Hotel Real del Sur

Hotels
•
Independent
7.6 (422 reviews)
Av. División del Norte, Coyoacan, Mexico City, 3640 , Mexico City , MX
52-55-56103012

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Facilities

Full-service spa
Nature reserve
Proposal/romance packages available
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Outdoor furniture
Elevator
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Friendly staff
Affordable
Cons:
Old facilities
Inconsistent service
Cleanliness issues
Limited amenities

Categories

Cleanliness
6.85
Some guests mentioned cleanliness issues such as hard beds and slippery bathrooms.
Service
7.85
Service was described as friendly by some, but disappointing by others, with specific mentions of staff being unresponsive.
Location
8.35
Generally positive feedback on the location with good accessibility to various transport options.
Room Quality
7.35
Rooms received praise for comfort but criticism for being old and not well maintained in some cases.
Amenities
7.85
Reviewed positively, but basic amenities such as coffee provisions were criticized.
Value for Money
7.35
Although affordable, condition of the hotel and amenities left some guests feeling it could be better.
Food and Beverage
7.85
Food received positive remarks, although some guests were misled about included breakfast options.
Overall Experience
7.35
Mixed feelings about the stay, with some enjoyable aspects overshadowed by lapses in service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 08:31

Property Description

Escape to the enchanting Hotel Real del Sur, where comfort and luxury meet in the vibrant heart of Mexico City.

Unwind at Our Full-Service Spa
Indulge in rejuvenating massages, luxurious body treatments, and revitalizing facials at our serene spa, designed to elevate your relaxation experience.

Gourmet Dining Options
Savor exceptional cuisine at La Cava del Duque or enjoy the convenience of 24-hour room service. Grab a delightful snack at our coffee shop or unwind with a drink at the on-site bar/lounge.

Convenient Amenities
Stay connected with complimentary Wi-Fi throughout the hotel, while our 24-hour business center and concierge services cater to both leisure and business travelers alike.

Book your stay now for an unforgettable experience at Hotel Real del Sur!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 422 reviews
Cleanliness: 6.85
Service: 7.85
Location: 8.35
Room Quality: 7.35
Amenities: 7.85
Value for Money: 7.35
Food and Beverage: 7.85
Overall Experience: 7.35
A
Abdala • solo_traveller • mx
7
Pros:

En realidad lo único fue la ubicación

Cons:

El hotel muy descuidado, alfombras manchadas, muebles muy viejos,

2026-07-04 • via Nuitee
K
Karla Carolina • family_with_children • mx
9
Todo bien
Pros:

Todo normal cumple las espectativas

2026-07-02 • via Nuitee
A
Ameyali • family_with_children • mx
10
Pros:

Nos encantó

2026-07-01 • via Nuitee
J
Jose • extended_group • mx
9
2026-06-29 • via Nuitee
C
Chavez • solo_traveller • mx
9
Pros:

El personal y la recepción, así mismo la ubicación

Cons:

Son instalaciones muy viejas, la alfombra, los muebles, el cobertor muy desgastado

2026-06-26 • via Nuitee
M
maryline • extended_group • fr
9
Agréable
Pros:

Personnel et lieu vaste. Chambre aussi.

Cons:

Au bord du périphérique ! Bruyant côté voiture. Vieillot manque de prises et connexion dans la chambre

2026-06-26 • via Nuitee
N
Nela • solo_traveller • cz
1
Silně nedoporučuji.
Pros:

Poloha blízko stadionu. Na recepci byli milý. Nic víc.

Cons:

Strašné. Hotel se rozpadá, vybavení je staré a ošklivé. Děravé ručníky, nefunkční teplá voda, všude vodní kámen. Špinavé prostěradlo, na peřině nějaké kusy špíny. Nefunkční wifi. Snídaně která byla zahrnuta, obsahovala čaj nebo kávu (v rozbitém hrnku) a sladkou buchtu, která byla navíc den po záruční době, žádný výběr, nebyl nárok na chleb či ovoce, ani vodu. Nabídli jen vajíčka, které nemohu. Žádná jiná alternativa. Smutné.

2026-06-25 • via Nuitee
J
Jean Michel • family_with_children • co
1
Pésimo
Pros:

Nada

Cons:

Las instalaciones y trataron de extorsionar

2026-06-22 • via Nuitee
R
Rosalba • solo_traveller • us
8
Pros:

La sercanía para ir al estadio Azteca y para tomar el tren ligero

Cons:

Que las i stalaciones son bastante viejas

2026-06-22 • via Nuitee
J
jhonjairourena • extended_group • co
4
Buena ubicacion, mala atencion del personal.
Pros:

La ubicacion del hotel para ir al estadio caminando y evitar uso de transporte me pareció muy buena. la atencion del personal del restaurante tambien muy buena.

Cons:

La atencion del personal de recepcion, hubo un caso de una amenaza de unos delincuentes una llamada enrtrando al cuarto al telefono del cuarto, que no autorizamos llamadas y la atencion del personal fue muy mala. Y aunque no pasó a mayores esa llamada al telefono del cuarto nos dejó con mala sensacion. Adicional todo esta super viejo, los tomas electricos los apagadores malos, parece un hotel que fue muy bueno hace 40 años. Decepcionado.

2026-06-19 • via Nuitee
R
Richard • couple • gb
8
Good value upper mid range hotel
Pros:

good value, happy to let us in early

Cons:

Front entrance closed due to Police and protesters, made little effort to direct us to other entrance

2026-06-16 • via Nuitee
A
Alvaro Isaac • solo_traveller • mx
7
2026-06-13 • via Nuitee
E
Elias • solo_traveller • mx
1
Buenas Ubicación Al Azteca Pero pésimas condiciones de la habitación
Pros:

La ubicación cerca al estadio Azteca

Cons:

El mal olor a cañería de la habitación,el desagüe de la regadera tardaba en irse, la cama muy incómodo

2026-06-12 • via Nuitee
B
Bernardo • couple • us
7
Decent
Pros:

Close to Aztec stadium

Cons:

It’s old and rusty

2026-06-12 • via Nuitee
D
De la vega • couple • mx
8
Cumplió mis necesidades
Pros:

El botones excelente atención y servicio

Cons:

El jacuzzi es un peligro salir. No hay de donde apoyarte.

2026-06-09 • via Nuitee
L
Lourdes • couple • mx
1
ES FRAUDE!!!
Pros:

ES FRAUDE!!! EXIGAN A BOOKING QUE BAJÉ ESTA PUBLICACIÓN

Cons:

ES FRAUDE!!! EXIGAN A BOOKING QUE BAJÉ ESTA PUBLICACIÓN

2026-06-01 • via Nuitee
M
Marcelino • solo_traveller • mx
8
2026-05-31 • via Nuitee
J
Juana • solo_traveller • mx
10
2026-05-28 • via Nuitee
A
Alejandro • solo_traveller • us
9
Pros:

Precio vs calidad

Cons:

Parte del personal en recepción poco amable

2026-05-26 • via Nuitee
L
LILIA • couple • ca
8
Hotel excelente but Booking a disaster.
2026-05-25 • via Nuitee