Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor quality of food
Issues with cleanliness

Categories

Cleanliness
6.96
Some guests reported issues with food quality indicating a lack of overall cleanliness.
Service
8.93
Staff were consistently described as friendly, helpful, and accommodating.
Location
8.97
Guests praised the quiet location near the New Forest.
Room Quality
8.42
Rooms were described as spacious and clean.
Amenities
7.95
Amenities were satisfactory, though specifics were not detailed.
Value for Money
7.41
Mixed reviews on value, particularly related to the afternoon tea experience.
Food and Beverage
6.96
Food received mixed reviews, especially during the afternoon tea.
Overall Experience
8.43
Despite some issues, most guests reported an enjoyable stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:04

Property Description

Historic Charm and Modern Comforts
Bartley Lodge, a Grade II listed building, offers a blend of historic elegance and modern amenities. The hotel's picturesque grounds and award-winning restaurant promise a delightful stay.

Leisure and Relaxation
Guests can unwind in the indoor leisure area featuring a luxurious swimming pool, perfect for a refreshing dip. The tranquil landscaped gardens provide a peaceful retreat for visitors.

Ideal for Business and Events
With conference facilities for up to 100 delegates and proximity to the New Forest, Bartley Lodge is an ideal venue for both business events and leisure getaways. Its convenient location near the M27 ensures easy access for all travelers.

Book your stay at Bartley Lodge now to experience the perfect combination of luxury and convenience.

Important information:

Please note that the hotel hosts weddings and private functions with music throughout the year. Disruption is kept to a minimum.
We are pet friendly and charge £15.00 per night for up two dogs, which includes a doggy welcome pack.
Some rates include continental breakfast and cooked breakfast are available at an additional cost.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Location

Guest Reviews

8
Based on 1483 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 8.42
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 6.96
Overall Experience: 8.43
H
Heather couple gb
5
Disappointing as we had not been informed a wedding was taking place
Pros:

The staff were friendly

Cons:

Offer more choice for gluten free coeliac guests it became a nightmare at the evening meal as no one had a grasp on how to do gluten free food to a good standard

2026-08-17 via Nuitee
R
Robin couple gb
7
Lovely stay
Pros:

Location

Cons:

Was boiling hot, not the hotels fault

2026-08-17 via Nuitee
S
SOROUSH family_with_children gb
4
A disappointing stay with poor housekeeping, cleanliness, facilities, and food quality
Pros:

Good location in a beautiful historic building, and reasonably priced compared with other hotels in the area

Cons:

Unfortunately, our stay was very disappointing. There was no housekeeping at all during our stay. There was also no fridge in the room, and despite it being a very hot day, the fans were not working properly.

The quality of the food was not good. We were also disappointed to find that the breakfast included in our stay was only a cold continental breakfast, with no hot options such as boiled eggs.

The wifi was very poor too.

Overall, the standard of the accommodation, facilities, cleanliness, and food was far below what we expected.

2026-08-17 via Nuitee
R
Rebecca family_with_children gb
7
Pros:

Lovely historic building and good location

Cons:

Needs an update and the room was unbelievably hot. It was a warm day but it’s was to the point where we nearly left and drove home!

2026-08-16 via Nuitee
C
Catherine solo_traveller gb
8
Pleasant Lodge
Pros:

Loved how dog friendly it was. Easy access to take my dog out when needed. Staff were friendly and eager to help. Beds were comfortable and everything was very clean.

Cons:

On ground floor but windows could barely open in a heat wave when cool evening breeze would have been wonderful to sleep. Couldn't reach any soap when bathing. Soap dispenser secured for showering and basin. No reasonably priced cake available when returning from siteseeing and walking. Offered evening deserts but they were pricey. Pool was not operational.

2026-08-16 via Nuitee
S
Sean solo_traveller ie
8
2026-08-16 via Nuitee
F
Fokker solo_traveller nl
7
Ontspannend
Pros:

Uitzicht, directe omgeving, kamer was fijn

Cons:

Weinig variatie in menu met name lunch

2026-08-15 via Nuitee
P
pipa couple gb
10
Beautiful stay
Pros:

Beautiful hotel in an amazing location. Really helpful staff. Great warm pool. Great selection of drinks. Tasty food. Good mattress.

Cons:

Room quite hot at night.

2026-08-15 via Nuitee
S
Sherri couple gb
6
2026-08-11 via Nuitee
S
Sherri couple gb
4
2026-08-11 via Nuitee
C
Carola couple gb
1
Disappointing Stay – Major Issues With Facilities, Cleanliness and Customer Service
Pros:

Location and good breakfast

Cons:

We specifically booked the hotel because it had a pool, only to find out upon arrival that it was not working. Being offered the pool at another hotel is not the same experience and really affected the atmosphere of our weekend.
* The room was not clean. We found a large dead spider by the window and spider webs throughout the room. I understand the hotel is located near the forest, but cleanliness should still be a priority.
* Very low water pressure in both the shower and sink.
* The bed was two single beds pushed together, which was very uncomfortable and not what we expected for a romantic weekend.
* When I raised our concerns with the manager at reception, I did not feel they were taken seriously. I was simply told, “I will pass your feedback to management,” which was not the level of customer service I expected.

2026-08-10 via Nuitee
G
Georgia couple gb
10
Would recommend this hotel, really stunning
Pros:

Beautiful hotel and our room was lovely

2026-08-09 via Nuitee
T
Thulani family_with_children gb
1
2026-08-08 via Nuitee
S
Susan couple gb
6
2026-08-06 via Nuitee
P
Philsmith solo_traveller gb
8
2026-08-06 via Nuitee
A
Anthony couple gb
9
2026-08-04 via Nuitee
A
Alice family_with_children gb
5
Ok. Good location for peppa pig world
Cons:

The pool felt
Slimy on the floor to touch, the water had too much chemicals in it. The hotel had weddings on every day during our staff and it felt like they were understaffed. Our request for more towels and rubbish to be taken from our room was ignored, the hotel needed decorations done to it. Everything seem tired and the staff were not helpful - I had more than one request ignored completely!

2026-08-03 via Nuitee
S
Sheila family_with_children gb
9
Lovely place
Pros:

Lovely beautiful property nice and clean
Friendly staff
Nice food

Cons:

I thought we’d booked a room with continental breakfast with a £10’ supplement for hot breakfast
But we had to pay £25 each for breakfast.
The pool was very cloudy and my 4 year old grandaughter asked why we were getting into a green pool !

2026-07-24 via Nuitee
C
Catherine family_with_children gb
9
2026-07-24 via Nuitee
L
Lucy family_with_children gb
7
It was a generally lovely stay in a beautiful hotel that could do with a little tlc
Pros:

Set in a beautiful location in the new forest. You have to drive into the forest to get there with wild ponies on the door step. The building is beautiful. Full of old English grandeur. The room was spacious and comfortable. Nice to have bunk beds rather than a pullout. And the shower was excellent

Cons:

There were flies in the room on the first night. The air conditioning didn’t work and it was very hot. The pool was closed on arrival but we were advised we could travel to the nearby sister hotel and use their pool. When the pool was open it was good. But the pool room is dated and could do with an overhaul. The decor in general needs a bit of an update. Particularly the carpets. Most staff were extremely helpful and friendly but one staff member was slightly sarcastic and seemed exasperated at my request for fresh water and milk. The continental breakfast was delicious but lacked choice.

2026-07-24 via Nuitee