Universal Hotel Castell Royal

Hotels
•
Universal Beach Hotels
8.8 (771 reviews)
Avenida Costa y Llobera, s/n , Canyamel , ES

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Impeccable cleanliness
Attentive staff
Great location
Good food
Comfortable atmosphere
Cons:
Room sizes could be larger
Beach bar staff could be friendlier
Limited parking options

Categories

Cleanliness
9.2
The hotel was immaculate everywhere and the level of cleanliness was outstanding.
Service
9.2
The staff were extremely attentive and helpful, providing excellent service.
Location
9.2
Great location right in front of the beach and wonderful views.
Room Quality
8.2
Some comments note that rooms could be larger, but overall comfort is mentioned.
Amenities
8.7
Amenities such as the beach access and outdoor areas well received.
Value for Money
8.2
Good price-performance ratio, although some amenities could be improved.
Food and Beverage
8.7
Food quality and choice received positive remarks, minor issues reported.
Overall Experience
9
General satisfaction with the stay, highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:37

Property Description

Seafront Location and Renovated Property
Situated on Canyamel’s seafront, the Universal Hotel Castell Royal offers a recently renovated stay experience right next to a sandy beach.

Outdoor Pool, Buffet Restaurant, and Lounge Bar
Guests can enjoy the outdoor swimming pool, indulge in delicious meals at the buffet restaurant, and unwind at the lounge bar with a TV.

Comfortable Rooms and Dining Experience
The bright, air-conditioned rooms in green tones offer modern amenities like a flat-screen TV and a fridge. Enjoy themed dinners at the buffet restaurant and explore nearby dining options.

Ready to experience a relaxing stay by the sea? Book your stay at Universal Hotel Castell Royal now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Location

Guest Reviews

8.8
Based on 771 reviews
Cleanliness: 9.2
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
V
Victoria • solo_traveller • gb
10
Pros:

It was a perfect location. The hotel was lovely and the food was great.

Cons:

I didn't like the fact that you had to book sunbeds and pay for the privilege. Most were empty all day meaning that people could just come at the end of the day if at all and they couldn't be used by anyone else.

2026-09-19 • via Nuitee
L
Laura Maria Claudia • extended_group • it
8
2026-09-17 • via Nuitee
D
DAVID • couple • ch
10
We have had the most memorable holiday and can’t wait until we visit again next August. Anyone wanting to book a very qu
Pros:

From the moment we walked into reception to the moment we went to the restaurant and bar we were greeted with happy friendly welcoming staff. They wanted us both to have a great holiday and they achieved that. Everything was perfectly clean and tidy. A big special thank you goes to Ricardo the life guard who made our trips to the pool such fun with loads of laughter. To Loida and everyone behind the bar who looked after us so well.
The food was amazing for the whole stay. Emanuel the chef had such a huge smile and so welcoming every morning for breakfast.
Our stay was so good we have already booked whilst at the hotel for next year. Thank you all so much.

Cons:

The food was way too good and we both have at least 2kgs to drop after a 10 day stay. 😄

2026-09-17 • via Nuitee
S
Samantha • couple • gb
10
Totally perfect
Pros:

Amazing location

2026-09-15 • via Nuitee
L
Lydia • solo_traveller • de
9
2026-09-15 • via Nuitee
D
danny • extended_group • au
9
.
Pros:

Beautiful beach and pool , food good

Cons:

Felt a little for the older crowd

2026-09-14 • via Nuitee
E
elizabeth Gai • solo_traveller • au
8
2026-09-14 • via Nuitee
R
Ramin • solo_traveller • fr
6
2026-09-12 • via Nuitee
P
Petra • solo_traveller • fr
9
Pros:

La vue est splendide depuis le 9ème étage.
Le buffet excellent, le personnels est agréable.

2026-09-08 • via Nuitee
R
reyhan • solo_traveller • be
10
2026-09-04 • via Nuitee
V
VN • solo_traveller • md
8
2026-09-01 • via Nuitee
H
Hidalgo • solo_traveller • fr
10
2026-08-30 • via Nuitee
D
Doris • solo_traveller • at
10
2026-08-29 • via Nuitee
K
Kalambet • solo_traveller • ua
10
2026-08-29 • via Nuitee
M
Mariana • family_with_children • pt
9
Adoramos a nossa estadia! Todos os funcionários muito atenciosos e prestáveis. A comida era ótima. A repetir certamente!
Pros:

Tudo

Cons:

Nada

2026-08-29 • via Nuitee
L
Laura • solo_traveller • fr
8
Belle plage
Pros:

- Le calme qui règne autour de l'hôtel (les activités, la piscine etc sont fermés dès 21h).
- Les buffets sont des bonne qualité, et diversifiés.
- L'air conditionné est calme.
- kid friendly, ce qui est agréable
- chambre propres et agréables, vu à couper le souffle au 8eme étage.
- les serviettes de plage incluses dans le all-inclusive
- la plage est au pied de l'hôtel, aucune rue à traverser
- des fontaines à eau à chaque étage
- les employés de la restauration sont adorables (hormis le gérant)

Cons:

- En arrivant, nous savions que l'hôtel était une énorme chaîne, mais là, vous avez un paysage magnifique, de belles falaises et cette barre immense qui gâche tout (les hôtels aux alentours ne dépassent pas les 3 étages et celui ci fait 9 étages). Les lumières des balcons ne s'éteignent que tard dans la nuit, impossible de les éteindre nous même.
- Les deux ascenseurs sont petits et clairement insuffisants, nous attendions parfois plusieurs minutes.
- Le gérant de la restauration etait désagréable, certaines de ses prises de paroles, notamment envers ses employés, nous ont mis mal à l'aise.
- La piscine est petite (les photos sont trompeuses), il n'y a qu'une seule douche extérieur.
- Les transat de la piscine sont payant même en All-Inclusive
- il faut compter 2h30 en transport en commun à partir de l'aéroport

2026-08-29 • via Nuitee
M
Mariana • couple • pt
9
2026-08-29 • via Nuitee
M
Michelle • family_with_children • nl
8
2026-08-24 • via Nuitee
C
CLUB PATINAJE • couple • es
10
Muy acogedor. Director muy amable
Pros:

Desayuno muy bueno

2026-08-22 • via Nuitee
S
Sharon • couple • gb
8
A great location for a beautiful, peaceful cove beach and nature, but the hotel itself was fairly basic and having no hi
Pros:

Great Location for a Beautiful Cove Beach, but the Hotel Itself Was Just Okay ⭐️⭐️⭐️

We stayed at Grupotel Cala Marçal Nature Hotel for just one night. Overall, it was okay, but I probably wouldn’t choose to stay at the hotel again. For us, the real highlight was definitely the location and the absolutely beautiful beach nearby.

The beach is only about a one-minute walk across the road, and it’s a gorgeous little cove with beautifully clear, calm water. It felt much quieter and more relaxed than a large, busy beach, and we spent the entire day there from sunrise to sunset. Two sunbeds and an umbrella cost us just €17 for the whole day, which we thought was very reasonable. There are also plenty of places nearby to buy drinks, water and snacks.

We particularly loved the organic restaurant just up the steps to the right of the beach. As a plant-based family, we found the menu there much more appealing, with plenty of fresh, organic, plant-based options, so we chose to eat there rather than at the hotel.

The location in general is excellent, with other bars, restaurants and shops nearby. I also loved that the hotel is surrounded by a nature reserve, with lots of trees and greenery giving the area a lovely, rustic feel.

We were on the seventh/top floor and had a really lovely view over the nature reserve. The bed was reasonably comfortable, although the room was quite basic. One thing that surprised us was the lack of toiletries — there wasn’t even shower gel provided, just hand soap.

We didn’t use the hotel swimming pool or restaurants, so I can’t comment on those facilities. We really used the hotel as somewhere to sleep while spending our time enjoying the surrounding area.

For a short stay where your priority is location and access to a beautiful, peaceful cove beach, it does the job very well. For us, though, the beach and surrounding area were definitely the stars of the stay rather than the hotel itsel:::

Cons:

The biggest issue for us was transport. This isn’t really the hotel’s fault, but if you don’t have a hire car, getting a taxi for a short local journey is practically impossible. We wanted to visit friends in nearby Cala d’Or and it became quite stressful trying to find a taxi, as most drivers seemed to prefer longer, more expensive journeys such as airport transfers.

A huge thank you, however, to the lovely young lady with dark hair on reception whose name I unfortunately can’t remember - Raysee maybe?. She was absolutely amazing! She phoned so many taxi companies and simply wouldn’t give up until she eventually found someone from another area willing to come and collect us. Without her, we wouldn’t have made it to see our friends. She was a credit to the hotel.

The other downside was the air conditioning. Our room took a very long time to cool down when we arrived, and the corridors and communal areas on the accommodation floors were extremely hot, with seemingly no air conditioning.

There were also very limited toiletries in the bathroom just hand soap and no shower gel, which was surprising.

We didn’t use the hotel pool or restaurants, so can’t comment on those. We chose the beautiful cove beach nearby instead and ate at the lovely organic restaurant overlooking the beach, which had much more choice for us as a plant-based family.

Overall, nothing disastrous, but I would strongly recommend hiring a car if you want to explore beyond the immediate area, even somewhere relatively close by.

2026-08-20 • via Nuitee