HOTEL MYSTAYS Kumamoto Riverside

Hotels
•
Mystays Hotel Group
8.2 (1805 reviews)
Chuo-ku Koyaima-machi 4-12 , Kumamoto , jp
+81 96-355-3110

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Room Quality
Food Variety
Cons:
Parking distance
Smoking room issues

Categories

Cleanliness
8.31
Customers mentioned that the hotel was clean and well-maintained.
Service
8.48
Staff received positive feedback for their helpfulness and kindness.
Location
8.42
Noted as a great location near transportation and attractions.
Room Quality
7.97
Rooms were described as clean and comfortable, though some mentioned issues with temperature control.
Amenities
8.2
Amenities such as a coffee machine and good TV setup received positive remarks.
Value for Money
7.86
Generally viewed as good value for the price, despite some complaints about the rooms.
Food and Beverage
8.31
Breakfast offered a good variety and was well-liked by guests.
Overall Experience
8.08
Overall satisfaction with the hotel was high, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:25

Property Description

Convenient Location
Located just a 4-minute walk from Karashimacho Tram Stop, HOTEL MYSTAYS Kumamoto Riverside is situated in the heart of Shimotori arcade, making it a perfect base for exploring the city and its attractions.

Modern Amenities
Guests can enjoy free WiFi, flat screen TVs with video-on-demand, and air-conditioned rooms with en suite bathrooms and complimentary toiletries. The hotel also features drink vending machines and a gift shop for added convenience.

Delicious Dining Options
Start your day with a healthy breakfast buffet at the Grand Cafe on the ground floor, offering a variety of dishes to suit every palate.

Book your stay at HOTEL MYSTAYS Kumamoto Riverside now and experience comfort and convenience in the heart of Kumamoto city.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KMJ

Location

Guest Reviews

8.2
Based on 1805 reviews
Cleanliness: 8.31
Service: 8.48
Location: 8.42
Room Quality: 7.97
Amenities: 8.2
Value for Money: 7.86
Food and Beverage: 8.31
Overall Experience: 8.08
H
HUNGHAN • family_with_children • tw
7
Pros:

地點佳
交通 逛街 吃飯 非常方便

2026-08-29 • via Nuitee
T
Tagawa • solo_traveller • jp
6
良かった
Pros:

きれい

Cons:

小さい机で使える鏡がなかった

2026-08-27 • via Nuitee
W
William • couple • au
7
2026-08-27 • via Nuitee
G
Go • solo_traveller • jp
10
Pros:

綺麗でした
街にもとても近くよかった

2026-08-26 • via Nuitee
M
MING KANG • family_with_children • tw
10
2026-08-26 • via Nuitee
H
Hiroyuki • family_with_children • jp
8
2026-08-25 • via Nuitee
W
WEN-YEN • family_with_children • tw
9
2026-08-25 • via Nuitee
M
masami • couple • jp
8
2026-08-25 • via Nuitee
T
TSUCHIMURA • family_with_children • jp
7
2026-08-25 • via Nuitee
S
Shiroh • family_with_children • jp
10
2026-08-22 • via Nuitee
I
Izumi • extended_group • jp
5
少し残念です。
Pros:

スタッフの応対はよかったです。
最上階の部屋だったため、ロケーションは最高でした。

Cons:

シーツに髪の毛がいくつもついていて、部屋にはゴキブリが数匹いたのが残念です。

2026-08-22 • via Nuitee
R
Ryan • family_with_children • tw
9
Pros:

位置極佳，空間夠大。員工對應很周到。

Cons:

無

2026-08-21 • via Nuitee
M
masuda • solo_traveller • jp
8
2026-08-19 • via Nuitee
J
Jiajyun • family_with_children • tw
10
2026-08-19 • via Nuitee
M
Ming-En • family_with_children • tw
9
2個床+榻榻米，空間很大
2026-08-19 • via Nuitee
H
HSIAO-YUN • extended_group • tw
8
2026-08-18 • via Nuitee
R
Ronny Josue • couple • jp
8
2026-08-18 • via Nuitee
S
SyuanJyu • family_with_children • tw
5
2026-08-18 • via Nuitee
S
SyuanJyu • couple • tw
5
2026-08-18 • via Nuitee
S
SyuanJyu • couple • tw
6
因為熊本房源這件事是少數能找到給2大人1小學生2baby同一間房而入住，以後不會再選Mystays 。
Pros:

床很好睡

Cons:

我訂6間房，多數為長者，
廁所門檻很高&浴缸也很高，
上廁所感覺在比跨欄賽，設計不符合人體工學。

櫃檯人員年輕的都請避開，check-in時因為入住房間單太多需要時間填寫，女性櫃檯人員甚至無聊（？用手指敲櫃檯跟我們講話，可以感覺到職倦，辛苦了。

2026-08-18 • via Nuitee