Sheraton Mesa Hotel at Wrigleyville West

I liked the location, pool, it’s clean and good value

Location great

👍🏻

Location

By ballpark

Poor Service!!!
My family, along with three other families, recently stayed at the Sheraton Mesa Hotel at Wrigleyville West. We booked this trip in mid-December to get away from Chicago in the winter and attend Chicago Cubs Spring Training games at Sloan Park, which is conveniently located directly across the street from the hotel.
We booked directly through the hotel’s website. The reservation process was straightforward, and the booking confirmation clearly stated that our stay included continental breakfast for all guests and free onsite parking.
Check-in is listed as 3:00 PM. We arrived early and submitted an early check-in request through the hotel’s app, fully understanding that rooms may not be available before that time. However, even at 3:00 PM, our rooms were still not ready, and we did not receive access until close to 4:00 PM. This lack of readiness at the stated check-in time set a poor tone from the start.
At the front desk, we were asked whether we had “pre-registered,” which was confusing given that we had already submitted our request through the app. Since our rooms were not ready, we checked our bags.
After checking our bags, we asked about parking and were informed that we needed to pay for daily parking through an app. This directly contradicted our reservation, which clearly stated free parking. At that point, we had no practical alternative but to pay. Within minutes of arriving, we were already dealing with conflicting information and unexpected charges.
The issues continued with breakfast. Our reservation included a continental breakfast, but there was no signage or communication indicating where it was located. We were directed to La Plancha Grill inside the hotel. Each morning, there was no continental breakfast available, and no staff present when we arrived. After waiting approximately 10 minutes, someone would eventually come out from the back and inform us that there was no continental option, despite what had been advertised and included in our reservation.
While our vouchers were accepted for ordering from the menu, service was consistently slow and disorganized. Coffee and water service took an excessive amount of time, and we observed multiple guests entering the restaurant looking for the advertised continental breakfast, only to leave frustrated due to the lack of staff and clarity.
The pool area itself was well maintained, but service again fell short. On several days, there was no pool bar staff available at the listed opening time, requiring guests to go inside to place and pick up orders. This is not consistent with the advertised poolside service. In addition, towels were often unavailable at opening, and trash bins were frequently overflowing and not attended to in a timely manner.
One family in our group experienced an issue with their room door, which could not be properly secured. There was no maintenance staff available to address the problem, and the front desk was unable to provide a clear resolution or timeline for repair. This raised both service and safety concerns.
Having experience in the hospitality industry, we found the overall level of service at this hotel to be well below expected standards. Staff were difficult to locate, communication was inconsistent, and basic operational elements appeared poorly managed.
After returning home, I spoke with another guest who had stayed at the hotel during the same time. When asked about their experience, their response was simply: “What service?” That accurately reflects our experience as well.
Unless proximity to Sloan Park is your only priority, I would strongly recommend considering other accommodations. If you do choose to stay here, be aware that the level of service may not meet expectations.

The shower was awesome and the bed very comfortable

The amenities (pools) and the proximity to Sloan Park

The staff was non confrontational and acknowledged my concerns.

MLBのカクタスリーグ観戦の拠点として利用しました。カブスのキャンプ地のすぐ横ですのでカブスの試合のある日は賑やかな場所です。　宿泊客もカブスファンが多い印象です。　他球団のキャンプ地へのUberの移動も問題なくできました。

８日間の滞在で予約をしたところ要望タイプの部屋が７日連続でしか空きがなく、１日だけ異なるタイプの部屋を別途の予約しました。　チェックイン時にその事を伝えると同室で８日連続で使用できるように調整してもらいました。差額についても請求はないとの事で助かりました。

Proximity to Sloan field
Clean