Rainbow Hotel Myeongdong

立地が良かった。

SOFT REMINDER- V

Date: 8 October 2026

Dear Booking.com Senior Management, Customer Service Head, Grievance/Complaints Head, Customer Experience Relations Team and Concerned Stakeholders,

I am Mr. Darrel Louis Mathias, a senior citizen, writing to formally and urgently escalate a serious complaint concerning our Booking.com reservation at Rainbow Hotel Myeongdong, Seoul, Booking No. 6100322930.

My wife, Mrs. Premilla Darrel Mathias, and I stayed at the property from 16 September 2026 to 21 September 2026.

We made this booking through Booking.com in good faith and relied upon Booking.com as a trusted platform for our accommodation. Unfortunately, our experience at the property involved serious issues concerning the booked accommodation, an additional payment demanded from us, treatment by the hotel manager, the handling of our card information, and a subsequent KRW 50,000 card transaction after we had already checked out and left Seoul.

I wish to place on record that, based on the circumstances explained below, I consider the KRW 50,000 transaction processed by Rainbow Hotel Myeongdong under the management of Mr. Kim to be fraudulent and unauthorized from my perspective. I therefore request Booking.com to urgently investigate this matter and the role of the property and its management.



1. Prepaid Booking and Additional Payment Demanded by Mr. Kim
Our Booking.com reservation was already paid for, with KRW 400,200 charged on 30 August 2026, as reflected in the Booking.com receipt.

However, when we arrived at the hotel at approximately 9:00 p.m. on 16 September 2026, after international travel, the hotel manager, Mr. Kim, informed us that the room we had booked was not available and had allegedly been given to someone else.

We were then asked to make an additional payment of approximately USD 60 / KRW 90,200 for another room.

Location and staff were good

Je découvre une histoire de caution à payer au préalable avant d'intégrer la chambre. Absence de service de nettoyage, le climateur après 20min fait un ronflement, le lit fait su bruit, les carreaux du sol de la douche ont des infiltrations. Petit déjeuner inclus, un grossier mensonge, le gérant nous dit qu'il y a du pain et du café, c'est à cela que se résumerai le petit déjeuner que l'établissement facture aux clients mais que je n'ai pas vu durant nos deux jours. Bien heureusement que nous n'avons payé que 2 jours.

Staff is nice, polite helpful. The place the hotel is horrible, filthy, absolutely tiny, with not even a proper shower. Very costly for the price you get.

I have nothing to comments, however the situation is not expected and I have to pay additional cost for staying
Which I think the staff is not honest to solve my problem but to ask for extra money

Beliggenheden

This property is close to everything. Airport bus, blue & orange metro lines and all the bus stops. You can get to anywhere from Rainbow hotel. It has really good restaurants, coffee, GS25 nearby so i didn’t need to go far to find good international food options. 30 min walk to Mymendong. I love the central hub location to everything.

Mr. Kim is incredibly welcoming! He is easily the friendliest owner and front desk staff I have ever come across.

Die Unterkunft lag in der Nähe der Metro und am Rand von dem angesagtem Viertel Myeongdong. Das Zimmer mit Dusche/WC und TV war o.k.

Familiar surroundings that are conveniently located to everything whether walking, Buses, train. Mr. Kim & Edda were wonderful to speak to, with of without Papago to aid in any language issues. Rainbow has Air Conditioning for the humidity & typical multi-windows to aid in sleeping with -long working Seoul- noises. Also free Wifi (for writing) & inspiring my creativity.

This facility is more like a hostel. Too basic to be called a hotel

price, location