Hotel Monopol

Hotels
7.9 (2643 reviews)
Quintana,15 , Puerto de la Cruz , es
+34 922 38 46 11

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Children allowed

Facilities

WiFi available
Free WiFi
Fitness center
Swimming pool
24-hour front desk
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Unclean rooms
Noisy environment
Outdated facilities

Categories

Cleanliness
5.61
Multiple reviews mentioned unsanitary conditions and unclean rooms.
Service
9.08
Many reviews praised the friendly and helpful staff.
Location
9.12
The location received positive feedback for its central position.
Room Quality
7.07
Several reviews indicated that rooms needed refurbishment and were outdated.
Amenities
8.1
Amenities received mixed comments, with some guests enjoying the jacuzzi and breakfast but noting some facilities are outdated.
Value for Money
8.06
Some guests felt the price was high for the quality of the hotel.
Food and Beverage
7.11
Breakfast was mentioned as mediocre with some issues.
Overall Experience
9.08
Overall, many guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:31

Property Description

Historic Charm and Modern Comfort
Experience the allure of Tenerife at Monopol Hotel, a historic gem in Puerto de la Cruz. Enjoy the heated outdoor pool, sauna, and jacuzzi for ultimate relaxation.

Authentic Architecture and Lush Gardens
Immerse yourself in the 19th-century charm of this family-run hotel, once a vibrant dance hall. Admire the original wooden balconies and a central courtyard adorned with tropical greenery.

Prime Location and Vibrant Surroundings
With a short stroll to the sea and Playa Jardin Beach, Hotel Monopol offers the best of both worlds. Explore the bustling Plaza del Charco nearby, or savor local cuisine at the hotel's restaurant and bars. Book now for an unforgettable stay!

Important information:

Please note that pets are not allowed in the Studio, the Suite, and the Superior Twin Room with City View.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Location

Guest Reviews

7.9
Based on 2643 reviews
Cleanliness: 5.61
Service: 9.08
Location: 9.12
Room Quality: 7.07
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 9.08
P
PHILIP • solo_traveller • gb
8
Pros:

The locatyion

Cons:

The show era head was rusty

2026-08-29 • via Nuitee
C
Carla Del Carmen • family_with_children • es
3
2026-08-26 • via Nuitee
J
Juhi • solo_traveller • es
5
Pros:

the location and the decor inside

Cons:

quite confusing once you’re in the hotel and room was okay.

2026-08-25 • via Nuitee
E
Elizabeth Esther • solo_traveller • es
7
Pros:

La piscina y el jacuzzi

Cons:

La almohada y la ducha sin precion y frío

2026-08-24 • via Nuitee
C
Clarissa • solo_traveller • it
10
2026-08-23 • via Nuitee
C
Cynthia Del Carmen • family_with_children • es
7
2026-08-23 • via Nuitee
A
alessia • solo_traveller • it
6
2026-08-23 • via Nuitee
N
Nico • couple • de
8
2026-08-22 • via Nuitee
S
Stuart • family_with_children • us
7
Gorgeous hotel and great stay if you go knowing there will not be A/C or hot water
Pros:

This is a gorgeous 18th century colonial building in a perfect location in Puerto de la Cruz. Our room's wooden balcony looked out on a plaza where we heard church bells. The hotel's atrium, with climbing vines is magnificent. The breakfast was solid. The rooftop endless rooftop pool, jacuzzi, and little sauna were all very nice.

Cons:

It's important to set expectations. Things the hotel does not have: A/C. At night you will need to have the windows open (fortunately no mosquitos), turn on the ceiling van (which does a little), and sleep without clothes. There is also no hot water for showering, but since the room is so warm that is not a problem. They have a daily charge for using the in-room hotel safe, so you should bring your own suitcase padlock. There is also no drinking water, so you need to walk to the local market a couple blocks away to buy big jugs of water to bring back. There is also no on-site parking per se and no way to even drop luggage easily outside, but fortunately the beachside parking is free and only a 10 minute walk away. There is no in-room kettle for making tea. There are only a single, not particularly plush pillow for each person.

2026-08-22 • via Nuitee
A
Ana • solo_traveller • es
8
Pros:

El personal del hotel muy atentos y agradables

2026-08-21 • via Nuitee
S
Sofiia • solo_traveller • ua
10
2026-08-21 • via Nuitee
J
javier • solo_traveller • es
8
Pros:

Personal muy amable. El inmueble tiene un interior realmente bonito. Habitación cómoda, amplia y con terraza pero sin reformar. La ubicación es 10 de 10.
Muy recomendable

2026-08-21 • via Nuitee
J
June • couple • gb
9
Loved the location, staff were amazing, friendly and helpful. Loved it and will be back.
Pros:

The staff, location, service was excellent.

Cons:

The only thing I would say was air conditioning in the room would have been good. It did have a large fan on the roof but bit cooler at night would have been good. But loved it .

2026-08-20 • via Nuitee
R
RUIZ CAZORLA • solo_traveller • es
10
Pros:

Lo mejor: Todo el Personal de todos los Departamentos, educados, profesionales y con ganas de atenderte. El desayuno muy bueno, variado y con calidad.

2026-08-19 • via Nuitee
J
jonobrowne • solo_traveller • ie
5
Pros:

As always friendly hotel staff great location feels safe and always clean.

Cons:

Hot water ceased 5days later still no shower or hot water in the tap. No communication other than sorry. No room exchange offered. Also had trouble with the fridge eventually go it changed that was appreciated. I stay here on average 7/8times a year. Theres a lack of customer service from the front desk.. Im not expecting red carpet, but like in this instance, no hot water (or warm water would be good)offering a room change would have been tremendous and appreciated. I canceled the second week of this stay. Disappointing. Hope people can learn how to improve the service.

2026-08-19 • via Nuitee
I
Iain • couple • gb
3
Location and most staff good, but no hot water and cold very little
Pros:

Location

Cons:

No hot water

2026-08-18 • via Nuitee
C
Cathryn • family_with_children • gb
8
Lovely hotel - perfect for a couple if nights stay to explore the area
Pros:

Beautiful family run hotel in a great area.
Large bedrooms and bathrooms.
Balcony available with both rooms.

Cons:

Asked for rooms together but on opposite sides of hotel.
One room on "sea" side; Other room on "Church" side - not good with the bells going off every 15 minutes.
Ceiling fans in both rooms - worked, yes but they were either on or off - no inbetween.

2026-08-17 • via Nuitee
A
Ana • extended_group • es
9
2026-08-16 • via Nuitee
A
Anett • couple • hu
10
2026-08-16 • via Nuitee
S
Sara • solo_traveller • es
10
2026-08-16 • via Nuitee