The X Hotel Brunswick Square

Hotels
4.6 (1223 reviews)
11 Brunswick Square , Brighton & Hove , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Express check-in/check-out
Ironing service
Non-smoking throughout
Concierge service
Guest rooms disinfected between stays
Cashless payment available
First aid kit available
See all facilities

Review Highlights

Pros:
Close to destination
Good value for money
Cons:
Poor cleanliness
Awful service
Room quality issues
Lack of amenities

Categories

Cleanliness
2.7
Many reviews mentioned issues with cleanliness, such as old and filthy conditions.
Service
4.2
Service was highlighted negatively, especially regarding check-in procedures and unhelpful staff.
Location
7.7
Location was frequently mentioned positively, being close to destinations.
Room Quality
3.2
Rooms were described as small, damp, and poorly maintained.
Amenities
3.7
Lack of basic amenities including heating and proper furnishings.
Value for Money
4.7
The feeling of poor value due to various issues mentioned.
Food and Beverage
5.3
No specific comments were made about food and beverage options, deemed standard quality for this hotel tier.
Overall Experience
5.3
The overall experience is mixed, heavily impacted by service and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:01

Property Description

Luxurious Accommodation
The Brunswick Square Hotel & Spa provides a luxurious stay in the heart of Brighton and Hove. With en suite rooms, free Wi-Fi, and elegant decor, every guest is sure to feel pampered and comfortable during their stay.

Unique Room Selection
Choose from a variety of room options at The Brunswick, including 4 poster rooms and Master Rooms with stunning sea views. Each room is thoughtfully designed to provide a unique and memorable experience for every guest.

Convenient Location
Situated in a Grade I listed square, just a stone's throw away from the beach and surrounded by top-notch restaurants and bars, The Brunswick offers the perfect blend of serenity and convenience for travelers seeking a memorable seaside getaway.

Ready to experience luxury and convenience in Brighton and Hove? Book your stay at The Brunswick Square Hotel & Spa now!

Important information:

This property offers online self check-in only.

In order to complete the online self check-in process, each guest is required to provide Identification before arrival. If you choose not to provide your ID before arrival, you may not use the online self check-in. A check in fee of POUND 25 will apply.

To ensure the safety, security, and registration of all guests, an insurance fee is required of four pounds and ninety seven pence per guest. This nonrefundable fee is for the pre-authorization on the card provided prior to the check in, covering any incidental charges, smoking violations detected or unsettled payments at check-out.

Please note early check in or late check out are only possible at a surcharge. If you haven’t completed the online check in by 18:00PM costs POUND 25 to check in after 18:00PM.

A surcharge fee of POUND 49 applies for arrivals after check-in hours. All requests for late arrival are subject to confirmation by the property.

The property will only accommodate the number of guests specified in the booking confirmation. A surcharge of POUND 35 per person per night applies for each additional guest you wish to add to your reservation. Additional unregistered guests are not allowed at the property.

Smoking anywhere on site or out of any window, or covering the fire alarm is strictly prohibited. Violating this policy will result in an additional fee of POUND 200. Your reservation will be immediately terminated and will remain nonrefundable.

Quiet hours are between 22:00:00 and 07:00:00.

Guests are required to show a photo identification and credit card upon check-in.

Please note that all Special Requests are subject to availability and additional charges may apply.

This property will not accommodate hen, stag or similar parties.

Guests under the age of 18 can only check in with a parent or official guardian.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LON

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 3 years old stay for £9 per person per stay when using an available cot.
    Children from 1 year old to 3 years old stay for £9 per person per night when using an existing bed.
    People 3 years old and over stay for £35 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

4.6
Based on 1223 reviews
Cleanliness: 2.7
Service: 4.2
Location: 7.7
Room Quality: 3.2
Amenities: 3.7
Value for Money: 4.7
Food and Beverage: 5.3
Overall Experience: 5.3
O
Ondrej solo_traveller gb
4
Wouldn’t book again
Pros:

Wasn’t nice bed was making so much noise every time you moved mattress was not comfortable at all you can feel the spring

Cons:

When you looked out your window all you can see if brick wall sadly

2026-05-30 via Nuitee
A
Adrian couple gb
4
Cheap and value for money, but don’t expect a hotel stay
Pros:

The shower was either boiling or freezing and completely unsafe! The shower floor was completely slippery and not a great experience!

Cons:

It was near Brighton

2026-05-30 via Nuitee
L
Luise solo_traveller gb
1
Pros:

Nothing. Awful. Worse than a hostel.

Cons:

Electric wires hanging out. Unsafe for children. Holes on the floor. Not a single person to talk to and very complicated AI robot - welcome to the future... i hope not! Extra money required at every turn. To a AI robot no less. Dirty. Falling to pieces. Awful experience through and through.

2026-05-30 via Nuitee
C
Carlo solo_traveller gb
1
Vergognatevi di permettere loro di usare Booking !
Pros:

La gente scappava dalla struttura, abbiamo pagato 2 notti ma il giorno In cui abbiamo prenotato ci siamo trovati per caso li fuori, avremmo dovuto fare il check in il giorno dopo non siamo più tornati, abbiamo chiesto il risarcimento perché con 3 bambini era veramente rischiosissimo a livello di igiene e mi meraviglio come voi possiamo far usufruire a certe strutture il vostro nome! Vergogna !

Cons:

Tutto!

2026-05-30 via Nuitee
S
Sabita solo_traveller gb
1
Pros:

Nothing much as i never got the stay 😕

Cons:

I paid for the property and, during check-in, I was asked to pay a waiver fee, which I did (£9 and something). However, before I could complete the process, I was then asked to pay an additional £25 for a late check-in fee. This was not acceptable, as I had already messaged the property and started the check-in process before the allocated 6pm cut-off time.
Because they would not accept this, we were left without a place to stay. I did not have another card available for payment and only had a small amount of cash on me, so we were effectively stranded.
I also tried contacting Booking.com, but the AI operator would not accept my booking reference. I attempted to contact the property directly several times, including before 6pm, but received no answer at all. Overall, this was a very disappointing experience.

2026-05-29 via Nuitee
M
Millie couple gb
2
2026-05-28 via Nuitee
G
Greta solo_traveller gb
1
2026-05-28 via Nuitee
W
Wai Yan Phyo couple gb
1
It was horrible
Pros:

Nonthing

Cons:

Everything

2026-05-28 via Nuitee
C
colin family_with_children gb
1
Crap
Pros:

Nothing

Cons:

Everything

2026-05-28 via Nuitee
K
Krzysztof family_with_children gb
2
2026-05-28 via Nuitee
L
Lae Thu couple gb
1
So bad
Pros:

nothing it js not the same as a photo

Cons:

we felt like it is a scam

2026-05-28 via Nuitee
M
megi couple gb
1
Pros:

nothing

Cons:

very very bad place really never go there ol people there was disappointed smalls like shit the room

2026-05-28 via Nuitee
H
Hygerta solo_traveller gb
1
Terrible
Pros:

Nothing

Cons:

Everything

2026-05-27 via Nuitee
A
Arijana family_with_children gb
1
Just not recommended to anyone.
Pros:

Absolutely bad🤦🏻‍♀️
The pictures in advert is different,lies.
When we get there,was shocked 😳
Stone age property in basement.
Windows and doors damaged and not safety at all.
We lost a lot money and still have to pay extra for self check in on line,other way they didn’t gave as a PIN code from door keys.
Very dirty 😡

Cons:

Nothing
It’s terrible

2026-05-27 via Nuitee
A
Acosta robalino solo_traveller gb
2
2026-05-27 via Nuitee
M
Michael solo_traveller gb
1
Bad
Pros:

Nothing wouldnt let me check in

Cons:

Nothing awful experience
Avoid this place if you can help it

2026-05-26 via Nuitee
T
Therese solo_traveller gb
4
You get what you pay for
Pros:

You get what you pay for, and I hardly paid anything. Location. Many doors so hard to get robbed.

Cons:

Dirty glass under the bed, scrumped up paper and plastic on the floor. Could hear the neighbour nextdoor thru the paper-thin door. The TV remote had no battery, but obviously the AI WhatsApp customer service could do nothing - download an app!

2026-05-26 via Nuitee
I
Ibrahim solo_traveller gb
1
2026-05-25 via Nuitee
S
Sarabjit solo_traveller gb
1
Very disappointing stay and poor communication
Pros:

Unfortunately, I did not like anything about this stay. The whole experience was stressful and disappointing from the beginning.

Cons:

Check-in was delayed by over 2 hours and the host kept changing the check-in time. Communication was very poor, with messages being ignored or answered after a long time. This caused a lot of stress and frustration, especially as I was travelling with children.
The property also looked very different from the photos advertised on Booking.com. The listing was misleading and did not match what was shown online.

2026-05-25 via Nuitee
T
Tetiana extended_group gb
4
отель требует капитального ремонта !
Pros:

удобная локация

Cons:

очень жарко, окна нельзя открыть , номера требуют ремонта

2026-05-25 via Nuitee