The Lodge at Banner Elk

Hotels
8.2 (649 reviews)
1615 Tynecastle Highway , Banner Elk , US
+1 828-898-4571

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly Staff
Good Location
Cons:
Cleanliness Issues
Outdated Rooms

Categories

Cleanliness
7.34
Reviews noted issues with cleanliness and outdated conditions.
Service
9.31
Staff were friendly and helpful across various reviews.
Location
9.35
Cited as convenient and excellent in multiple reviews.
Room Quality
8.3
Mixed feedback about room comfort and conditions, including noises.
Amenities
7.83
Limited amenities during renovations; feedback on pool and breakfast quality was moderate.
Value for Money
6.79
Perceived as overpriced given quality and conditions noted in reviews.
Food and Beverage
7.84
Breakfast experiences were inconsistent, with some guests enjoying it and others finding it lacking.
Overall Experience
8.81
General experiences varied, but many enjoyed the stay despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:02

Property Description

Scenic Mountain Retreat

Nestled in the picturesque Blue Ridge Mountains, our hotel is the perfect getaway just 8 km from the Sugar Mountain Ski and Golf Resort.

Luxurious Amenities

Indulge in our outdoor heated swimming pool and stay connected with complimentary WiFi. Unwind in rooms equipped with modern comforts like a flat-screen TV, refrigerator, and spa bath in select rooms.

Convenient Facilities

Take advantage of our on-site launderette, barbecue facilities, 24-hour reception, and business center. Explore nearby attractions like Elk River Club and Golf Course, as well as Grandfather Mountain's stunning nature trails.

Experience mountain hospitality at its finest - book your stay at Banner Elk Best Western Plus Mountain Lodge today!

Important information:

To better serve our travelers, we are only able to accept reservations from non-local guests. Guests whose primary residence is within 30 miles (30 mi) of the property are not permitted to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 649 reviews
Cleanliness: 7.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 6.79
Food and Beverage: 7.84
Overall Experience: 8.81
N
Natalia • family_with_children • us
10
Pros:

We really liked it! It's just a wonderful place! The staff is friendly, everything is very clean and cozy! We definitely want to come back many times! Thank you!

2026-10-31 • via Nuitee
J
Jerry • couple • us
9
Enjoyed our stay, will come back again.
Pros:

Staff was nice & helpful.

Cons:

Small bathroom

2026-10-31 • via Nuitee
J
john • couple • us
7
Pros:

No breakfast

Cons:

No restaurant or bar

2026-10-31 • via Nuitee
T
Tracy • couple • be
10
2026-10-29 • via Nuitee
C
Carlos • solo_traveller • us
10
2026-10-29 • via Nuitee
G
Garfield Garrett • extended_group • us
10
I would definitely stay here again and recommend The Lodge at Banner Elk to travelers.
Pros:

The room was very clean and the bed was comfortable.

2026-10-28 • via Nuitee
A
Al • couple • us
10
Clean, comfortable, friendly and great location
Pros:

Clean and comfortable

Cons:

The bathroom could have been a bit larger

2026-10-28 • via Nuitee
W
Ward • family_with_children • us
7
2026-10-26 • via Nuitee
D
Debbie • solo_traveller • us
10
My stay was wonderful. I will definitely stay here again.
Pros:

The staff was extremely friendly. The room was very clean and comfortable and the view of the mountains was beautiful.

2026-10-25 • via Nuitee
M
Marie • couple • us
8
Pros:

Hotel was under construction and breakfast was not available. They did however, give us coupons for 10% off breakfast at other Banner Elk establishments.

2026-10-25 • via Nuitee
B
Bridewell • couple • us
9
Was close to the event we were attending. Friendly and helpful staff.
Pros:

The Inn was very nice. As I age, I realize I need a walk-in shower as opposed to step-in bathtub with shower. I was grateful that the inn had been recently renovated with a walk-in shower that was beautiful. Staff was very friendly and helpful with tips and directions. Once the renovations are completed, it will be a one-stop lodging location, with lodging and food in one location.

Cons:

I was grateful that the inn had been recently renovated with a walk-in shower that was beautiful. However, I do have some design flaws that would add to the customer experience. There was no safety handlebar inside the shower that would assist getting in and out of the shower. The other thing was the toilet/shower area was very tight, hard to maneuver in and out the door. I finally realized there was a small area around the toilet to step into to open the door. That being said, the bottom of the door should be shaved off by at least an inch to allow for the shower mat to lay on the floor instead of bunching up and being pushed against the wall every time you went in and out the door.

2026-10-23 • via Nuitee
C
Cindy • solo_traveller • us
10
Awesome stay helpful staff
Pros:

The rooms were awesome beds comfortable

Cons:

No restaurant but it is under construction which is understandable

2026-10-21 • via Nuitee
J
Janelle • family_with_children • us
8
Pros:

Very clean and comfortable

Cons:

No hot breakfast as advertised on website or portal in the room, no microwave as advertised.

2026-10-20 • via Nuitee
W
Ward • couple • us
5
2026-10-20 • via Nuitee
R
Richard • family_with_children • us
10
Wonderful stay & will be back!!!
Pros:

Very clean rooms & beautifully newly renovated!!!

2026-10-19 • via Nuitee
C
Carol • family_with_children • ca
9
Pros:

Beds

Cons:

Wifi didn't always work in room

2026-10-18 • via Nuitee
S
Stephanie • couple • us
10
Pros:

The rooms looked new. The bed was really comfortable and the shower had the best hot water. I was surprised at how nice the rooms were.

2026-10-17 • via Nuitee
J
Jennifer • solo_traveller • us
10
Staff was super friendly. Room was very clean.
Pros:

Very cozy

Cons:

N/A

2026-10-17 • via Nuitee
R
Ronald • couple • us
7
Pros:

Bed was nice. Bathroom was small but shower was great.

Cons:

Under construction

2026-10-16 • via Nuitee
G
GH • solo_traveller • us
8
Pros:

Rooms clean and comfy

Cons:

Construction and no breakfast

2026-10-15 • via Nuitee