Holiday Inn Express London - ExCel by IHG

Hotels
•
Holiday Inn Express
8.4 (6873 reviews)
1018 Dockside Road , London , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast
Cons:
Unclean bathrooms
Dirty carpets
Limited food options

Categories

Cleanliness
7.79
Some reviews mentioned dirty carpets and unclean bathrooms.
Service
9.26
Staff provided outstanding service and were friendly and helpful, particularly Cleo, Denise, and Priya.
Location
8.8
Conveniently located near train and bus stations, though a bit remote from major attractions.
Room Quality
8.25
Generally good, although some rooms had strange smells.
Amenities
8.28
Well-stocked bar and decent breakfast options, but missing some items.
Value for Money
8.24
Overall value commensurate with the service and facilities provided.
Food and Beverage
7.79
Food was sometimes not up to expectations, with reviews mentioning limited breakfast options.
Overall Experience
8.76
Despite some issues, the stay was overall enjoyable with notable interactions with the staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:53

Property Description

Convenient Location
Situated in the heart of London's Docklands, Holiday Inn Express London - ExCel is just minutes away from ExCel and London City Airport, making it a prime choice for travelers seeking accessibility.

Comfortable Accommodation
Guests can enjoy a range of room types, all equipped with modern amenities such as air conditioning, flat-screen TVs, and en suite facilities, ensuring a comfortable stay for all visitors.

Dining and Entertainment
Indulge in the complimentary Express Start Breakfast featuring 4 hot dishes, relax at the on-site bar and terrace offering a diverse menu, and catch live sports on Sky TV. Additionally, various dining options are within walking distance for added convenience.

Ready to experience comfort and convenience at Holiday Inn Express London - ExCel? Book your stay now for a memorable London getaway.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of £50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Location

Property Video

Property Accessibility

Total Disability Score: 80.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 157
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 6
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 6873 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 8.28
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
B
Branko • couple • rs
9
2026-09-12 • via Nuitee
W
weronika • solo_traveller • pl
3
Nie polecam
Pros:

Lokalizacja blisko Excel

Cons:

Brak możliwości otworzenia okna i przewietrzenia pokoju. Nieprzyjemny zapach w pokoju. Zapchany odpływ wody pod prysznicem, woda stała w brodziku, to samo w umywalce. Poza tym fatalne śniadania. Codziennie to samo, 4 rzeczy na krzyż. Niedobre. Najgorsze śniadania jakie kiedykolwiek jadłam. Pierwszy i ostatni raz pobyt w tym hotelu.

2026-09-11 • via Nuitee
C
Chukwu • couple • gb
10
2026-09-11 • via Nuitee
C
Celine • solo_traveller • gb
10
2026-09-11 • via Nuitee
C
Cristina • solo_traveller • pt
10
Pros:

Thank you

2026-09-11 • via Nuitee
V
Vincent • solo_traveller • be
10
2026-09-10 • via Nuitee
S
Sharon • solo_traveller • gb
9
Pros:

The hotel was in a great location right next to the DLR so great for getting around & to the O2 which is why we were staying there. The staff were all very friendly & so helpful, treated us so well. Facilities were really good, clean & very comfortable, definitely recommend & go back again

Cons:

Could have done with a bit more storage in the bedroom but all good apart from that

2026-09-10 • via Nuitee
S
Stacey • couple • us
10
2026-09-10 • via Nuitee
P
Pawan Kumar • solo_traveller • in
10
Great place, good connectivity, great staff.
Pros:

Absolutely clean and spacious rooms
Good location with adequate connectivity through tube, bus

Cons:

Breakfast options could be better. Should provide atleast 1 water bottle fmper day per person in the room.

2026-09-09 • via Nuitee
D
Danny Biles • solo_traveller • gb
10
2026-09-08 • via Nuitee
C
Cedar • solo_traveller • gb
7
2026-09-08 • via Nuitee
A
Aissatou • family_with_children • bj
7
2026-09-08 • via Nuitee
M
Michelle • couple • gb
8
2026-09-07 • via Nuitee
C
Chris • solo_traveller • gb
10
Pros:

It's great

Cons:

N/a

2026-09-07 • via Nuitee
S
Shanice • solo_traveller • gb
9
Peaceful stay
Pros:

Great location as had a program at the excel,
It was peaceful as well so got a good nights sleep

Will definitely stay again

Cons:

Nothing

2026-09-07 • via Nuitee
B
Basit • couple • se
8
2026-09-07 • via Nuitee
C
Chris • solo_traveller • gb
10
Pros:

Everything, its perfect for our requirements

Cons:

Nothing

2026-09-07 • via Nuitee
G
Gallardo Cabello • solo_traveller • es
10
Perfect stay.
Pros:

Location. Spotless room. Receptionists and waittress helpfull and very kind. Renovated en-suite Bathroom

Cons:

The carpet.

2026-09-07 • via Nuitee
R
Robert Canh • solo_traveller • gb
7
2026-09-06 • via Nuitee
A
Andreas • couple • gb
10
2026-09-06 • via Nuitee