favehotel Graha Agung Surabaya

Hotels
•
Favehotel
7.4 (75 reviews)
Jl. Mayjen Yono Soewoyo, Pakuwon Square AK II No. 10 - 11 , Surabaya , ID
+62 31 99000090

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Very friendly and helpful staff / excellent service
Great location near Pakuwon Mall
Walking distance to many restaurants and cafes
Good value for money / recommended as a budget option
Comfortable rooms for many guests
Good AC and reliable Wi‑Fi
Drinking water dispenser available
Quick response to room-change requests
Cons:
Cleanliness issues: bad smells, stained pillows, bed-bug bites reported
Noise problems: noisy neighboring guests, doors, elevator
Some rooms are small or lack windows
Hot water not consistently hot in some rooms
Paid parking required in the business complex
Slow/insensitive elevator sensor
Missing amenities in some stays (e.g., conditioner)
Unable to provide requested bed type (twin) in at least one case

Categories

Cleanliness
5.5
Multiple reviews mention cleanliness problems: rooms smelling of body odour, bed-bug bites linked to stained/old pillows, and dirty carpet in some rooms.
Service
9
Consistently praised across reviews: very friendly and helpful staff, excellent service and a prompt room change in one case.
Location
8.5
Frequently praised: very close to Pakuwon Mall, many restaurants/cafes within walking distance, convenient for shopping and dining.
Room Quality
6.5
Mixed feedback: some guests found rooms comfortable and spacious, others reported small rooms, noisy placement (next to elevator), no windows or a 'creepy' feel in some units.
Amenities
7
Mixed amenities: good AC, functional Wi‑Fi and drinking-water dispenser noted, but problems reported with hot water, paid parking in the complex, and a slow elevator sensor.
Value for Money
8
Multiple guests call it good value or a recommended budget option for East Surabaya, noting reasonable price for provided services.
Food and Beverage
7.4
Standard quality for this hotel tier
Overall Experience
7.3
Overall mixed: many positive stays due to service and location, but persistent cleanliness and noise issues lowered experience for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Convenient Location
Located near entertainment venues, dining options, and golf courses, favehotel Graha Agung Surabaya offers easy access to a variety of activities for guests to enjoy during their stay.

Modern Amenities
Experience comfort and convenience in the hotel's modern minimalist-style rooms equipped with essential amenities such as flat-screen TVs, personal safes, and free Wi-Fi, ensuring a pleasant stay for all guests.

Exceptional Services
From arranging airport transfers to assisting with sightseeing plans, the hotel's 24-hour front desk and tour desk staff are dedicated to providing top-notch service to make your stay memorable and stress-free.

Book your stay at favehotel Graha Agung Surabaya now to enjoy a perfect blend of comfort, convenience, and exceptional service.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

7.4
Based on 75 reviews
Cleanliness: 5.5
Service: 9
Location: 8.5
Room Quality: 6.5
Amenities: 7
Value for Money: 8
Food and Beverage: 7.4
Overall Experience: 7.3
A
Ahmed • solo_traveller • ua
8
2026-06-20 • via Nuitee
H
Huang • solo_traveller • tw
7
Pros:

pelayanannya sangat ramah

Cons:

tamu bersebelahan yang telalu berisik sewaktu mereka berkumpul berlalu lalang terlalu keras punya suara berbicara bercanda

2026-05-04 • via Nuitee
A
Adey • solo_traveller • au
8
I actually love this place. Really close to Pukuwan mall. The service was awesome.
Pros:

Excellent service.

2026-05-01 • via Nuitee
S
Susan Lim • extended_group • my
8
2026-03-11 • via Nuitee
E
Ephraim • solo_traveller • id
3
2026-01-23 • via Nuitee
I
I Gede • family_with_children • id
8
Pros:

Lokasi kawasan elite, ke pakuwon mall tinggal jalan kaki , banyak kuliner dpn hotel

Cons:

Overall good

2026-01-12 • via Nuitee
A
Angel Bali Suites • solo_traveller • id
10
2026-01-07 • via Nuitee
D
Denok • family_with_children • fr
9
2026-01-01 • via Nuitee
D
Daria • couple • id
8
Good value for money, enjoyed my stay overall
Pros:

Super friendly and helpful staff

Cons:

Hot water wasn’t getting hot

2025-12-11 • via Nuitee
R
Rury W. • family_with_children • id
9
2025-11-10 • via Nuitee
Y
Yamanaka • family_with_children • id
6
2025-11-03 • via Nuitee
B
Benny • solo_traveller • nl
8
2025-10-25 • via Nuitee
A
Arif Widiyatmoko • family_with_children • id
6
2025-10-11 • via Nuitee
M
Mohd Zulkernien • extended_group • my
7
2025-09-20 • via Nuitee
M
Mohd Zulkernien • extended_group • my
7
2025-09-20 • via Nuitee
Y
Yamanaka • family_with_children • id
5
2025-08-14 • via Nuitee
P
Pintoko • extended_group • id
10
2025-07-15 • via Nuitee
N
Naning • review category business travellers • id
9
Superb
2025-05-19 • via Nuitee
G
Giffary • young couple • id
7
Good
2025-05-19 • via Nuitee
H
Henry • solo traveller • id
10
Exceptional
2025-05-09 • via Nuitee