-02 • via Nuitee