Inkaterra Machu Picchu Pueblo Hotel

The staff are very helpful. Free tours. Really good restaurants.

My wife and I stayed at Inkaterra Machu Picchu Pueblo Hotel for one night (June 6–7, 2026) after completing the Inca Trail. At over USD 518 for one night, this was by far the most expensive hotel of our five-week trip through Peru. Unfortunately, it was also by far the biggest disappointment.

The problems started immediately after arriving. Our room had no bathrobes, and the telephone was not working, making it impossible to contact reception. I tried several phone numbers I found online, but nobody answered. Only after stopping a hotel employee who happened to walk past our bungalow were bathrobes eventually delivered and the telephone repaired.

The most serious incident happened when I entered the shower. I suddenly felt a sharp pain in my foot and realized I had stepped on broken glass that had been left on the bathroom floor. My foot started bleeding immediately. Hotel staff treated the wound and later claimed to have cleaned the bathroom. However, when we returned after dinner, I found more pieces of broken glass still on the floor, showing that the bathroom had not been cleaned properly despite knowing that a guest had already been injured.

As a result, my visit to Machu Picchu the following day was overshadowed by the injury. Walking with a bandaged foot after completing the Inca Trail was painful and unnecessarily spoiled what should have been one of the highlights of our journey.

Dinner was equally disappointing. I was served a half-raw trout, which had to be sent back to the kitchen to be cooked properly.

There were also several aspects of the hotel itself that were surprising for a property in this price range. To reach the breakfast restaurant, guests had to cross active railway tracks. The surroundings were dominated by large construction sites, significantly affecting the atmosphere and views. In addition, the resort consists of many long and steep walking paths, something guests with limited mobility or tired after hiking should be aware of.

What disappointed me most, however, was the hotel's attitude afterward. During our stay, nobody from the management offered a meaningful apology or explanation for the injury. After returning home, I contacted the responsible manager three separate times, providing details and photographs of the incident. None of my emails received any reply.

Throughout our five weeks in Peru we stayed in several excellent hotels and experienced genuine Peruvian hospitality. Sadly, Inkaterra Machu Picchu Pueblo Hotel was the complete opposite. Mistakes can happen anywhere, but guest safety, proper communication, and professional handling afterward are what distinguish a luxury hotel from an ordinary one. In our case, all three were missing.

Based on our experience, I cannot recommend this hotel.

The hotel is located in a beautiful setting surrounded by nature and enjoys a very convenient location within the city, right next to the train station. It is also clean. Unfortunately, the positive aspects end there.
There were several serious issues that, in our opinion, make the room rates completely unjustified.

Construction work is currently taking place at the hotel, with drilling noise audible throughout the day. Guests should be informed of this in advance so they can decide whether they still wish to proceed with their reservation. Furthermore, a substantial discount should be offered given the disturbance caused.
The food quality was unacceptable and fell far below the standards expected from a hotel in this price range.
The staff we encountered in the common areas of the hotel were rude and unfriendly. We have stayed in many hotels and have never experienced such poor customer service. The pool was not clean and appeared to be poorly maintained.
On our last day, we were wrongly accused of taking a bathrobe from the room, when in reality the issue resulted from the hotel’s own mistake. Such accusations are highly unprofessional and left a very unpleasant impression.
One of the rooms had a noticeable musty smell, which negatively affected our stay.

Overall, while the location and surroundings are excellent, the numerous issues we experienced do not justify the prices charged by the hotel.

The hotel is located in a beautiful setting surrounded by nature and enjoys a very convenient location within the city, right next to the train station. It is also clean. Unfortunately, the positive aspects end there.

Rather outdated with a very old-fashioned atmosphere. Very outdated restaurant. Extremely touristic. Look for alternatives for this budget.

Wonderful hotel. Clean, beautiful. Good service. Nice views. Good food. One of my favorite hotels in a long time.

We had an overnight stay here to visit Machu Picchu. We arrived by train from Ollantaytambo. Our room was not ready so we left our bags and went for a walk through their extensive grounds/gardens which was lovely. We saw lots of hummingbirds while sitting by the pool area. We met our guide for our first Circuit (2B) of Machu Picchu. We had booked a Superior room (including dinner and breakfast box as we had a 6am entry to MP the next morning). Our room was comfortable and clean. Dinner at the hotel restaurant (separate from the hotel and you have to walk across the train line which is no real trouble) was good. They held our bags following checkout and until our train to Cusco the next afternoon. The hotel is minutes walk to the train station and bus to the Machu Picchu site. Plenty of cafes, restaurants and shops around it. We completed Circuits 2B, 1B and 3B of Machu Picchu - all very worthwhile for this once in a lifetime visit.

A few things to keep in mind when booking this place

1. It’s in a jungle, so expect some degree of bugs. Our first day we were greeted with a fairly large spider above our bed, but the staff professionally and kindly took care of it (it was too high for us to reach and take care on our own).

2. It’s an oasis from the chaos of Aguas callientes. I loved returning to our corner of the town, and enjoying the peace and quiet. I think that alone justifies the price of the hotel.

3. I don’t necessarily think it is outright a 5 star hotel. The service and the surrounding area make it seem so, but the rooms themselves are not over the top.

I would also like to give a high shout out to Nicolas for being so kind and giving us great recommendations during our stay. He went above and beyond ensuring we were taken care of. I would stay here again.

Only good thing about the hotel is the privileged location and multi-acre property it sits in. With better management this could be one of the best nature lodges in the country.

We stayed one night at the Inkaterra Machu Picchu Pueblo Hotel. This stay was part of an extensive private (two couples) tour of Peru, which was arranged by a luxury touring company. We had really wanted to stay overnight at Sanctuary, as we were planning on visiting Machu Picchu on an afternoon and also the following morning. However, our tour company told us that the Sanctuary rooms were small and overpriced, and (more concerning) because of some unsettled lease conflicts with the government of Peru, booking rooms at Sanctuary was not advised and we should book at Inkaterra instead.

We stayed in junior suites. We dropped off our luggage and had an excellent lunch at the restaurant before heading up to Machu Picchu with our guide. We came back around 6:00 pm or so to officially check in, then had dinner at the restaurant, went to bed, were up very early to grab a minimal breakfast, checked out, and went back up to Machu Picchu. The hotel kept our luggage while we came back for lunch at the restaurant and hang out for a bit, and they transported our bags to the train station for our mid-afternoon train back to Cusco. So, we were at the resort full time for a little over 16 hours total.

There are some really nice things about Inkaterra. Depending on what you ordered, the lunches and dinner could be delicious, and our cocktails and wine were mostly good. Our room was good-sized, the bed was huge, there was pretty good wifi in spots around the resort, and the gardens were beautiful. Staff were friendly. Our luggage was picked up and brought back to the station by hotel staff with no problem whatsoever.

We felt that there were too many quirky and annoying things about the Inkaterra, though. Our room need better cleaning and maintenance. Everything was very damp-smelling (yes, we knew we’re in the high jungle, but it smelled beyond that), the floor needed a good cleaning, the bathroom’s shower had drainage issues, the hot water was spotty, and the toiletries were meh: no lotion in our room and the bar soap was weirdly non-sudsing. We could charge our phones in the room, but it was super slow.

Staff seemed quite disorganized throughout our stay. We were never offered the complimentary welcome tea and pisco sour that they tout on their website. We waited 45 minutes past our dinner reservation to be seated, while most of the restaurant sat empty. (We were gratified we didn’t have to wait for the okay breakfast, but then again we showed up at 6:00 a.m.) Not that any of the staff needed to speak English perfectly, but there were definitely varying degrees of English proficiency which made communication difficult at times. As we noted, the gardens were beautiful, but the small swimming pool and the whirlpools’ water seemed a bit brackish, and overall the vibe leans toward the overly rustic vs a well-maintained resort.

Perhaps if we had booked a longer stay and enjoyed the spa and the gardens and had had a room with a private plunge pool, our opinion would be higher (but we kinda doubt it.) Not particularly recommended, and if we were to go back to the area we’d try to find a newer property, or even take our chances with the Peruvian government and book the Sanctuary.

This place was absolutely lovely. The grounds are gorgeous and well-maintained. While we did not have time to participate, there are tours each day of the property for birdwatching, flowers, and more. We loved that we could shower in the spa area after hiking MaPi Mountain, even though we had checked out that morning. The food was excellent and the service was superb. We wanted for nothing! They even have heated towel racks in the bathrooms! Additionally, they take your luggage to and from the train station whenever you need that done.

Came here as part of our Peru tour having stayer in the sister Hacienda Urabamba this hotel was a let down. Vert disjointed layout. Yes the gardens are beautiful but you have to walk very far for rooms over uneven terrain and may steps. I imagine in wet season you’d be drenched: the pool area was questionable its very much with nature!
Our casita style rooms (with fully open fire place so you’re clothes would def be smoky) was a very damp atmosphere. there are dehumidifiers running 24/7 ours actually filler during our one night stay, trying to absorb the humid atmosphere of the cloud forest. the nosiy (and honking/tooting) trains run within a few feet of the train track from 4.30am - 11.30pm bring ear plugs. The bar/lobby/restaurant etc are spread all across the site so you have to walk quite far. the breakfast was poor and you have to walk across live rail tracks. The evening meal was included for us but we chose to eat in town in stead. If we’d know we’d have stayed at the El Mapi in town as its in the heart of Aguas Calientes this hotel seems to be tucked down a dodgy street by railway.
In saying all that its still the same 5/10min walk to train station and machi pichu bus. But having travelled the world in high class hotel - this is not one!

Back to our room, the sink is in the main bedroom, toilet and shower in a different area (all poky and dark) the toilet had a full window open to everyone to see you sitting on loo so you have to have all curtains drawn at all times.

Not a bad hotel but apart from
the nature walks it wasnt for me!

They did however have a luggage drop/collection at the railway station to save you having to cart your luggage up/down Machu Picchu. If touring save your money and spend in different location.

Sadly a let down after a three night stay at the sister hotel in Sacred Valley. Although waiting on staff were fabulous we found the reception staff unhelpful. I had problems with the door lock and had to make 4 separate trips to reception to get things sorted. The room was very basic for the price of the stay.

A propriedade do hotel é linda, uma área preservada no meio da natureza. Jantar e café da manhã excelentes. Funcionários atenciosos.

Property is beautiful and one with nature