The Lodge at Banner Elk

Hotels
•
Best Western
8.2 (616 reviews)
1615 Tynecastle Highway , Banner Elk , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly Staff
Good Location
Cons:
Cleanliness Issues
Outdated Rooms

Categories

Cleanliness
7.34
Reviews noted issues with cleanliness and outdated conditions.
Service
9.31
Staff were friendly and helpful across various reviews.
Location
9.35
Cited as convenient and excellent in multiple reviews.
Room Quality
8.3
Mixed feedback about room comfort and conditions, including noises.
Amenities
7.83
Limited amenities during renovations; feedback on pool and breakfast quality was moderate.
Value for Money
6.79
Perceived as overpriced given quality and conditions noted in reviews.
Food and Beverage
7.84
Breakfast experiences were inconsistent, with some guests enjoying it and others finding it lacking.
Overall Experience
8.81
General experiences varied, but many enjoyed the stay despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:02

Property Description

Scenic Mountain Retreat

Nestled in the picturesque Blue Ridge Mountains, our hotel is the perfect getaway just 8 km from the Sugar Mountain Ski and Golf Resort.

Luxurious Amenities

Indulge in our outdoor heated swimming pool and stay connected with complimentary WiFi. Unwind in rooms equipped with modern comforts like a flat-screen TV, refrigerator, and spa bath in select rooms.

Convenient Facilities

Take advantage of our on-site launderette, barbecue facilities, 24-hour reception, and business center. Explore nearby attractions like Elk River Club and Golf Course, as well as Grandfather Mountain's stunning nature trails.

Experience mountain hospitality at its finest - book your stay at Banner Elk Best Western Plus Mountain Lodge today!

Important information:

To better serve our travelers, we are only able to accept reservations from non-local guests. Guests whose primary residence is within 30 miles (30 mi) of the property are not permitted to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sat, Oct 11, 2025 until Tue, Jun 30, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 616 reviews
Cleanliness: 7.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 6.79
Food and Beverage: 7.84
Overall Experience: 8.81
M
Moore • solo_traveller • us
10
2026-05-28 • via Nuitee
D
David Price • solo_traveller • us
10
2026-05-21 • via Nuitee
T
Thor • couple • us
3
Wait until they have completed their renovations!
Pros:

The staff was nice and friendly. We were allowed to check in early.

Cons:

Most of the property was under major renovation. There were large rolloff containers in the parking lot with lots of trash, mattresses and other stuff around and in them. We were wakened early our first morning by the sound of a large truck picking up one of those rolloff containers. The web site and some commenters had given the breakfast service high marks. It was mediocre.

2026-05-19 • via Nuitee
M
Monica • couple • us
8
Nice location with great staff
Pros:

Nice quiet location with excellent staff. Can’t wait to see what it will look like once all the renovations are completed.

2026-05-17 • via Nuitee
S
Soto • solo_traveller • us
8
Agregar una Housekeeper
Pros:

Muy bien por las remodelaciones, eso es excelente

Cons:

Que no tienen ya el servicio de limpieza a los cuartos estuve 3 noches, no llevaron más toallas y papel hasta que lo pedí. Anteriormente lo tenían.

2026-05-16 • via Nuitee
C
caroline • couple • us
5
ok but cramped very small bathrooms
Pros:

STAFF

Cons:

small bathroom no closet space

2026-05-07 • via Nuitee
B
Brandi • family_with_children • us
5
Pros:

Comfy beds, friendly staff, and clean.

Cons:

This is a motel not a lodge. It was formerly a Best Western and is currently under construction for a remodel which we did not know. The only rooms done are in the back. From the street it looks abandoned. The door on the room needs replacing, as they do not shut all the way and there is a gap under them where creatures can enter your room. The breezeways are terrible.

2026-04-30 • via Nuitee
J
Jason • solo_traveller • us
9
2026-04-27 • via Nuitee
H
huettl • solo_traveller • de
5
Pros:

Die Lage ist perfekt.

Cons:

Es ist momentan zu 90% eine Baustelle0

2026-04-19 • via Nuitee
F
Ferran • solo_traveller • us
10
Great stay and clean rooms
Pros:

Our room was very clean. The bed was so comfortable. I slept very well.

Cons:

Nothing

2026-04-13 • via Nuitee
D
Danielle • couple • us
10
2026-04-02 • via Nuitee
B
Brittany • family_with_children • us
4
We wont be back.
Pros:

Is located in a good area.

Cons:

When we got there we noticed the beds were not a decent size they are what i consider a large twin size or small full. We traveled with a family of 4 and the beds did not accommodate. The bathroom is now sized correctly because to close the door you have to step inside the shower. When we asked if we could get a king size bed with pull out couch we was denied saying they were all booked up for the weekend. We kept track of a few king rooms cause the blinds were open and there were atleast 2 rooms that had king size beds in them that was never touched the entire weekend.

2026-03-30 • via Nuitee
P
Paola • family_with_children • us
10
Pros:

"breakfast," "room," and "bed" EVERYTHING WAS FAIR FOR THE PRICE!!

Cons:

N/A

2026-03-24 • via Nuitee
C
Corley • couple • us
10
10/10. this is my second time and i will keep coming back.
Pros:

rooms are clean and comfortable. Staff (mrs. linda) was exceptional.

Cons:

nothing, everything was great.

2026-03-22 • via Nuitee
B
Basisty • solo_traveller • ca
10
Excellent stay
Pros:

New rooms

2026-03-21 • via Nuitee
L
Larry • couple • us
7
2026-03-20 • via Nuitee
J
Jmstasney • family_with_children • us
10
Pros:

Even with renovations happening they didn't have stuff just thrown everywhere. The renovations did not affect our stay at all

Cons:

Would have been nice to have a hook in the bathroom to hang a towel on. But other than that I really have no complaints

2026-03-16 • via Nuitee
K
Kaley • couple • us
10
It was a great stay!
Pros:

Very clean!

2026-03-16 • via Nuitee
M
Martínez • couple • us
8
2026-03-15 • via Nuitee
M
Mark • solo_traveller • us
7
Definitely not a quiet mountain night!
Pros:

The front desk girls checking in and checking out were amazing!Rooms are being renovated! Nice included breakfast

Cons:

Rooms are so thin you can hear the conversation going with the people next to you and of course it wasn’t a quiet night with my neighbors in room 147 ( nightmare)had people partying and cutting hair and making loud noises till midnight. No security on property.

2026-03-14 • via Nuitee