Quest On Ward Serviced Apartments

Reception wasn’t open but understand due to staff shortage

I expected to get the room I booked - a 1 room apartment with a balcony. Instead I got a room for a disabled person with a bar across the sliding door no balcony. The room was annoying. The lights only dimmed at night with the light above the bed so bright you couldn't sleep. Obviously designed for a disabled person. Breakfast was provided so you would expect 2 breakfasts for 2 nights. Only got one minus any milk for the weetbix.
It was definitely NOT the room I booked so was overpriced. Very disappointing.
And I'm able to run a marathon despite my white hair. Certainly not disabled.

la prise en charge du logement personne pour nous guider, le bruit .

The check in experience was terrible. Mid afternoon on a Friday, no one was there, took about 30mins before anyone turned up. The complimentary breakfast is misleading. It's only for one person. We got 2 baby juices, 1 apple, off curdled milk (pics below), two pieces of toast, 1 small yoghurt and some spreads. We choose this place because of that. The picture on the site shows 2 continental breakfast so I guess that makes you believe that's what you're getting, but it is not.

Reception was non-existent even within advertised hours. We had trouble getting through the door and didn’t appreciate standing on a busy city street talking to someone through a little speaker.

After hours finding carpark was tricky, no signage and no map or directions in room. After hours phone guy was not familiar either. Another guest helped us out. Car park was excellent when found.

The apartment was tiny. The furniture rubbish and uncomfortable, I have given away better furniture to charity. We were charged $25 to park in a back street with no cover and no security.
We were booked for 2 nights but we left the vey next morning after one night of misery.

The rooms did not accommodate all our people. Service was not good as the lady kept trying to hang up on me. Not the greatest experience.
Quest on London better. Lady helped me and accommodated us, acknowledging not my fault. But now quest are trying to charge us for their mess up. Not happy!!!!

The light bulb in the bedroom was dimmed but not off when we have switched off the light switch. That kept us up abit.
The couch was abit hard and small.

The receptionist was exceptionally busy and noted Quest was “short staffed” so we had to drive to Quest on London to collect the Keys to stay at Quest on Ward. It is a short drive but with road closures around the CBD was a hassle. The parking situation wasn’t well explained and there was only one parking “key” available on check in despite 2 rooms being booked. We received a voice message around 6pm to say the second parking key was available.

Iv stayed here a few times and there has not been anyone on reception. You can still easily check in using the outside intwrcom/call button. It makes it harder to ask questions or park bags before check in or on check out, and to ask for a later check out etc.

I dont know if its just luck of the draw but it seems the other Quest aroind the corner is always staffed and are sent to Ward if someone asks for somethign which personally makes me feel like a bit if an an inconvieniene. If Quest on Ward is not going to be staffed its not a major issued - but it should be transperant and advertised as such.

I wouldnt not stay there for this reasonbecause the room and location is so good, but its always nice to have a personal customer experience, especially when away from home.