The Gonville Hotel, a member of Radisson Individuals

Hotels
•
Radisson Individuals
9 (5024 reviews)
Gonville Place , Cambridge , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable accommodations
Great location
Luxury amenities
Cons:
High parking fees
Inconsistent dinner service

Categories

Cleanliness
9.21
Rooms were clean and well maintained.
Service
9.68
Staff were friendly and accommodating, with notable mentions for individual staff members.
Location
9.22
Centrally located in Cambridge, perfect for city exploration.
Room Quality
9.17
Beautifully styled and comfortable rooms; perfect for a restful stay.
Amenities
9.2
Complimentary Bentley tours added to the luxury experience.
Value for Money
8.16
Holiday experience was expensive; parking charges were noted as steep.
Food and Beverage
8.21
Breakfast was well presented, but some dinners left room for improvement.
Overall Experience
9.18
Overall a great stay with intentions to return, despite a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:12

Property Description

Luxurious Accommodation
Experience a stay at the 4-star Gonville Hotel, offering spacious bedrooms with QR code valet systems for seamless service requests. Enjoy modern amenities like flat-screen TVs and air conditioning, all overlooking the picturesque Parker's Piece.

Culinary Delights
Indulge in fresh British cuisine at the Terrace Restaurant, featuring locally sourced ingredients. Start your day with a delicious breakfast and savor afternoon teas, lunches, and sumptuous dinners, all in a cozy setting.

Prime Location
Conveniently located just a 5-minute walk from Cambridge's historic center, Gonville Hotel is the perfect base for exploring the city. With free high-speed WiFi, on-site parking, and complimentary bike hire, your stay will be both comfortable and memorable.

Book your stay at Gonville Hotel for a luxurious and unforgettable experience in the heart of Cambridge.

Important information:

Please note that parking spaces are limited and are on a first-come, first-served basis.

Property is dog friendly!

Only 5 rooms per guest per day can be booked by a single individual.

Any reservation larger than 5 rooms will be subject to renegotiation by the hotel and consequentially different terms & conditions will apply.

Parking is an additional charge of £28 per night per car, payable directly at property.

Every stay at The Gonville Hotel includes a complimentary tour of Cambridge in one of our classic Bentleys, please contact directly to book.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

9
Based on 5024 reviews
Cleanliness: 9.21
Service: 9.68
Location: 9.22
Room Quality: 9.17
Amenities: 9.2
Value for Money: 8.16
Food and Beverage: 8.21
Overall Experience: 9.18
S
Susan • couple • gb
8
My stay was ok
Pros:

The Gonville is a favourite for its proximity to Cambridge centre. The staff are lovely and friendly.

Cons:

Since our last visit the hotel seems a bit shabby, tired looking. We were disappointed with the breakfast. To have tea it was hot water from a flask and wasn’t hot enough. All hot drinks are now self service, not a fan of this. The scrambled eggs you could bounce and the sausages were quite tough. I will still be using this hotel but next time won’t include the breakfast. I just think for our £265 one night stay it was overpriced.

2026-09-19 • via Nuitee
H
hang • couple • gb
1
2026-09-19 • via Nuitee
A
Alastair • solo_traveller • gb
1
2026-09-17 • via Nuitee
S
Seira • couple • jp
9
2026-09-15 • via Nuitee
M
Moira • couple • gb
10
Highly recommended
Pros:

Brilliant stay, we are looking forward to staying again in a couple of weeks, we took advantage of the complementary Bentley tour, Mike was our driver and I can’t recommend this enough. We had Alex from the spa - amazing thank you. Brilliant every member of staff from check in to check out were so attentive thank you so much. Really looking forward to seeing you for daughter’s wedding soon.

Cons:

Everything perfect.

2026-09-15 • via Nuitee
U
Ugne • solo_traveller • gb
10
2026-09-15 • via Nuitee
H
Hardi • solo_traveller • de
9
Pros:

Everything from the decor to the staff and the excellent quality of the beds

Cons:

Facing the streets it can be a little noisy

2026-09-15 • via Nuitee
J
JAMES • solo_traveller • gb
8
Very enjoyable stay for a wedding.Great location. I think the hotel could be updated, needs a glow up. When you look clo
Pros:

Friendly helpful staff and great location

Cons:

Sliding glass bathroom door hard to open

2026-09-14 • via Nuitee
C
Chris • solo_traveller • gb
10
Pros:

Customer service was excellent.

2026-09-14 • via Nuitee
O
O'Hara • couple • gb
5
A bit of a let down really
Pros:

Location was good.

Cons:

Having a TV that worked on all channels (All of the free to air channels were so pixelated that they were unwatchable). The Samsung Smart link system appeared to have been disabled. The Air con controls were so worn they were impossible to use. even when switched off the Aircon would, for no apparent reason, start buzzing for 20 minutes and then fall silent. I did this all night. Cannot fault the bed and cleanliness. The carpet from reception to the room was quite "tired" and it made the hallway look a bit shabby. the bar was eye wateringly expensive. Why do four and five star hotels insist on charging so much for drinks in this country. A good selection at the bar and the staff were nice. we did not et at the hotel. We don't do breakfast and there is a fantastic little Italian restaurant called De Luca Cucina & Bar just around the corner.

2026-09-14 • via Nuitee
G
Gonçalo • solo_traveller • pt
9
2026-09-13 • via Nuitee
M
Marc • extended_group • hk
8
2026-09-11 • via Nuitee
C
Cheryl • couple • gb
10
2026-09-11 • via Nuitee
S
Sheena • extended_group • gb
9
Would stay here again and would recommend
Pros:

Location to the city with insight parking. Level of service from the staff they know how to treat the customer . Breakfast was exceptional

2026-09-10 • via Nuitee
S
Sergio • solo_traveller • es
10
Pros:

La sensación de tranquilidad, la limpieza y amabilidad y atención de los chic@s de recepción y demás estancias.

Llegamos casi a la 01.00 de la mañana por el problema con el NATS británico y tras 14 horas tirados la sensación de descanso fue bárbara.

2026-09-09 • via Nuitee
J
Jane • couple • gb
7
2026-09-09 • via Nuitee
P
Philip • couple • us
6
Pros:

Able to use the gym down the road. Location

Cons:

Not able to get room until 6pm even though arrives at 1pm and check in time 3pm.
Limited staff struggling to deal with overbooking.
Staff themselves were good but organization for the price not up to scratch.

2026-09-09 • via Nuitee
E
Emre • couple • tr
1
Great location, but very disappointing service and room allocation, especially from the night manager.
Pros:

The hotel is in a great location

Cons:

I booked big family room, but despite clearly explaining my reservation, the night manager gave me a standard, much smaller room instead. When I asked for an extra bed, he refused and said the hotel was too busy. He also told me that I might even find the room dirty because they were too busy to have it cleaned. His attitude was very rude and unhelpful. It was extremely disappointing to pay for a larger family room and then be given a small standard room without any proper solution or assistance.

2026-09-09 • via Nuitee
J
Jane • couple • gb
8
The attention to detail is missing - reception is chaotic. There seemed to be senior management and oversight lacking.
Pros:

The feel and ambiance is wonderful. The bar staff and FnB staff were excellent. Reception staff were very friendly but ineffective.

Cons:

The staff and management just miss the quality expectation time and time again. We had so many problems with our stay. We had booked 7 bedrooms for an 80th Birthday celebration. Checking in was problematic. Took us over an hour to checkin as they didn’t have one of our room bookings on their system even though they could see the booking on the Booking.com interface and the other rooms weren’t a problem, they charged my parents for the room that I was paying for, small asks regarding table bookings weren’t actioned, my parents had to move rooms because they weren’t originally given the room category we had reserved for them, the cupboard door in our bedroom was broken and we had to lift it off the runner to open the cupboard, we tried to book the Bentley Tour but they never confirmed the booking and then told us the driver was on leave so we couldn’t go on the tour, we had confirmed we were bringing our dog but they never gave us the dog food promised or the water bowls, they put a hold on your payment method for the room but don’t release it until you have paid so you need to have twice the amount in your account to pay for the room, they told us they were taking a deposit for incidentals but then took the deposit for the whole stay. It took about 45 minutes to checkin out due to the amount of people checking out at the same time and only 1 person on reception.

2026-09-09 • via Nuitee
M
Michael • couple • gb
9
Stay was very nice and the staff were very good
Pros:

Great location

Cons:

Car park is small

2026-09-09 • via Nuitee