Heritage Collection on Chinatown - Mobile App Check-In

Hotels
9 (1322 reviews)
227 South Bridge Road , Singapore , sg

Facilities

Non-smoking rooms
Air conditioning
Safety deposit box
Non-smoking throughout
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Check-in process issues
Self-check-in difficulties

Categories

Cleanliness
8.46
Clean and comfortable, but some mentions of issues with self-check-in.
Service
9.93
Staff were exceptionally helpful and accommodating, especially Mary, Shannen, and Yani.
Location
9.97
Ideal location near Chinatown and MRT, very convenient.
Room Quality
8.42
Room quality overall is satisfactory, but some concerns about the registration process.
Amenities
8.45
Amenities were adequate, with helpful services like WhatsApp chat.
Value for Money
8.91
Good value considering the location and services provided.
Food and Beverage
8.46
No specific mentions; general satisfaction with nearby food options.
Overall Experience
9.43
Overall, a lovely stay with minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:23

Property Description

Convenient Location in Chinatown
Located amidst the vibrant streets of Chinatown and South Bridge Road, Heritage Collection on Chinatown - A Digital Hotel offers a peaceful retreat with a double glazed door entrance to ensure a tranquil stay.

Modern Amenities and Comfort
Our fully air-conditioned rooms are equipped with contemporary fittings, a flat Smart TV, and a kitchenette with essential appliances. The en suite bathrooms feature convenient standing shower facilities for your comfort.

Explore the Best of Singapore
With Chinatown Heritage Centre and Sri Mariamman Temple just a short walk away, and easy access to Telok Ayer MRT, immerse yourself in the rich culture and vibrant dining scene of the area.

Experience the charm of Heritage Collection on Chinatown - A Digital Hotel and book your stay today!

Important information:

Full payment is required within 24 hours upon booking. The property will contact you after you book to provide instructions.

The property reserves the right to request full payment or cancel the booking if the guest fails to do so.

The property is located in a building with no elevator.

Please note that all guests need to provide a valid passport at check-in.

Please note that all special requests are subject to availability, and additional charges may apply.

This is a strictly nonsmoking property. A fine of S$1,000 will be imposed for smoking, and a fine of S$500 will be imposed for durian consumption. The management reserves the right to forfeit deposits, evict guests, or charge the registered credit/debit card for any violations.

The Management reserves the right to forfeit the full deposit and impose eviction and/or charge on the credit/debit card provided for any violations of house rules.

We highly recommend that you have your own suitable travel insurance in place at the time of booking.

Should you fail to check-in by 12pm one day after your original check-in date, your reservation will be treated as a "No Show". In the event of a no-show, the full amount for the entire duration of the reservation is nonrefundable.This property is located in a busy area so guests might experience some noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1322 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.97
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
F
Frederic solo_traveller fr
7
2026-06-05 via Nuitee
P
Piotr couple pl
10
Perfect and affordable stay
Pros:

We had a perfect stay. The team (Jean, Edmar, and Belle) was very communicative, and made a great effort to help us with everything. The apartment had everything we needed. Location is perfect.

2026-06-04 via Nuitee
S
Shimazu solo_traveller jp
10
Great choice in Chinatown
Pros:

Location was great, and very clean place. The facility had washing machines and can't ask for more kind of feeling. I was a bit nervous about the APP check-in and digital key but Edmar, Belle & Jean the staff here gave me accurate instructions for it and I had no problem about it.

Cons:

なし

2026-06-04 via Nuitee
U
Uygun couple tr
8
2026-06-03 via Nuitee
A
Antonio jose couple ch
10
Todo perfecto
Pros:

Todo muy bien y cerca del centro

2026-06-02 via Nuitee
F
FANG JU couple tw
10
2026-06-02 via Nuitee
F
F. Omer couple gb
10
Super efficient. Clean. Helpful.
Pros:

Mary, Belle and Xia were all super helpful and accessible via whatsapp. They checked how things went always tried to improve our expeirence. 10/10

Cons:

Clean and efficient.

2026-06-01 via Nuitee
S
sorMAlina solo_traveller de
10
2026-05-31 via Nuitee
M
Martin couple ar
10
Pros:

La estadía fue excelente! Mary nos ayudó y atendió en cada momento que necesitamos.

Tiene una ubicación excelente sobre el mejor punto de Chinatown, con facilidad conexión a todos los puntos de la ciudad.

2026-05-30 via Nuitee
S
Stefano solo_traveller us
10
Pros:

Perfect size for a short trip and very reasonable price

Cons:

N/A

2026-05-29 via Nuitee
J
Jan solo_traveller ch
10
Ich startete mit einem kleinen Problem aber Mary Belle und Xia konnten mir super helfen. Danach war mein Aufenthalt sehr
Pros:

Die lage war sehr gut

Cons:

-

2026-05-29 via Nuitee
O
Olga couple ru
9
2026-05-28 via Nuitee
O
Olga extended_group pl
7
Pros:

Dużo przestrzeni
Klimatyzacja
Bardzo pomocna obsługa, szczególnie Mary

Cons:

Śmierdziało stęchlizną
Głośno od ulicy
Zbyt natarczywe wiadomości z prośbą o wystawienie oceny 10 na booking

2026-05-28 via Nuitee
A
Alice solo_traveller it
10
Pros:

I stayed with Xia, Mary, and Belle for three nights and they were incredibly kind! If I were to return to Singapore, I would definitely stay with them again :)

2026-05-27 via Nuitee
C
Caroline couple us
10
Pros:

Very nice stay, close to public transit and excellent value for the budget, especially in an expensive city like Singapore. Staff members Xia, Mary, and Belle were all very friendly and did a great job.

Cons:

A minor thing was the app used to access the hotel room. It felt more complicated than necessary and required too many steps. I think the process could be simplified. That said, it 's not a dealbreaker and clearly not the staff’s fault.

2026-05-27 via Nuitee
J
Julia couple de
9
Pros:

Super Lage und gute Kommunikation für den Check-in hier hat alles super geklappt. Das Zimmer hatte eine super Größe.

Cons:

Mir hat etwas zum aufhängen gefehlt und es war relativ teuer… aber wir waren auch vorher in Malaysia

2026-05-26 via Nuitee
B
Bhandari solo_traveller in
10
Comfortable, Affordable and Hygienic
Pros:

Extremely clean and conveniently located.
Efficient customer support by Mary, Belle and Jamie on site and online. All of them remain connected from check in till check out.

Cons:

NA

2026-05-26 via Nuitee
P
Philip solo_traveller us
10
Had a wonderful stay in a great room. It’s a great location.
Pros:

Very clean and perfect location. Had all the necessities for my stay.

Cons:

Hotter water for shower

2026-05-25 via Nuitee
D
Dante solo_traveller nl
10
2026-05-24 via Nuitee
B
Benjamin solo_traveller fr
4
Overall for that price this was the absolute worst value of my whole trip across asia
Pros:

I liked that staff agreed to change room because the first one was a nightmare. There were reactive and helpful.
Location is great.

Cons:

The property is aweful, rooms are super tiny and humid. Avoid windowless rooms at all cost, terrible value.
The first room allocated to me was a disaster, right next to the entrance, you could hear everyone coming in and out. Badly isolated, and there were small flying insects. No de-humidifier in the room.

Room 2 was right next to it and even smaller but at least it was less noisy and humid.

2026-05-24 via Nuitee