Courtyard by Marriott Queretaro

Hotels
Courtyard by Marriott
7.7 (266 reviews)
Av. 5 de febrero 1351 , Querétaro , mx

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful staff
Good service
Cons:
Poor cleanliness
Aging facilities

Categories

Cleanliness
5.29
Numerous reviews mention poor cleaning standards and maintenance issues.
Service
10
Positive sentiments towards helpful staff, although there were some issues during check-in.
Location
8.76
Some confusion regarding access, but generally acceptable for a hotel in the area.
Room Quality
7.8
Mixed feedback on room comfort and amenities.
Amenities
6.25
Lack of basic items and outdated furnishings noted.
Value for Money
7.28
Expectations not met compared to typical Marriott standards.
Food and Beverage
7.24
Insufficient feedback, but issues reported with service.
Overall Experience
8.99
Some guests had a good experience, but overall many concerns raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 16:18

Property Description

Convenient Location
Situated next to the main motorway in north Querétaro city, Courtyard by Marriott Queretaro offers easy access to both the city center and the airport, making it a perfect choice for both leisure and business travelers.

Modern Amenities
With a restaurant, fitness center, free WiFi, and free parking, guests can enjoy a comfortable and convenient stay. The rooms are equipped with air conditioning, cable TV, and private bathrooms with complimentary toiletries, ensuring a relaxing experience.

Excellent Facilities
From the 24-hour front desk and meeting facilities to the garden and terrace, the hotel provides a range of services to cater to guests' needs. Whether for work or leisure, Courtyard by Marriott Queretaro offers a seamless stay experience.

Book your stay at Courtyard by Marriott Queretaro for a memorable and hassle-free visit to Querétaro city.

Important information:

Please note that breakfast included rates are only for a maximum of 2 adults (In applicable reservations). For rates that do not include breakfast, it has a cost of $18 USD.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: QRO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 266 reviews
Cleanliness: 5.29
Service: 10
Location: 8.76
Room Quality: 7.8
Amenities: 6.25
Value for Money: 7.28
Food and Beverage: 7.24
Overall Experience: 8.99
J
Jhoselin Fernanda family_with_children mx
2
Pros:

el trato

Cons:

las habitaciones estaban muy sucias

2026-06-27 via Nuitee
J
Joan solo_traveller mx
8
2026-06-27 via Nuitee
M
María Guadalupe solo_traveller mx
10
2026-06-22 via Nuitee
G
Guillermo extended_group pa
9
2026-06-20 via Nuitee
F
Fernando solo_traveller mx
3
Carisimo y extremadamente malo
Cons:

Considerando que la habitacion que reservé era una suite, la habitación muy sucia... el mobiliario viejo y muy descuidado.

En verdad la peor experiencia considerando el costo de la habitación... en verdad no lo recomiendo para nada.

2026-06-18 via Nuitee
D
Daniel solo_traveller mx
9
En general, bien...
Pros:

Habitación muy amplia y limpia

Cons:

No salía bien el agua de la regadera (muy diapersa y sin tanto flujo) y no dejaron toallas para manos ni rostro. Y el estacionamiento tiene una estructurade elevacion para 2 autos que no se usa, lo que lo hace muuy pequeño..

2026-06-18 via Nuitee
M
Maria Claudia family_with_children mx
6
Decent for 1 night
Pros:

Parking available

Cons:

Location and view

2026-06-13 via Nuitee
J
Juan solo_traveller us
10
Pros:

The room are very comfortable

2026-06-10 via Nuitee
A
Alejandro solo_traveller mx
10
2026-06-03 via Nuitee
R
Rodolfo solo_traveller mx
8
2026-06-02 via Nuitee
L
Leonardo solo_traveller mx
8
2026-06-01 via Nuitee
J
Jorge Luis family_with_children mx
10
2026-05-29 via Nuitee
F
Fernanda extended_group mx
7
2026-05-25 via Nuitee
M
marcela couple mx
10
2026-05-23 via Nuitee
R
Romualdo family_with_children us
7
Cons:

Staff members were not professional enough to handle issues.

2026-05-09 via Nuitee
C
Claudia couple mx
10
En recepción fueron muy amables.
Pros:

Estaba muy cansada, me dí un baño caliente y dormí muy bien.

Cons:

No había café, se que no estaba el desayuno incluido, pero pues un cafecito no le cae mal a nadie :)

2026-05-07 via Nuitee
D
Daniel couple mx
10
2026-05-04 via Nuitee
F
Fernando couple mx
10
Estancia Frabullosa
Pros:

Desde nuestra llegada, la ubicación 10/10, y el personal en recepción super amables. También nos encantó la habitación, está súper amplia, y de buen gusto. La cama súper cómoda con suficientes almohadas, escritorio para trabajar perfecto, la tele y un sillón al lado de la cama que es la joya de la corona. Estancia 10/10, el desayuno no lo probamos pero olía super rico y el espacio se veía cómodo.

Cons:

Me pareció un poco complicado lo del menú como interactivo de la tele, yo quería pedir un room service o así, y se supone que había un QR pero nunca lo ví. También se puede que recepción te conecte con cocina y así pero ya lo dejé por la paz y ya no pedí nada, pero de ahí en fuera todo al cieeeen.

2026-05-02 via Nuitee
E
Elizabeth solo_traveller us
8
2026-04-30 via Nuitee
J
JOSE MARIA family_with_children mx
6
Buenas instalaciones, mal servicio
Pros:

The only redeeming quality is that the rooms are very spacious, nice, and comfortable.

Cons:

I booked two rooms and couldn't find one of them. They told me to call Booking.com (at 11 pm) and complain to them, but they couldn't find the room on my reservation. After arguing, they agreed to check again and finally found it... half an hour later... by which time they were exhausted at 11 pm. The next day we went down for breakfast... and they had run out and it took them almost an hour to get more. They share the facilities with a corporate group, whose staff are very rude and abusive regarding the hotel parking. They didn't leave us towels. The real problem was the service; they are poorly trained.

2026-04-28 via Nuitee