Atlantis Family Waterpark Hotel, an Ascend Collection Hotel

Hotels
Ascend Collection
7.3 (1444 reviews)
1570 Wisconsin Dells Parkway , Wisconsin Dells , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Uncomfortable beds
Poor cleanliness
Amenities not working

Categories

Cleanliness
4.94
Numerous complaints about cleanliness and air quality, with mentions of mold and unpleasant smells.
Service
7.91
Mixed reviews; some staff were friendly and helpful, while others displayed poor attention and communication issues.
Location
8.95
Positive mentions of location, being great for the overall experience.
Room Quality
8.4
Generally good quality, although there were mentions of uncomfortable beds.
Amenities
6.93
Some amenities, like the hot tub and water slides, were not functioning properly; some areas need maintenance.
Value for Money
6.89
Value perception may be low due to issues experienced and lack of breakfast service.
Food and Beverage
5.94
No breakfast available; lack of food options negatively impacted the dining experience.
Overall Experience
8.41
Overall, a fair experience but overshadowed by significant issues, particularly in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 09:53

Property Description

Year-Round On-Site Waterparks
Our waterparks cater to kids under 11 and feature a variety of slides, pools, and water features for endless fun.

Convenient Location
Located in the heart of the Dells, our hotel offers easy access to popular attractions, dining options, and entertainment venues within walking distance.

Discounted Tickets
Enjoy special rates for nearby attractions like Timbavati Wildlife Park, Timber Falls Mini-Golf Adventure Park, and Kalahari Waterpark with exclusive discounted tickets.

Book now for an unforgettable family getaway at Atlantis Family Waterpark Hotel!

Important information:

Please be advised the waterpark is geared for children 11 years and under. Contact hotel for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MSN

Location

Guest Reviews

7.3
Based on 1444 reviews
Cleanliness: 4.94
Service: 7.91
Location: 8.95
Room Quality: 8.4
Amenities: 6.93
Value for Money: 6.89
Food and Beverage: 5.94
Overall Experience: 8.41
S
Samantha family_with_children us
5
Pros:

Good location and the room was clean and decent (bed, bathroom, etc)

Cons:

Needs safety updates to all pool areas. Rooms had smells of must or mold, didn’t want to use AC for that reason. No longer give out Noah’s ark tickets. WIFI did not work.

2026-08-29 via Nuitee
T
Tamora solo_traveller us
3
Pros:

I like the fact that it had an indoor pool for younger kids

Cons:

Large books in the room jacuzzi green patio door did not lock a bat was flying in the hallway area both dryers did not work telephone and rooms did not work and it was advertise when booking that tickets to Noah's are worth included but found out a kind of arrival that was not the case

2026-08-27 via Nuitee
R
Rodriguez solo_traveller us
1
Cons:

BOKING DIDN'T SEND ATLANTIS MY RESERVATION SO I DIDNT HAVE A ROOM AND STAFF WAS RUDE !!!!!

2026-08-27 via Nuitee
C
Clarice solo_traveller us
9
2026-08-26 via Nuitee
G
Gary family_with_children us
7
2026-08-25 via Nuitee
M
michael solo_traveller us
5
2026-08-25 via Nuitee
J
Jamie family_with_children us
6
2026-08-25 via Nuitee
K
Kami Jo Griffin solo_traveller us
10
Pros:

Location was awesome

Cons:

Nothing to complain

2026-08-24 via Nuitee
J
Janel family_with_children us
2
Would never stay again.
Pros:

The one pool was warm. Good location.

Cons:

The pool by the front desk and the outside pools were cold and dirty. The baby slide was broken… the pictures look nothing like it is in person. The place is run down. The hallways and rooms were so noisy!! The beds were uncomfortable, the tvs didnt work. Way too expensive for what it was. The hotel is hard to navigate around. The couches in the hallways were gross. Upgrades are a must. No breakfast… weird.

2026-08-24 via Nuitee
M
Matthew family_with_children us
6
Good relaxing fun will come back again
Pros:

How can it was and how nice the works were

Cons:

That the water fall wasn't working the inside pool of the front desk area wasn't working and it could of needed a touch up with paint and the pool that had the basketball hoop need to be tighter up it's very loose.

2026-08-24 via Nuitee
T
Tamara solo_traveller us
10
2026-08-24 via Nuitee
J
Jeannette solo_traveller us
4
Pros:

The location

Cons:

The room had a strong smell of water damage

2026-08-21 via Nuitee
L
Lee couple us
10
My stay was great
Pros:

Friendly staff very clean

Cons:

Not much to hate really

2026-08-21 via Nuitee
J
Jennifer solo_traveller us
4
Cons:

The room was super humid, the room smelled like something was rotten mixed with a bad body odor. We made the best of it.

2026-08-20 via Nuitee
T
tenesaca solo_traveller us
10
2026-08-18 via Nuitee
L
Lindsay couple us
6
Pros:

Close to everything

Cons:

Hotel very outdated. Comforter was put on the wrong way. The jets did not work in the tub nor in the hot tub. The one kiddie slide has caution tape on it that needs to be totally removed and replaced as it’s deteriorating. Appears it’s been this way for a long time. Washing machine is outdated and was out of order as well. It was a place to sleep and close to attractions other than that it’s not worth it.

2026-08-17 via Nuitee
P
pierce solo_traveller us
8
Pros:

The kids like swimming in the hot tub

Cons:

It seems to have taken a step back since I 1st started coming here, since the 90s i believe. I wanted to give my kids the experience I had when I came as a child. As in hallways not on or working, ice machine was always empty

2026-07-18 via Nuitee
V
Valerie family_with_children us
1
2026-07-18 via Nuitee
B
Bill939 solo_traveller us
1
This place could be really nice, if their staff wasnt so ridiculously bad.
Pros:

This hotel could be so nice, if the staff wasnt so bad.

Cons:

The first night there I was stung by a wasp right by my eye, and didnt think much of it. The next morning my niece was stung 3 times, one of my nephews 2 times, and my other nephew once all in the matter of 10 minutes. I found six wasp nests under the first floor balconies by door 4. I went to the front desk to report it. The staff showed no interest about the childrens well being, and just told me someone was taking care of it. That was Monday afternoon. Well, I left today, Thursday, and all the wasp nest were still there. I went to the front desk Tuesday and Wednesday morning to ask what was being done, and to ask for towels and toilet paper, because they were never replaced for a suite containing 8 people! I was told some story that they called emergency exterminators, but that was a lie. They show that they offer free passes to Mt. Olympus and Noah's Ark with a 2 night stay in their photos, but thats a lie. Also, the out door pool was "closed" for our whole stay even though the pools were open and the water was crystal clear. The indoor pool by the front desk was about 70° and way too cold to enjoy. Half of my face was swollen up like a balloon for my entire trip from being stung, not to mention the kids, and I was never asked how we were doing or offered an apology. This place and staff really pissed me off, and I never make complaints about anything. STAY AWAY!!!

2026-07-17 via Nuitee
B
Bill939 solo_traveller us
1
The staff failed us, and showed no concern after the kids were attacked by wasps.
Pros:

The Water Kingdom was nice.

Cons:

The staff failed at every opportunity they had to help me or make my stay decent. I wasnt asking for much, just to give us clean towels and toilet paper, to take care of the wasp nest (after between my niece, nephews and I were stung 7 times), to honor the free passes they clearing offer with a 2 night stay, and to maybe see how we were doing after being stung so many times by door 4 all in a 12 hour period. My niece was stung 3 times, one of my nephew twice, my other nephew once, and I was stung once. All the kids were under 10 years old. I went back every morning asking what was being done about the 6 wasps nest under the first floor balconies by door 4, and I was told they called "emergency exterminators"! That was Monday morning... all the nests were still there this morning (Thursday) when I left.
The out door pools were closed for our whole stay, and we were never offered an explanation why. The pools were open, filled, the water was crystal clear, and it was 90°+ every day, but there was signs saying the pools were closed everyday.
The indoor pool by the front desk was so ridiculously cold, the kids said their legs were going numb, and thats not an exaggeration!
The wifi was also garbage and didnt work at night.
I rented a suite and a double queen room, for my wife's family (12 people) and we had to ask for towels and toilet paper everyday.
I tried to show her family a nice week in the Dells, and this place made me feel embarrassed.

2026-07-17 via Nuitee