Holiday Inn Express London - ExCel by IHG

Hotels
•
Holiday Inn Express
8.4 (6873 reviews)
1018 Dockside Road , London , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast
Cons:
Unclean bathrooms
Dirty carpets
Limited food options

Categories

Cleanliness
7.79
Some reviews mentioned dirty carpets and unclean bathrooms.
Service
9.26
Staff provided outstanding service and were friendly and helpful, particularly Cleo, Denise, and Priya.
Location
8.8
Conveniently located near train and bus stations, though a bit remote from major attractions.
Room Quality
8.25
Generally good, although some rooms had strange smells.
Amenities
8.28
Well-stocked bar and decent breakfast options, but missing some items.
Value for Money
8.24
Overall value commensurate with the service and facilities provided.
Food and Beverage
7.79
Food was sometimes not up to expectations, with reviews mentioning limited breakfast options.
Overall Experience
8.76
Despite some issues, the stay was overall enjoyable with notable interactions with the staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:53

Property Description

Convenient Location
Situated in the heart of London's Docklands, Holiday Inn Express London - ExCel is just minutes away from ExCel and London City Airport, making it a prime choice for travelers seeking accessibility.

Comfortable Accommodation
Guests can enjoy a range of room types, all equipped with modern amenities such as air conditioning, flat-screen TVs, and en suite facilities, ensuring a comfortable stay for all visitors.

Dining and Entertainment
Indulge in the complimentary Express Start Breakfast featuring 4 hot dishes, relax at the on-site bar and terrace offering a diverse menu, and catch live sports on Sky TV. Additionally, various dining options are within walking distance for added convenience.

Ready to experience comfort and convenience at Holiday Inn Express London - ExCel? Book your stay now for a memorable London getaway.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of £50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Location

Property Video

Property Accessibility

Total Disability Score: 80.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 157
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 6
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 6873 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 8.28
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
T
Tea • family_with_children • hr
10
Pros:

Lokacija hotela je u blizini javnog prijevoza svega 2-3 min pjeske, sobe ciste, dorucak vrlo ukusan

2026-10-17 • via Nuitee
I
isaie • solo_traveller • ca
10
2026-10-17 • via Nuitee
N
Nicole • family_with_children • us
10
Pros:

Great staff, clean rooms and great location!!

2026-10-17 • via Nuitee
A
AAKRITI • couple • np
1
2026-10-16 • via Nuitee
M
Michael • couple • gb
8
Pros:

Easy access to underground system

2026-10-16 • via Nuitee
A
Alice • couple • gb
8
Pros:

The bed was ridiculously comfy!

Cons:

The restaurant was ok but not great.

2026-10-16 • via Nuitee
L
Luana Mastellaro • family_with_children • it
7
2026-10-16 • via Nuitee
E
Esperanza • couple • es
9
2026-10-16 • via Nuitee
M
Mayara • couple • br
10
Perfeita
Pros:

Funcionários muito atenciosos.

2026-10-15 • via Nuitee
M
Melissa • solo_traveller • pt
6
2026-10-15 • via Nuitee
M
Marco • couple • it
8
2026-10-14 • via Nuitee
C
Chetx • family_with_children • gb
8
2026-10-14 • via Nuitee
P
Polly • solo_traveller • gb
10
2026-10-14 • via Nuitee
M
Mariola • family_with_children • pl
10
Wonderful stay – highly recommended!
Pros:

We had a fantastic stay at this hotel! The customer service was truly exceptional from start to finish—everyone was warm, helpful, and ensured that everything was clearly explained and straightforward.
Special mention goes to Chi, who provided outstanding service, explaining all the details with great clarity and professionalism.
The hotel is situated in a lovely, calm, and quiet area. Even though it is a bit further from the city center, it is completely worth it, especially given how easy and convenient it is to travel via the Elizabeth Line.
The breakfast was great as well—a very good English breakfast with a nice variety of options to choose from.
I have wonderful memories of staying here and will gladly recommend this hotel to everyone!

2026-10-14 • via Nuitee
N
Nastasia • solo_traveller • nl
8
Pros:

Lovely staff and good food.

2026-10-14 • via Nuitee
K
Katarzyna • solo_traveller • gb
8
2026-10-13 • via Nuitee
J
Jarmila • solo_traveller • dk
8
Pros:

So nice personal, especially during breakfast in canteen

Cons:

No fridge in the room

2026-10-12 • via Nuitee
D
Debbie • solo_traveller • gb
9
Pros:

The breakfast is really good

Cons:

The parking charge is a little high.

2026-10-12 • via Nuitee
C
Cecilia • extended_group • it
9
Pros:

Struttura moderna, in un'ottima posizione e ben fornita di tutti i servizi essenziali, incluse le macchinette nella hall principale

Cons:

durante la nostra permanenza (weekend) la macchina del caffè non era funzionante, inconveniente che a mio modesto parere, visto il periodo di alta concentrazione turistica, avrebbe potuto essere risolto con più sollecitudine

2026-10-12 • via Nuitee
H
Himanshu • solo_traveller • us
8
Pros:

It was a nice place to stay. I stayed for ~ 8 days and I was at least asked twice if the room is clean enough, which I highly appreciated.

Cons:

A little pricey but again, I am a student and had to book this at the very last minute, so nothing bad on the property!

2026-10-12 • via Nuitee