Holiday Inn Express London - ExCel by IHG

Hotels
Holiday Inn Express
8.4 (6808 reviews)
1018 Dockside Road , London , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast
Cons:
Unclean bathrooms
Dirty carpets
Limited food options

Categories

Cleanliness
7.79
Some reviews mentioned dirty carpets and unclean bathrooms.
Service
9.26
Staff provided outstanding service and were friendly and helpful, particularly Cleo, Denise, and Priya.
Location
8.8
Conveniently located near train and bus stations, though a bit remote from major attractions.
Room Quality
8.25
Generally good, although some rooms had strange smells.
Amenities
8.28
Well-stocked bar and decent breakfast options, but missing some items.
Value for Money
8.24
Overall value commensurate with the service and facilities provided.
Food and Beverage
7.79
Food was sometimes not up to expectations, with reviews mentioning limited breakfast options.
Overall Experience
8.76
Despite some issues, the stay was overall enjoyable with notable interactions with the staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:53

Property Description

Convenient Location
Situated in the heart of London's Docklands, Holiday Inn Express London - ExCel is just minutes away from ExCel and London City Airport, making it a prime choice for travelers seeking accessibility.

Comfortable Accommodation
Guests can enjoy a range of room types, all equipped with modern amenities such as air conditioning, flat-screen TVs, and en suite facilities, ensuring a comfortable stay for all visitors.

Dining and Entertainment
Indulge in the complimentary Express Start Breakfast featuring 4 hot dishes, relax at the on-site bar and terrace offering a diverse menu, and catch live sports on Sky TV. Additionally, various dining options are within walking distance for added convenience.

Ready to experience comfort and convenience at Holiday Inn Express London - ExCel? Book your stay now for a memorable London getaway.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of £50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Location

Property Video

Property Accessibility

Total Disability Score: 80.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 157
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 6
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 6808 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 8.28
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
A
Amy solo_traveller gb
10
Good location, perfect to plane spotters!
Pros:

Lovely clean friendly hotel. Location made it lovely to relax out of the hustle and bustle of Central London. A short ride on the DLR quickly got you linked to tubes into central. Perfect for plane spotters and those wanting to relax by the docks whilst looking over at the O2 and Canary Wharf.

Cons:

We found the family room a little small and no where to store cases and the window was slightly small.

2026-08-08 via Nuitee
A
Andon solo_traveller it
10
2026-08-08 via Nuitee
F
Ferenc family_with_children cz
10
2026-08-08 via Nuitee
D
Dzwene family_with_children ie
8
2026-08-08 via Nuitee
W
Walter solo_traveller de
9
Recommendable Hotel
Pros:

Spacious room, excellent service from reception and restaurant, nothing to complain.

Cons:

Except of missing fridge everything else was excellent.

2026-08-08 via Nuitee
J
John solo_traveller gb
10
Excellent value
Pros:

Great value for money. Huge breakfast. Excellent location

Cons:

Nil

2026-08-07 via Nuitee
A
Abraham solo_traveller de
5
Pros:

Personal sehr freundlich und hilfsbereit

Cons:

Luftqualität im Zimmer. Wenig Auswahl beim breakfast

2026-08-07 via Nuitee
C
Clement solo_traveller us
10
Pros:

I loved the staff and the cleanliness of the facility.

Cons:

The location is too far away from stores.

2026-08-07 via Nuitee
M
Merijn couple nl
9
2026-08-07 via Nuitee
A
aisha solo_traveller gb
7
2026-08-07 via Nuitee
R
Routhier family_with_children fr
9
Agreable sympathique
Pros:

Tres bien convivial et copieux

Cons:

Rien

2026-08-07 via Nuitee
H
hu family_with_children gb
9
2026-08-07 via Nuitee
シズカ solo_traveller be
9
2026-08-06 via Nuitee
R
Ruth family_with_children nl
7
Goed
Pros:

Goed ontbijt, wel druk. Erg vriendelijk personeel.

Cons:

Douchewater liep niet weg

2026-08-06 via Nuitee
M
Muhammed solo_traveller nl
10
beautiful clean place and warm, welcoming staff
Pros:

Clean environment
3 mins to rail station
Decent breakfast and friendly staff

Cons:

No fridge / microwave in the room

2026-08-06 via Nuitee
L
Linda family_with_children gb
8
Very pleasant. Would definitely stay again & recommend to friends.
Pros:

Room was clean and spacious. Breakfast was ok, but little choice left half way through. Parking was very easy, though a little expensive. Staff were friendly. Location was good, being so close to the DLR station.

Cons:

Coffee was awful! The cooked breakfast was a little dry after being kept warm. Sausages were poor quality, containing fat & gristle. Not enough milk & sugar in our room, though this quite common for many hotels.

2026-08-05 via Nuitee
N
Nina solo_traveller ie
8
2026-08-05 via Nuitee
V
Vishnu couple gb
1
2026-08-05 via Nuitee
C
Clark couple gb
9
Nice hotel. Overpriced food & drinks
Pros:

Friendly staff

Cons:

Prices for food & drinks

2026-08-05 via Nuitee
M
MUSA family_with_children sl
9
Overall stay was great
Pros:

Hotel was clean and everything works well at the hotel

Cons:

I didn't like that we had to pay for parking. We didn't know that we have to pay o we were given penalty for an hour packing

2026-08-05 via Nuitee