TownePlace Suites by Marriott Franklin Cool Springs

Hotels
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TownePlace Suites by Marriott
9.1 (366 reviews)
7153 South Springs Drive , Franklin , us
+1 615-861-1111

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Inconsistent cleanliness
Limited breakfast options

Categories

Cleanliness
8.71
Some reviews mentioned that rooms were not very clean and had disturbances.
Service
9.99
Staff were described as extremely friendly and helpful, with specific praise for front desk staff.
Location
9.72
The hotel is conveniently located near a mall and restaurants, consistently mentioned as a positive aspect.
Room Quality
9.17
Rooms were generally described as comfortable, though some noted issues such as noise from appliances.
Amenities
8.7
Pool was mentioned as closed, affecting overall amenity experience, but kitchen facilities were well-received.
Value for Money
8.66
Some guests felt they overpaid for the condition of the rooms and amenities.
Food and Beverage
8.21
Breakfast selection was noted as limited with specific dislikes mentioned by several guests.
Overall Experience
9.68
Majority of reviews indicate a positive overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:07

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Dive into relaxation with our indoor pool, stay active at our 24-hour fitness centre, and start your day right with complimentary breakfast.

Fully-Equipped Kitchen: Enjoy the convenience of a fully-equipped kitchen in every room, complete with modern appliances and kitchenware for a home-away-from-home experience.

Convenient Location: Situated near Cool Springs Galleria Mall, our hotel offers easy access to popular attractions like Cheekwood Golf Club and Arrington Vineyards, making it the perfect choice for your stay in Franklin, Tennessee.

Book your stay at TownePlace Suites by Marriott Franklin Cool Springs for a memorable and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Location

Guest Reviews

9.1
Based on 366 reviews
Cleanliness: 8.71
Service: 9.99
Location: 9.72
Room Quality: 9.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 9.68
B
Becky • family_with_children • us
9
We will be back
Pros:

The beds were absolutely wonderful! I don’t ever remember getting a better nights sleep in a while. Room was clean friendly staff great parking.

Cons:

I wish there had been an outdoor pool

2026-08-26 • via Nuitee
D
Degen • couple • us
10
2026-08-24 • via Nuitee
M
Marian • solo_traveller • us
8
2026-08-23 • via Nuitee
D
Diane • extended_group • us
9
Good place to stay, nice staff, good service.
Pros:

Breakfast was very good.
Staff was very friendly and helpful.. Especially Terrance at the evening front desk.

Cons:

The gym didn't have a bike option. Our sheets had what looked like blood on the side of them. They offered us to move rooms but we chose clean The signage when you first pull in makes you think the front is really the back of the building.

2026-08-22 • via Nuitee
E
Eric • solo_traveller • us
10
2026-08-16 • via Nuitee
R
Rachel • solo_traveller • us
10
2026-08-12 • via Nuitee
C
Compton • solo_traveller • us
9
Pros:

The associates was very helpful.

2026-08-03 • via Nuitee
A
Ali • extended_group • us
10
Thank you
Pros:

The nice person in the front desk she was amazing

Cons:

Very clean

2026-07-23 • via Nuitee
T
Thomas • solo_traveller • us
10
2026-07-20 • via Nuitee
S
Sylvia • couple • us
10
2026-07-19 • via Nuitee
V
Victress • family_with_children • us
10
Pros:

It was really clean and the staff very nice and the breakfast was good

Cons:

Not enough parking

2026-07-03 • via Nuitee
M
Michele • couple • us
1
It was mediocre. Even though most of the amenities were not available.
Pros:

The property was nice and it was clean.

Cons:

The first day that we got there, our TV had Internet did not work in our room, they were full so they could not move us to another room or get us a TV until the following day, on Monday the pool was closed on Tuesday. There was no breakfast.

2026-07-03 • via Nuitee
T
Tyler • solo_traveller • us
10
2026-06-27 • via Nuitee
H
Helen • extended_group • us
10
2026-06-19 • via Nuitee
C
Carla • family_with_children • us
10
2026-06-17 • via Nuitee
S
Susan • couple • us
1
Will make sure we never stay at any Marriott location ever!
Pros:

Very little.

Cons:

The $100 fee to have my seven pound dog stay was the height of ridiculous charges. We couldn’t have breakfast because it started at 7:00 and we left at 6:30. The room was extremely overpriced after all the added taxes

2026-06-15 • via Nuitee
L
Lara • couple • us
8
2026-06-06 • via Nuitee
P
Pamela • couple • us
6
Adequate but some things need to be addressed.
Pros:

Location was good.

Cons:

The bathroom door didn’t close and the AC and some other piece of equipment made loud noises when shutting off and turning on all night. We requested a room refresh early in the morning and the front desk wrote it down and said that would be no problem - we came back late in the evening to a room that had not been touched and no clean towels, and the conditioner was empty the entire stay. There was a group of men gathered at the entrance each time we entered and exited which was just a bit intimidating when I was not accompanied by my spouse.

2026-05-24 • via Nuitee
J
Jessi • family_with_children • us
9
2026-05-21 • via Nuitee
9
902marshas • Couples • Apollo Beach, Florida
4
No carts
Pros:

Layout of room was strange. Everything crowded in. But mostly we could not get a cart to leave. For an hour and we are still waiting for a cart! Others are too.
No help from anyone.

2026-05-11 • via Tripadvisor