TownePlace Suites by Marriott Franklin Cool Springs

Hotels
•
TownePlace Suites by Marriott
9.1 (354 reviews)
7153 South Springs Drive , Franklin , us
+16158611111

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Inconsistent cleanliness
Limited breakfast options

Categories

Cleanliness
8.71
Some reviews mentioned that rooms were not very clean and had disturbances.
Service
9.99
Staff were described as extremely friendly and helpful, with specific praise for front desk staff.
Location
9.72
The hotel is conveniently located near a mall and restaurants, consistently mentioned as a positive aspect.
Room Quality
9.17
Rooms were generally described as comfortable, though some noted issues such as noise from appliances.
Amenities
8.7
Pool was mentioned as closed, affecting overall amenity experience, but kitchen facilities were well-received.
Value for Money
8.66
Some guests felt they overpaid for the condition of the rooms and amenities.
Food and Beverage
8.21
Breakfast selection was noted as limited with specific dislikes mentioned by several guests.
Overall Experience
9.68
Majority of reviews indicate a positive overall experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:07

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Dive into relaxation with our indoor pool, stay active at our 24-hour fitness centre, and start your day right with complimentary breakfast.

Fully-Equipped Kitchen: Enjoy the convenience of a fully-equipped kitchen in every room, complete with modern appliances and kitchenware for a home-away-from-home experience.

Convenient Location: Situated near Cool Springs Galleria Mall, our hotel offers easy access to popular attractions like Cheekwood Golf Club and Arrington Vineyards, making it the perfect choice for your stay in Franklin, Tennessee.

Book your stay at TownePlace Suites by Marriott Franklin Cool Springs for a memorable and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.1
Based on 354 reviews
Cleanliness: 8.71
Service: 9.99
Location: 9.72
Room Quality: 9.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 9.68
V
Victress • family_with_children • us
10
Pros:

It was really clean and the staff very nice and the breakfast was good

Cons:

Not enough parking

2026-07-03 • via Nuitee
M
Michele • couple • us
1
It was mediocre. Even though most of the amenities were not available.
Pros:

The property was nice and it was clean.

Cons:

The first day that we got there, our TV had Internet did not work in our room, they were full so they could not move us to another room or get us a TV until the following day, on Monday the pool was closed on Tuesday. There was no breakfast.

2026-07-03 • via Nuitee
T
Tyler • solo_traveller • us
10
2026-06-27 • via Nuitee
H
Helen • extended_group • us
10
2026-06-19 • via Nuitee
C
Carla • family_with_children • us
10
2026-06-17 • via Nuitee
S
Susan • couple • us
1
Will make sure we never stay at any Marriott location ever!
Pros:

Very little.

Cons:

The $100 fee to have my seven pound dog stay was the height of ridiculous charges. We couldn’t have breakfast because it started at 7:00 and we left at 6:30. The room was extremely overpriced after all the added taxes

2026-06-15 • via Nuitee
L
Lara • couple • us
8
2026-06-06 • via Nuitee
P
Pamela • couple • us
6
Adequate but some things need to be addressed.
Pros:

Location was good.

Cons:

The bathroom door didn’t close and the AC and some other piece of equipment made loud noises when shutting off and turning on all night. We requested a room refresh early in the morning and the front desk wrote it down and said that would be no problem - we came back late in the evening to a room that had not been touched and no clean towels, and the conditioner was empty the entire stay. There was a group of men gathered at the entrance each time we entered and exited which was just a bit intimidating when I was not accompanied by my spouse.

2026-05-24 • via Nuitee
J
Jessi • family_with_children • us
9
2026-05-21 • via Nuitee
9
902marshas • Couples • Apollo Beach, Florida
4
No carts
Pros:

Layout of room was strange. Everything crowded in. But mostly we could not get a cart to leave. For an hour and we are still waiting for a cart! Others are too.
No help from anyone.

2026-05-11 • via Tripadvisor
• family_with_children • us
10
2026-04-25 • via Nuitee
K
Kevin • couple • us
7
2026-04-20 • via Nuitee
B
Brandi • couple • us
8
Exceptional
Pros:

Clean and quiet

Cons:

The loud unruly kids

2026-03-28 • via Nuitee
P
Pamela • couple • us
10
If you want a home away from home, stay at Towne Suites in Franklin.
Pros:

TownePlace Suites was clean, quiet, comfortable, and restful. The staff was very professional and friendly.

Cons:

There wasn’t anything I didn’t like about the property.

2026-03-24 • via Nuitee
J
Julia • solo_traveller • us
10
2026-03-20 • via Nuitee
W
wanda • couple • us
9
2026-03-09 • via Nuitee
R
Rebecca • extended_group • us
9
Great location, mediocre breakfast
Pros:

We loved the convenient location and the pool. The room was very clean and had lots of space for our family.

Cons:

The breakfast was mediocre and we didn't even try to eat anything. The hot dishes looked gross. We got coffees and milk but no food. I spoke with another guest who said her family tried it their first morning and opted for eating out the second day instead.

2026-03-02 • via Nuitee
J
Jennifer • extended_group • us
10
Pros:

We liked the size of the room and the fact that it had a kitchen.

Cons:

No hot tub

2026-02-27 • via Nuitee
M
Mary • couple • us
10
2026-02-25 • via Nuitee
A
Andrea • couple • us
8
2026-02-24 • via Nuitee