Best Western Toluca

Hotels
•
Best Western
7.9 (180 reviews)
Vialidad Lic. Adolfo Lopez Mateos No. 406 San Luis Mextepec , Toluca , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Breakfast included
Cons:
Dirty sheets
Hard mattresses
Maintenance issues

Categories

Cleanliness
7.44
Multiple complaints on cleanliness, specifically regarding dirty sheets and unmaintained appliances.
Service
8.41
Overall friendly staff, but some negative experiences during check-in regarding room allocation.
Location
8.35
Generally good location, although some comments suggest it may not be close to certain amenities.
Room Quality
7.11
Complaints about mattress firmness and issues with room appliances affecting comfort.
Amenities
7.64
Some amenities lack maintenance or were inadequate, impacting overall satisfaction.
Value for Money
8.1
Fair prices for services, but issues with room quality detract from overall value perception.
Food and Beverage
8.15
Positive comments about breakfast and on-site dining, though some inconsistencies in service.
Overall Experience
8.01
Mixed reviews lead to a balanced overall experience rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:01

Property Description

Modern Comfort and Convenience

Stylish Rooms and Dining

Convenient Location and Services

Experience modern comfort at Best Western Toluca, just a short distance from Toluca's historic center and popular football stadium. Relax in stylish rooms equipped with all the amenities you need, including free WiFi and flat-screen cable TV. Indulge in a delicious mix of Mexican and international cuisine at the hotel's Tetepetl restaurant. With free private parking, a gym, and a bilingual staff at your service 24/7, your stay is sure to be convenient and stress-free. Explore the area with ease, knowing that Toluca International Airport and the Cosmovitral are within reach. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: TLC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.9
Based on 180 reviews
Cleanliness: 7.44
Service: 8.41
Location: 8.35
Room Quality: 7.11
Amenities: 7.64
Value for Money: 8.1
Food and Beverage: 8.15
Overall Experience: 8.01
A
alberto • solo_traveller • mx
9
2026-06-10 • via Nuitee
J
Jonathan Jeronimo • solo_traveller • mx
8
Comodidad
Pros:

Todo el servicio en general fue excelente

Cons:

Contemplar el servicio de agua caliente en las habitaciones

2026-06-08 • via Nuitee
D
Diana • extended_group • mx
9
Bueno
Pros:

El desayuno

Cons:

Las almohadas son incómodas

2026-05-31 • via Nuitee
P
Paz • solo_traveller • mx
10
Falta personal en cocina
Pros:

El balcón de la habitación

Cons:

El desayuno no pudimos esperar teníamos prisa, solo estuvo una persona y éramos muchos huéspedes esperando el desayuno

2026-05-31 • via Nuitee
N
Néstor Axel • solo_traveller • mx
1
Chinches y cama sucia
Pros:

Nada

Cons:

El curso sucio, no había agua caliente y había chinches en la cama

2026-05-15 • via Nuitee
S
Silviana • family_with_children • mx
10
Buena experiencia
Pros:

El desayuno estuvo bien, me pareció una buena relación precio-calidad. Los empleados fueron muy amables y siempre dispuesto, en general fue una buena experiencia.

Cons:

La ubicación es un poco complicada, no llevaba auto propio y buscar un lugar para comer fue difícil había que cruzar un puente peatonal y para personas de la tercera edad es pesado.

2026-05-12 • via Nuitee
R
Rubén Alejandro • family_with_children • mx
9
Pros:

El personal es muy amable

Cons:

Es un poco viejo

2026-04-09 • via Nuitee
J
Jonathan Jerónimo • extended_group • mx
10
Excelente
Pros:

El servicio en general, todos muy amables

Cons:

Si el checkin pudiese estar más temprano de la hora asignada notificar a los huéspedes y entrar un poco antes a las habitaciones

2026-04-01 • via Nuitee
O
Oscar • couple • mx
8
Pay in advance or risk losing reservation
Pros:

Good location

Cons:

Small TV and zero good programming
And the booking was a real mess. They threatened that if we dis not pay before arriving they would cancel reservation

2026-03-16 • via Nuitee
R
Ramirez • family_with_children • mx
7
Pros:

No serviN los controles de la tele y tampoco tenía plancha el cuarto, el agua se salía de la regadera y era muy corto el espacio entre la tina y la regadera

Cons:

Lo que comento

2026-03-04 • via Nuitee
G
Gabriela • family_with_children • mx
7
2026-02-22 • via Nuitee
E
Espinoza • family_with_children • cr
10
2026-02-08 • via Nuitee
D
Dalila • family_with_children • mx
6
Pros:

Instalaciones
Limpieza
Amabilidad en mostrador

Cons:

Colchones duros
Servicio de restaurante
No había toalla para manos, solo la de cuerpo

2026-01-25 • via Nuitee
A
Alinn Elizabeth • family_with_children • mx
5
2026-01-20 • via Nuitee
J
jin moon • family_with_children • mx
5
2026-01-20 • via Nuitee
A
Andrea • couple • mx
9
Pros:

Para lo que requeriamos es un buena ubicación, el desayuno fue satisfactorio al igual que la atención.

Cons:

La ropa de

2026-01-19 • via Nuitee
P
Pedro • couple • mx
4
Precio razonable, habitaciones dejan que desear
Pros:

Desayuno bueno

Cons:

No tiene elevador, la tina del baño se escurre el agua, faltaba cobija, colchones poco confortables

2026-01-19 • via Nuitee
C
C P. Francisco • family_with_children • mx
8
DENTRO DE LO QUE CABE BIEN
Pros:

UN POQUITO TARDADO

2026-01-19 • via Nuitee
J
Jose Cuauhtemoc • family_with_children • mx
10
2026-01-13 • via Nuitee
S
Sahira Denisse • couple • mx
8
.
Pros:

.

Cons:

.

2026-01-12 • via Nuitee