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Facilities
Property facilities
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Free beach shuttle
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Nightclub
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Allergy-free room
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Thermometers for guests provided by property
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Key card access
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ATM/banking
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Nightclub
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Free beach shuttle
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Secured parking
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Garage
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Electric bicycle charging station
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Rooftop Views and Convenient Location
Discover the Hilton Garden Inn Louisville Downtown, offering stunning rooftop views of the city and just steps away from the renowned Louisville Palace.
Modern Amenities and Comfortable Accommodations
Experience modern comforts in our rooms equipped with a flat-screen TV, coffee machine, and mini-refrigerator. Select suites and rooms even feature a cozy sofa bed for added relaxation.
Dining and Event Spaces
Indulge in a unique downtown experience at our rooftop bar and grill, where you can savor delicious food and cocktails with a backdrop of the city skyline. Additionally, we offer spacious meeting facilities, event space, and a fitness center to cater to all your needs.
Book your stay at Hilton Garden Inn Louisville Downtown for a memorable and convenient experience in the heart of the city.
Service dogs are allowed on property.
As of October 3 2022
Self parking (with in and out access) $26.
Valet Parking (with in and out access) $32.
Daily Valet $21.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not needed) and costs USD 20 per day.
Location
Guest Reviews
8up restaurant and bar! Even though I did the self park, the Valet was very helpful.
The bathroom...toilet could use an update, bed was OK. Not enough light in rhe bedroom area.
Everything was great, the staff was friendly, the restaurant on the 8th floor was excellent, we would definitely stay again!
Absolutely nothing.
The location in conjunction to the venue that I was attending a concert at was absolutely phenomenal
I went down for breakfast the following morning, and there was no differentiation between free versus paid assuming that this was a à la carte breakfast that was included and the person in charge of this particular breakfast did not mention the $25 charge plus the additional orange juice charge was not mentioned until after we got our food and there was no signage indicating this either.
Another issue is, we arrived prior to the end time of breakfast and we were rushed so badly, but we barely had time to eat anything that we were being charged for and they started tearing down the food
Marnita was absolutely wonderful when our family of 20 decided to show up for breakfast unplanned the morning after our cousins wedding. She rolled with it and kept a smile on her face despite the fact that we thought it was a buffet and showed up half am hour before closing. The food was delicious and the service was quick and courteous.
TV didn't work
Parking to expensive
Rooftop bar was closed at 6:00 pm
Perfect location if going to a show at the Mercury Ballroom or hitting 4th St Live. I enjoyed a pre-concert drink on the rooftop as the sun was setting which was so nice! Some great music was playing as well so it definitely set the mood. Rene at the front desk went above and beyond to rectify a problem with my reservation (it was a 3rd party company's fault, not Hilton), and she remained courteous and committed to helping me! Kudos to her!!
Worst hotel experience of a month long trip. Front desk girl was so rude it was ridiculous. On check in nothing was explained. No advising where the lift was or when breakfast was or where it was. Had to come down in the morning and ask for directions. Lucky for us on check out we experienced the same girl. Too busy sipping her drink or texting to check us out properly. Took the key and just sat there silently. When I asked if I would get a receipt she just answered with “it will be emaile”. No thanks for staying or have a nice day, just back to drinking. Tried to get her name but she had no badge.
Breakfast was a total rip off. $40 for cold coffee and the hot food was cold as well. The whole Bain Marie was turned off before breakfast had even finished.
Pick another hotel in Louisville as this one ruined my whole opinion of the city and I dont wish to return.
Great hotel , amazing breakfast and unbelievable staff .. thank you to Marnita and Chef John .. I would drive 3 hours again for that breakfast
We had a wonderful experience. The staff was friendly and very accommodating. The hospitality representatives went beyond our expectations with service and friendliness. She made our day!!!
Staff was wonderful and my room was nice and clean
I liked everything
LOCATION! It's about 350 feet from the Palace theater! The room was clean , stocked and the ac unit is amazing ❄️. The gym is pretty nice and the night was pretty peaceful and no disruption at all. The roof top bar is amazing. The view is spectacular!
The coffee machine in our room did not work at all. I tried plugging it in a different outlet, filled it with water and pressed the power button at different times. It wouldn't even come on.
The shower leaks from the water valve. Water literally comes out of the wall which is concerning and I told them at the front desk.
My third complaint is that , for what it is, this hotel is very expensive. Our room was a double bed and $236 for one night. This hotel has no pool, and the PARKING IS A NIGHTMARE . Yes they have valet available. It's also 45$ for it. And the parking garage costs$ 22 to stay overnight. There is also a 50$ fee you have to pay upon check in even if your room is paid in full- this is supposed to be refundable but we will see. This should be disclosed more readily before booking.
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