The Lodge at Banner Elk

Hotels
8.2 (649 reviews)
1615 Tynecastle Highway , Banner Elk , US
+1 828-898-4571

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly Staff
Good Location
Cons:
Cleanliness Issues
Outdated Rooms

Categories

Cleanliness
7.34
Reviews noted issues with cleanliness and outdated conditions.
Service
9.31
Staff were friendly and helpful across various reviews.
Location
9.35
Cited as convenient and excellent in multiple reviews.
Room Quality
8.3
Mixed feedback about room comfort and conditions, including noises.
Amenities
7.83
Limited amenities during renovations; feedback on pool and breakfast quality was moderate.
Value for Money
6.79
Perceived as overpriced given quality and conditions noted in reviews.
Food and Beverage
7.84
Breakfast experiences were inconsistent, with some guests enjoying it and others finding it lacking.
Overall Experience
8.81
General experiences varied, but many enjoyed the stay despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:02

Property Description

Scenic Mountain Retreat

Nestled in the picturesque Blue Ridge Mountains, our hotel is the perfect getaway just 8 km from the Sugar Mountain Ski and Golf Resort.

Luxurious Amenities

Indulge in our outdoor heated swimming pool and stay connected with complimentary WiFi. Unwind in rooms equipped with modern comforts like a flat-screen TV, refrigerator, and spa bath in select rooms.

Convenient Facilities

Take advantage of our on-site launderette, barbecue facilities, 24-hour reception, and business center. Explore nearby attractions like Elk River Club and Golf Course, as well as Grandfather Mountain's stunning nature trails.

Experience mountain hospitality at its finest - book your stay at Banner Elk Best Western Plus Mountain Lodge today!

Important information:

To better serve our travelers, we are only able to accept reservations from non-local guests. Guests whose primary residence is within 30 miles (30 mi) of the property are not permitted to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 649 reviews
Cleanliness: 7.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 6.79
Food and Beverage: 7.84
Overall Experience: 8.81
S
Susan • solo_traveller • us
4
The room was clean and the bed was comfortable however, I didn’t feel like I was a welcomed guest
Pros:

I really liked how clean the room was and I also really liked how comfortable the bed was.

Cons:

There was no hospitality from any of the employees at all. There was no coffee in my room, but there was a coffee maker. There was no free breakfast like it said on the website.

2026-09-19 • via Nuitee
M
Marion • solo_traveller • us
9
Great stay!
Pros:

The room was fully renovated. It was very clean.

Cons:

The only negative, which wasn't a big deal, there needs to be some hooks or shelves in the bathroom.

2026-09-18 • via Nuitee
R
Richard • solo_traveller • us
9
2026-09-16 • via Nuitee
T
Tamara • couple • us
8
Pros:

STAFF was great! Good location. Updated room was nice. Clean!

Cons:

Unfortunate to have so much construction and no breakfast or restaurant or pool. The vinyl plank flooring is nice to keep clean but a rug by the bedside would be really nice.

2026-09-16 • via Nuitee
K
KUTSICK • family_with_children • us
9
Really great and look forward to coming again!
Pros:

The bed and pillows were so comfy! Love the newly remodeled rooms

Cons:

Wish the renovations were done. LOL

2026-09-15 • via Nuitee
A
Antonia • couple • us
10
2026-09-15 • via Nuitee
T
Tiffany • extended_group • us
7
2026-09-14 • via Nuitee
C
carol • couple • us
5
Pros:

The room was very clean very updated and nice

Cons:

They didn’t mentioned until you check in the pool is under construction and there is no breakfast services the outside was very disappointing

2026-09-14 • via Nuitee
M
Michael • extended_group • us
5
Pros:

The recently renovated rooms were beautiful.

Cons:

It was all the construction and unsightly mess that the grounds had reception area were in. No one was there to help with bags either.

2026-09-14 • via Nuitee
P
Pamela • extended_group • us
6
They were remolding air conditioning was to loud
Pros:

Location

Cons:

The air conditioning was awful so many loud noises

2026-09-13 • via Nuitee
L
Lynne • solo_traveller • us
10
Wonderful stay in a beautiful town
Pros:

Super nice staff… comfortable bed and the products provided for toiletries were wonderful. I will return

Cons:

Nothing. The staff apologized for the construction noise across the street. Not their fault as the town is still recovering from Helena

2026-09-11 • via Nuitee
D
Donna • couple • us
10
I never walk barefoot in a hotel but I did here. Very clean 😊
Pros:

Cleanliness

2026-09-09 • via Nuitee
P
Paula • couple • us
4
Not great.
Pros:

The room was renovated

Cons:

Nothing else was finished. In total construction

2026-09-08 • via Nuitee
D
Derek • couple • us
6
It was just OK.
Pros:

The rooms were recently renovated and were clean and tidy. There were coffee pods in the room. There was also fresh coffee in the lobby area. The staff were friendly and helpful. Thank you. We would stay again once construction is finished.

Cons:

We were totally unaware that the hotel is in the midst of renovation activities. There was not restaurant on-site. They were painting and had plastic hung up in the lobby. There was no breakfast available on-site as well. The pool and area surrounding the pool was completely torn up and in the middle of repairs and renovation.

2026-09-07 • via Nuitee
A
Amber • extended_group • us
10
2026-09-06 • via Nuitee
K
Karen • couple • us
10
2026-09-06 • via Nuitee
T
Thomas • solo_traveller • us
8
2026-09-02 • via Nuitee
M
Max • couple • us
10
2026-08-30 • via Nuitee
G
Grace • solo_traveller • ca
6
Pros:

Rooms ands beds were great!

Cons:

Construction

2026-08-29 • via Nuitee
D
Danielle • couple • us
10
Pros:

It is very close to my child’s school

2026-08-28 • via Nuitee