Jinmao Purelax Lijiang, The Unbound Collection By HYATT

Great view of the mountains; beautiful surroundings; wonderful tea tasting sessions at TEA SPACE with knowledgeable staff; near to Shuhe Ancient Town; cycling is free (but the refundable deposit to rent a bike is high); the room I booked had a broken aircon and shower so I requested it to be fixed - it wasn’t fixed so the hotel moved me to another room the next day after I fed back

Breakfast selection, the hotel activities, the view of the hotel

The hotel offered everything you need for a relaxing stay. All staff (and there's a lot of them) were always very friendly and helpful. The breakfast buffet was exceptional, offering many Chinese and western options. The room very very spacious and well equipped. There are lot sof free and paid-for activities within the compound (petting zoo, tie-dye, fishing,...)

I stayed as a Hyatt Globalist and had a mixed but memorable experience. The resort is in a solid location—about 2 miles from Shuhe Ancient City (my favorite of the three ancient towns). Taxis to Shuhe, the old town, or Baisha are quick and easy, with cabs usually waiting in the parking lot. There’s also a fun street full of restaurants and food carts just a 10-minute walk to the east, perfect for casual dining and shopping. The hotel offers free bicycle rentals (with a ¥1,000 deposit), though plenty of bikes are available on the streets as well.
The property itself has beautiful grounds, with a stunning view across a man-made lake toward Snow Dragon Mountain, and black swans gliding on the water that make the scenery feel magical. The spa and pool facilities are excellent overall, though I did encounter a man spitting on the floor two days in a row in the spa area. The staff acknowledged the issue but said there was nothing they could do—definitely wear slippers everywhere in the spa.
As a Globalist, I received a nice suite upgrade and free breakfast, which were the two benefits that mattered most to me. Unfortunately, other aspects of service were quite disappointing. Reception staff often felt distant and struggled to connect with guests, even those speaking Chinese. The greeting team left my luggage unattended in the taxi area for over two hours without labeling it, forcing me to retrieve it myself—no one even questioned me as I walked away with it.
The room was spacious and nicely appointed, but I discovered a serious infestation of flying termites swarming from the bathroom wall. Despite providing photos, staff initially insisted I must have left the windows open (I hadn’t) and seemed unable to accept that the termites were coming from inside the walls. They eventually moved me to a new room, where a very helpful gentleman named Charlie assisted with my luggage.
Another low point occurred when I left my wallet in a taxi. Front desk staff showed little willingness to help—spending only a minute or two before saying there was nothing they could do. I had to handle most of the follow-up myself. Thankfully, a bellboy named James He stepped in and successfully contacted the driver to recover my wallet. His kindness and initiative meant a lot and stood in stark contrast to the front desk’s response.
Breakfast was a highlight—delightful with many live cooking stations, excellent variety, and genuinely nice service.
I would consider staying here again, especially for the location, views, breakfast, and Globalist perks, but I’d compare other options first. Service is inconsistent: while there are standout team members like Charlie and James He who go above and beyond, the general level of attentiveness and problem-solving (particularly at the front desk) fell short of what I expect from a Hyatt property. The termite incident and reluctance to assist with the lost wallet were particularly frustrating.
If you value a scenic resort setting, good food, and Hyatt elite benefits, this could be a worthwhile choice—just go in with realistic expectations around service.

This place is a hidden gem. We stayed four nights and left with a lifetime of memories. Truly the best family vacation we've ever had.

Check-In & Front Desk
The front desk team was exceptional from the moment we arrived. I checked in as a Guest of Honor and was warmly welcomed. Breakfast was included and the staff walked us through all the family activities available. The gentleman who checked us in was patient and accommodating despite the language barrier.

Room Change & Robert
After our first night, we requested a room change. Special mention to Via, who was patient, communicative in English, and worked with us on our room preferences without hesitation. The staff clearly coordinated with each other on guest needs and it showed. Robert drove us around the property on a golf cart, pointed out the gym, pool, and spa, and made sure we felt completely at home before we even moved in. That extra effort made a real impression on our whole family.

Staff & Service
As an American guest, I sometimes hesitate to make requests. But the staff were responsive and eager. Extra utensils, bedding, pillows, robes, all delivered without question. Housekeeping came at least twice a day. We simply dialed 0 for anything we needed. I almost felt bad to call them so often but they came with a smiling face and patience each time.

One note: though the hotel knew we were traveling with kids, we had to request children's slippers and robes. A small proactive touch that would go a long way for future families.

Activities & Weather
The weather wasn't always cooperative, but the staff stayed ahead of it and proactively shared daily activity options based on the forecast. One evening there was an outdoor barbecue with beer and soccer. The kids played and made friends with other American families vacationing there. Animal feeding was a hit too. One wish: more structured kids' activities where children can play together.

Breakfast
Breakfast was the highlight of every morning. We actually skipped early tours just so we wouldn't miss it. The spread was incredible: custom noodle dishes including wonton soup, a pastry section, a healthy food station, American-style bacon and eggs, and Japanese oden. A tall gentleman working at the restaurant with glasses made the rounds offering specialty cold brew and tea, kept us informed about daily activities, and also ran the barbecue event. He felt like our personal activity director, warm and knowledgeable and always present.

Rooms
Beautiful, with thoughtful and felt rustic and warm.

I recently had the pleasure of staying at the Jinmao Purex Lijiang, and it was truly an exceptional experience. From the moment I arrived, I was captivated by the room design—it perfectly captures an oriental aesthetic in a way that feels sophisticated, classy, and deeply relaxing.

The standout feature, however, is the hotel’s incredible location. Waking up to an unobstructed, panoramic view of the Jade Dragon Snow Mountain is an experience I will never forget. It provides a stunning backdrop that makes every moment in the hotel feel special.

What really sets this property apart is the thoughtful array of complimentary activities they offer. I thoroughly enjoyed the tribal costume photoshoot, the charming pet-feeding sessions, and the relaxing tea tasting—all of which added such a unique and cultural dimension to my stay.

The service was consistently warm and attentive; the staff truly go out of their way to make you feel welcomed and cared for. To top it all off, the fitness facilities are gorgeous, and the indoor swimming pool and jacuzzi area are nothing short of luxurious. It is the perfect place to unwind after a day of exploring.
I cannot recommend Jinmao Purex Lijiang highly enough for anyone visiting Lijiang.

Unforgettable stay in beautifully located well maintained 5 star hotel! We liked calm luxury atmosphere and impecable service. Hotel is located in scenary place with view to mountauns. Hotel offers a choice of excellent restaurants on its premises.

This was a great experience. The location is an ancient Chinese town style and the envrionment is fantastic. There are multiple restaurants around the hotel. The public transportation is fair but taking taxi is easy.

環境非常好，可以看雪山

We stayed in a 2 bedroom suite and it was a bit further than other type of rooms, but it offers a very private and quiet stay. The property is HUGE, with a garden, small pool, and the master bedroom faces the direction of the snow mountain. I think this is an awesome place to hang out with your family members or friends. Breakfast was next to the lake & garden and the scenery was beautiful. A good range of food, from western (bacon, sausage, scramble eggs), to pastries, local yunnan delicacies etc.

Stunning property - the grounds and rooms really were absolutely beautiful

This is definitely a very photogenic property, great for IG or TikTok videos. I mistakenly booked a residence for just my daughter and me. The residence was bigger than my daughter’s apartment in San Francisco. My friend who was also staying at the hotel said her regular room was also big. The location is in a suburban area of Lijiang, which means a car is needed to go to the Lijiang ancient city, etc.

The service was OK. After checking in, I had to find someone to take us and our luggage to our room. The guy who took us and our luggage to our room barely said a word, dumped our luggage and left. Not exactly an experience I expected from a five star hotel. The front desk also won’t help us book a private car to the snow mountain, instead, hooked us up with someone on WeChat.

The breakfast offers a wide selection. However, for all three mornings that we were there, they had trouble keeping items stocked and available. Most of the items like baked sweet potatoes were not kept warm.

Their restaurant offered good service and ok food.
Overall, it is an OK place to stay, just don’t expect an high level of customer service.

We had a wonderful stay at Jinmao. It is a quiet santuary to come back to after exploring bussling touristy old town and Yulong area We love tbe modernised chinese architecture, our room was spacious and surrounded by beautiful gardens. We tried the chinese restaurants a few times and frequent the bakery. The resort also organised beer garden party during our stay. The staff are polite, helpful and very welcoming. Will llove to stay here again if we are in Lijiang next time.

บรรยากาศดี พนักงานพอได้

We stayed at Jinmao Purelax Lijiang and overall had a very enjoyable experience, especially for a large family trip.

The hotel is located close to Shuhe Ancient Town — a Didi ride costs less than 5 RMB, which is very convenient. The property itself is spacious, peaceful, and beautifully set against the backdrop of Jade Dragon Snow Mountain. The atmosphere is one of the highlights.

There are plenty of activities within the hotel, with a daily schedule provided. Complimentary activities include tie-dye, sugar painting, and fishing, while paid options include leather crafting and clay doll making. This makes it easy to spend an entire day in the hotel without getting bored.
We traveled as a group of 11 and stayed in a 3-bedroom villa (Villa 8888) and a 2-bedroom villa (Villa 8887). Both villas are located at the far end of the property, and initially we relied heavily on buggy carts to get around, which felt quite far. It wasn’t until the second night that we realized there is a shortcut walkway that makes the distance much shorter. While the hotel provided a map at check-in, the explanation was minimal — likely due to limited English communication. Most interactions were done via translation apps, and staff tended to avoid lengthy verbal explanations.

At check-in, we were asked to add the hotel on WeChat, which turned out to be the most efficient way to communicate — even more convenient than phone calls or face-to-face conversations.

On the day we visited Jade Dragon Snow Mountain, we had to leave before 6 AM. The hotel kindly prepared breakfast boxes for us to pick up at the lobby. Each box included bread, yogurt, water, and fruit — simple but very convenient.

Villa Experience: The 3-bedroom villa is very spacious. The outdoor area includes a small heated pool, perfect for soaking, along with seating and a garden space. Inside, there is a large living area, dining table for 6–8 people, and a separate entertainment room with a high-tech mahjong table. There is also a small kitchenette with a fridge, microwave, kettle, and stove — though no cooking utensils or cutlery are provided, only glasses and teacups.
One bedroom is located on the ground floor (twin beds), while the other two bedrooms upstairs feature single king beds. The rooms are comfortable, and the bathroom floors are heated, which is a nice touch.

The 2-bedroom villa is similar in layout and also has a heated outdoor pool. However, we did encounter a few minor issues: the bedside light switches were wired incorrectly (left switch controlling right light), and the sliding door between the bedroom and dressing area was stuck. Despite this, the overall stay was still very comfortable.

Dining: Breakfast at the Lakeside restaurant offers a good variety of international and local options, including noodles, congee, and freshly fried Chinese dough sticks. The restaurant was never overcrowded, and service was attentive with prompt table clearing.

We also tried other dining options in the hotel. The Chinese restaurant was excellent — the roast duck was particularly memorable, and portions (like fried rice) were very generous. The “Hi Fire” charcoal grill experience was unique and quite upscale, but preparation time was long (almost an hour). It’s highly recommended to reserve in advance.

Additional Experiences: One standout activity is the complimentary Naxi costume photoshoot. The package includes 5 free photos per room, with optional makeup services (100 RMB for basic, 300 RMB for full makeup). The staff were patient and professional, and notably did not accept tips. Additional photos can be purchased at 80 RMB per image, with discounts available for larger packages. Reservations should be made at least one day in advance.

Overall: A beautiful resort with great facilities, ideal for families or those looking to relax and spend time within the property. Minor communication challenges and a few room maintenance issues aside, the experience was very positive.

Nothing

Beautiful hotel with spacious, well-designed rooms. It is conveniently located near various tourist spots.

Необыкновенно роскошный отель. В очень красивом месте с большой и ухоженной территорией. Есть большой бассейн и спа, тренажерный зал, мини зоопарк. Большой комфортный номер с паркетными полами.
На завтраки помещение темное и многолюдное, темновато и сложно получить удовольствие от еды. До старого города Шухе можно прогуляться минут 20 по красивой зелёной улице. В отеле длинный список разных активностей, бесплатных и платных.