Atlantis Family Waterpark Hotel, an Ascend Collection Hotel

Hotels
•
Ascend Collection
7.3 (1444 reviews)
1570 Wisconsin Dells Parkway , Wisconsin Dells , US
+1 608-253-6606

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Uncomfortable beds
Poor cleanliness
Amenities not working

Categories

Cleanliness
4.94
Numerous complaints about cleanliness and air quality, with mentions of mold and unpleasant smells.
Service
7.91
Mixed reviews; some staff were friendly and helpful, while others displayed poor attention and communication issues.
Location
8.95
Positive mentions of location, being great for the overall experience.
Room Quality
8.4
Generally good quality, although there were mentions of uncomfortable beds.
Amenities
6.93
Some amenities, like the hot tub and water slides, were not functioning properly; some areas need maintenance.
Value for Money
6.89
Value perception may be low due to issues experienced and lack of breakfast service.
Food and Beverage
5.94
No breakfast available; lack of food options negatively impacted the dining experience.
Overall Experience
8.41
Overall, a fair experience but overshadowed by significant issues, particularly in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 09:53

Property Description

Year-Round On-Site Waterparks
Our waterparks cater to kids under 11 and feature a variety of slides, pools, and water features for endless fun.

Convenient Location
Located in the heart of the Dells, our hotel offers easy access to popular attractions, dining options, and entertainment venues within walking distance.

Discounted Tickets
Enjoy special rates for nearby attractions like Timbavati Wildlife Park, Timber Falls Mini-Golf Adventure Park, and Kalahari Waterpark with exclusive discounted tickets.

Book now for an unforgettable family getaway at Atlantis Family Waterpark Hotel!

Important information:

Please be advised the waterpark is geared for children 11 years and under. Contact hotel for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MSN

Location

Guest Reviews

7.3
Based on 1444 reviews
Cleanliness: 4.94
Service: 7.91
Location: 8.95
Room Quality: 8.4
Amenities: 6.93
Value for Money: 6.89
Food and Beverage: 5.94
Overall Experience: 8.41
M
Maru • couple • us
10
2026-10-17 • via Nuitee
D
Diana • family_with_children • us
2
Más o menos
Cons:

Se me robaron mi cargador en el área de la picina

2026-10-16 • via Nuitee
S
Steve • solo_traveller • us
5
Pros:

Room amenities

Cons:

3 times Bookings . Com or the desk at Atlantis screwed up the reservations. Even tho I called and was confirmed.. there was no reserved room for us.. Had to settle for a dift room.

2026-10-16 • via Nuitee
E
Elyce • family_with_children • us
6
Good for what we needed, glad it was only 1 night
Pros:

The rooms were nice and the beds were comfortable. The pools water was so nice and warm

Cons:

The over all facility felt very run down. There were so many areas roped off with caution tape and a few more that should have been. I would call the pool a pool not a water park and it needed major updating and repairs

2026-10-16 • via Nuitee
H
Hodan • family_with_children • us
10
Pros:

The staff was very friendly and professional! The location and the facilities were perfect.

2026-10-12 • via Nuitee
C
clint • family_with_children • us
7
Was looking forward to whirpool tube and it didn’t work but still paid the same
Pros:

Space

Cons:

Whirlpool tube didn’t work

2026-10-12 • via Nuitee
R
Rachel • solo_traveller • us
7
2026-10-12 • via Nuitee
J
Jolene • solo_traveller • us
1
Pros:

Nothing

Cons:

Dirty, outdated, the whirlpool wasnt working, outdoor pool was closed, run down and broken equipment in the aquatic center, filthy carpet and chairs, beds were worn out, lumpy and extremely uncomfortable. Needs extensive updating, smells old and moldy and elevator reeked like Marijuana. Will never stay here again!!! Extremely disappointed

2026-10-12 • via Nuitee
M
Moises • family_with_children • us
5
It wasn't as good as last year
Pros:

Location

Cons:

Breakfast

2026-10-12 • via Nuitee
M
Malana • family_with_children • us
8
2026-10-12 • via Nuitee
J
Jeetendra • couple • us
10
2026-10-11 • via Nuitee
B
Brandon • family_with_children • us
2
Probably won’t be staying here much more due to this. Which is upsetting because my kids love it.
Pros:

We come here multiple times a year we love it usually.

Cons:

This last time we were threatened to be kicked out because I have 5 kids that woke up at 7:30am and were walking around our room doing kid stuff and neighbor below us came up pounding on door telling me to shut my kids up this n that. We go to lobby. The lobby threatened to have me removed because this other woman came to a kids hotel with no kids with her a expects it to be quiet 24/7

2026-10-10 • via Nuitee
M
Mykola • couple • us
10
2026-10-07 • via Nuitee
W
Wrycha • family_with_children • us
9
2026-09-17 • via Nuitee
J
Jennifer • family_with_children • us
9
Our favorite hotel at the Dells!
Pros:

We loved the room and the deck, it was a very spacious room and comfortable beds and bedding. Staff was very attentive. The pools were warm and the kids loved it! Great location. We come here every year and its our favorite.

Cons:

Toilet was spraying when we entered room, one tv remote didn't work (maybe needed new batteries). We still had a wonderful stay and would definitely recommend and return

2026-09-17 • via Nuitee
S
SANDRA • solo_traveller • us
5
2026-09-17 • via Nuitee
H
Hernandez • solo_traveller • us
8
Pros:

La ubicacion

2026-09-15 • via Nuitee
S
Steve • couple • us
8
2026-09-14 • via Nuitee
C
Crystal • family_with_children • us
7
Very nice but could use some changes for the better.
Pros:

Rooms were clean and nice. The pools were very warm. That was a plus. But they are in need of an upgrade. Paint is peeling and looks really bad. The hot tubs nice and hot but you weren’t allowed to turn them on. The web site says breakfast is included and that was a lie.

Cons:

The majority of the staff did not speak English. It was really hard to communicate with them.

2026-09-14 • via Nuitee
D
Dariusz • solo_traveller • us
6
2026-09-12 • via Nuitee