Hotel Royal Chiao Hsi

Hotels
•
Hotel Royal
9.1 (2471 reviews)
No. 69, Wufeng Road , Jiaoxi , TW
+886 3 988 6288

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service
Comfortable amenities
Cons:
Cleanliness concerns
High price point

Categories

Cleanliness
8.49
A guest mentioned an issue with pink particles during a hot spring experience.
Service
9.96
Multiple reviews highlighted the exceptional service and attentiveness of staff.
Location
9
Generally favorable but noted some limitations on hiking opportunities due to rain.
Room Quality
8.95
Guests found the rooms comfortable, though one mention of soft beds exists.
Amenities
9.48
Extensive facilities and enjoyable amenities were frequently praised.
Value for Money
8.44
A guest expressed a desire for more affordability relative to high standards.
Food and Beverage
8.99
Buffet options received high praise, though some feedback suggested room for improvement.
Overall Experience
9.46
Overall satisfaction was consistently reported with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:06

Property Description

Luxurious Hot Springs and Spa Treatments
Indulge in the rejuvenating experience of open-air hot spring pools and pampering spa treatments at Hotel Royal Chiao Hsi. Relax and unwind in style.

Modern Suites with Stunning Views
Experience the breathtaking beauty of the scenic mountains from the comfort of your air-conditioned suite, elegantly decorated in Japanese or Western style. Enjoy modern amenities including free WiFi, flat-screen TV, and a well-stocked minibar.

Diverse Dining Options
Savor a culinary journey at Zen Garden Fusion Cuisine with a sushi bar or delight in an international buffet at View Western Restaurant. Conclude your day with cakes and Japanese sake at the Lobby Bar.

Book your stay at Hotel Royal Chiao Hsi and elevate your getaway with luxury and comfort.

Important information:

Please note that Yoga classes are available at this property. Additional charges will be applied separately.

Please note that the property may preauthorize your credit card up to the full reservation amount before arrival.

Other policies :
1. It is recommended that you make a reservation with the hotel after making a reservation to avoid disappointment

2. The hotel can provide baby cots, children's equipment and bath products, please be sure to inform in advance.

3. A maximum of 2 children can stay for free per room booked on this online platform

4. Children aged 0-4 can stay for free. The room includes amenities, excluding meals and extra beds. (The standard of meal fee should be based on the actual on-site specification.)

5. Children aged 5-11 will be charged an additional fee per person per night, including meals and accessories, excluding the fee for an extra bed.

6. 12 years old (inclusive) and above will be treated as adults.

7. If you need extra bed service, please call Hotel Reservation Team to make an appointment.

8. Provide free shuttle service from [Jiaoxi Station] to [ Hotel Royal Chiao Hsi]. For details, for more info please check the hotel's official website.

9. Please note: For a single booking of more than 5 rooms, other policies and additional requirements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TPE

Location

Guest Reviews

9.1
Based on 2471 reviews
Cleanliness: 8.49
Service: 9.96
Location: 9
Room Quality: 8.95
Amenities: 9.48
Value for Money: 8.44
Food and Beverage: 8.99
Overall Experience: 9.46
P
pinyu • couple • tw
10
Pros:

整體服務優質 空間乾淨舒適 活動很多 在裡面不會無聊

Cons:

室外要注意蚊蟲

2026-09-19 • via Nuitee
H
Hsiang Yen • couple • tw
9
價位稍高，但整體而言很滿意
Pros:

有接駁車，可以從礁溪客運站直達飯店
服務人員都很友善，自助餐廳的餐點也都好吃
溫泉設施有分室內和露天，露天的部分還有小魚池

2026-09-18 • via Nuitee
素惠 • couple • tw
10
會讓人想再來住宿的地方
Pros:

工作人員服務都很好
尤其飯店入口每個警衛都超級親切
感覺就是熱愛他的工作

2026-09-17 • via Nuitee
C
CHIN-YU • extended_group • tw
10
2026-09-16 • via Nuitee
L
Leaf • extended_group • tw
9
2026-09-14 • via Nuitee
M
Mei-feng • couple • tw
10
2026-09-13 • via Nuitee
Y
Yui • couple • tw
9
Pros:

溫泉讓人放鬆

2026-09-11 • via Nuitee
Y
Yui • family_with_children • tw
10
兒童遊戲室可以再豐富一點
Pros:

隔音不錯
聽不太到別間房間的關門聲音跟走廊講話聲音

Cons:

入住是平日 館內活動不夠豐富

2026-09-11 • via Nuitee
D
Danny • family_with_children • tw
8
Pros:

符合期待跟這個價位的品質, 戶外的溫泉環境舒服 按摩椅大加分,建議在泡湯區外面可以增加牛奶販賣機更有日式泡湯風情.

Cons:

枕頭有點太低跟偏軟, 房間隔音不算太好. 整體看得出有些年紀了

2026-09-10 • via Nuitee
K
Kwong man • couple • hk
10
2026-09-09 • via Nuitee
文峰 • couple • tw
10
2026-09-09 • via Nuitee
江山 • couple • tw
10
2026-09-09 • via Nuitee
H
hsuan-pei • family_with_children • tw
9
Pros:

環境、人員

2026-09-09 • via Nuitee
C
CHIH CHIEN • couple • tw
9
2026-09-08 • via Nuitee
彬 • solo_traveller • tw
10
2026-09-08 • via Nuitee
F
Fuchun • family_with_children • tw
9
整體來說很棒
Pros:

服務人員態度非常得好☺️

Cons:

在浴室有看到一些頭髮沒有清理乾淨

2026-09-07 • via Nuitee
S
Shou Chih • family_with_children • tw
5
失望！ 已經不是我所熟悉的老爺酒店了。
Pros:

房間的裝潢及氣派的大廳。 溫泉與三溫暖永遠是最棒的。

Cons:

我覺得吃是最大的問題。 自助晚餐，性價比非常低。 雖然說種類很多，但是每種菜餚都非常粗糙。 沒有燉到爛的牛肉， 魚肉裡有非常多筋的生魚片 ， 甚至連炒高麗菜都沒有斷生。 這樣的品質一個人還要1000多塊，實在不敢領教。 而自助早餐更是服務差勁。 坐在偏廳用餐。（服務人員只有一人， 只到接近10:30的時候才有一位主管過來協助） 只是站在冰箱前看飲料， 就被服務人員大聲喝斥說飲料要錢。 用餐群眾投來的目光讓我們瞬間覺得很不舒服。 我們並不是在用餐高峰期區去， 但許多品項都是空盤。 且用餐時間一個小時中，餐盤垃圾完全沒有人收。 感覺非常不受尊重。 跟我之前來的老爺酒店天差地遠。
我覺得這個飯店另外一個很大的問題就是服務人員沒有同理心。 我的小孩今天在游泳池，因為下水之後感到害怕， 整個人在水裏抱著扶竿爆哭。 我當時並不在旁邊。 現場的救生員不聞不問， 任由小孩抱著欄桿爆哭。 直到我回到現場， 才把孩子抱出。 也許小孩子沒有溺水， 救生員並沒有協助他的責任。 但如果換作今天是自己的孩子，我相信任何一個人都會想要去先把小孩子抱出來停止他們的恐懼。。
這一次從吃的經驗還有玩的經驗，讓我感覺到這家飯店質變了很多， 跟我之前所熟悉的礁溪老爺不同了。 對這次的住宿非常失望。。 一個晚上將近$30,000的房間真的不應該只是這樣。

2026-09-06 • via Nuitee
O
OrelIL • solo_traveller • il
10
Pros:

Perfect room and spa facilities

2026-09-06 • via Nuitee
A
Aaron Hsieh • solo_traveller • tw
9
Cons:

住客放任小孩吵鬧，建議用餐時安排座位可以作區隔

2026-09-06 • via Nuitee
樂心 • couple • tw
10
Pros:

沐浴乳跟潔膚乳很香☺️很貼心的竟然有附離子夾🥹

2026-09-05 • via Nuitee