HOTEL MYSTAYS Kumamoto Riverside

Hotels
•
Mystays Hotel Group
8.2 (1721 reviews)
Chuo-ku Koyaima-machi 4-12 , Kumamoto , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Room Quality
Food Variety
Cons:
Parking distance
Smoking room issues

Categories

Cleanliness
8.31
Customers mentioned that the hotel was clean and well-maintained.
Service
8.48
Staff received positive feedback for their helpfulness and kindness.
Location
8.42
Noted as a great location near transportation and attractions.
Room Quality
7.97
Rooms were described as clean and comfortable, though some mentioned issues with temperature control.
Amenities
8.2
Amenities such as a coffee machine and good TV setup received positive remarks.
Value for Money
7.86
Generally viewed as good value for the price, despite some complaints about the rooms.
Food and Beverage
8.31
Breakfast offered a good variety and was well-liked by guests.
Overall Experience
8.08
Overall satisfaction with the hotel was high, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:25

Property Description

Convenient Location
Located just a 4-minute walk from Karashimacho Tram Stop, HOTEL MYSTAYS Kumamoto Riverside is situated in the heart of Shimotori arcade, making it a perfect base for exploring the city and its attractions.

Modern Amenities
Guests can enjoy free WiFi, flat screen TVs with video-on-demand, and air-conditioned rooms with en suite bathrooms and complimentary toiletries. The hotel also features drink vending machines and a gift shop for added convenience.

Delicious Dining Options
Start your day with a healthy breakfast buffet at the Grand Cafe on the ground floor, offering a variety of dishes to suit every palate.

Book your stay at HOTEL MYSTAYS Kumamoto Riverside now and experience comfort and convenience in the heart of Kumamoto city.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KMJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.2
Based on 1721 reviews
Cleanliness: 8.31
Service: 8.48
Location: 8.42
Room Quality: 7.97
Amenities: 8.2
Value for Money: 7.86
Food and Beverage: 8.31
Overall Experience: 8.08
A
Aina • family_with_children • jp
10
2026-07-11 • via Nuitee
I
Iron • family_with_children • tw
1
Cons:

預定一間四人房(榻榻米), 預計入住兩晚, 但入住第一天就發現房間廁所非常老舊, 尤其是馬桶看起來污垢沒有刷乾淨, 很髒很噁心(看了反胃想吐), 小孩也全身過敏起疹子, 花了一個多小時跟櫃檯人員溝通, 才換了兩間雙人房給我們, 讓我們被迫跟小孩分房睡, 後來查詢booking.com網站顯示兩間雙人房價每晚總共兩千元左右, 我們預定的四人房每晚三千多元, 由於房間老舊不乾淨導致讓我們花四人房的錢卻被迫入住較便宜的雙人房, 飯店後續也沒有因此道歉、退費或補償, 很不舒服且不愉快, 別被網站上漂亮的照片所矇騙了.

2026-07-11 • via Nuitee
N
NAGATANI • couple • jp
10
2026-07-10 • via Nuitee
C
Chizuru • couple • jp
9
2026-07-10 • via Nuitee
H
hiroshi • solo_traveller • jp
8
2026-07-09 • via Nuitee
C
Chang-Feng • family_with_children • tw
9
2026-07-09 • via Nuitee
ミンク • solo_traveller • jp
9
2026-07-07 • via Nuitee
S
SHIBAHARA • couple • jp
7
一般的
Pros:

涼しかったとこ！

Cons:

浴槽に短い毛があった

2026-07-06 • via Nuitee
T
TAKASHI • solo_traveller • jp
10
Pros:

広めの部屋でゆったり過ごせた

Cons:

特になし

2026-07-05 • via Nuitee
M
motoshi • solo_traveller • jp
8
初めての利用でした
Pros:

街中からは少し離れますが気にはならないし、逆に静かで良かったです。

Cons:

駐車場がすぐに埋まってホテルに隣接してるにも関わらず利用出来ませんでした。予約出来れば良かったのですが、予約は出来ない。雨の日に遠くの駐車場となって足元がびしょびしょでした。

2026-07-05 • via Nuitee
Y
Yoshihiro • family_with_children • jp
10
快適に過ごせました
Pros:

綺麗でした

Cons:

特になし

2026-07-05 • via Nuitee
林 • solo_traveller • tw
9
Pros:

住宿離上通或下通都還蠻方便的，走個7，8分鐘就可以到達。這次住宿是住三人的單人房，房間還算大，服務人員清潔很乾淨。

Cons:

朋友入住的房型是兩人房，房間菸味真的太重，後來好險櫃檯人員有協助換房。房門外的走廊，潮溼味比較重一點，其他都還好。

2026-07-05 • via Nuitee
J
jongkook • extended_group • kr
5
2026-07-05 • via Nuitee
J
JUN-KU • solo_traveller • tw
9
2026-07-03 • via Nuitee
W
Wen Wei • family_with_children • tw
10
2026-07-02 • via Nuitee
Y
Yoshinori • family_with_children • jp
9
便利でリーズナブル
Pros:

ロケーションが良かった

Cons:

特にない

2026-07-02 • via Nuitee
S
Sarah.Spittler • solo_traveller • de
9
Pros:

Wir sind mit dem Expressbus abgereist. Daher war die Lage für uns super. Auch gibt es viel zu sehen und Unternehmen in der Nähe. Die Zimmer waren sauber und die Betten bequem. Preis-Leistung passt perfekt für mich.

Cons:

Nichts

2026-07-01 • via Nuitee
S
SANGEOK • solo_traveller • kr
10
추천합니다.
Pros:

사쿠라마치 터미널 인근이라 교통 편리하고 번화가와 가깝습니다. 조식도 상대적으로 맛있어요. 1, 2층에 커피와 얼음, 전자렌지 등이 있어 편리합니다. 객실 청결하고 특히 고층 리버뷰는 나름 전망도 좋아요. 3인실은 가족이 쓰기에 좁지는 않았습니다.

Cons:

욕실 깨끗한데 세면대에 뭔가 얼룩이 보이고 샤워기 호스가 낡아 교체가 필요해 보입니다.

2026-06-30 • via Nuitee
C
CHIAYING • family_with_children • tw
8
2026-06-30 • via Nuitee
C
CHIAYING • family_with_children • tw
7
2026-06-30 • via Nuitee